Reviews Analyzed
21
We Collect & Analyze Reviews
HealthLabs
Experiences & Reviews
HealthLabs is a U.S.-based direct-to-consumer lab-testing provider that sells online lab orders, at-home sample kits and access to networked testing locations. The company arranges sample processing through third-party laboratories and offers online delivery of results and optional physician consultations. People looking up reviews typically search for pricing, booking convenience, kit quality, result turnaround and customer support experiences.
Overview & Key Metrics
Positive Sentiment
14%
Latest Review
22d
Overall Rating
1.5
Our Analysis
🎯
Service quality
Multiple reviews describe missed or incorrect bookings, sample handling errors, and cancelled or confusing in‑home visit logistics, causing delays and rework.
Share of mentions
Weak
13%
💰
Value for money
Many reviewers say consultations, replacements or refunds felt poor value; a small number praised lower test prices and convenient walk‑in options.
Share of mentions
Weak
16%
⚡
User experience
Users frequently report account setup and booking friction, long text exchanges and inability to call; a minority praised fast, simple online registration.
Share of mentions
Weak
14%
🔧
Product quality
Test processing had mixed reports: some got fast results, while others reported kit defects, lost or mishandled specimens and incomplete or delayed results.
Share of mentions
Weak
14%
📞
Communication
Common complaints center on text‑only support, inconsistent or incorrect information from staff, billing disputes and slow or unhelpful replies.
Share of mentions
Weak
21%
⭐
Overall experience
Overall review tone is largely negative: many customers cite booking failures, poor support and low consultation value; a few report smooth, quick tests.
Share of mentions
Weak
23%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Cholesterol tests
"I needed to get a full lipid panel done and I shopped around for the best price. The lab that my primary care physician uses was $115 for all the labs I needed and required an appointment. This was not convenient for me since I work full time in addition to going to school full time. Thus, I was looking for another option and my friend recommended HealthLabs.com. I later found this site and their services were exciting. . It took me less than 5 minutes to register and it was also cheaper for all the tests I needed with no appointment necessary. The ease and convenience is great."
Elsie Teddy
Collected.reviews
Dec 16, 2021
Featured for: mentions price and convenience
I am very pleased…
"I am very pleased at how quickly the company contacted me when they received my sample..."
corry svensson
Trustpilot
Oct 01, 2025
Featured for: mentions fast contact and results
Rude and dishonest
"I bought my DNA test kit May 19th, received it May 27th and returned it for testing May 28th. The tracking said 4-10 days to deliver. On day 11 I cont..."
Kristen Inkeheart
Trustpilot
Oct 01, 2025
Featured for: describes lost kit refund dispute
Data breach and creepy dysfunctional company that costs more than competitors
"What an awful company! Its parent company, Analyte Health, just advised it had a data breach. Maybe that's why if you have a question or change, you c..."
innominate
Trustpilot
Oct 01, 2025
Featured for: describes data breach and UX
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
P
Pat
trustpilot.com
Oct 01, 2025
No human to talk to
No human to talk to, only text. That person was not helpfu...
W
Will Mendelson
trustpilot.com
Oct 01, 2025
LACK OF TRANSPARENCY
LACK OF TRANSPAREN...
K
Karina
trustpilot.com
Oct 01, 2025
Inhome visit Not convenient at all
Inhome visit Not convenient at all. Easier to just go to your doctor. Wrong information given at multiple touch points with customer service and sales...
P
Pentimento
trustpilot.com
Oct 01, 2025
Patently false information …
HealthLabs claims in its lab forms than an...
c
corry svensson
trustpilot.com
Oct 01, 2025
I am very pleased…
I am very pleased at how quickly the company contacted me when they received my sample...
K
Kathy
trustpilot.com
Oct 01, 2025
The lab part of my experience with…
The lab part of my experience with Health Labs went smoothly, but I would recommend against using the physician consultation. I was hoping for someone...
K
Kristen Inkeheart
trustpilot.com
Oct 01, 2025
Rude and dishonest
I bought my DNA test kit May 19th, received it May 27th and returned it for testing May 28th. The tracking said 4-10 days to deliver. On day 11 I cont...
S
Sue Kersbergen
trustpilot.com
Oct 01, 2025
Waste of money
Waste of money. The local labs they send you to are overcrowded, full of germs and not helpful. I am immunocompromised and couldn't wait for hours in...
E
E T
trustpilot.com
Oct 01, 2025
Labs and In-house Sevice Great Consultation Worthless
The clinical visit was a waste of time and money. Based on the description, it was meant to help me understand the test results and provide steps forw...
S
Serge Van Boxem
trustpilot.com
Oct 01, 2025
Stay away from this company
Stay away from this company. Not only their products are crap, once they have you...
C
Crystal B
trustpilot.com
Oct 01, 2025
This company is not trustworthy and…
This company is not trustworthy and waste your time and money. I purchased a test went to the directed facility for them to say they do not offer the...
R
Rodney R.
trustpilot.com
Oct 01, 2025
Paid- Scheduled- showed up- was not in system
Paid for lab online- selected location for test made appointment. Went to the lab, and they did not have me in the system. I nicely asked to be reimbu...
M
Michelle Shewmake
trustpilot.com
Oct 01, 2025
Lab was closed with no explanation
Went to lab that was supposed to be open but was closed-no note on the door or anything. Went to list and drove to another lab that was listed but the...
S
Stanley Castoreno
trustpilot.com
Oct 01, 2025
Absolute horrible transaction
Absolute horrible transaction. Setup a consultation to review bloodwork on our son ($100) phone call fee. Patienoy waited by the phone during the 2 hr...
s
sapir suli
trustpilot.com
Oct 01, 2025
Seems like a scam
Seems like a scam. They sent me to a closed lab. Can’t reach them on the phone AT...
J
Johnna Headson
trustpilot.com
Oct 01, 2025
The test part itself was fine
The test part itself was fine. After that test, I was told I needed another test. Instead of opting for the second test, I opted for the consultation,...
D
Donna Cullen
trustpilot.com
Oct 01, 2025
Incontinence underwear…
I purchased the incontinence underwear after reading positive reviews. I wish I had never wasted my money. The fir...
T
Tracy Morgan
trustpilot.com
Oct 01, 2025
Today is Dec 11,2024 I had a U
Today is Dec 11,2024 I had a U. A drug test on Dec 04/2024 still the results are not...
C
Consumer
trustpilot.com
Oct 01, 2025
Absolutely unacceptable how I paid 80$…
Absolutely unacceptable how I paid 80$ for a 12 panel drug screen and the lab messed up my specimen and only tested for 5. Purchased due to dishonesty...
i
innominate
trustpilot.com
Oct 01, 2025
Data breach and creepy dysfunctional company that costs more than competitors
What an awful company! Its parent company, Analyte Health, just advised it had a data breach. Maybe that's why if you have a question or change, you c...
Conclusion
Reviews of HealthLabs show a mix of convenience-related positives and frequent operational problems. Several customers praised easy online ordering, low test prices and fast results for some orders. However, a larger number described booking failures, lab-location mismatches, delayed or incomplete testing, text-only customer support and disputed refunds or fees. If you consider HealthLabs, check appointment and refund policies, confirm the testing location in advance, and consider contacting your healthcare provider for critical or licensure‑sensitive testing.