Reviews show Zavvi commonly delivers well‑packaged entertainment items like Steelbooks and Blu‑Rays, with many customers praising site and app usability and fast shipping. However, several reviewers report order cancellations, lost shipments or difficulty resolving issues, and some note unexpected customs or shipping fees. If you plan to buy, check shipping costs and customs policies for your country and monitor order confirmations and tracking. For collectors, positive reports about packaging and selection may be useful, but be aware of mixed service and communication experiences when buying higher‑value or time‑sensitive items.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer service failed; item not delivered and bank refunded.
“I was charged immediately but the item did not arrive.”
Packages were lost and customs were double charged.
“Lost packages never recovered.”
Steelbook arrived well packaged, fast, and in excellent condition.
“arrived in excellent condition”
Website navigation was easy and purchase process smooth.
“Site was easy to navigate, purchase process was smooth.”
Delivery and fulfilment reports are mixed: several customers praise fast, reliable delivery while others report cancelled orders, lost parcels and refunds after long delays.
Many reviewers note reasonable prices and good deals, but a number call out high shipping fees or unexpected customs charges that reduce perceived value.
Site and app usability are frequently praised: reviewers describe easy navigation, quick checkout and a smooth ordering process across web and mobile.
Product condition and selection are commonly positive: buyers mention well‑packaged Steelbooks and Blu‑Rays arriving in excellent condition and varied product choice.
Communication experiences vary: some report responsive customer service and release notifications, while others describe unanswered emails or difficult issue resolution.
Overall impressions split: many customers report repeat purchases and satisfaction, but a notable minority report frustrating order failures or lost shipments.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer was happy to purchase the cursed necklace.
“So happy to be able to purchase The cursed necklace!💌🇨🇦”
Order not shipped after six days and shipping remains delayed.
“they haven't shipped my order.”
Reviewer loves Zavvi's catalog of collector's edition Blu-rays.
“i love zavvi and their catalog of collector's edition blurays”
The reviewer found the selection nice.
“Nice selection.”
Reviewer found everything they wanted on the site.
“Amazing site/store I found everything I wanted here”
Ordering is always easy and selection is large.
“Ordering from Zavvi is always easy.”
Prices and shipping were lower than others.
“Price lower than others. Shipping less than others.”
Items were never shipped and there was no communication.
“Never shipped items and never communicated”
The reviewer found a great selection available.
“Great selection”
Preorder delayed months with poor communication and unresolved issue.
“they simply stopped responding”
Signup code was invalid so reviewer couldn't get promised discount.
“it was invalid.”
Reviewer had previous satisfying experience and chose Zavvi again.
“I’ve used Zavvi before and have always been satisfied”
The site was easy to navigate.
“Easy to navigate site.”
They received desired item and it was on sale.
“Got what I wanted, and it was on sale.”
Purchases were high quality collector editions as advertised.
“Zavvi offers high quality collector editions that I cannot find in the USA”
Site was very easy to navigate and ordering was easy.
“Site very easy to navigate. Purchased order with ease.”
Ordering was easy and processing was fast.
“Easy to order, fast processing.”
Products are great, prices good, and ordering easy.
“Always Great Products At Good Prices. Easy To Order. A+”
Haven't received package though order marked complete; later timely response improved rating.
“I haven't received my package from the holidays”
Item arrived in mint condition after long transit and reviewer was happy.
“packaged properly and came in mint condition.”
Order never arrived, customer service unresponsive until refund attempt.
“item still.not recieved.”
Packages were lost and customs were double charged.
“Lost packages never recovered.”
Multiple attempts to purchase were canceled each time.
“each time it is canceled.”
Website navigation was easy and purchase process smooth.
“Site was easy to navigate, purchase process was smooth.”
First purchase; online ordering was quick.
“Ordering online was quick.”
Product availability and ease of ordering mentioned.
“The availability of product and the ease of ordering”
Orders arrived well packaged and selection was great.
“well packaged/protected Blu-Rays”
Process was easy and the reviewer loves the products.
“Easy and I love the products”
App was described as great and useful.
“Great and useful app”
Website was easy to use.
“Ease of website use.”
Steelbook arrived well packaged, fast, and in excellent condition.
“arrived in excellent condition”
Offers great deals and fast shipping.
“Great deals & fast shipping!”
Steelbook product selection was excellent.
“Excellent Steelbook offerings.”
The ordering process was easy for the reviewer.
“Easy ordering process!”
Some orders were canceled unexpectedly, affecting other items.
“some of my orders get canceled at the last minute”
Zavvi is a useful alternative when items aren't found in the U.S.
“it is nice to have an alternative with Zavvi/”
Ordering was easy and prices were great.
“Easy to order great price”
Easy checkout and a great selection at reasonable prices.
“The easy checkout procedure and the great selection available at reasonable prices.”
Shipping fee was considered ridiculous.
“Shipping fee is ridiculous.”
Customer service was responsive and products packaged and delivered well.
“Customer service very responsive.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Zavvi is an online retailer focused on entertainment media and collectables, frequently selling Blu-rays, Steelbooks, movies, games and related merchandise. Reviews indicate it ships items internationally (including from the UK) and offers a dedicated website and mobile app for browsing and ordering. People searching reviews often look for reliability of delivery, packaging quality, product selection and shipping/customs costs when evaluating Zavvi.