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We Collect & Analyze Reviews

Books-A-Million
Experiences & Reviews

Books-A-Million (BAM) is a U.S. bookseller that operates brick-and-mortar stores alongside an e-commerce site. The retailer sells books, magazines, and related merchandise including collectibles and specialty items, and it offers online ordering, pre-orders and membership options. Consumers researching Books-A-Million reviews often look for information about shipping, pre-order fulfillment, billing and in-store service.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 19%
Latest Review 12d
Overall Rating
1.6

Our Analysis

🎯

Service quality

Many reviewers report cancelled orders, long shipping delays and incorrect deliveries; a minority praise helpful in-store staff and occasional responsive live-chat or manager interventions.

Share of mentions
27%
Weak
💰

Value for money

Some customers note discounted prices and variety, but several report unexpected membership charges, duplicate billing or unwanted magazine subscriptions.

Share of mentions
5%
Weak
⚡

User experience

Multiple reviews describe inaccurate in-stock indications, account/address update failures and slow order processing; a few customers report smooth in-store purchases.

Share of mentions
12%
Weak
🔧

Product quality

Complaints center on receiving wrong editions, missing items from orders or backordered products; a small number of reviewers say they received the expected items.

Share of mentions
4%
Weak
📞

Communication

Frequent reports of no notifications, inconsistent messaging and unreturned emails; some reviewers cite effective live chat or a manager who ultimately reached out.

Share of mentions
26%
Weak
⭐

Overall experience

Overall impressions in these reviews skew negative, driven by cancellations, delays and billing problems; a minority of reviews describe positive in-store or resolved experiences.

Share of mentions
27%
Weak

View all 21 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

J
JO
trustpilot.com Oct 01, 2025

Do not order from them

Do not order from them. I placed an order for a book and did not hear back from them for over a month. When I contacted customer service, one represen...

J
Jane Wynter
trustpilot.com Oct 01, 2025

Cancelled without warning

I pre ordered a book back in June 2025 which was due to be delivered in mid September in time for my daughters birthday. When I followed up in Sept...

l
laura stepp
trustpilot.com Oct 01, 2025

Company is a scam

They would only verify my order by my credit card after trying to sell me some scam promotion- wouldn’t look up my order...

K
Katrina
trustpilot.com Oct 01, 2025

Updated review

Update: It took several weeks to receive any update on a book I ordered. I wish their website had said the book was out of stock or would take weeks t...

K
Korry Allen
trustpilot.com Oct 01, 2025

Morons

Ordered a pre sale book that has taken close to a year to ship. Since ordering I have moved and one of the first things I did was delete my other addr...

j
jessica
trustpilot.com Oct 01, 2025

Cancelled Order Without Notification

I ordered a book for a class I'm taking on 8/18/25 and when I emailed to check the status (as it has not arrived yet) today 9/2/25 I got an autom...

S
Shelby
trustpilot.com Oct 01, 2025

*Resolved* Having to fight for a refund

*Resolved to satisfaction on 8/19/2025 via a manager reaching out personally! Updated review to reflect the stellar customer service received regardin...

T
Tammy Kolivoski
trustpilot.com Oct 01, 2025

They cancel your order and never notify…

They cancel your order and never notify you. I spent 65 dollars on a present th...

C
Cortney Burley
trustpilot.com Oct 01, 2025

The employees are so nice and…

The employees are so nice and understa...

O
Olivia Shepperd
trustpilot.com Oct 01, 2025

Try harder or something

I don’t even read books, but I have a friend who ordered an expensive special edition copy of a book from BAM like almost a year ago (like 10 months n...

R
Robyn B.
trustpilot.com Oct 01, 2025

Powerless merch letdown

I always knew BAM existed, but it wasn’t until Lauren Roberts partnered with them for a collab that I was interested in what they had to offer. I orde...

L
LuAnne Kalman
trustpilot.com Oct 01, 2025

Membership Fees!!

I have been purchasing books on Amazon for years and wanted to try a different source. I pre-ordered a book for a book club I am in from Books-a-Milli...

A
Amber
trustpilot.com Oct 01, 2025

I bought a deluxe edition of a book…

I bought a deluxe edition of a book that was showing available on the website, after waiting two weeks I contacted customer service and was told it wa...

c
customer
trustpilot.com Oct 01, 2025

DO NOT ORDER ONLINE

Worst experience I think I have ever had ordering a book. I purchased a book collection listed as In-Stock on their online website. After 3 weeks I st...

T
Tricia Roach
trustpilot.com Oct 01, 2025

My daughter bought a toy at BAM and…

My daughter bought a toy at BAM and walked out with a monthly subscription to National Geographic. She’s 14! I don’t know how this is acceptable and I...

B
Brad
trustpilot.com Oct 01, 2025

Cancels order without regret

My personal experience with this compan...

a
apathundone
trustpilot.com Oct 01, 2025

They cancelled my order without notifying me...

I ordered Pokemon cards through their website almost 2 weeks ago. A lot of others who ordered from them immediately had their orders cancelled so I as...

A
Alan W. Darden
trustpilot.com Oct 01, 2025

Magazine Scam

They have some sort of magazine subscription scam going on, if y...

A
Anna Marie Ferrara
trustpilot.com Oct 01, 2025

I have read the reviews

I have read the reviews, and they are horrible! I have ordered num...

A
Andrew Se
trustpilot.com Oct 01, 2025

Orders cancelled numerous times

They've cancelledy our orders on 3 seperate occasions. I've reached out to their customer service multiple times and it's been weeks with not a single...

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Conclusion

The reviewed sample shows recurring issues with online order fulfillment: cancellations without notification, long backorders, shipping to wrong addresses and billing surprises. Several reviewers report poor email support and inconsistent responses, though some customers praise in-store staff or received problem resolution through live chat or managerial outreach. Specific concrete issues include unexpected membership charges, deluxe editions arriving as standard copies, and multi-month delays on pre-orders or merch drops. If you plan to order from Books-A-Million, consider checking current stock and pre-order policies, monitor shipment confirmations closely, and use live chat or phone support for urgent order problems; buying in person may avoid some online fulfillment risks.