Many customers like AlignerCo for low-cost clear-aligner plans, simple at-home impression kits, and attentive live support. A significant share of reviews describe ongoing service breakdowns, including long shipping delays, missing trays, and refunds being denied. Results vary widely, from quick, lasting improvements to poor fit and, in a few cases, dental complications. Live chat and video calls often get fast responses, though some customers report automated or unhelpful replies.
Examples from available reviews (Nov 2021 – Feb 2026).
Completed treatment in under eight months with amazing results and service.
“I was done with my steps in 7-8 months and the results are amazing.”
Affordable alternative delivering promised quality, with supportive customer service.
“One of the standout features of Alignerco is its affordability.”
Repeated service failures, extra charges, and unresolved refund requests over a year.
“I have now formally requested a refund multiple times, and I am yet to receive a resolution.”
Reviewer developed cavities and spacing issues and was denied refit without repayment.
“I ended up with three different cavities due to spacing issues”
Many reviews describe patient, one-on-one help from named agents who walk customers through impressions and sessions. At the same time, a distinct set of reviews details stalled orders, repeated failures, and firm refusals to issue refunds. Overall, service feedback splits between hands-on support and ongoing fulfillment problems.
Many customers call it a budget-friendly alternative to traditional orthodontics and say the results were worth the price. Some reviews mention extra fees for replacements or refinements that raised the total cost. Negative reviews also repeatedly cite refunds being withheld and charges that customers did not expect.
Users often say the at-home steps were straightforward, helped by video sessions and clear, step-by-step instructions that made impressions easier to do correctly. Another group reports tough or painful impression attempts and night-only aligners that did not fit well, pointing to uneven usability. Satisfied customers repeatedly mention live video guidance as a key benefit.
Many reviewers report effective tooth movement, durable retainers, and results that matched the 3D projections. Others describe flimsy trays, poor fit, cracked aligners, or treatment that needed paid rework. A smaller number of reviews allege serious dental problems (cavities, bone loss); these reports appear less often but describe severe impacts.
Positive reviews highlight quick, clear replies, 24/7 chat access, and useful visual treatment projections. Negative reviews describe copy-paste automated messages, long periods without answers, and customers being blamed for delays. When staff engage directly, video and live chat come up repeatedly as the most helpful channels.
A large share of reviews describe an easy, affordable route to straighter teeth, with acceptable results and ongoing retainer use. At the same time, a noticeable group reports never receiving products, getting stuck in long disputes, or calling the company untrustworthy. Reviews show a sharp split between finished success stories and unresolved failure cases.
For each review, the core experience based on original source reviews.
Sources: consumeraffairs.com (200) · Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Comfortable, well-fitting aligners and a positive treatment experience.
“I’ve been using ALIGNERCO aligners, and I’m thrilled with how well they fit!”
Clear communication and support delivered satisfying alignment results.
“This brand provided precise steps, affordability, and great support in regards through communication.”
Convenient molding process with helpful support and delightful outcome.
“Ele, my customer support specialist, answered all of my questions.”
Quick, easy process; full wear time necessary for timely results.
“My only advice is to make sure you wear your aligners for the full hours.”
Poor customer service, initial bot responses, and progressively poor-fitting aligners.
“The customer service is terrible. They don't seem to care at all if you have an issue.”
Good deal initially, but extra retainer costs raise total expense.
“I purchased these aligners because it was a great deal for getting my teeth straight again.”
AlignerCo retainers judged higher quality than dental office replacements.
“My dentist said AlignerCo were really nice quality retainers.”
Poor fit, missing aligners, unresponsive support, and unexpected costs.
“Aligners #8 and 9 are completely missing,”
Easy process with great service and better-than-expected results.
“I am extremely satisfied with Alignerco!”
Affordable, remote treatment improved alignment and oral hygiene.
“I appreciated the affordability and remote access to the treatment,”
High-quality, affordable aligners with convenient at-home process.
“The quality of the aligners themselves is top-notch.”
Live video support ensured accurate impressions and comfortable results.
“a video session with a live person”
Seamless process with well-fitting, effective aligners and good service.
“their process was seamless.”
Supportive customer service guided me through every step.
“their customer service team was incredibly supportive and informative”
Affordable company with timely trays and good results.
“Alignerco was the most affordable company”
Retainers strengthened my teeth and restored my confidence.
“AlignerCo's retainers works so well to strengthen my teeth.”
Responsive customer service that answered quickly every time.
“Every time I reach out they responded quickly every time.”
Easy at-home impression process with clear tray instructions and follow-ups.
“You receive a box with the materials to make impressions of your teeth”
Fixed gaps but caused an overjet despite fair pricing.
“The aligners did create an overjet with my upper teeth, however.”
Durable retainers produced good results and impressed my dentist.
“my dentist is impressed with the work they've done.”
Following directions produced effective, affordable treatment and lasting results.
“AlignerCo stopped the progression.”
Long at-home treatment with some fitting issues but ultimately successful.
“All 14 retainers held up well in durability, I did not have any of them break.”
Chose budget option and achieved straight teeth after eight months.
“It took about 8 months, and my teeth are very straight now.”
Easy impressions and timely aligners produced great realignment results.
“I always received my updated bi-weekly aligners on time.”
Good results and responsive support, though some thin aligners cracked.
“I did have an issue with an aligner or two cracking.”
Fifteen-step treatment resolved severe crowding and restored my smile.
“ALIGNERCO saved my smile.”
Extremely easy process and much cheaper than competitors.
“Was far cheaper than any other company I was looking at doing my aligners through.”
Excellent instructions and service produced satisfying gap-closing results.
“Their instructions and customer service was excellent.”
Top-notch customer service and helpful representative improved my confidence.
“Their customer service was top-notch, and my representative, Ele, was very polite”
Communications were a bit confusing but the end result was good.
“communications were a little confusing but, the end result was good.”
Trays worked well and retainers have lasted over two years.
“these trays worked 100%.”
Straightforward process with satisfactory results and recommendable alternative.
“After trying out Alignerco, I'm pleasantly surprised by the results.”
Smooth process and good results after 13 aligners, avoiding orthodontist.
“I worked my way through 13 aligners and am thrilled with my smile”
Affordable, easy treatment met expectations and produced great results.
“Alignerco Corp. by far was the most affordable and easiest to work with”
Affordable treatment that worked and produced results under a year.
“Alignerco is affordable and actually works.”
Dental hygienist recommends AlignerCo for affordable, seamless slight realignments.
“I am a Registered Dental Hygienist and I recommend Alignerco”
Cost-effective one-year treatment with lasting retainers and strong support.
“AlignerCo is the best bang for your buck”
Dedicated contact and easy, affordable process with good results.
“I got answers to all my questions within hours via email”
Pleasant, smooth process with helpful customer service and good price.
“It was a smooth and easy process.”
Affordable treatment restored my straight teeth and confidence.
“My teeth are back to being straight and I can smile with pride again :D”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
AlignerCo is a tele-orthodontics company that sells clear aligners and custom retainers. It ships at-home impression kits so customers can make dental molds without an office visit. The company provides virtual consultations and live video sessions to help with impressions and to review treatment plans. The service includes digital treatment projections and remote monitoring through the aligner sequence. Customers can order replacement retainers and refinements through AlignerCo’s online platform.