Reviews for Vapor.com show a clear pattern: many customers receive products promptly, report good product quality and easy ordering, while a significant number report shipping delays, cancelled orders, damaged items, or unresponsive support. Communication is the most commonly mentioned issue: several reviewers were unable to get timely replies, while others received proactive refunds or investigations. If you plan to order, keep records of your order confirmations and consider using a payment method with buyer protection. For time-sensitive purchases, check current stock and shipping estimates and confirm return/authorization procedures before completing payment.
Examples from available reviews (Oct 2021 – Feb 2026).
Good price, easy website navigation, and very prompt delivery.
“Great price .. easy to navigate the website...incredibly prompt delivery”
Product received but company did not provide return authorization despite repeated requests.
“they will not respond to multiple requests for a return authorization number”
Received scratched returned item and defective lighters; no company response.
“Cara arrived scratched and clearly had been a return.”
Company investigated missing delivery and issued a full refund promptly.
“they issued a full refund as the product was out of stock now”
Reviews describe both prompt deliveries and long shipping delays or cancelled orders; fulfilment reliability appears inconsistent.
Some customers report competitive prices and occasional lower costs than competitors, but few reviews address pricing directly.
A small number of reviewers note an easy-to-navigate website and straightforward ordering; that feedback is limited in scope.
Most product comments are positive about devices and packaging, though isolated reports describe scratched or damaged items.
Many reviewers report unanswered emails and no callbacks; a smaller group describes timely, helpful responses and refunds.
Overall impressions are split: a substantial set of satisfied buyers and an equally notable set reporting order or service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Buyer reports unresponsive support and unresolved refund request since September.
“I have sent them multiple emails since then with no response.”
Order delayed over two weeks with no response from company.
“Many emails, crickets.”
Order placed May 27 shows delayed beyond promised shipping timeframe.
“order is delayed”
Order was cancelled after a week and messaging was poor.
“Gave 1 star for messaging.”
Items arrived promptly and were cheaper than competitor.
“Arrived in a timely manner and was actually cheaper than potv both times.”
Received scratched returned item and defective lighters; no company response.
“Cara arrived scratched and clearly had been a return.”
Two orders were sent to incorrect addresses and company did not respond.
“this second order mysteriously went to the wrong address.”
Reviewer calls the company a scam and advises not to deal with them.
“What a scam”
Large order charged then cancelled with no refund or responses.
“the Order Status had been changed to "cancelled”
Product received but company did not provide return authorization despite repeated requests.
“they will not respond to multiple requests for a return authorization number”
Customer reports terrible service and no responses from company.
“TERRIBLE customer service literally cannot get a response back from these people.”
Paid for next-day delivery but item never arrived and no responses.
“scam took my money but received nothing”
Order promised same-day but shipped and delivered two weeks later with poor communication.
“I ordered a $684 Volcano Hybrid expecting the promised same-day shipping.”
Order shipped quickly and product was a great price.
“Shipped quickly, great vaporizer at a great price!”
Company investigated missing delivery and issued a full refund promptly.
“they issued a full refund as the product was out of stock now”
Company is prompt and quick to respond to inquiries.
“Always prompt and quick to respond to inquiries.”
Ordering was easy and shipping was quick.
“easy ordering, quick shipping”
Reviewer praises great customer service, fast shipping, and friendly staff.
“Always great customer service, fast shipping! Friendly staff!”
Good price, easy website navigation, and very prompt delivery.
“Great price .. easy to navigate the website...incredibly prompt delivery”
Order received promptly and reviewer relies on company for refills.
“Received order promptly. Love my volcano and rely on ordering refill ballon’s from you”
Product arrived in one day in a beautiful package and reviewer liked it.
“arrived in one day after ordering”
Two orders were allegedly sent to wrong addresses and refund pending.
“this second order mysteriously ALSO went to the wrong address.”
Reviewer alleges fraud and says customer service blames customers.
“This company is Fraud!!!”
Reviewer praises Vapor.com’s humanized, personalized service.
“atendimento humanizado e personalizado”
Product failed and company provided only form responses without resolution.
“I contacted vapor.com and I got form letters pointing me to troubleshooting videos”
This is the best vaporizer I have ever used. I'm getting the best quality, vape clouds, and can deal with my cravings much easier. The vapor.com customer service team is outstanding as well. They responded to all my emails within 24 hours and helped me find this device that fits my needs perfectly! Plus, they have competitive price a and product was delivered promptly as advertised. I’m personally not concerned about what’s arriving at my residence; however, I felt the shipping was discreet enough for those whom prioritize privacy with their purchases. I recommend it to everyone who has been looking for a good vaporizer.
Order never arrived, company did not respond, chargeback reversed.
“I filed a chargeback with my credit card company, and the chargeback was reversed.”
Shipping was slow and returns for used items were not allowed.
“Slow shipping. Unable to return used items”
Reviewer never received order and support provided no help.
“Never received my order”
Item had no tracking number ten days after ordering.
“it’s been 10 days since I ordered and still no tracking number.”
Company communicated well and delivered product in a timely manner.
“they were great at communicating and i got the product in a timely manner”
Service rep was kind, answered questions, and sent missing booklet.
“He also sent me the instruction booklet I didn’t receive in my crafty +”
Batteries failed to hold charge, but service and shipping were excellent.
“none of them held a charge more than once.”
Item shipped a week later than promised despite one-day claim.
“Site says they ship within one business day. WRONG.”
Reviewer expresses strong satisfaction and gratitude.
“thank you so much, the best!”
Support fixed the issue after a long wait, reviewer was satisfied.
“Customer support was very helpful.”
Age verification process failed and raised concerns about ID photo handling.
“what happens to the photos of me and my id?”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Vapor.com operates as an online retailer focused on vaporizers, replacement parts and related accessories. The site provides an e-commerce storefront where customers place orders, arrange shipping, and request support via email or phone. Consumers researching Vapor.com commonly look for information on product selection, shipping times, returns and customer service responsiveness.