Many customers like AlignerCo for low-cost clear-aligner plans, simple at-home impression kits, and attentive live support. A significant share of reviews describe ongoing service breakdowns, including long shipping delays, missing trays, and refunds being denied. Results vary widely, from quick, lasting improvements to poor fit and, in a few cases, dental complications. Live chat and video calls often get fast responses, though some customers report automated or unhelpful replies.
Examples from available reviews (Nov 2021 – Feb 2026).
Completed treatment in under eight months with amazing results and service.
“I was done with my steps in 7-8 months and the results are amazing.”
Affordable alternative delivering promised quality, with supportive customer service.
“One of the standout features of Alignerco is its affordability.”
Repeated service failures, extra charges, and unresolved refund requests over a year.
“I have now formally requested a refund multiple times, and I am yet to receive a resolution.”
Reviewer developed cavities and spacing issues and was denied refit without repayment.
“I ended up with three different cavities due to spacing issues”
Many reviews describe patient, one-on-one help from named agents who walk customers through impressions and sessions. At the same time, a distinct set of reviews details stalled orders, repeated failures, and firm refusals to issue refunds. Overall, service feedback splits between hands-on support and ongoing fulfillment problems.
Many customers call it a budget-friendly alternative to traditional orthodontics and say the results were worth the price. Some reviews mention extra fees for replacements or refinements that raised the total cost. Negative reviews also repeatedly cite refunds being withheld and charges that customers did not expect.
Users often say the at-home steps were straightforward, helped by video sessions and clear, step-by-step instructions that made impressions easier to do correctly. Another group reports tough or painful impression attempts and night-only aligners that did not fit well, pointing to uneven usability. Satisfied customers repeatedly mention live video guidance as a key benefit.
Many reviewers report effective tooth movement, durable retainers, and results that matched the 3D projections. Others describe flimsy trays, poor fit, cracked aligners, or treatment that needed paid rework. A smaller number of reviews allege serious dental problems (cavities, bone loss); these reports appear less often but describe severe impacts.
Positive reviews highlight quick, clear replies, 24/7 chat access, and useful visual treatment projections. Negative reviews describe copy-paste automated messages, long periods without answers, and customers being blamed for delays. When staff engage directly, video and live chat come up repeatedly as the most helpful channels.
A large share of reviews describe an easy, affordable route to straighter teeth, with acceptable results and ongoing retainer use. At the same time, a noticeable group reports never receiving products, getting stuck in long disputes, or calling the company untrustworthy. Reviews show a sharp split between finished success stories and unresolved failure cases.
For each review, the core experience based on original source reviews.
Sources: consumeraffairs.com (200) · Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer praised customer service and anticipates results, impressed by impressions checks.
“They go above and beyond to make sure your impressions are good before finalizing.”
Reviewer had positive outcomes from treatment and found video sessions helpful.
“Overall, I am very happy with the outcomes of the experience I had.”
Clear, timely communication made the ordering experience feel smooth.
“communication has been clear, timely, and very reassuring”
Very affordable pricing made straightening teeth accessible.
“at 1/4 the price of other options - great pricing.”
Helpful, easy process overcame initial skepticism; reviewer would recommend.
“Great experience. Very helpful and easy to do.”
Reviewer experienced misleading marketing, poor service, and lack of accountability.
“The quality of the service does not match the price”
Customer service was responsive and quick to answer inquiries.
“Always very responsive to inquiries.”
Support was excellent and shipping was fast; reviewer recommends.
“Awesome customer support and quick shipping times!”
Reasonable cost and good fit despite a delay between steps.
“Only complaint was a delay between Step 1 and Step 2.”
Treatment worked well in five months with mild initial discomfort.
“in 5 months, this plan worked amazing.”
Received impression kit quickly and appreciated the discount and free video.
“I received my impression kit super quick in the mail.”
Aligners corrected smile slowly; meaningful changes took months.
“It took a few months before I started to notice any significant changes”
Impression kit thorough and customer service great so far.
“The impression kit is loaded to make sure I’ll give the best impressions possible”
Long-term customer praises affordability and excellent customer service.
“Their aligners and retainers are inexpensive and well worth the prices!”
Product looked high-quality and customer service was great.
“the product looks like high-quality”
Impression kit arrived quickly and Ele provided helpful assistance.
“The impression kit came within a week.”
Customer service was helpful with impressions before aligners arrived.
“The online video call to help me with the impressions was very helpful.”
Fast kit delivery and top-notch customer service exceeded expectations.
“The Kit came very fast, and The customer service was top-notch.”
Product was flimsy, poor fit, slow responses, and missing aligners.
“The product is flimsy and the fit is terrible.”
Night-only aligners were convenient, effective, and more affordable.
“I did the night only aligners for convenience and my smile is much straighter.”
Customer alleges misleading communication and unexpected repeat charges.
“She NEVER disclosed that!!!!”
Professional support ensured correct impressions; aligners effective despite delay.
“helped me get the right impressions the first time”
Process failed with poor customer service and long manufacturing delays.
“We've been waiting since August to receive our braces”
Multiple failures including invalid return label, poor simulation, and pushy sales.
“They sent me an invalid return label for my impressions kit”
Helpful video call made taking impressions easy and exciting.
“Great call experience with Stacy!”
Stacey assisted with impressions, helping achieve a perfect fit.
“there were a few nuances involved in getting a perfect impression for my new invisible braces.”
Harry Smith was patient and completed the aligner fitting properly.
“Patience and we got the job done properly.”
The reviewer reported a great experience.
“Great Experience!”
Stacy was professional, patient, and provided helpful retainer information.
“Stacy J was very professional and patient with me while I created my impressions for my aligners.”
Ele answered questions immediately and resolved the issue.
“Ele had the answer to my questions right away and solve my issue immediately.”
Received great service and is very happy with results.
“I’m so happy with how my teeth turned out!”
Reviewer alleges misleading practices, refund delays, and poor contract handling.
“This company is a scam.”
Jennifer Walker was very helpful and knowledgeable.
“Jennifer Walker was very helpful and knowledgeable.”
Kevin explained everything thoroughly and was amazing.
“Kevin was amazing explain everything thoroughly!!”
Jennifer Walker was patient, knowledgeable, and pleasant to work with.
“Bright and friendly, a joy to work with.”
Helped the reviewer make accurate impressions; process was simple.
“made it surprisingly simple and easy”
Stacy was very helpful during the session.
“Stacy was very helpful!”
Video call with Stacy was helpful; awaiting aligners.
“My video call with Stacy was helpful and I hope to have aligners soon”
Affordable pricing with great customer service and good results.
“Great customer service snd great results for an affordable price.”
Jennifer was helpful and patient; reviewer recommended similar employees.
“Jennifer was helpful and patient.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
AlignerCo is a tele-orthodontics company that sells clear aligners and custom retainers. It ships at-home impression kits so customers can make dental molds without an office visit. The company provides virtual consultations and live video sessions to help with impressions and to review treatment plans. The service includes digital treatment projections and remote monitoring through the aligner sequence. Customers can order replacement retainers and refinements through AlignerCo’s online platform.