Reviewers often mention fast delivery, discreet packaging, and strong performance. Another group says items arrived defective or already used. Several customers describe long waits for refunds or returns that never get resolved. Support and tracking get mixed feedback, with both praise and complaints.
Examples from available reviews (Apr 2024 – Mar 2026).
Product was powerful and delivered within four days.
“it is absolutely amazing.”
Delivery was prompt, tracking updates provided, and packaging was discreet.
“Delivery very prompt always updated when my delivery will arrive.”
Returns were difficult and customer contact was unavailable.
“Very easy to place an order. Very difficult to make any returns.”
Returned order over two months ago and no refund received.
“they haven't refunded me”
Many customers describe quick, correct fulfillment and timely delivery alerts. A recurring set of reviews points to hard returns, refunds that never show up, and follow-ups that don’t help. Multiple complaints also mention lost parcels and cases that customer service leaves unresolved.
Reviewers often point to reasonable prices, first-order discounts, and a wide selection. Complaints about poor value appear rarely compared with the praise for pricing and deals. Several people connect good prices with buying again.
Many users say the website is easy to use, checkout is straightforward, and charging or setup for electrical items is simple. At the same time, repeated reports of items not arriving and long delivery delays drag down the experience. International shipping draws both positive and negative comments.
Many reviews call the products powerful, well made, and true to the online descriptions. A notable set of negative reviews reports items arriving defective, not working, opened, or failing quickly. Several customers say products stopped working after a short time.
Positive feedback highlights clear tracking updates and helpful support staff. Complaints focus on slow replies, chat that feels like bots only, and refusal to change delivery details. Problems around refund updates come up repeatedly.
Reviews split between very happy customers, especially with products and delivery, and serious complaints about missing orders, faulty items, and refunds that don’t get resolved. Many five-star reviews sit alongside one-star accounts tied to returns and delivery failures. That contrast shapes the overall picture more than any single, consistent trend.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (19) · Quotes shortened · As of: March 2026
Item arrived on time and was easy to charge and start.
“Very easy to charge.”
Product quality was good and shipping was discreet.
“Quality product, discreet shipping”
Products arrived on time and matched site descriptions.
“Products arrive on time and lived up to what they said on the site!”
Received item was nonfunctional.
“Received item and it did not work”
Fast delivery in three days and products were high quality.
“Their provided products were also of high quality and have enhanced my 'nighttime activities”
Product worked well but failed after about one month.
“Got product fast and shipped good.. Product worked beyond great but only lasted a month.”
Reviewer was very satisfied, praising product and discretion.
“Great product, great discretion, Very Satisfied customer!”
Paid for fast delivery but received goods after eighteen days.
“Paid for speedy delivery, got the good after 18 day and no mentioning of Any refund for the delay. Not good”
Reviewer reported a defective item and requested a replacement.
“You have not replaced the defective item you sent me, please resolve this! Case 301817074 and Case 01824847”
Delivery was fast and met expectations.
“Fast delivery”
Reviewer did not receive their order.
“Did not receive”
Product did not produce the desired effect for this reviewer.
“It keep chasing away my orgasm”
Item matched expectations and arrived on time.
“The item was exactly as expected and arrived on time. Good job.”
Order wasn't delivered on time and refund had not been received.
“no refund has been received.”
Delivery was prompt, tracking updates provided, and packaging was discreet.
“Delivery very prompt always updated when my delivery will arrive.”
Product worked well and reviewer was very satisfied.
“It was very good and works very good”
Products were good and delivery was prompt with follow-up.
“Good products, prompt delivery and follow up”
Product was powerful and delivered within four days.
“it is absolutely amazing.”
Returns were difficult and customer contact was unavailable.
“Very easy to place an order. Very difficult to make any returns.”
Orders are correct and delivery is fast with clear updates.
“Our orders are always correct, delivery is fast”
Products are great and prices are very reasonable.
“Great products at very reasonable prices”
Package tracking showed delivery then disappeared and refund uncertain.
“Ordered an expensive toy tracked it for a few days made it close to me and disappeared.”
The customer has not received the product yet.
“I have not received the product yet.”
Orders are correct with prompt shipping and timely updates.
“Always what we order. Prompt shipping. Accurate and timely updates.”
Wide selection, good prices, and a first-purchase discount.
“Great selection with good prices and nice discount on my first purchase.”
Package arrived opened and contents were missing, only packaging remained.
“When I opened the package there was nothing but packaging bags and paper.”
Ordering was easy and shipping was fast, even internationally.
“Easy to order, fast shipping and delivery, even though my order was delivered in Germany!”
Website easy to use, payment simple, and delivery prompt.
“Good website, easy to pay and prompt delivery”
Reviewer commented 'Nice ride..'.
“Nice ride..”
Reviewer still had not received their order.
“Still haven’t received my order”
Reviewer loved the overall experience.
“Loved the experience”
Items arrived promptly on the notified date and service was excellent.
“Ordered items, notified on arrival date, items arrived promptly, excellent service”
Products enabled enjoyable shared experiences for the couple.
“We have fun watching my partner play”
Good service with no problems; reviewer recommends the shop.
“Good service, no problems, I recommend it to everyone....super good shop”
Oil product had good taste, non-sticky feel, and fast delivery.
“Quick delivery, great oil...good taste and good feeling. It is perfect,no sticky, highly recommend.”
Reviewer praised the customer service.
“Great customer service.”
Easy ordering, quick delivery, and reasonable prices.
“Easy to order and quick delivery,very reasonable prices”
Parcel discreetly packaged and product quality was excellent.
“I received the parcel privately packaged, the quality is excellent”
Gift was well received and packaging was discreet.
“It was a gift for my girl and she liked it, pretty nice service and I liked that they were very discreet about it.”
Customer service was slow, hard to reach, and parcel never arrived.
“The customer service takes too long to respond”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lovehoney is an online retailer focused on sexual wellness products such as sex toys, lingerie, lubricants, condoms, and BDSM accessories. Its e-commerce sites list products with images, specs, and sizing details. Lovehoney ships internationally, supports several payment options, and uses a secure checkout. The site also posts buying guides and product tips to help shoppers pick compatible items.