Reviews of HealthLabs show a mix of convenience-related positives and frequent operational problems. Several customers praised easy online ordering, low test prices and fast results for some orders. However, a larger number described booking failures, lab-location mismatches, delayed or incomplete testing, text-only customer support and disputed refunds or fees. If you consider HealthLabs, check appointment and refund policies, confirm the testing location in advance, and consider contacting your healthcare provider for critical or licensure‑sensitive testing.
Examples from available reviews (Dec 2021 – Feb 2026).
Registration was quick and testing was convenient and cheaper.
“The ease and convenience is great.”
Company contacted quickly and delivered fast test results.
“I am very pleased at how quickly the company contacted me”
Delayed DNA kit processing and inconsistent, unhelpful customer service.
“Garbage customer service, rude, dishonest and unprofessional.”
Text-only customer support, dysfunctional site, and a 20% cancellation fee.
“Customer support is done via text only.”
Multiple reviews describe missed or incorrect bookings, sample handling errors, and cancelled or confusing in‑home visit logistics, causing delays and rework.
Many reviewers say consultations, replacements or refunds felt poor value; a small number praised lower test prices and convenient walk‑in options.
Users frequently report account setup and booking friction, long text exchanges and inability to call; a minority praised fast, simple online registration.
Test processing had mixed reports: some got fast results, while others reported kit defects, lost or mishandled specimens and incomplete or delayed results.
Common complaints center on text‑only support, inconsistent or incorrect information from staff, billing disputes and slow or unhelpful replies.
Overall review tone is largely negative: many customers cite booking failures, poor support and low consultation value; a few report smooth, quick tests.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Account and scheduling errors led to missed appointments and frustrating texts.
“I bought a simple BMP online and my account was debited by some entity called Analyte.”
Printed confirmation was not recognized and lab required an order, so no testing.
“the number I gave them did not mean anything”
Purchased tests unusable in NY due to state laws and refund reduced.
“I cannot used the purchased test because the order comes from out of the state”
Billed twice and customer service couldn't resolve, credit card reversed charges.
“Ended up being billed twice on my credit card.”
Test description was incomplete and cancellation incurred a 20% fee.
“they will take 20% of that cost to cancel”
Results lacked numeric values and were uninformative, so wasteful.
“It just says "normal# or "abnormal”
Appointment wasn't recorded and refund was unavailable, charge disputed.
“No record of my appointment.”
Website said walk-in allowed but lab was fully booked; refund reduced.
“the website said that I could walk in to get the test, I did not need an appointment.”
No live support and lab reports lacked numeric results.
“No human to talk to, only text.”
Reviewer alleges lack of transparency and shady company practices.
“LACK OF TRANSPARENCY, SHADY PRACTICES”
In-home visit booking was confusing, misinformed, and one appointment cancelled.
“Inhome visit Not convenient at all.”
Company claimed ID not required, but reviewer says that is false.
“an ID is not required. This is patently false.”
Company contacted quickly and delivered fast test results.
“I am very pleased at how quickly the company contacted me”
Lab testing went smoothly but paid physician consultation was unhelpful.
“I would recommend against using the physician consultation.”
Delayed DNA kit processing and inconsistent, unhelpful customer service.
“Garbage customer service, rude, dishonest and unprofessional.”
Local labs were overcrowded and refund was denied past policy.
“The local labs they send you to are overcrowded, full of germs and not helpful.”
Home visit was fine but paid consultation failed to explain results.
“The person I spoke with did not go through the test results in detail.”
Reviewer claims unauthorized charges and calls company a scam.
“once they have your credit card details they keep on taking money for things not ordered.”
Paid for a test but partnered facility didn't offer it, so service failed.
“they do not offer the test I paid for”
Appointment not in system and refund was withheld with a 20% fee.
“they did not have me in the system.”
Arrived at closed lab and refund was reduced by 20%.
“Went to lab that was supposed to be open but was closed-no note on the door or anything.”
Consultation call dropped and company demanded another $100 for repeat call.
“we'd have to pay another $100 for a second call”
Sent to closed lab and customer support reachable only by unresponsive texts.
“Can’t reach them on the phone AT ALL!! only texts.”
Initial test fine, but pressured into additional costly tests and short consultation.
“So after almost $100 for a two minute phone call I could have just went to urgent care”
Incontinence underwear leaked and inner lining was insufficiently absorbent.
“Inside lining is thin and not very absorbent.”
Payment processed quickly but promised 1-3 day results were delayed.
“the 1-3 business days for results IS WRONG”
Lab mishandled specimen and performed fewer tests than paid for.
“the lab messed up my specimen and only tested for 5.”
Text-only customer support, dysfunctional site, and a 20% cancellation fee.
“Customer support is done via text only.”
I needed to get a full lipid panel done and I shopped around for the best price. The lab that my primary care physician uses was $115 for all the labs I needed and required an appointment. This was not convenient for me since I work full time in addition to going to school full time. Thus, I was looking for another option and my friend recommended HealthLabs.com. I later found this site and their services were exciting. . It took me less than 5 minutes to register and it was also cheaper for all the tests I needed with no appointment necessary. The ease and convenience is great.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
HealthLabs is a U.S.-based direct-to-consumer lab-testing provider that sells online lab orders, at-home sample kits and access to networked testing locations. The company arranges sample processing through third-party laboratories and offers online delivery of results and optional physician consultations. People looking up reviews typically search for pricing, booking convenience, kit quality, result turnaround and customer support experiences.