Reviews Analyzed
3
We Collect & Analyze Reviews
Gotham Cigars
Experiences & Reviews
Gotham Cigars is an online cigar retailer offering cigars and related accessories such as cases and humidors. Consumers researching Gotham Cigars commonly look for information on product condition, shipping performance, customer service responsiveness, and return or credit policies. Reviews and user feedback are often used to evaluate quality control and fulfillment practices before purchase.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
29d
Overall Rating
2.2
Our Analysis
🎯
Service quality
Customer service is inconsistent: some reviewers describe helpful, courteous reps who send replacements, while others had to escalate to get action.
Share of mentions
Mixed
22%
💰
Value for money
These reviews do not comment directly on price or value; feedback focuses on product condition, shipping speed, and support interactions instead.
Share of mentions
Mixed
0%
⚡
User experience
Delivery speed was criticized in one review as "very slow"; there are no specific comments on website or checkout usability in these reviews.
Share of mentions
Weak
11%
🔧
Product quality
At least one customer reported receiving dry, fragile, and unusable cigars and a similarly defective replacement, indicating quality-control concerns.
Share of mentions
Weak
11%
📞
Communication
Communication experiences vary: one reviewer received prompt follow-up and a free replacement, another reports unanswered emails until escalation.
Share of mentions
Mixed
22%
⭐
Overall experience
Overall impressions are divided: a repeat buyer reports satisfaction, while others report defective items and slow delivery that reduced trust.
Share of mentions
Weak
33%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 3 verified reviews (November 2021 – October 2025).
4 Boxes of Cigar
"This is my second order with Gotham Cigars. The first one was for a birthday present and the next one was with my buddies. The customer service reps are very helpful and courteous. We can't thank you enough for your assistance with this. We ordered 4 boxes of cigar cases and we were missing one box. We reached out to the customer service and Heather helped us out with getting an additional box shipped out right away at no cost to us. You truly have awesome customer service and it's awesome to see a company really care about their customers!
We will continue to use this company for our future needs.
"
Dave Stevenson
Collected.reviews
Nov 22, 2021
Featured for: Positive customer service resolving missing item
Two Defective Orders Back-to-Back — Extremely Disappointed
"I’ve been a long-time customer and usually had no complaints—until now. My recent order of Russian Cremes arrived dry and unusable. Gotham issued me a..."
Ally Reid
Trustpilot
Oct 01, 2025
Featured for: Illustrates product and communication failures
Verry slow shipping not recommended
"Verry slow shippi..."
Angelo
Trustpilot
Oct 01, 2025
Featured for: Single-line complaint about slow shipping
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 3 reviews
All Customer Reviews
Sources: Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
Ally Reid
trustpilot.com
Oct 01, 2025
Two Defective Orders Back-to-Back — Extremely Disappointed
I’ve been a long-time customer and usually had no complaints—until now. My recent order of Russian Cremes arrived dry and unusable. Gotham issued me a...
A
Angelo
trustpilot.com
Oct 01, 2025
Verry slow shipping not recommended
Verry slow shippi...
D
Dave Stevenson
Collected.reviews
Nov 22, 2021
4 Boxes of Cigar
This is my second order with Gotham Cigars. The first one was for a birthday present and the next one was with my buddies. The customer service reps are very helpful and courteous. We can't thank you enough for your assistance with this. We ordered 4 boxes of cigar cases and we were missing one box. We reached out to the customer service and Heather helped us out with getting an additional box shipped out right away at no cost to us. You truly have awesome customer service and it's awesome to see a company really care about their customers!
We will continue to use this company for our future needs.
Conclusion
Reviewer feedback for Gotham Cigars in this sample is mixed. Some customers highlight effective customer service interventions, such as shipping a missing box at no charge, while others report receiving dry or unusable cigars and experiencing slow shipping or delayed responses. If you are considering a purchase, check recent product-condition and shipping reviews, review the retailer’s return and credit policy, and inspect shipments promptly. Contact customer support immediately if items arrive damaged, and save order details to support any claims.