Reviews Analyzed
3
We Collect & Analyze Reviews
Orig3n
Experiences & Reviews
Orig3n is a biotechnology company that offers direct-to-consumer genetic testing using at-home cheek swab kits and an online portal. The company markets tests and reports intended for consumers interested in genetic information related to wellness and traits. Orders typically involve registering kits via an app or website and mailing samples to a processing laboratory for analysis.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
29d
Overall Rating
1.9
Our Analysis
🎯
Service quality
Reviewers report extended processing delays and undelivered results, often months after submitting swabs, with no final report provided.
Share of mentions
Weak
22%
💰
Value for money
Multiple reviews describe the purchase as poor value: paid tests with no results and unresolved requests for refunds.
Share of mentions
Weak
21%
⚡
User experience
Users say kit registration and swabbing were straightforward but describe frustration from long waits and incomplete or delayed reports.
Share of mentions
Mixed
14%
🔧
Product quality
None of the reviews comment on test accuracy or biological quality; there is no clear information about product reliability.
Share of mentions
Mixed
0%
📞
Communication
Customers report little or unsatisfactory support: messages unanswered or responses that do not resolve delays or refund requests.
Share of mentions
Weak
21%
⭐
Overall experience
Overall impressions are negative: long unresolved orders, poor support interactions, and customers abandoning the service.
Share of mentions
Weak
21%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 3 verified reviews (November 2021 – October 2025).
****DO NOT WASTE YOUR MONEY****
"****DO NOT WASTE YOUR MONEY**** At the beginning of Covid, my family and I took a couple tests each. Seemed easy enough. Loaded up the app, swabbed ch..."
marc Tallie
Trustpilot
Oct 01, 2025
Featured for: Year-long delay; zero customer support
Sent my DNA kit in in Feb 2020
"Sent my DNA kit in in Feb 2020. In early March they confirmed they had it and it would be ready in 4-6 wks. Well the date passed and I e-mailed them a..."
Lin.
Trustpilot
Oct 01, 2025
Featured for: Customer success reply but no resolution
DNA Test
"I have done a bunch of DNA tests successfully, but not this time…. 7 months after submitting my test samples with no results still. Even though I followed all the instructions to the tee, now I have been chasing the company for seven months and they still claim that they are working on it. Sometimes the version changes to “it’s almost ready”. So far, I have given up and decided to use a different more reputable company to get results... disappointing. Don't buy this test. Total waste of time and money. I wish I had checked out the legitimacy of this company and reviews before purchasing. Rip off!!"
Lisa Popa
Collected.reviews
Nov 10, 2021
Featured for: Seven-month delay; called it ripoff
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 3 reviews
All Customer Reviews
Sources: Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: October 2025
m
marc Tallie
trustpilot.com
Oct 01, 2025
****DO NOT WASTE YOUR MONEY****
****DO NOT WASTE YOUR MONEY**** At the beginning of Covid, my family and I took a couple tests each. Seemed easy enough. Loaded up the app, swabbed ch...
L
Lin.
trustpilot.com
Oct 01, 2025
Sent my DNA kit in in Feb 2020
Sent my DNA kit in in Feb 2020. In early March they confirmed they had it and it would be ready in 4-6 wks. Well the date passed and I e-mailed them a...
L
Lisa Popa
Collected.reviews
Nov 10, 2021
DNA Test
I have done a bunch of DNA tests successfully, but not this time…. 7 months after submitting my test samples with no results still. Even though I followed all the instructions to the tee, now I have been chasing the company for seven months and they still claim that they are working on it. Sometimes the version changes to “it’s almost ready”. So far, I have given up and decided to use a different more reputable company to get results... disappointing. Don't buy this test. Total waste of time and money. I wish I had checked out the legitimacy of this company and reviews before purchasing. Rip off!!
Conclusion
Reviews sampled for Orig3n consistently describe long processing delays and difficulty obtaining results. Several reviewers report attempts to contact support and unresolved refund requests, leading to strong dissatisfaction. There is no mention in these reviews about test accuracy or the scientific quality of reports. If you are considering Orig3n, check current processing times, refund and sample-handling policies, and look for recent user reports before purchasing. Consider comparing alternatives with documented turnaround times and clearer customer support records.