Customers often mention fast delivery and parts that match the listing. Positive reviews point to good value and springs, pads, and nets that work as expected. Repeat complaints include receiving the wrong item, expensive return or restocking fees, and, in some cases, no reply from support. Experiences range from very satisfied to very frustrated, depending on the order.
Examples from available reviews (May 2013 – Feb 2026).
Good price, good quality product and swift delivery.
“Good price on a good quality product”
Sent item back and received no response despite many attempts.
“nada- zero- zip reply.”
Wrong net sent; customer paid return shipping and a 20% restocking fee.
“then they charge me a 20% restocking fee!”
Product lacked instructions and bolts did not fit.
“No instructions and bolts that didn’t fit.”
Many reviews applaud quick shipping and helpful staff. Several mention correct orders and polite drivers. Another set describes return trouble, surprise fees, and charges for orders that were cancelled.
Many customers say the products are well priced and good quality. A smaller group pushes back on return shipping costs and a 20% restocking fee. Their complaints focus on refunds after purchase, not the upfront price or the item itself.
Several reviewers say checkout and payment are easy. A few report measurement mistakes on the site and ordering the wrong parts because listings were unclear. These issues show up less often, but when they do, they lead to major ordering errors.
Multiple reviews describe durable springs, pads, and parts that fit well. Others report fit problems, missing bolts or foam, and a zipper that failed quickly. Praise for quality is common, while serious defects appear in a smaller group of reviews.
Some customers report quick, apologetic phone support with clear explanations for delays. Several others say they got no response after returns or missing-item complaints. When communication breaks down, it often comes with the harshest negative experiences.
Good experiences focus on fast shipping, correct parts, and strong value. Bad experiences center on wrong items, missing pieces, being billed after cancelling, and restocking fees. Reviews show a clear split between happy buyers and customers left with unresolved post-sale problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · resellerratings.com (9) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Ordered parts received quickly; reviewer would recommend the company.
“received them quickly”
Helpful knowledge and service prompted a repeat purchase.
“The knowledge and service was good”
Order arrived on time with no extra transport costs.
“no extra transport costs”
Sent item back and received no response despite many attempts.
“nada- zero- zip reply.”
Excellent trampoline pad with swift and efficient delivery.
“Excellent trampoline pad.”
Customer service helpful; item arrived promptly but wrong size unavailable.
“they didn't have the exact size of protector pads”
Wrong net sent; customer paid return shipping and a 20% restocking fee.
“then they charge me a 20% restocking fee!”
Company explained delay via call and apologetic customer service.
“Customer Service advisor was apologetic”
Order delayed due to logistics; had to contact customer service.
“I had chase this up with customer service.”
Springs came as advertised and quality was 1st class.
“springs came as advertised”
Good price, good quality product and swift delivery.
“Good price on a good quality product”
Perfect trampoline for my grandson; order arrived on time.
“Perfect trampoline for my grandson.”
Product arrived promptly and was great quality.
“Arrived promptly and great quality product.”
My little girl loved her trampoline with two cuddly toys.
“My little girl loved her trampoline with her two little cuddly toys”
Very quick, efficient service and delivery.
“very quick efficient service and delivery.”
Customer expressed thanks and appreciation.
“Thank you - much appreciated”
Received exactly what was ordered with speedy delivery.
“Just what I ordered and speedy delivery”
Quick delivery, easy online payment, and great product.
“Easy to pay online.”
Well-priced item that arrived with quick delivery.
“Great item and well priced”
Speedy delivery and good quality made children happy.
“Speedy delivery, good quality product, happy children.”
Delivery driver left parcel in a safe dry place thoughtfully.
“very kindly found a safe and dry place to put it”
Product as described with quick delivery and great service.
“Great service.”
Was charged despite canceling; had to pay return shipping and partial refund.
“they charged my card anyways.”
Product lacked instructions and bolts did not fit.
“No instructions and bolts that didn’t fit.”
I and several members of my family have regularly purchased trampolines and replacement parts at Trampoline Parts and Supply shop. Their customer service is unsurpassed and you are always greeted with a big smile and warm welcome by everyone who works there when walking through the doors. I would highly recommend checking them out if you want to patronize a local small business that provides the highest quality products and customer experience than any of those "Big Box" supply stores. Definitely check this place out if you're looking for a place to buy trampolines or some replacement parts. Reasonably priced as well. They are absolutely fantastic!
Enclosure did not fit, came with wrong pole count, return costly.
“they are charging me a 20% restocking fee”
Missing foam pieces and poor communication, eventually partially resolved.
“items were missing from the shipment”
Website errors and poor service caused wrong parts and high shipping costs.
“website is so crappy it doesn't give any measurement details”
Net quality poor; zipper failed within a month and fell apart.
“the zipper became defective within the first month of use”
Mat not received and no responses; received smaller pad than ordered.
“only received a 1 inch pad”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Trampoline Parts and Supply sells replacement parts and accessories for home trampolines. Products include springs, safety pads, nets, enclosures, and assembly hardware. The site shows parts with descriptions and photos to help customers choose. Shoppers order through the online store and can contact customer service with part questions or order issues.