A large share of reviews describe customer support that does not respond and order issues that stay unresolved. Many customers report shipments that arrive late, get cancelled, or never show up, along with trouble getting refunds or return approvals. Other buyers mention fast shipping, competitive prices, and helpful staff. Product feedback ranges from damaged or defective items to high satisfaction with device performance.
Examples from available reviews (Oct 2021 – Mar 2026).
Buyer reports unresponsive support and unresolved refund request since September.
“I have sent them multiple emails since then with no response.”
Order promised same-day but shipped and delivered two weeks later with poor communication.
“I ordered a $684 Volcano Hybrid expecting the promised same-day shipping.”
Items arrived promptly and were cheaper than competitor.
“Arrived in a timely manner and was actually cheaper than potv both times.”
Received scratched returned item and defective lighters; no company response.
“Cara arrived scratched and clearly had been a return.”
Multiple reviews describe support that did not reply when customers raised refund or delivery problems. Several complaints mention orders being cancelled after payment and return authorizations that never arrived. A smaller set of reviews reports cases where support refunded purchases or resolved the issue.
Several reviewers point to lower prices than competitors and connect quick delivery with good value. Some customers say they paid but never received the product, which clashes with the positive value remarks. Mentions of good pricing appear alongside both smooth orders and problem orders.
Many buyers describe an easy checkout and fast delivery when the order goes through as expected. A number of reviews mention missing tracking numbers, slow shipping, or one-day shipping promises that were not met. A few reviews raise concerns about age verification and how ID photos are handled.
Several reviews report devices and accessories arriving damaged, previously returned, or defective. Other reviewers praise build quality and performance and note appealing packaging and quick arrival. Battery-life issues and component failures show up in a minority of reviews.
Many reviewers say emails went unanswered when orders ran into trouble. Another group praises fast replies, personal help, and agents who sent missing items. Communication quality varies sharply between complaint cases and positive cases.
Reviews split between strong praise for pricing, shipping speed, and helpful staff, and frequent reports of non-delivery and support that does not respond. The dataset includes repeated five-star stories alongside repeated one-star complaints about service and refunds. Overall, experiences are sharply polarized across orders and support interactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Buyer reports unresponsive support and unresolved refund request since September.
“I have sent them multiple emails since then with no response.”
Order delayed over two weeks with no response from company.
“Many emails, crickets.”
Order placed May 27 shows delayed beyond promised shipping timeframe.
“order is delayed”
Order was cancelled after a week and messaging was poor.
“Gave 1 star for messaging.”
Items arrived promptly and were cheaper than competitor.
“Arrived in a timely manner and was actually cheaper than potv both times.”
Received scratched returned item and defective lighters; no company response.
“Cara arrived scratched and clearly had been a return.”
Two orders were sent to incorrect addresses and company did not respond.
“this second order mysteriously went to the wrong address.”
Reviewer calls the company a scam and advises not to deal with them.
“What a scam”
Large order charged then cancelled with no refund or responses.
“the Order Status had been changed to "cancelled”
Product received but company did not provide return authorization despite repeated requests.
“they will not respond to multiple requests for a return authorization number”
Customer reports terrible service and no responses from company.
“TERRIBLE customer service literally cannot get a response back from these people.”
Paid for next-day delivery but item never arrived and no responses.
“scam took my money but received nothing”
Order promised same-day but shipped and delivered two weeks later with poor communication.
“I ordered a $684 Volcano Hybrid expecting the promised same-day shipping.”
Order shipped quickly and product was a great price.
“Shipped quickly, great vaporizer at a great price!”
Company investigated missing delivery and issued a full refund promptly.
“they issued a full refund as the product was out of stock now”
Company is prompt and quick to respond to inquiries.
“Always prompt and quick to respond to inquiries.”
Ordering was easy and shipping was quick.
“easy ordering, quick shipping”
Reviewer praises great customer service, fast shipping, and friendly staff.
“Always great customer service, fast shipping! Friendly staff!”
Good price, easy website navigation, and very prompt delivery.
“Great price .. easy to navigate the website...incredibly prompt delivery”
Order received promptly and reviewer relies on company for refills.
“Received order promptly. Love my volcano and rely on ordering refill ballon’s from you”
Product arrived in one day in a beautiful package and reviewer liked it.
“arrived in one day after ordering”
Two orders were allegedly sent to wrong addresses and refund pending.
“this second order mysteriously ALSO went to the wrong address.”
Reviewer alleges fraud and says customer service blames customers.
“This company is Fraud!!!”
Reviewer praises Vapor.com’s humanized, personalized service.
“atendimento humanizado e personalizado”
Product failed and company provided only form responses without resolution.
“I contacted vapor.com and I got form letters pointing me to troubleshooting videos”
This is the best vaporizer I have ever used. I'm getting the best quality, vape clouds, and can deal with my cravings much easier. The vapor.com customer service team is outstanding as well. They responded to all my emails within 24 hours and helped me find this device that fits my needs perfectly! Plus, they have competitive price a and product was delivered promptly as advertised. I’m personally not concerned about what’s arriving at my residence; however, I felt the shipping was discreet enough for those whom prioritize privacy with their purchases. I recommend it to everyone who has been looking for a good vaporizer.
Order never arrived, company did not respond, chargeback reversed.
“I filed a chargeback with my credit card company, and the chargeback was reversed.”
Shipping was slow and returns for used items were not allowed.
“Slow shipping. Unable to return used items”
Reviewer never received order and support provided no help.
“Never received my order”
Item had no tracking number ten days after ordering.
“it’s been 10 days since I ordered and still no tracking number.”
Company communicated well and delivered product in a timely manner.
“they were great at communicating and i got the product in a timely manner”
Service rep was kind, answered questions, and sent missing booklet.
“He also sent me the instruction booklet I didn’t receive in my crafty +”
Batteries failed to hold charge, but service and shipping were excellent.
“none of them held a charge more than once.”
Item shipped a week later than promised despite one-day claim.
“Site says they ship within one business day. WRONG.”
Reviewer expresses strong satisfaction and gratitude.
“thank you so much, the best!”
Support fixed the issue after a long wait, reviewer was satisfied.
“Customer support was very helpful.”
Age verification process failed and raised concerns about ID photo handling.
“what happens to the photos of me and my id?”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Vapor.com runs an online store for vaporizers and related accessories. The site provides product specs, replacement parts, and accessory choices for portable and desktop models. Shoppers can buy online, choose shipping options, and check out on the website. The company posts product details plus warranty or return policy information and offers customer support for order questions and technical help.