Reviews sampled for Orig3n consistently describe long processing delays and difficulty obtaining results. Several reviewers report attempts to contact support and unresolved refund requests, leading to strong dissatisfaction. There is no mention in these reviews about test accuracy or the scientific quality of reports. If you are considering Orig3n, check current processing times, refund and sample-handling policies, and look for recent user reports before purchasing. Consider comparing alternatives with documented turnaround times and clearer customer support records.
Examples from available reviews (Nov 2021 – Feb 2026).
They mailed kits and waited a year without receiving results or help.
“ZERO help.”
They mailed the kit in Feb 2020 but experienced delays and no refund.
“I STILL want a refund.”
Test samples submitted seven months ago still haven't yielded results.
“7 months after submitting my test samples with no results still.”
Reviewers report extended processing delays and undelivered results, often months after submitting swabs, with no final report provided.
Multiple reviews describe the purchase as poor value: paid tests with no results and unresolved requests for refunds.
Users say kit registration and swabbing were straightforward but describe frustration from long waits and incomplete or delayed reports.
None of the reviews comment on test accuracy or biological quality; there is no clear information about product reliability.
Customers report little or unsatisfactory support: messages unanswered or responses that do not resolve delays or refund requests.
Overall impressions are negative: long unresolved orders, poor support interactions, and customers abandoning the service.
For each review, the core experience based on original source reviews.
Sources: bbb.org (5) · Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Summary of underlying review
They mailed kits and waited a year without receiving results or help.
“ZERO help.”
Summary of underlying review
They mailed the kit in Feb 2020 but experienced delays and no refund.
“I STILL want a refund.”
Summary of underlying review
Received partial DNA results with three tests still pending after four years.
“3 results still pending aver four years later.”
Summary of underlying review
They mailed back the kit but never received results or refund.
“I never heard from them again.”
Summary of underlying review
They sent a nutrition DNA test in June 2020 and never received results.
“three years later I am still waiting for my results.”
Summary of underlying review
Their NOOM DNA test remained incomplete and support did not provide a refund.
“results for your NOOM DNA test are still below 80%.”
Summary of underlying review
They mailed a sample in October 2021 and received no results or refund.
“I have still not received my results or a refund.”
I have done a bunch of DNA tests successfully, but not this time…. 7 months after submitting my test samples with no results still. Even though I followed all the instructions to the tee, now I have been chasing the company for seven months and they still claim that they are working on it. Sometimes the version changes to “it’s almost ready”. So far, I have given up and decided to use a different more reputable company to get results... disappointing. Don't buy this test. Total waste of time and money. I wish I had checked out the legitimacy of this company and reviews before purchasing. Rip off!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Orig3n is a biotechnology company that offers direct-to-consumer genetic testing using at-home cheek swab kits and an online portal. The company markets tests and reports intended for consumers interested in genetic information related to wellness and traits. Orders typically involve registering kits via an app or website and mailing samples to a processing laboratory for analysis.