PetAssure Reviews

Insurance Cover

They have exciting plans but delays in payments when your pet is injured or sick. I enrolled on their website, got a notification of successful enrollment, and after seven days, I had received my membership card. I started making premiums as I was confident that if Tommy needed veterinary services, he was covered. A few months later, Tommy’s leg got injured after a table fell on him. I contacted Pet Assure customer care and informed them about Tommy's condition. He needed an emergency operation to have the leg fixed. I filled the forms, and I was sure they would cater for their treatment. Unfortunately, they had not. I had to foot the bill or have Tommy remain in the hospital for more days. Five days later, they had not paid, I had no option but to pay for Tommy to go home. It's now two weeks and I am yet to get a satisfying explanation of what happened.