PetAssure
Experiences & Reviews
PetAssure operates a membership-based veterinary discount program that provides reduced fees at participating veterinary practices. Memberships are commonly offered directly or through employers and discounts are applied at the point of sale rather than functioning as traditional insurance coverage.
Overview & Key Metrics
Our Analysis
Service quality
Point-of-sale discounts are applied reliably for many customers, but several reviewers report denied emergency claims, delayed payments, or reimbursement failures.
Value for money
Many reviewers say the fixed-fee discount model saved money compared with insurance; others report limited clinic availability or pricing practices that reduce perceived savings.
User experience
Signing up and using the plan is often quick and straightforward, yet some users report app/account issues, card-presentation requirements, or verification problems at checkout.
Product quality
Reviewers flagged content and coverage limits: criticisms of site articles and recurring notes that out-of-clinic labs, medications, and many specialists are not discounted.
Communication
Customer-service experiences are mixed: a few reviewers describe fast, helpful reps who resolved issues, while more reviewers report unhelpful staff, poor explanations, and inconsistent policies.
Overall experience
Overall impressions are split: many users report tangible savings and ease of use, while many others report denied claims, misleading expectations, or limited practical benefits.
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AI Analysis
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Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Pet Assure has saved me a small fortune...
"...as my rescued pet had a lot of medical conditions. Pet Insurance wasn't even an option for her, as she was already an adult when I got her, so I wa..."
PetAssure misinformation
"I have Pet Assure through my employer When I signed up it indicated that the plan covers 25% of service in network. My dog had a Sunday emergency and..."
Great Customer Service!
"I recently needed an echocardiogram on my little Shih Tzu. I specifically chose a vet that participates with Pet Assure. When I checked in I told the..."
Incredibly misleading BE AWARE
"When researching pet insurance on Google Pet Assure came up. Their Google my business category says “Pet Insurance”. They are simply a vet discount ou..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
PetAssure misinformation
I have Pet Assure through my employer When I signed up it indicated that the plan covers 25% of service in network. My dog had a Sunday emergency and...
Worth it!!
Worth it!! Gives you 25% discount and can have up to 4 pets on basic plan. Can swap out pets right away if you are on your way to the vets...
Pet Assure has saved me a small fortune...
...as my rescued pet had a lot of medical conditions. Pet Insurance wasn't even an option for her, as she was already an adult when I got her, so I wa...
it was good logic
it was very goo...
Worth Every Penny!!
I have 6 pets, and one pet needs frequent veterinarian visits. I’m not sure I could afford all the visits without Pet Assure. Discounts are only given...
I manage a small animal hospital and...
I am a senior staff member of a small animal practice. We have a good number of clients who use PetAssure and they are reasonably happy, especially th...
Fast, Efficient, and Kind
I usually call PetAssure for my payments. It is always an average experience but today, my call with Melissa N. was amazing. She...
The best Pet insurance
The best Pet insurance , i am...
Scottish Fold and Teacup Cats articles.
This company has articles on its site ("Max's Corner") that discuss Scottish Fold and Teacup Persian cats in a positive way. I feel that it's extremel...
Not worth it
Not worth it. I signed up for it and went to the vet cli ics on their app but feels like the...
Incredibly misleading BE AWARE
When researching pet insurance on Google Pet Assure came up. Their Google my business category says “Pet Insurance”. They are simply a vet discount ou...
Great Customer Service!
I recently needed an echocardiogram on my little Shih Tzu. I specifically chose a vet that participates with Pet Assure. When I checked in I told the...
Excellent option if dog has pre-existing conditions!
I'm so happy I found Pet Assure! I tell everyone I know with pets about this plan. I wish more people would spread the word, since it might increase t...
The price is good but the it does not…
The price is good but the it does not work for all animal clinics there is only one in stockton and they have online coupons that give you a better di...
Great experience
Great experience. Literally found a vet that took Pet Assure, signed up in the parking lot and sa...
Worth every cent and dollar...saved me a…
Worth every cent and dollar...saved me a lot of money. Bottom line is that it works and you’re not just wasting your money with these greedy insurance...
My Red heeler(Missy) had surgery on…
My Red heeler(Missy) had surgery on 3/9/21at Scott Animal Hospital in Winslow, AZ for tumor removal and we showed the vet tech the Pet Assure papers....
Horrible info
I looked at their website and they are just as bad as big pet stores. They were talking about housing two or more geckos together. Anyone who has done...
Not worth it
I decided to get my dog insurance last year through Pet Assure. After trying to use the discount at a participating practice I was told to pay in full...
Avoid this company at all costs
Do yourself a favor and avoid this company. I have paid into this waste of money for years. I finally took my cat to the vet and ended up with 800.+ i...
Conclusion
Reviews show a clear split in customer experience. Several reviewers describe consistent 25% point-of-sale discounts, automatic deductions, and effortless use at participating clinics. At the same time, multiple reviews report denied emergency claims, reimbursement failures, or problems when clinics won’t apply discounts. Customer service sometimes resolves missed discounts, but other reviewers describe unfriendly staff and unclear card or verification policies. Prospective members should verify local participating clinics, confirm point-of-sale procedures, and weigh a discount plan’s limits against traditional insurance for their pet’s needs.