Many customers like AlignerCo for low-cost clear-aligner plans, simple at-home impression kits, and attentive live support. A significant share of reviews describe ongoing service breakdowns, including long shipping delays, missing trays, and refunds being denied. Results vary widely, from quick, lasting improvements to poor fit and, in a few cases, dental complications. Live chat and video calls often get fast responses, though some customers report automated or unhelpful replies.
Examples from available reviews (Nov 2021 – Feb 2026).
Completed treatment in under eight months with amazing results and service.
“I was done with my steps in 7-8 months and the results are amazing.”
Affordable alternative delivering promised quality, with supportive customer service.
“One of the standout features of Alignerco is its affordability.”
Repeated service failures, extra charges, and unresolved refund requests over a year.
“I have now formally requested a refund multiple times, and I am yet to receive a resolution.”
Reviewer developed cavities and spacing issues and was denied refit without repayment.
“I ended up with three different cavities due to spacing issues”
Many reviews describe patient, one-on-one help from named agents who walk customers through impressions and sessions. At the same time, a distinct set of reviews details stalled orders, repeated failures, and firm refusals to issue refunds. Overall, service feedback splits between hands-on support and ongoing fulfillment problems.
Many customers call it a budget-friendly alternative to traditional orthodontics and say the results were worth the price. Some reviews mention extra fees for replacements or refinements that raised the total cost. Negative reviews also repeatedly cite refunds being withheld and charges that customers did not expect.
Users often say the at-home steps were straightforward, helped by video sessions and clear, step-by-step instructions that made impressions easier to do correctly. Another group reports tough or painful impression attempts and night-only aligners that did not fit well, pointing to uneven usability. Satisfied customers repeatedly mention live video guidance as a key benefit.
Many reviewers report effective tooth movement, durable retainers, and results that matched the 3D projections. Others describe flimsy trays, poor fit, cracked aligners, or treatment that needed paid rework. A smaller number of reviews allege serious dental problems (cavities, bone loss); these reports appear less often but describe severe impacts.
Positive reviews highlight quick, clear replies, 24/7 chat access, and useful visual treatment projections. Negative reviews describe copy-paste automated messages, long periods without answers, and customers being blamed for delays. When staff engage directly, video and live chat come up repeatedly as the most helpful channels.
A large share of reviews describe an easy, affordable route to straighter teeth, with acceptable results and ongoing retainer use. At the same time, a noticeable group reports never receiving products, getting stuck in long disputes, or calling the company untrustworthy. Reviews show a sharp split between finished success stories and unresolved failure cases.
For each review, the core experience based on original source reviews.
Sources: consumeraffairs.com (200) · Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Long, six-month ordeal with delays and unresponsive customer support.
“they stopped responding to emails.”
Night guard arrived painful and unwearable; only partial refund provided.
“It was painful to put on - more than just “snug.””
Paid but never received treatment; now facing cancellation fees and delays.
“Paid for aligners, never got treatment.”
Excellent, patient customer service and affordable results within six months.
“Their customer service is beyond incredible, they are so patient and kind.”
Scripted support and ineffective adjustments left no progress after a year.
“keeps reading from a script and telling me to use chewies”
Company refused cancellation and charged unexpected fees despite communication.
“Alignerco has refused to listen to my concerns”
Company refuses refund and inconsistently accepts impressions, prompting dispute.
“Won't accept impressions, after I request refund they are now saying they may accept impressions”
Simple process, responsive communication, and discreet effective aligners.
“Their customer service is very responsive and they communicate every step of the way.”
Unprofessional service, slow communication, and refusal to refund payments.
“They will not refund any of your money.”
Long delays and poorly fitting later aligners required paid new impressions.
“10 was just unwearable.”
Poor top-teeth results, charged for refinements, and ignored by support.
“They just ignored my questions and kept asking for more money.”
At-home process easy and overbite correction yielded satisfying results.
