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We Collect & Analyze Reviews

Personalabs
Experiences & Reviews

Personalabs is an online direct-to-consumer lab testing provider that lets consumers purchase clinical lab test orders through its website and complete sample collection at third-party draw sites or via at-home collection kits. People researching Personalabs commonly check test availability, sample collection options, pricing, and customer support when comparing providers and reading reviews.

Overview & Key Metrics

Reviews Analyzed 2
Positive Sentiment 50%
Latest Review 26d
Overall Rating
3.0

Our Analysis

🎯

Service quality

Mixed reports: one reviewer praises friendly, helpful staff and reliable, convenient service; another reports no customer service available when needed.

Share of mentions
29%
Mixed
💰

Value for money

Limited mentions suggest perceived affordability—one reviewer explicitly calls the services affordable—but the sample size is small and evidence is sparse.

Share of mentions
14%
Mixed
⚡

User experience

One detailed account describes a straightforward process with flexible scheduling and convenient locations; there are no additional corroborating UX reports.

Share of mentions
14%
Mixed
🔧

Product quality

A single reviewer reports comprehensive lab tests that helped identify a serious health issue; other reviews do not comment on test accuracy or scope.

Share of mentions
14%
Mixed
📞

Communication

One reviewer describes staff as friendly and helpful; there are no further mentions of messaging, response times, or formal support channels.

Share of mentions
14%
Mixed
⭐

Overall experience

Overall impressions are mixed: one user reports a life‑saving, highly positive outcome and convenience; another reports a complete lack of customer service.

Share of mentions
14%
Mixed

View all 2 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 2 reviews

All Customer Reviews

Sources: Trustpilot (2) · Quotes shortened · As of: October 2025

J
Javonna Penn
trustpilot.com Oct 01, 2025

I can't thank Personalabs enough for…

I can't thank Personalabs enough for their incredible service and convenience! As an older person, my health is very important to me, and Personalabs...

M
Maia garas
trustpilot.com Oct 01, 2025

No CUSTOMER SERVICE AT ALL

...

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Conclusion

Personalabs reviews here show a mixed picture: one reviewer reports convenient scheduling, friendly staff, perceived affordability, and tests that helped identify a serious health issue; another reports an absence of customer service. For consumers comparing Personalabs, check available sample collection options and verify local draw sites or at-home kit details before ordering. Because customer service experiences vary in these reviews, confirm support channels (phone, email, or portal) and response expectations ahead of purchase. Always plan to review results with a healthcare professional to interpret findings and next steps.