Reviews Analyzed
21
We Collect & Analyze Reviews
PetAssure
Experiences & Reviews
PetAssure operates a membership-based veterinary discount program that provides reduced fees at participating veterinary practices. Memberships are commonly offered directly or through employers and discounts are applied at the point of sale rather than functioning as traditional insurance coverage.
Overview & Key Metrics
Positive Sentiment
62%
Latest Review
29d
Overall Rating
3.4
Our Analysis
🎯
Service quality
Point-of-sale discounts are applied reliably for many customers, but several reviewers report denied emergency claims, delayed payments, or reimbursement failures.
Share of mentions
Mixed
17%
💰
Value for money
Many reviewers say the fixed-fee discount model saved money compared with insurance; others report limited clinic availability or pricing practices that reduce perceived savings.
Share of mentions
Mixed
20%
⚡
User experience
Signing up and using the plan is often quick and straightforward, yet some users report app/account issues, card-presentation requirements, or verification problems at checkout.
Share of mentions
Mixed
14%
🔧
Product quality
Reviewers flagged content and coverage limits: criticisms of site articles and recurring notes that out-of-clinic labs, medications, and many specialists are not discounted.
Share of mentions
Weak
8%
📞
Communication
Customer-service experiences are mixed: a few reviewers describe fast, helpful reps who resolved issues, while more reviewers report unhelpful staff, poor explanations, and inconsistent policies.
Share of mentions
Weak
11%
⭐
Overall experience
Overall impressions are split: many users report tangible savings and ease of use, while many others report denied claims, misleading expectations, or limited practical benefits.
Share of mentions
Mixed
31%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Pet Assure has saved me a small fortune...
"...as my rescued pet had a lot of medical conditions. Pet Insurance wasn't even an option for her, as she was already an adult when I got her, so I wa..."
penny g
Trustpilot
Oct 01, 2025
Featured for: Multiple successful discounts, effortless process
PetAssure misinformation
"I have Pet Assure through my employer When I signed up it indicated that the plan covers 25% of service in network. My dog had a Sunday emergency and..."
Cathy Ingram
Trustpilot
Oct 01, 2025
Featured for: Emergency claim denied, misleading coverage
Great Customer Service!
"I recently needed an echocardiogram on my little Shih Tzu. I specifically chose a vet that participates with Pet Assure. When I checked in I told the..."
Patti Penn Jury
Trustpilot
Oct 01, 2025
Featured for: Customer service resolved missed discount
Incredibly misleading BE AWARE
"When researching pet insurance on Google Pet Assure came up. Their Google my business category says “Pet Insurance”. They are simply a vet discount ou..."
Sean Adams
Trustpilot
Oct 01, 2025
Featured for: Marketed as insurance, actually discount
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
C
Cathy Ingram
trustpilot.com
Oct 01, 2025
PetAssure misinformation
I have Pet Assure through my employer When I signed up it indicated that the plan covers 25% of service in network. My dog had a Sunday emergency and...
D
Devra Castle
trustpilot.com
Oct 01, 2025
Worth it!!
Worth it!! Gives you 25% discount and can have up to 4 pets on basic plan. Can swap out pets right away if you are on your way to the vets...
p
penny g
trustpilot.com
Oct 01, 2025
Pet Assure has saved me a small fortune...
...as my rescued pet had a lot of medical conditions. Pet Insurance wasn't even an option for her, as she was already an adult when I got her, so I wa...
W
Wilder Nagel
trustpilot.com
Oct 01, 2025
it was good logic
it was very goo...
V
Valued Customer
trustpilot.com
Oct 01, 2025
Worth Every Penny!!
I have 6 pets, and one pet needs frequent veterinarian visits. I’m not sure I could afford all the visits without Pet Assure. Discounts are only given...
M
Mark Ronerts
trustpilot.com
Oct 01, 2025
I manage a small animal hospital and...
I am a senior staff member of a small animal practice. We have a good number of clients who use PetAssure and they are reasonably happy, especially th...
R
Rocky
trustpilot.com
Oct 01, 2025
Fast, Efficient, and Kind
I usually call PetAssure for my payments. It is always an average experience but today, my call with Melissa N. was amazing. She...
A
Albana Gergi
trustpilot.com
Oct 01, 2025
The best Pet insurance
The best Pet insurance , i am...
D
Demimonde Mesila Thraam
trustpilot.com
Oct 01, 2025
Scottish Fold and Teacup Cats articles.
This company has articles on its site ("Max's Corner") that discuss Scottish Fold and Teacup Persian cats in a positive way. I feel that it's extremel...
P
Priscilla Chavez
trustpilot.com
Oct 01, 2025
Not worth it
Not worth it. I signed up for it and went to the vet cli ics on their app but feels like the...
S
Sean Adams
trustpilot.com
Oct 01, 2025
Incredibly misleading BE AWARE
When researching pet insurance on Google Pet Assure came up. Their Google my business category says “Pet Insurance”. They are simply a vet discount ou...
P
Patti Penn Jury
trustpilot.com
Oct 01, 2025
Great Customer Service!
I recently needed an echocardiogram on my little Shih Tzu. I specifically chose a vet that participates with Pet Assure. When I checked in I told the...
A
AT
trustpilot.com
Oct 01, 2025
Excellent option if dog has pre-existing conditions!
I'm so happy I found Pet Assure! I tell everyone I know with pets about this plan. I wish more people would spread the word, since it might increase t...
s
sylvia smith
trustpilot.com
Oct 01, 2025
The price is good but the it does not…
The price is good but the it does not work for all animal clinics there is only one in stockton and they have online coupons that give you a better di...
R
Richard B
trustpilot.com
Oct 01, 2025
Great experience
Great experience. Literally found a vet that took Pet Assure, signed up in the parking lot and sa...
K
Khang K Luu
trustpilot.com
Oct 01, 2025
Worth every cent and dollar...saved me a…
Worth every cent and dollar...saved me a lot of money. Bottom line is that it works and you’re not just wasting your money with these greedy insurance...
S
Susanna Wauneka
trustpilot.com
Oct 01, 2025
My Red heeler(Missy) had surgery on…
My Red heeler(Missy) had surgery on 3/9/21at Scott Animal Hospital in Winslow, AZ for tumor removal and we showed the vet tech the Pet Assure papers....
E
Emily Creed
trustpilot.com
Oct 01, 2025
Horrible info
I looked at their website and they are just as bad as big pet stores. They were talking about housing two or more geckos together. Anyone who has done...
S
SW
trustpilot.com
Oct 01, 2025
Not worth it
I decided to get my dog insurance last year through Pet Assure. After trying to use the discount at a participating practice I was told to pay in full...
R
Ross A
trustpilot.com
Oct 01, 2025
Avoid this company at all costs
Do yourself a favor and avoid this company. I have paid into this waste of money for years. I finally took my cat to the vet and ended up with 800.+ i...
Conclusion
Reviews show a clear split in customer experience. Several reviewers describe consistent 25% point-of-sale discounts, automatic deductions, and effortless use at participating clinics. At the same time, multiple reviews report denied emergency claims, reimbursement failures, or problems when clinics won’t apply discounts. Customer service sometimes resolves missed discounts, but other reviewers describe unfriendly staff and unclear card or verification policies. Prospective members should verify local participating clinics, confirm point-of-sale procedures, and weigh a discount plan’s limits against traditional insurance for their pet’s needs.