“My overbite is fixed, and I couldn’t be happier with my new smile!”
Difficult, painful impression process and repeatedly ill-fitting aligners; refund pending.
“the impressions are very difficult to get right”
More affordable option that improved my smile after initial imprint difficulty.
“Aligner Co was much more affordable than other options”
Treatment slowly improved teeth; retainer included and overall satisfactory.
“I do see my teeth straightening slowly but surely which is what you want.”
Mid-treatment pain initially, but aligners becoming comfortable after days.
“After 3 days wearing an aligner (20+ hours a day), it's not hurting anymore.”
Company charges extra for replacements and failed to deliver promised retainer.
“Now, they want to charge me $139 for every replacement set of retainers.”
Seamless process, supportive team, and results exceeded expectations.
“the results have truly exceeded my expectations.”
Professional communication and positive early experience with night retainers.
“They are professional and very good at communication.”
Good quality aligners at an affordable price; straightforward setup.
“super surprised by the quality of the aligners considering the price.”
Simple at-home process with comfortable aligners and responsive support.
“The at-home impression kit made it easy to get started without any trips to the dentist”
Poorly written materials and confusing service led to unsatisfactory treatment.
“Their written materials and customer service have strange grammar and seem poorly translated.”
Top-notch customer service and comfortable aligners transformed my smile.
“Customer service is top notch and I am happy with my smile.”
Straightforward, affordable startup process with responsive customer support.
“their customer service team has been super helpful and responsive.”
Received defect aligners, conflicting agent feedback, and refund requested.
“This place is a scam.”
Refund difficult after change of mind; card remained on file despite requests.
“They keep trying to get me to stay with them when I just want my card out of their system.”
Documentation unclear but helpful customer service and reminder follow-ups.
“their customer service is pretty great too if you have questions.”
Helpful tutorial and responsive support enabled correct impressions first try.
“provided a helpful video tutorial”
Treatment fixed some teeth but left asymmetric gaps, company unhelpful.
“I paid close to $1500 for this product only for them to fix some of my teeth and not the other.”
Customer support blamed user; aligners didn't fit and cancellation resisted.
“it was their aligners that didn't fit. THEIR FAULT.”
Completed treatment in under eight months with amazing results and service.
“I was done with my steps in 7-8 months and the results are amazing.”
Final results incomplete and company demands $200 refinement fee.
“they told me I will have to pay $200 for their refinement service.”
Repeated service failures, extra charges, and unresolved refund requests over a year.
“I have now formally requested a refund multiple times, and I am yet to receive a resolution.”
Employee assisted with aligner delivery notifications despite hurricane-related outages.
“Eric has been phenomenal assisting me with the delivery of my aligner trays throughout Hurricane Helene!”
Multiple false shipping notices, delayed impression kit, and ignored cancellation requests.
“3 shipping notifications with tracking numbers that all indicated nothing was shipped.”
Company described as deceitful and untrustworthy, ignoring cancellation requests.
“It's deceitful, manipulative and exploitive.”
Reasonably priced, fast delivery, and easy-to-follow product and service.
“It was the most reasonably priced- but I cannot imagine getting any better of a product or customer service.”
Straighter teeth and easy routine, with occasional retainer discomfort.
“Pros: straighter teeth, easy routine, minimal visibility.”
Affordable alternative delivering promised quality, with supportive customer service.
“One of the standout features of Alignerco is its affordability.”
Fabulous personal customer service and successful retainer replacement after issues.
“The customer service was fabulous, I had a personal person for my case”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
AlignerCo is a tele-orthodontics company that sells clear aligners and custom retainers. It ships at-home impression kits so customers can make dental molds without an office visit. The company provides virtual consultations and live video sessions to help with impressions and to review treatment plans. The service includes digital treatment projections and remote monitoring through the aligner sequence. Customers can order replacement retainers and refinements through AlignerCo’s online platform.