Many customers like AlignerCo for low-cost clear-aligner plans, simple at-home impression kits, and attentive live support. A significant share of reviews describe ongoing service breakdowns, including long shipping delays, missing trays, and refunds being denied. Results vary widely, from quick, lasting improvements to poor fit and, in a few cases, dental complications. Live chat and video calls often get fast responses, though some customers report automated or unhelpful replies.
Examples from available reviews (Nov 2021 – Feb 2026).
Completed treatment in under eight months with amazing results and service.
“I was done with my steps in 7-8 months and the results are amazing.”
Affordable alternative delivering promised quality, with supportive customer service.
“One of the standout features of Alignerco is its affordability.”
Repeated service failures, extra charges, and unresolved refund requests over a year.
“I have now formally requested a refund multiple times, and I am yet to receive a resolution.”
Reviewer developed cavities and spacing issues and was denied refit without repayment.
“I ended up with three different cavities due to spacing issues”
Many reviews describe patient, one-on-one help from named agents who walk customers through impressions and sessions. At the same time, a distinct set of reviews details stalled orders, repeated failures, and firm refusals to issue refunds. Overall, service feedback splits between hands-on support and ongoing fulfillment problems.
Many customers call it a budget-friendly alternative to traditional orthodontics and say the results were worth the price. Some reviews mention extra fees for replacements or refinements that raised the total cost. Negative reviews also repeatedly cite refunds being withheld and charges that customers did not expect.
Users often say the at-home steps were straightforward, helped by video sessions and clear, step-by-step instructions that made impressions easier to do correctly. Another group reports tough or painful impression attempts and night-only aligners that did not fit well, pointing to uneven usability. Satisfied customers repeatedly mention live video guidance as a key benefit.
Many reviewers report effective tooth movement, durable retainers, and results that matched the 3D projections. Others describe flimsy trays, poor fit, cracked aligners, or treatment that needed paid rework. A smaller number of reviews allege serious dental problems (cavities, bone loss); these reports appear less often but describe severe impacts.
Positive reviews highlight quick, clear replies, 24/7 chat access, and useful visual treatment projections. Negative reviews describe copy-paste automated messages, long periods without answers, and customers being blamed for delays. When staff engage directly, video and live chat come up repeatedly as the most helpful channels.
A large share of reviews describe an easy, affordable route to straighter teeth, with acceptable results and ongoing retainer use. At the same time, a noticeable group reports never receiving products, getting stuck in long disputes, or calling the company untrustworthy. Reviews show a sharp split between finished success stories and unresolved failure cases.
For each review, the core experience based on original source reviews.
Sources: consumeraffairs.com (200) · Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Chat support resolved an expired purchase concern quickly and reordered kit.
“everything was taken care of within minutes.”
Jennifer was patient, professional, and provided a wonderful experience.
“Jennifer was very patient and professional.”
Kevin was very helpful during my session.
“Kevin was very helpful.”
Kevin was nice and explained things clearly.
“Kevin was nice and explained things well!”
Nighttime aligners were ineffective and caused dental stability issues.
“The nighttime only aligners simply don't work”
Retainers cracked after months and reordering was hindered by poor support.
“Their customer support is lacking.”
Easy process with excellent results; teeth look perfect already.
“My smile has never looked better!”
Reviewer developed cavities and spacing issues and was denied refit without repayment.
“I ended up with three different cavities due to spacing issues”
Fast, responsive customer service and quick shipping; reviewer recommends.
“their customer service was incredibly fast and responsive”
Retainers fit poorly, led to extra charges and ongoing fit problems.
“The last retainer was off by a lot and they blamed it on his teeth”
At-home process was fast, easy, affordable, and produced great results.
“It was fast, easy and reliable, and my teeth look great!”
Customer service emphasized precise impressions and clear communication.
“They are very specific of getting your impressions right”
Lengthy, sometimes challenging process ultimately produced pleasing results.
“The process was long and sometimes challenging, but it was absolutely worth it”
Treatment worked and post-treatment results remained excellent three years later.
“3-years post treatment and teeth look amazing”
Company charged refund fees and aligners perceived as cheaply made.
“they issued a refund minus a 76 dollar fee”
Paid upfront but experienced ineffective treatment, dental problems, and refund refusal.
“Once your aligners are made, you’re left completely on your own”
Reviewer is grateful and excited about product and technicians.
“Thanks for making my smile better”
Excited to start; customer service clearly explained the process.
“The customer service is fantastic and they are really good at explaining everything to you.”
Long wait, poor fit and cheap materials resulted in loss of $795.
“they didn’t fit, very cheap made plastic”
Long delays and lack of responsiveness left customer without product.
“DON’T ORDER UNLESS YOU WANT TO WAIT MONTHS AND BE OUT OF YOUR MONEY”
Customer alleges they paid and never received services after long fight.
“You will pay for the service and never receive it.”
Poor communication and blaming customer for delays despite timely uploads.
“they were waiting for my images and blaming me for the delay”
Claims company withholds retainers until reviewers post five-star reviews.
“This company will hold your retainers hostage until you leave 5 star reviews on 5 sites”
Repeated wrong impressions over a year produced no results and poor service.
“One year and 3 wrong impressions later”
Affordable aligners with responsive support and good results.
“The team was super helpful and responsive to any issues I had.”
Fast, helpful customer service and quick shipping; reviewer recommends.
“they respond very quickly and have assisted me”
Service and processing were quick and helpful for impressions.
“The processing is quick and gets the job done.”
Helpful staff, good resources, and a convenient instructional process.
“Website has good resources available and chat is available for questions”
Easy process, responsive service, and effective affordable results.
“The process was incredibly easy to follow”
Good pricing and communication; company fixed initial issues over time.
“Nice price and communication even when things are tricky.”
Claims of unavailable demo slots, poor support, and alleged fraud.
“the demo class for teeth prints is not available”
Helpful customer service assisted with impressions; now awaiting aligners.
“Great customer service so far!”
Company provided excellent, prompt service; reviewer recommends to family.
“They offer the best service and are quick to satisfy your needs.”
Friendly staff and reliable shipping made the purchase feel worthwhile.
“They are so nice to speak to and everything definitely gets shipped”
Night guard arrived thin, ill-fitting, and refund requests remain unresolved.
“it is very thin and not sure how it would protect my teeth”
Treatment process was smooth, professional, and aligners fit discreetly.
“The aligners themselves were discreet and fit perfectly.”
Repeated treatments weakened a tooth, leaving results incomplete and unstable.
“the persistent pressure and tension weakened the tooth, causing it to break at the tip.”
Straightened completely in five months with excellent value and service.
“It only took 5 months to completely straighten and correct my teeth!”
Finished treatment produced expected results comparable to expensive brands.
“gave me the same kind of results I would’ve expected from a much more expensive brand”
Aligners didn't fit and company refused to fix or refund.
“They wouldn’t fix the problem, no new molds for a new aligned and no refund.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
AlignerCo is a tele-orthodontics company that sells clear aligners and custom retainers. It ships at-home impression kits so customers can make dental molds without an office visit. The company provides virtual consultations and live video sessions to help with impressions and to review treatment plans. The service includes digital treatment projections and remote monitoring through the aligner sequence. Customers can order replacement retainers and refinements through AlignerCo’s online platform.