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We Collect & Analyze Reviews

AlignerCo
Experiences & Reviews

AlignerCo is a provider of clear-aligner teeth-straightening products and remote patient support. The company sells aligner treatment plans that typically involve at-home impression or video-assisted fitting workflows, retainers, and customer-service touchpoints. People searching reviews often look for information on treatment outcomes, refund policies, in-person versus remote care, and staff support. This summary consolidates user feedback to help consumers evaluate service, communication, product results, and value before contacting AlignerCo or starting treatment.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 95%
Latest Review 14d
Overall Rating
4.7

Our Analysis

๐ŸŽฏ

Service quality

Reviewers commonly describe responsive, patient staff and efficient fittings or appointments; one review reports unmet expectations and a dispute.

Share of mentions
26%
Strong
๐Ÿ’ฐ

Value for money

Several customers mention affordable pricing, discounts or bulk retainer options; one review raises a refund and charge dispute.

Share of mentions
6%
Strong
โšก

User experience

Many users praise guided video calls, step-by-step help with impressions and in-office fittings that simplified the treatment process.

Share of mentions
12%
Strong
๐Ÿ”ง

Product quality

Multiple reviews report good final results and useful retainer information; a single detailed complaint says treatment scope was limited.

Share of mentions
8%
Strong
๐Ÿ“ž

Communication

Named staff (e.g., Stacy, Jennifer, Kevin) are frequently praised for patience and clear explanations; one reviewer reports poor follow-up.

Share of mentions
25%
Strong
โญ

Overall experience

Most reviewers describe positive outcomes and satisfaction with results and support; one detailed review disputes refunds and treatment handling.

Share of mentions
23%
Strong

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

L
Lauren
trustpilot.com Oct 01, 2025

Great call experience with Stacy

Great call experience with Stacy! She made it easy to do my impressions over video...

J
Jon Wye
trustpilot.com Oct 01, 2025

Great first impression using Alignerco

Great first impression using Alignerco. I connected with Stacey who helped me with the impressions. I probably could...

d
dd
trustpilot.com Oct 01, 2025

Had a great experiencing with theโ€ฆ

Had a great experiencing with the aligner fitting with...

G
Gary Le
trustpilot.com Oct 01, 2025

Great Experience!

...

C
Colton
trustpilot.com Oct 01, 2025

Very patient and professional

Stacy J was very professional and patient with me while I created my impressions for my aligners. She also let me know about how long the future...

J
Jorge
trustpilot.com Oct 01, 2025

Ele had the answer to my questionsโ€ฆ

Ele had the answer to my questions rig...

B
Bree
trustpilot.com Oct 01, 2025

Great service and amazing results

Great service and amazing results. Iโ€™m...

K
Karin
trustpilot.com Oct 01, 2025

This company is a scam

This company is a scam. The only reason why they get a few good reviews is that they push people to give reviews very early in the process. I refused...

J
J. Coles
trustpilot.com Oct 01, 2025

Jennifer Walker was very helpful andโ€ฆ

Jennifer Walker was very...

A
Alicia Marlin
trustpilot.com Oct 01, 2025

Kevin was amazing explain everythingโ€ฆ

Kevin was amazing explai...

C
Candice
trustpilot.com Oct 01, 2025

Jennifer Walker is the best patient andโ€ฆ

Jennifer Walker is the best patient and knowled...

S
Simran Hoque
trustpilot.com Oct 01, 2025

Great at helping me figure out how toโ€ฆ

Great at helping me figure out how to make the teeth imp...

J
Julie Macmann
trustpilot.com Oct 01, 2025

Stacy was very helpful!

...

S
Sheena Gurwell
trustpilot.com Oct 01, 2025

Video call with Stacy was helpfulโ€ฆ

My video call with Stacy was helpf...

F
Florin Hut
trustpilot.com Oct 01, 2025

Great customer service snd greatโ€ฆ

Great customer service snd great results for...

J
Jacques Therlonge
trustpilot.com Oct 01, 2025

Jennifer was helpful and patient

Jennifer was helpful and patient. Ne...

C
Carrie Shannon-Brown
trustpilot.com Oct 01, 2025

I made a purchase 2 years ago andโ€ฆ

I made a purchase 2 years ago and hadnโ€™t redeemed the product so I was worried that it would have expired. I signed into the chat and...

D
Daverro
trustpilot.com Oct 01, 2025

Jennifer was very patient andโ€ฆ

Jennifer was very patient and profess...

J
Jairo Guillermo
trustpilot.com Oct 01, 2025

Kevin was very helpful.

...

A
Amelia
trustpilot.com Oct 01, 2025

Kevin was nice and explained thingsโ€ฆ

Kevin was nice and e...

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Conclusion

Reviews show a consistent pattern of positive, staff-led experiences: many customers praise video-assisted impressions, patient staff, and satisfactory final results. Multiple reviewers name specific employees (Stacy, Jennifer, Kevin) and describe helpful, stepwise support during fittings or impression submission. Price and value are mentioned positively in several reviews, including discounts or bulk retainer options, although one detailed complaint raises issues about refunds, treatment scope, and communication with finance. If you consider AlignerCo, review the companyโ€™s refund and treatment-scope policies before purchase and document communications; ask about how upper and lower-arch treatment is handled and confirm any fees for impression kits or cancellations.