Reviews Analyzed
21
We Collect & Analyze Reviews
Vapor.com
Experiences & Reviews
Vapor.com operates as an online retailer focused on vaporizers, replacement parts and related accessories. The site provides an e-commerce storefront where customers place orders, arrange shipping, and request support via email or phone. Consumers researching Vapor.com commonly look for information on product selection, shipping times, returns and customer service responsiveness.
Overview & Key Metrics
Positive Sentiment
48%
Latest Review
23d
Overall Rating
2.9
Our Analysis
🎯
Service quality
Reviews describe both prompt deliveries and long shipping delays or cancelled orders; fulfilment reliability appears inconsistent.
Share of mentions
Mixed
30%
💰
Value for money
Some customers report competitive prices and occasional lower costs than competitors, but few reviews address pricing directly.
Share of mentions
Mixed
6%
⚡
User experience
A small number of reviewers note an easy-to-navigate website and straightforward ordering; that feedback is limited in scope.
Share of mentions
Mixed
3%
🔧
Product quality
Most product comments are positive about devices and packaging, though isolated reports describe scratched or damaged items.
Share of mentions
Strong
9%
📞
Communication
Many reviewers report unanswered emails and no callbacks; a smaller group describes timely, helpful responses and refunds.
Share of mentions
Weak
21%
⭐
Overall experience
Overall impressions are split: a substantial set of satisfied buyers and an equally notable set reporting order or service failures.
Share of mentions
Mixed
31%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Couldn’t be happier
"Great price .. easy to navigate the website … incredib..."
Edwardo Taylor
Trustpilot
Oct 01, 2025
Featured for: Detailed positive: product, UX, shipping
I bought a product on vapor.com
"I bought a product on vapor.com. I received the product promptly, but I need to return it (I realized after the purchase that I need a different model..."
A. L.
Trustpilot
Oct 01, 2025
Featured for: Long complaint: charged, cancelled, no reply
Damaged Products
"Ordered a Groove Cara Pen and 2 lighters in December 2024. The Cara arrived scratched and clearly had been a return. The two lighters are almost unfil..."
MJCEO
Trustpilot
Oct 01, 2025
Featured for: Damaged product and no company response
TRSUT!!! You'll be safe buying from them.
"You'll be safe buying from them. The product was marked as delivered by USPS but I didn't find it anywhere, so I contacted them, and they opened an in..."
Danial Safvat
Trustpilot
Oct 01, 2025
Featured for: Positive refund and proactive customer support
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
S
Steve
trustpilot.com
Oct 01, 2025
Scam! After two weeks, still waiting for my order to ship.
It’s now been over two weeks, and I’m still waiting for an order. to ship. Many emails, crickets. Looking...
E
Eliot Pepper
trustpilot.com
Oct 01, 2025
Complaint about product order…
Complaint about product order VAPOR460464. Placed order on 5/27/2025. Web site stated order should be sent out in 3-5 business...
M
Marty Moffitt
trustpilot.com
Oct 01, 2025
Gave 1 star for messaging
Gave 1 star for messaging. Ordered 2 of 1 item. Heating rods. Just to be canc...
L
LL Donuts
trustpilot.com
Oct 01, 2025
Purchased a couple of items without any…
Purchased a couple of items without any problems. Arrived in...
M
MJCEO
trustpilot.com
Oct 01, 2025
Damaged Products
Ordered a Groove Cara Pen and 2 lighters in December 2024. The Cara arrived scratched and clearly had been a return. The two lighters are almost unfil...
M
Mick SD
trustpilot.com
Oct 01, 2025
Vapor.com is very shady
Vapor.com is very shady. When my first attempt (12/22/24) was allegedly sent to the wrong address to be returned to sender, they told me it was my fau...
E
Evelyn Rogers
trustpilot.com
Oct 01, 2025
What a scam
What a scam. Don’t de...
A
Anonymous
trustpilot.com
Oct 01, 2025
COMPLAINT
I have been a long-standing, loyal customer for 6+ years. The service, up until recently, has been very good, but not anymore, so it seems. I placed a...
A
A. L.
trustpilot.com
Oct 01, 2025
I bought a product on vapor.com
I bought a product on vapor.com. I received the product promptly, but I need to return it (I realized after the purchase that I need a different model...
J
Jillian Brangi
trustpilot.com
Oct 01, 2025
TERRIBLE customer service
TERRIBLE customer service literally cannot get a response back...
T
True Blue
trustpilot.com
Oct 01, 2025
Not safe
Not safe, I would give no stars if possible ordered a vape paid for next day delivery five days later nothing has arrived. They don’t answer the phone...
D
DAVID C
trustpilot.com
Oct 01, 2025
Arghh!
I ordered a $684 Volcano Hybrid expecting the promised same-day shipping. My Visa charge appeared promptly, but a week later I still hadn’t received n...
A
AJ Mason
trustpilot.com
Oct 01, 2025
Shipped quickly
Shipped quickly, great va...
D
Danial Safvat
trustpilot.com
Oct 01, 2025
TRSUT!!! You'll be safe buying from them.
You'll be safe buying from them. The product was marked as delivered by USPS but I didn't find it anywhere, so I contacted them, and they opened an in...
p
pops
trustpilot.com
Oct 01, 2025
Always prompt and quick to respond to…
Always prompt and quick...
B
Brian
trustpilot.com
Oct 01, 2025
easy ordering
...
N
ND
trustpilot.com
Oct 01, 2025
Always great customer service
Always great customer service,...
E
Edwardo Taylor
trustpilot.com
Oct 01, 2025
Couldn’t be happier
Great price .. easy to navigate the website … incredib...
L
Lisa Lieberman
trustpilot.com
Oct 01, 2025
Received order promptly
Received order promptly. Love my volcano an...
C
Customer
trustpilot.com
Oct 01, 2025
This is an excellent product
This is an excellent product, comes in a beautiful package...
Conclusion
Reviews for Vapor.com show a clear pattern: many customers receive products promptly, report good product quality and easy ordering, while a significant number report shipping delays, cancelled orders, damaged items, or unresponsive support. Communication is the most commonly mentioned issue: several reviewers were unable to get timely replies, while others received proactive refunds or investigations. If you plan to order, keep records of your order confirmations and consider using a payment method with buyer protection. For time-sensitive purchases, check current stock and shipping estimates and confirm return/authorization procedures before completing payment.