Reviews Analyzed
21
We Collect & Analyze Reviews
Zavvi
Experiences & Reviews
Zavvi is an online retailer focused on entertainment media and collectables, frequently selling Blu-rays, Steelbooks, movies, games and related merchandise. Reviews indicate it ships items internationally (including from the UK) and offers a dedicated website and mobile app for browsing and ordering. People searching reviews often look for reliability of delivery, packaging quality, product selection and shipping/customs costs when evaluating Zavvi.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
23d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Delivery and fulfilment reports are mixed: several customers praise fast, reliable delivery while others report cancelled orders, lost parcels and refunds after long delays.
Share of mentions
Mixed
18%
💰
Value for money
Many reviewers note reasonable prices and good deals, but a number call out high shipping fees or unexpected customs charges that reduce perceived value.
Share of mentions
Mixed
15%
⚡
User experience
Site and app usability are frequently praised: reviewers describe easy navigation, quick checkout and a smooth ordering process across web and mobile.
Share of mentions
Strong
28%
🔧
Product quality
Product condition and selection are commonly positive: buyers mention well‑packaged Steelbooks and Blu‑Rays arriving in excellent condition and varied product choice.
Share of mentions
Strong
18%
📞
Communication
Communication experiences vary: some report responsive customer service and release notifications, while others describe unanswered emails or difficult issue resolution.
Share of mentions
Mixed
7%
⭐
Overall experience
Overall impressions split: many customers report repeat purchases and satisfaction, but a notable minority report frustrating order failures or lost shipments.
Share of mentions
Mixed
15%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Lego
"It's really hard to find good customer service nowadays, but Zavvi does not have it! I was so excited to order something off them, but after this experience they will never get my business again. On this last occasion I bought a Lego and I was charged immediately but the item did not arrive. After several weeks of emails, they said it had been sent back to them by the postal service. They then asked me to send them another copy of the invoice - which I did - but they never replied again. They didn't ship the item so I contacted them and that was incredibly difficult. I ended up contacting my bank who refunded me.
A lot of wasted time and energy.
"
Kris Moore
Collected.reviews
Nov 16, 2021
Featured for: Detailed service and communication failure
Lost packages never recovered
"Lost packages never recovered. Double ch..."
StevenAK
Trustpilot
Oct 01, 2025
Featured for: Lost packages and customs fees
The Ballerina Steelbook
"The Steelbook was packaged with care, arrived in excellent condition and, given it was delivered from the UK to Canada, was delive..."
Alex
Trustpilot
Oct 01, 2025
Featured for: Fast delivery and careful packaging
Site was easy to navigate
"Site was easy to navigate,..."
Grant Jensen
Trustpilot
Oct 01, 2025
Featured for: Easy navigation and smooth purchase
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
S
StevenAK
trustpilot.com
Oct 01, 2025
Lost packages never recovered
Lost packages never recovered. Double ch...
L
LM
trustpilot.com
Oct 01, 2025
I have been trying to buy Jurassic Park…
I have been trying to buy Jurassic Park Hessian Santa Sack several times but each time it is canceled. I am aware Ch...
G
Grant Jensen
trustpilot.com
Oct 01, 2025
Site was easy to navigate
Site was easy to navigate,...
R
Rob
trustpilot.com
Oct 01, 2025
My first purchase
My first purchase. Ord...
A
Aaron Jones
trustpilot.com
Oct 01, 2025
Hard to find Steelbook
The availability of produc...
J
Jeff
trustpilot.com
Oct 01, 2025
Zavvi has always come through for me in…
Zavvi has always come through for me in providing well packaged/protected...
P
Po
trustpilot.com
Oct 01, 2025
Easy and I love the products
...
N
Nzar
trustpilot.com
Oct 01, 2025
Great and useful app
...
S
Scott Malkowski
trustpilot.com
Oct 01, 2025
Scarface 4k Steelbook
...
A
Alex
trustpilot.com
Oct 01, 2025
The Ballerina Steelbook
The Steelbook was packaged with care, arrived in excellent condition and, given it was delivered from the UK to Canada, was delive...
R
RT WALKER
trustpilot.com
Oct 01, 2025
Great deals & fast shipping!
...
J
Jeffrey
trustpilot.com
Oct 01, 2025
Books of Steel
Excellent Steel...
P
Patrick
trustpilot.com
Oct 01, 2025
Easy ordering process!
...
M
Matthew
trustpilot.com
Oct 01, 2025
It is frustrating that some of my…
It is frustrating that some of my orders get canceled at the last minute by your company. Overall, my experience has been pl...
L
Lance
trustpilot.com
Oct 01, 2025
When I can not find what I am looking…
When I can not find what I am looking for in the...
T
Tyler Rutt
trustpilot.com
Oct 01, 2025
Easy to order great price
...
S
Simon H
trustpilot.com
Oct 01, 2025
Great and diverse reasonably priced selection
The easy checkout procedure and the great...
D
Dom
trustpilot.com
Oct 01, 2025
Shipping fee is ridiculous.
...
R
Richard Lansing
trustpilot.com
Oct 01, 2025
Always a great experience
Always a great experience. Customer service very responsi...
J
John
trustpilot.com
Oct 01, 2025
Notification of upcoming movie releases
Notification of upc...
Conclusion
Reviews show Zavvi commonly delivers well‑packaged entertainment items like Steelbooks and Blu‑Rays, with many customers praising site and app usability and fast shipping. However, several reviewers report order cancellations, lost shipments or difficulty resolving issues, and some note unexpected customs or shipping fees. If you plan to buy, check shipping costs and customs policies for your country and monitor order confirmations and tracking. For collectors, positive reports about packaging and selection may be useful, but be aware of mixed service and communication experiences when buying higher‑value or time‑sensitive items.