Many customers like AlignerCo for low-cost clear-aligner plans, simple at-home impression kits, and attentive live support. A significant share of reviews describe ongoing service breakdowns, including long shipping delays, missing trays, and refunds being denied. Results vary widely, from quick, lasting improvements to poor fit and, in a few cases, dental complications. Live chat and video calls often get fast responses, though some customers report automated or unhelpful replies.
Examples from available reviews (Nov 2021 – Feb 2026).
Completed treatment in under eight months with amazing results and service.
“I was done with my steps in 7-8 months and the results are amazing.”
Affordable alternative delivering promised quality, with supportive customer service.
“One of the standout features of Alignerco is its affordability.”
Repeated service failures, extra charges, and unresolved refund requests over a year.
“I have now formally requested a refund multiple times, and I am yet to receive a resolution.”
Reviewer developed cavities and spacing issues and was denied refit without repayment.
“I ended up with three different cavities due to spacing issues”
Many reviews describe patient, one-on-one help from named agents who walk customers through impressions and sessions. At the same time, a distinct set of reviews details stalled orders, repeated failures, and firm refusals to issue refunds. Overall, service feedback splits between hands-on support and ongoing fulfillment problems.
Many customers call it a budget-friendly alternative to traditional orthodontics and say the results were worth the price. Some reviews mention extra fees for replacements or refinements that raised the total cost. Negative reviews also repeatedly cite refunds being withheld and charges that customers did not expect.
Users often say the at-home steps were straightforward, helped by video sessions and clear, step-by-step instructions that made impressions easier to do correctly. Another group reports tough or painful impression attempts and night-only aligners that did not fit well, pointing to uneven usability. Satisfied customers repeatedly mention live video guidance as a key benefit.
Many reviewers report effective tooth movement, durable retainers, and results that matched the 3D projections. Others describe flimsy trays, poor fit, cracked aligners, or treatment that needed paid rework. A smaller number of reviews allege serious dental problems (cavities, bone loss); these reports appear less often but describe severe impacts.
Positive reviews highlight quick, clear replies, 24/7 chat access, and useful visual treatment projections. Negative reviews describe copy-paste automated messages, long periods without answers, and customers being blamed for delays. When staff engage directly, video and live chat come up repeatedly as the most helpful channels.
A large share of reviews describe an easy, affordable route to straighter teeth, with acceptable results and ongoing retainer use. At the same time, a noticeable group reports never receiving products, getting stuck in long disputes, or calling the company untrustworthy. Reviews show a sharp split between finished success stories and unresolved failure cases.
For each review, the core experience based on original source reviews.
Sources: consumeraffairs.com (200) · Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Affordable treatment with molds sent and expected results achieved.
“ALIGNERCO was cheap and the straightening tray worked great.”
Fast ordering, helpful live support, and successful mold guidance.
“The zoom call was so helpful.”
High-quality, easy process with personalized support and great results.
“My new smile is exactly what I wanted it to be”
Aligners easy to use, effective, less painful than braces.
“Very easy to use aligners; just replace them every couple weeks with the next set.”
Company demanded $500 extra and refused proper fulfillment.
“they then told me that I would need to send them an additional $500 to get another set of aligners made.”
Budget-friendly solution with easy process and expected results.
“A great product and very good service.”
Treatment allegedly caused severe bone loss and expensive corrective care.
“I found that I had 70% bone loss on the bottom!”
Affordable and easy treatment producing satisfying smile correction.
“The affordability and ease of using Alignerco for aligners was exceptional.”
Simple, professional process with prompt responses and excellent aligners.
“My questions were answered promptly, and I felt like the quality of the aligners was excellent.”
Responsive company provided affordable, accessible support throughout treatment.
“They were available to me through all the steps and have an amazing response time to all emails.”
Responsive customer service fixed impression issues; long-term results satisfactory.
“Customer service was great and responsive.”
Transparent, responsive communication with helpful visual treatment projection.
“The visual smile projection sent illustrated the progression of my treatment,”
Budget-friendly option with good results, though no in-person visits.
“AlignerCo is an excellent option for aligners at a budget-friendly price with great results!”
Treatment projection was unsuitable and company pressured approval, denying refunds.
“they'll tell you 'the lab' believes you're an eligible candidate and continue to pressure you into approving the projection”
Completed treatment and very pleased with the results.
“I have finished my journey to fix my teeth.”
Eight-month treatment matched 3D projection with durable retainers.
“It was exactly as detailed in the 3D image.”
Post-treatment teeth stayed aligned; product quality exceeded expectations.
“my teeth remain in perfect shape.”
Nighttime aligners were simple to use and achieved straight smile.
“I loved the idea of only needing to wear aligners at home at nighttime.”
Straightforward impression kit and daily wear produced a great smile.
“The overall process was very straightforward- they send you a kit to take your dental impressions at home and then you send them back.”
Easy molding process and quick turnaround for effective night aligners.
“The molding process was super easy and there was a quick turnaround to getting my 20 sets of aligners.”
Aligners corrected teeth alignment and improved willingness to smile.
“They did exactly what I needed.”
Maintaining hygiene was challenging, but results were satisfactory.
“Do not stop wearing retainers, your teeth never stop moving.”
Easy, affordable treatment successfully straightened teeth on schedule.
“The process was easy and simple.”
Good price and responsiveness, but retainers lack sturdiness.
“I have been through multiple in a year because they aren’t that sturdy.”
Affordable, effective process with included retainers and whitening.
“Also helps that they include retainers to help maintain the alignment.”
Fast, 24/7 chat with live representatives for quick assistance.
“I like that there is a customer service chat available 24/7 to talk to someone if you need help.”
Easy-to-use product with great support and fast results.
“Product is easy to use, they provided me great support and I got fast and excellent results!”
Long delays with excuses and denied refund window.
“Waited 2 1/2 months to receive nothing but excuses.”
Quick communication and high-quality aligners after impression approvals.
“Communication is quick and the aligners are high quality.”
Affordable alternative to braces with satisfying results.
“Alignerco was affordable and I'm very pleased with the results.”
Easy process with effective customer care and great results.
“I really appreciated the quick and effective customer care.”
Simple, effective treatment at an outstanding price.
“Process was simple, results were great and the price was outstanding.”
Effective 7-month treatment at about 20% of orthodontist cost.
“So I finished my teeth realignment in about 7 months for about one fifth the price of what the orthodontist was charging me”
Automated, unhelpful responses and unclear claims handling.
“They seem to just copy and paste standard responses and not get anything done.”
Easy molding and ongoing consultant support with long-term satisfaction.
“I continue to be very pleased with my choice and the results even after a few years!”
Timely, patient support and accurate product delivered as promised.
“Ele helped me through the entire process.”
Seamless, affordable treatment resulted in straighter teeth and satisfaction.
“My teeth have never been straighter”
Months-long delay with poor customer service and no refund.
“This is the most frustrating process with absolutely no instructions about the steps, poor customer service.”
Seamless treatment, outstanding service, and impressive affordable results.
“The customer service at AlignerCo was outstanding.”
Seamless process with great customer support and timely check-ins.
“The process was pretty seamless, and the customer support and response time was great”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
AlignerCo is a tele-orthodontics company that sells clear aligners and custom retainers. It ships at-home impression kits so customers can make dental molds without an office visit. The company provides virtual consultations and live video sessions to help with impressions and to review treatment plans. The service includes digital treatment projections and remote monitoring through the aligner sequence. Customers can order replacement retainers and refinements through AlignerCo’s online platform.