Reviews Analyzed
20
We Collect & Analyze Reviews
Lovehoney
Experiences & Reviews
Lovehoney is an online retailer focused on sexual wellness products, including sex toys, lingerie and accessories. The company sells directly through e-commerce sites, offers product detail pages and customer support resources, and ships orders to multiple regions. People researching Lovehoney often look for information about shipping, customer service, product quality, and returns policies.
Overview & Key Metrics
Positive Sentiment
80%
Latest Review
24d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Most reviewers describe timely, discreet delivery and reliable order handling; a minority report delayed, missing parcels or customs holds.
Share of mentions
Strong
31%
💰
Value for money
Several reviewers explicitly note competitive prices and deals, but relatively few reviews mention value, so conclusions are limited.
Share of mentions
Mixed
6%
⚡
User experience
When mentioned, site and ordering are described as user-friendly with straightforward tracking; only a small number of reviews address UX.
Share of mentions
Mixed
6%
🔧
Product quality
Product comments are mostly positive—buyers cite good quality and satisfactory performance; some cases required replacements handled by support.
Share of mentions
Mixed
7%
📞
Communication
Many reviews praise helpful, informative customer support and tracking; others report poor updates about delays, parcels or refunds.
Share of mentions
Mixed
15%
⭐
Overall experience
Most reviewers report a positive overall experience with orders, service and products; a smaller group reports unresolved delivery or refund problems.
Share of mentions
Strong
35%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Reliable and trust-worthy!
"If you have questions regarding your order/certain items they are really helpful! There's no judgement which for me helped t..."
Nate
Trustpilot
Oct 01, 2025
Featured for: mentions helpful service and tracking
Everything is great
"Quality product and gre..."
Elza
Trustpilot
Oct 01, 2025
Featured for: mentions product quality and deals
Still no delivery still no refund !!!
"No delivery , held up in customs , still waiting for money..."
Butterfly b
Trustpilot
Oct 01, 2025
Featured for: reports no delivery and no refund
I've yet to receive it
"I've yet to receive it and it's been..."
andreas støkker
Trustpilot
Oct 01, 2025
Featured for: delayed delivery complaint
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
B
Bruce Norman
trustpilot.com
Oct 01, 2025
Great service
All arrived as ord...
A
Anthony
trustpilot.com
Oct 01, 2025
Great prices and great service
Great prices an...
K
Kate Moran
trustpilot.com
Oct 01, 2025
Very good easy to deal with
...
J
Jerome Vasset
trustpilot.com
Oct 01, 2025
Nice
...
A
A.J
trustpilot.com
Oct 01, 2025
Just what we were looking
Just what we were looking for! Am...
a
andreas støkker
trustpilot.com
Oct 01, 2025
I've yet to receive it
I've yet to receive it and it's been...
N
Neilus O'Sullivan
trustpilot.com
Oct 01, 2025
When you're dealing with a company likeLovehoney you know youn trust
To be honest what a company to deal with orders I sent where a...
C
CP
trustpilot.com
Oct 01, 2025
I didn’t receive my parcel after 15…
I didn’t receive my parcel after 15 days. He’s still stuc...
N
Nate
trustpilot.com
Oct 01, 2025
Reliable and trust-worthy!
If you have questions regarding your order/certain items they are really helpful! There's no judgement which for me helped t...
M
Mário Paiva
trustpilot.com
Oct 01, 2025
Amazing Service
This online store offers excellent service acr...
E
Emma O'Brien
trustpilot.com
Oct 01, 2025
Still hasn’t arrived weeks after…
Still hasn’t arrived...
J
J-H
trustpilot.com
Oct 01, 2025
Product was great and sexy on wife
Product was great and sexy on wife. Delivery took...
C
Caitriona
trustpilot.com
Oct 01, 2025
Great customer service
Quick delivery Had an issue with a produc...
T
Theresa Sloyan
trustpilot.com
Oct 01, 2025
Fast and discreet delivery
...
M
Marin Tironi
trustpilot.com
Oct 01, 2025
10 characters
...
T
Tom G
trustpilot.com
Oct 01, 2025
Good Customer Experience
The site is very user friendly...
C
Colm Groome
trustpilot.com
Oct 01, 2025
Sexual psychedelics -
Sexual psychede...
E
Elza
trustpilot.com
Oct 01, 2025
Everything is great
Quality product and gre...
R
Ruth
trustpilot.com
Oct 01, 2025
Delivery
...
B
Butterfly b
trustpilot.com
Oct 01, 2025
Still no delivery still no refund !!!
No delivery , held up in customs , still waiting for money...
Conclusion
Reviews show many customers receiving orders on time with discreet packaging, helpful customer service, and satisfactory products. Multiple reviewers specifically praise tracking, quick replacements, and competitive pricing. However, a subset of reviews report delayed or missing parcels, customs holds, and slow or missing refunds. If you consider buying, check current shipping options and tracking policies, read return/refund terms, and contact customer support promptly if issues arise.