Vault Health
Experiences & Reviews
Vault Health is a U.S.-based health services company that offers at-home diagnostic testing, workplace screening, and related clinical services. Typical offerings include mailed test kits, supervised sample collection for COVID-19 testing, and employer-focused screening programs. People researching Vault Health often look for information about kit handling, turnaround times, billing and insurance coverage, and customer support responsiveness.
Overview & Key Metrics
Our Analysis
Service quality
Mixed reports: several reviewers praised helpful, professional staff; many others reported billing denials, prior-authorization problems and service failures.
Value for money
Some reviewers called costs affordable, but multiple reports describe lost fees or unpaid claims, expired kits without replacement, and unexpected bills.
User experience
User experience skews negative: frequent complaints about long waits, delayed or missing results, portal or shipping problems, and testing process errors.
Product quality
Product comments focus on test kits and labs: a few users reported trusted kits and patient proctors, while others reported expired reagents or disputed processing.
Communication
Communication is inconsistent: many reviewers praise individual representatives by name, but numerous reports mention slow responses, missing shipping info, and unclear billing follow-up.
Overall experience
Overall impressions are polarized: several short positive notes about helpful staff contrast with many detailed complaints about billing, coverage, and operational failures.
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Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 โ October 2025).
I do not want to give them any stars Iโฆ
"I do not want to give them any stars I went for a prescreening drug test prior to me taking the test my doctors had just added in taking away some med..."
Not much help from VaultHealth
"Mixed reviews from us. The bad news is that when your $90 test kit expires before you use it, they will not send you a new collection vial or an updat..."
Horrible Services
"I had a very frustrating experience with this Vault health insurance. They are not on top of their services, and are horrible communicators. Despite c..."
Vault Health Covid Test Kits & Customer Service
"I trusted the Vault Health At-Home Covid test kits at some pretty stressful times during the pandemic. The proctors were patient in explain..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Worst experience Iโve had with theโฆ
Worst experience Iโve had with a hiring staff. They just waste your...
This insurance company is the absoluteโฆ
This insurance company is the absolute worst! I pay for the high-end plan, $42 dollars out of my check every single week and they will not pay my bill...
Horrible Services
I had a very frustrating experience with this Vault health insurance. They are not on top of their services, and are horrible communicators. Despite c...
They are horrible!!
They are horrible!!! They keep denying my prior authorization for my medication that I have been on for 1...
Vault is horrible
Vault is horrible. Sure, they will take your money but good luck getting help with doctors or prescriptions. Now you can drive 5 hrs to see a speciali...
I do not want to give them any stars Iโฆ
I do not want to give them any stars I went for a prescreening drug test prior to me taking the test my doctors had just added in taking away some med...
Iโm trying to take a drug test for myโฆ
Iโm trying to take a drug test for my new employer. For some strange reason, it keeps telling t...
I understand when I make a mistake onโฆ
I understand when I make a mistake on something but when you lie twice saying you have done something then when I go behind them and call they so call...
Don't Work for Vault Workplace Screening - they don't pay you!
Vault Workplace Screening - an awful company! Vault HQ or is their name Vault Workplace Screening? It could be any of the previous 3 names they have i...
Not much help from VaultHealth
Mixed reviews from us. The bad news is that when your $90 test kit expires before you use it, they will not send you a new collection vial or an updat...
no shipping info, no response, 30+ minutes to answer phone
ordered 20 antigen test oct 28. no shipping info emailed. emailed customer service 3 times and called one...
Last year I got the kit for the testโฆ
Last year I got the kit for the test and I got an appointment online, I was connected before the time of the appointment, it said I have 15 minutes wa...
Amy was very helpful!!
...
Had a great conversation
Had a great conversation. The asso...
Thank you for great experience withโฆ
Thank you for great...
Vault Health Covid Test Kits & Customer Service
I trusted the Vault Health At-Home Covid test kits at some pretty stressful times during the pandemic. The proctors were patient in explain...
Today I called Vault health looking forโฆ
Today I called Vault health looking for information in regards to testing as a result of it needed Covid test for travel. Cathy hel...
Wonโt get your result for at least 5 days
My only positive thing to say is that customer service replied somewhat quickly and that the woman who helped me take my PCR test over zoom was lovely...
Kathy was very helpful
Kathy was very helpful. She was kind, lis...
Awesome Customer Service
I was in a waiting room to take a rapid test and the host disconnected us. I called and Cathy So...
Conclusion
The reviews show a split experience with Vault Health: multiple customers named helpful representatives (for example, Kathy, Cathy, Amy) and positive supervised test interactions, while many others reported operational problems. Common negative themes include billing disputes or denied coverage, expired kits without replacement, long waits or missing shipping information, and delayed or disputed results. Several reviewers described serious downstream impacts (lost work or unpaid provider invoices). If you consider Vault Health, verify kit expiration policies, confirm billing or insurance coverage in advance, and keep clear records of communications and receipts.