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We Collect & Analyze Reviews

Vault Health
Experiences & Reviews

Vault Health is a U.S.-based health services company that offers at-home diagnostic testing, workplace screening, and related clinical services. Typical offerings include mailed test kits, supervised sample collection for COVID-19 testing, and employer-focused screening programs. People researching Vault Health often look for information about kit handling, turnaround times, billing and insurance coverage, and customer support responsiveness.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 38%
Latest Review 17d
Overall Rating
2.6

Our Analysis

🎯

Service quality

Mixed reports: several reviewers praised helpful, professional staff; many others reported billing denials, prior-authorization problems and service failures.

Share of mentions
21%
Mixed
💰

Value for money

Some reviewers called costs affordable, but multiple reports describe lost fees or unpaid claims, expired kits without replacement, and unexpected bills.

Share of mentions
8%
Mixed
⚡

User experience

User experience skews negative: frequent complaints about long waits, delayed or missing results, portal or shipping problems, and testing process errors.

Share of mentions
22%
Weak
🔧

Product quality

Product comments focus on test kits and labs: a few users reported trusted kits and patient proctors, while others reported expired reagents or disputed processing.

Share of mentions
5%
Mixed
📞

Communication

Communication is inconsistent: many reviewers praise individual representatives by name, but numerous reports mention slow responses, missing shipping info, and unclear billing follow-up.

Share of mentions
22%
Weak
⭐

Overall experience

Overall impressions are polarized: several short positive notes about helpful staff contrast with many detailed complaints about billing, coverage, and operational failures.

Share of mentions
22%
Weak

View all 21 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

F
Fiana Hei
trustpilot.com Oct 01, 2025

Worst experience I’ve had with the…

Worst experience I’ve had with a hiring staff. They just waste your...

G
Gina Brown
trustpilot.com Oct 01, 2025

This insurance company is the absolute…

This insurance company is the absolute worst! I pay for the high-end plan, $42 dollars out of my check every single week and they will not pay my bill...

C
Cameron
trustpilot.com Oct 01, 2025

Horrible Services

I had a very frustrating experience with this Vault health insurance. They are not on top of their services, and are horrible communicators. Despite c...

F
Farrah Stohner
trustpilot.com Oct 01, 2025

They are horrible!!

They are horrible!!! They keep denying my prior authorization for my medication that I have been on for 1...

J
Jesus Saves
trustpilot.com Oct 01, 2025

Vault is horrible

Vault is horrible. Sure, they will take your money but good luck getting help with doctors or prescriptions. Now you can drive 5 hrs to see a speciali...

E
Ellton Jenkins
trustpilot.com Oct 01, 2025

I do not want to give them any stars I…

I do not want to give them any stars I went for a prescreening drug test prior to me taking the test my doctors had just added in taking away some med...

D
Donna Rogers
trustpilot.com Oct 01, 2025

I’m trying to take a drug test for my…

I’m trying to take a drug test for my new employer. For some strange reason, it keeps telling t...

t
tony wilson
trustpilot.com Oct 01, 2025

I understand when I make a mistake on…

I understand when I make a mistake on something but when you lie twice saying you have done something then when I go behind them and call they so call...

G
Gerald Lane, DC MA MPH CME
trustpilot.com Oct 01, 2025

Don't Work for Vault Workplace Screening - they don't pay you!

Vault Workplace Screening - an awful company! Vault HQ or is their name Vault Workplace Screening? It could be any of the previous 3 names they have i...

N
Ned Frederick
trustpilot.com Oct 01, 2025

Not much help from VaultHealth

Mixed reviews from us. The bad news is that when your $90 test kit expires before you use it, they will not send you a new collection vial or an updat...

R
Robert Chua
trustpilot.com Oct 01, 2025

no shipping info, no response, 30+ minutes to answer phone

ordered 20 antigen test oct 28. no shipping info emailed. emailed customer service 3 times and called one...

S
Susana
trustpilot.com Oct 01, 2025

Last year I got the kit for the test…

Last year I got the kit for the test and I got an appointment online, I was connected before the time of the appointment, it said I have 15 minutes wa...

J
Jeffrey Spaccavento
trustpilot.com Oct 01, 2025

Amy was very helpful!!

...

S
Santino Lauricella
trustpilot.com Oct 01, 2025

Had a great conversation

Had a great conversation. The asso...

B
Beebster
trustpilot.com Oct 01, 2025

Thank you for great experience with…

Thank you for great...

M
Mary S.
trustpilot.com Oct 01, 2025

Vault Health Covid Test Kits & Customer Service

I trusted the Vault Health At-Home Covid test kits at some pretty stressful times during the pandemic. The proctors were patient in explain...

C
Craig Rix
trustpilot.com Oct 01, 2025

Today I called Vault health looking for…

Today I called Vault health looking for information in regards to testing as a result of it needed Covid test for travel. Cathy hel...

C
Charlotte
trustpilot.com Oct 01, 2025

Won’t get your result for at least 5 days

My only positive thing to say is that customer service replied somewhat quickly and that the woman who helped me take my PCR test over zoom was lovely...

S
Shawna Floyd
trustpilot.com Oct 01, 2025

Kathy was very helpful

Kathy was very helpful. She was kind, lis...

J
Jennifer
trustpilot.com Oct 01, 2025

Awesome Customer Service

I was in a waiting room to take a rapid test and the host disconnected us. I called and Cathy So...

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Conclusion

The reviews show a split experience with Vault Health: multiple customers named helpful representatives (for example, Kathy, Cathy, Amy) and positive supervised test interactions, while many others reported operational problems. Common negative themes include billing disputes or denied coverage, expired kits without replacement, long waits or missing shipping information, and delayed or disputed results. Several reviewers described serious downstream impacts (lost work or unpaid provider invoices). If you consider Vault Health, verify kit expiration policies, confirm billing or insurance coverage in advance, and keep clear records of communications and receipts.