Many customers report vivid, sharp prints and careful packaging across poster and canvas orders. Several mention fast production and helpful staff when requesting custom sizes. A consistent downside is damaged or late shipments followed by slow responses. Multiple reviews also point to trouble with returns and refunds after delivery problems.
Examples from available reviews (Nov 2021 – Feb 2026).
Large family photo order produced sharp, high-quality enhanced premium prints.
“the quality was sharp and amazing.”
Custom size order processed quickly with helpful support and perfect condition.
“Packaging was very carefully done and they arrived in perfect condition.”
Order delayed and damaged; customer service provided no accountability.
“No accountability, no follow-through, and definitely no empathy.”
Return process failed; company demanded tracking number and denied refund.
“Never do business with this company.”
Many reviewers mention hands-on help from specific staff and quick replacements for some damaged items. Other reviews describe late deliveries, refunds being denied, and requests for return tracking that customers said they could not provide. Reports repeatedly show a mix of fast help and rejected responsibility.
Positive reviews tie value to accurate, high-quality prints that worked well for gifts and events. Negative accounts describe money lost when the wrong items arrived or when customers paid extra to ship returns. When orders were not fulfilled, buyers often called the purchase poor value.
Customers liked the quick turnaround on custom-size orders and found standard ordering easy. Several reported confusing carrier tracking, long delivery ranges, or thumbnail previews that did not match disappointing final prints. A few noted clear communication during custom work.
Many reviews highlight sharp detail, vivid color, and good paper or canvas, especially for family photos and large prints. Others report scratched, torn, or poorly cut posters and prints arriving damaged. These quality problems often appear alongside shipping or production delays.
Positive feedback mentions smooth back-and-forth with staff on individual orders. Multiple complaints describe silence after customers sent damage photos or asked for updates. Several reviewers also said tracking details were unclear or stopped moving.
Reviews split between repeat customers who describe consistently good results and buyers who ran into delivery or return problems that were not resolved. High ratings focus on print accuracy and helpful staff. Low ratings center on damaged shipments and limited support after purchase.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order delayed and damaged; customer service provided no accountability.
“No accountability, no follow-through, and definitely no empathy.”
Damaged poster arrived and company demanded extra return shipping payment.
“Poster came damaged with Fed Ex crushing the tube.”
Print matched the thumbnail preview, which disappointed the customer.
“The thumbnail is the print.”
Repeated positive experiences; representative Miguel replaced damaged photo promptly.
“have always had outstanding quality and service.”
Order not delivered after twenty days and tracking provided no updates.
“Twenty days and this very simple order has not been received.”
Custom size order processed quickly with helpful support and perfect condition.
“Packaging was very carefully done and they arrived in perfect condition.”
Excellent customer service and fast shipping; poster quality praised.
“Best costumer service I've ever had..”
Poor-quality poster shipped and company denied responsibility without follow-through.
“Poor quality poster was sent”
Poster never arrived on time for wedding and shipped with confusing carrier details.
“we are still waiting for poster.”
Poster arrived on time and met the customer's needs.
“Got it on time and exactly what we needed!”
Poster arrived quickly and had excellent print quality; recipient loved it.
“it came out great and my dad loved it!”
Large family photo order produced sharp, high-quality enhanced premium prints.
“the quality was sharp and amazing.”
Production was delayed nearly a month and the poster arrived scratched and poorly cut.
“When it arrived it had scratches on the front”
Positive, A1+ experience with great customer service and no issues.
“No issues. Great customer service and overall positive experience.”
Return process failed; company demanded tracking number and denied refund.
“Never do business with this company.”
Poster arrived torn and damaged; company requested photos then ceased responding.
“I've emailed requesting updates with absolutely zero response.”
Received completely incorrect poster that ignored order instructions, wasting money.
“I cannot believe what they sent me”
Special large poster from small digital image was produced beautifully and communicated well.
“Their work was first class and communicating with them was easy”
Most posters arrived quickly with excellent print quality; company resolved a minor holdup.
“color, paper, and print quality were all excellent”
Order arrived on time and was satisfactory.
“my order was great and on time”
So I was nervous about buying canvas prints here since there isn't many reviews, but I took a gamble on it and it's exactly what it said it was! I bought it as a gift to a friend. I was so excited and happy about the turnout that I wrapped it up as soon as I finished reviewing it myself. Came with multiple hanging options. The colors are vivid, and brilliant. Well packaged for shipping. Fast shipping. Even though I didn't see the "free installation kit" But I just loved it. I am very satisfied with the whole experience & it was worth the price in my opinion.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
PosterBurner is an online print shop that makes custom posters, canvas prints, and large-format photo enlargements. It accepts common image file types and lets customers choose sizes, paper types, and finishes. Orders are placed through its website and shipped in packaged deliveries through major carriers. Many products include image enhancement tools, with optional mounting or framing. The company handles single prints as well as small-batch jobs for personal and business use.