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We Collect & Analyze Reviews

HealthLabs
Experiences & Reviews

HealthLabs is a U.S.-based direct-to-consumer lab-testing provider that sells online lab orders, at-home sample kits and access to networked testing locations. The company arranges sample processing through third-party laboratories and offers online delivery of results and optional physician consultations. People looking up reviews typically search for pricing, booking convenience, kit quality, result turnaround and customer support experiences.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 14%
Latest Review 22d
Overall Rating
1.5

Our Analysis

๐ŸŽฏ

Service quality

Multiple reviews describe missed or incorrect bookings, sample handling errors, and cancelled or confusing inโ€‘home visit logistics, causing delays and rework.

Share of mentions
13%
Weak
๐Ÿ’ฐ

Value for money

Many reviewers say consultations, replacements or refunds felt poor value; a small number praised lower test prices and convenient walkโ€‘in options.

Share of mentions
16%
Weak
โšก

User experience

Users frequently report account setup and booking friction, long text exchanges and inability to call; a minority praised fast, simple online registration.

Share of mentions
14%
Weak
๐Ÿ”ง

Product quality

Test processing had mixed reports: some got fast results, while others reported kit defects, lost or mishandled specimens and incomplete or delayed results.

Share of mentions
14%
Weak
๐Ÿ“ž

Communication

Common complaints center on textโ€‘only support, inconsistent or incorrect information from staff, billing disputes and slow or unhelpful replies.

Share of mentions
21%
Weak
โญ

Overall experience

Overall review tone is largely negative: many customers cite booking failures, poor support and low consultation value; a few report smooth, quick tests.

Share of mentions
23%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

P
Pat
trustpilot.com Oct 01, 2025

No human to talk to

No human to talk to, only text. That person was not helpfu...

W
Will Mendelson
trustpilot.com Oct 01, 2025

LACK OF TRANSPARENCY

LACK OF TRANSPAREN...

K
Karina
trustpilot.com Oct 01, 2025

Inhome visit Not convenient at all

Inhome visit Not convenient at all. Easier to just go to your doctor. Wrong information given at multiple touch points with customer service and sales...

P
Pentimento
trustpilot.com Oct 01, 2025

Patently false information โ€ฆ

HealthLabs claims in its lab forms than an...

c
corry svensson
trustpilot.com Oct 01, 2025

I am very pleasedโ€ฆ

I am very pleased at how quickly the company contacted me when they received my sample...

K
Kathy
trustpilot.com Oct 01, 2025

The lab part of my experience withโ€ฆ

The lab part of my experience with Health Labs went smoothly, but I would recommend against using the physician consultation. I was hoping for someone...

K
Kristen Inkeheart
trustpilot.com Oct 01, 2025

Rude and dishonest

I bought my DNA test kit May 19th, received it May 27th and returned it for testing May 28th. The tracking said 4-10 days to deliver. On day 11 I cont...

S
Sue Kersbergen
trustpilot.com Oct 01, 2025

Waste of money

Waste of money. The local labs they send you to are overcrowded, full of germs and not helpful. I am immunocompromised and couldn't wait for hours in...

E
E T
trustpilot.com Oct 01, 2025

Labs and In-house Sevice Great Consultation Worthless

The clinical visit was a waste of time and money. Based on the description, it was meant to help me understand the test results and provide steps forw...

S
Serge Van Boxem
trustpilot.com Oct 01, 2025

Stay away from this company

Stay away from this company. Not only their products are crap, once they have you...

C
Crystal B
trustpilot.com Oct 01, 2025

This company is not trustworthy andโ€ฆ

This company is not trustworthy and waste your time and money. I purchased a test went to the directed facility for them to say they do not offer the...

R
Rodney R.
trustpilot.com Oct 01, 2025

Paid- Scheduled- showed up- was not in system

Paid for lab online- selected location for test made appointment. Went to the lab, and they did not have me in the system. I nicely asked to be reimbu...

M
Michelle Shewmake
trustpilot.com Oct 01, 2025

Lab was closed with no explanation

Went to lab that was supposed to be open but was closed-no note on the door or anything. Went to list and drove to another lab that was listed but the...

S
Stanley Castoreno
trustpilot.com Oct 01, 2025

Absolute horrible transaction

Absolute horrible transaction. Setup a consultation to review bloodwork on our son ($100) phone call fee. Patienoy waited by the phone during the 2 hr...

s
sapir suli
trustpilot.com Oct 01, 2025

Seems like a scam

Seems like a scam. They sent me to a closed lab. Canโ€™t reach them on the phone AT...

J
Johnna Headson
trustpilot.com Oct 01, 2025

The test part itself was fine

The test part itself was fine. After that test, I was told I needed another test. Instead of opting for the second test, I opted for the consultation,...

D
Donna Cullen
trustpilot.com Oct 01, 2025

Incontinence underwearโ€ฆ

I purchased the incontinence underwear after reading positive reviews. I wish I had never wasted my money. The fir...

T
Tracy Morgan
trustpilot.com Oct 01, 2025

Today is Dec 11,2024 I had a U

Today is Dec 11,2024 I had a U. A drug test on Dec 04/2024 still the results are not...

C
Consumer
trustpilot.com Oct 01, 2025

Absolutely unacceptable how I paid 80$โ€ฆ

Absolutely unacceptable how I paid 80$ for a 12 panel drug screen and the lab messed up my specimen and only tested for 5. Purchased due to dishonesty...

i
innominate
trustpilot.com Oct 01, 2025

Data breach and creepy dysfunctional company that costs more than competitors

What an awful company! Its parent company, Analyte Health, just advised it had a data breach. Maybe that's why if you have a question or change, you c...

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Conclusion

Reviews of HealthLabs show a mix of convenience-related positives and frequent operational problems. Several customers praised easy online ordering, low test prices and fast results for some orders. However, a larger number described booking failures, lab-location mismatches, delayed or incomplete testing, text-only customer support and disputed refunds or fees. If you consider HealthLabs, check appointment and refund policies, confirm the testing location in advance, and consider contacting your healthcare provider for critical or licensureโ€‘sensitive testing.