Reviews show many buyers experienced straightforward purchases, competitive pricing, and helpful staff who provided tracking and order updates. However, there are repeated reports of delivery failures, denied returns, defective items, and unresolved refund or charge disputes. If you consider buying, check the seller’s return policy, shipping guarantees, and available warranty coverage before purchase. Keep thorough records of order confirmations and any communications, and consider payment protection or marketplace buyer protection for higher‑risk transactions.
Examples from available reviews (Dec 2021 – Feb 2026).
Support was easy to access and resolved the issue satisfactorily.
“responses were prompt and relevant and very helpful”
One package was missing and customer support refused to help.
“HORRIBLE service.”
Bluetooth was broken and the headphones could not connect.
“The item had broken Bluetooth”
Customer alleges payment taken, ID verification failed, and refund not issued.
“They even threatened to sue me if I didn't remove my review.”
Support is often helpful for standard questions, with several named staff praised; however, multiple reviews report unresponsive or unhelpful service in disputes and delivery claims.
Many reviewers cite competitive prices, cashback or sale savings; a minority report misleading listings, long waits for discounted items, or unresolved charge/refund issues.
Most customers describe an easy website checkout and timely delivery; a notable subset report slow shipping or extended delays for backordered items.
Several buyers received items as described and well packaged, while a smaller group reported defective or DOA units (broken Bluetooth, headphones not powering).
Order updates and direct contact (phone/email) are praised by many; others describe ignored emails, poor follow-up, or refusal to accept delivery documentation.
Overall impressions split: a majority of reviewers describe satisfactory purchases and support, but recurring reports highlight delivery, returns, and refund problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Refurbished headphones arrived dead and would not power on.
“they won't power one.”
Staff were very helpful and provided great service throughout.
“Adam and Warren were very helpful”
Order arrived quickly and included better discounts than competitors.
“They were super quick in getting my brand new Yamaha CD player to me.”
Product was delivered promptly after a quick response.
“product delivered in timely fashion”
Adam communicated well and the item arrived safely.
“Adam was great at communicating with me”
Support was easy to access and resolved the issue satisfactorily.
“responses were prompt and relevant and very helpful”
Advertised used item was unavailable and replacement took over six weeks.
“they don’t actually have it.”
Bluetooth was broken and the headphones could not connect.
“The item had broken Bluetooth”
Item matched description and price, but shipping was slow.
“Received exactly what I purchased for a good price.”
One package was missing and customer support refused to help.
“HORRIBLE service.”
Item was received on time and works great.
“received on time works great!”
Repeat customer praised helpful communications and quality products.
“They have the best customer service and quality products.”
Product was as described, reasonably priced, and arrived timely.
“Nice product, good price,”
The purchase process was smooth and the item was readily available.
“I really liked how smooth and easy my purchase was.”
The site was doable for a 71 year old who is computer illiterate.
“your site was doable”
Website purchase was easy but shipping took a full week.
“it took a full week for the order to be shipped”
Item matched description and shipped quickly.
“Item came as described.”
Purchase met expectations with fast shipping and good communication.
“Shipped fast, and great communication!”
Product was outstanding and customer service was helpful about shipping.
“The product was outstanding”
Speakers took about a month to arrive but were worth the price.
“Took about a mo to recieve the speakers”
I placed a purchase order for two items.
After I provided them with all of the appropriate papers, including my picture ID, two payments were deducted from my bank account.
When I attempted to cancel my transaction, I received an email stating that they were unable to verify my identification, but they have yet to refund any of my money.
I phoned no managers or supervisors, informed the email resolution team that I had contacted them six times, and was told that the email resolution team had never responded to any of my emails.
They even threatened to sue me if I didn't remove my review.
Please avoid doing business with this company.
This firm should be avoided at all costs, and I wish I could offer a screenshot.
Because I supplied email documentation to my bank demonstrating that Buy on Trust promised to return my money but did not, my bank filed a fraud charge against the company, and I've since got an email stating that the money was never withdrawn from my account.
As a result, I've steered clear of Buy on Trust.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Sky by Gramophone is an online retailer focused on consumer audio and home-theater equipment, operating an e-commerce storefront and listing items on third‑party marketplaces. People searching reviews typically look for information about product condition, shipping and returns, customer support responsiveness, and pricing/promotions.