Reviews Analyzed
21
We Collect & Analyze Reviews
AlignerCo
Experiences & Reviews
AlignerCo is a provider of clear-aligner teeth-straightening products and remote patient support. The company sells aligner treatment plans that typically involve at-home impression or video-assisted fitting workflows, retainers, and customer-service touchpoints. People searching reviews often look for information on treatment outcomes, refund policies, in-person versus remote care, and staff support. This summary consolidates user feedback to help consumers evaluate service, communication, product results, and value before contacting AlignerCo or starting treatment.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
14d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Reviewers commonly describe responsive, patient staff and efficient fittings or appointments; one review reports unmet expectations and a dispute.
Share of mentions
Strong
26%
💰
Value for money
Several customers mention affordable pricing, discounts or bulk retainer options; one review raises a refund and charge dispute.
Share of mentions
Strong
6%
⚡
User experience
Many users praise guided video calls, step-by-step help with impressions and in-office fittings that simplified the treatment process.
Share of mentions
Strong
12%
🔧
Product quality
Multiple reviews report good final results and useful retainer information; a single detailed complaint says treatment scope was limited.
Share of mentions
Strong
8%
📞
Communication
Named staff (e.g., Stacy, Jennifer, Kevin) are frequently praised for patience and clear explanations; one reviewer reports poor follow-up.
Share of mentions
Strong
25%
⭐
Overall experience
Most reviewers describe positive outcomes and satisfaction with results and support; one detailed review disputes refunds and treatment handling.
Share of mentions
Strong
23%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Teeth alignement
".As I grew up, my teeth had problems and I suffered a lot from low self-esteem especially during my childhood days. This triggered me when I became of age and could read online. On this particular day, I came across Aligners.Co. I went through their articles and for sure I found a solution. I contacted them, made arrangements, and my smile was restored. Their services are affordable and professionally offered. They have highly experienced personnel who are ready to answer all your queries on dental hygiene. In addition, they are very efficient, once you book an appointment or order a product from them, it is delivered on time."
Joseph Smith
Collected.reviews
Nov 08, 2021
Featured for: detailed service delivery and cost
Great call experience with Stacy
"Great call experience with Stacy! She made it easy to do my impressions over video..."
Lauren
Trustpilot
Oct 01, 2025
Featured for: video-call impression assistance praised
Great customer service snd great…
"Great customer service snd great results for..."
Florin Hut
Trustpilot
Oct 01, 2025
Featured for: mentions affordability and good results
This company is a scam
"This company is a scam. The only reason why they get a few good reviews is that they push people to give reviews very early in the process. I refused..."
Karin
Trustpilot
Oct 01, 2025
Featured for: refund and treatment complaint
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
L
Lauren
trustpilot.com
Oct 01, 2025
Great call experience with Stacy
Great call experience with Stacy! She made it easy to do my impressions over video...
J
Jon Wye
trustpilot.com
Oct 01, 2025
Great first impression using Alignerco
Great first impression using Alignerco. I connected with Stacey who helped me with the impressions. I probably could...
d
dd
trustpilot.com
Oct 01, 2025
Had a great experiencing with the…
Had a great experiencing with the aligner fitting with...
G
Gary Le
trustpilot.com
Oct 01, 2025
Great Experience!
...
C
Colton
trustpilot.com
Oct 01, 2025
Very patient and professional
Stacy J was very professional and patient with me while I created my impressions for my aligners. She also let me know about how long the future...
J
Jorge
trustpilot.com
Oct 01, 2025
Ele had the answer to my questions…
Ele had the answer to my questions rig...
B
Bree
trustpilot.com
Oct 01, 2025
Great service and amazing results
Great service and amazing results. I’m...
K
Karin
trustpilot.com
Oct 01, 2025
This company is a scam
This company is a scam. The only reason why they get a few good reviews is that they push people to give reviews very early in the process. I refused...
J
J. Coles
trustpilot.com
Oct 01, 2025
Jennifer Walker was very helpful and…
Jennifer Walker was very...
A
Alicia Marlin
trustpilot.com
Oct 01, 2025
Kevin was amazing explain everything…
Kevin was amazing explai...
C
Candice
trustpilot.com
Oct 01, 2025
Jennifer Walker is the best patient and…
Jennifer Walker is the best patient and knowled...
S
Simran Hoque
trustpilot.com
Oct 01, 2025
Great at helping me figure out how to…
Great at helping me figure out how to make the teeth imp...
J
Julie Macmann
trustpilot.com
Oct 01, 2025
Stacy was very helpful!
...
S
Sheena Gurwell
trustpilot.com
Oct 01, 2025
Video call with Stacy was helpful…
My video call with Stacy was helpf...
F
Florin Hut
trustpilot.com
Oct 01, 2025
Great customer service snd great…
Great customer service snd great results for...
J
Jacques Therlonge
trustpilot.com
Oct 01, 2025
Jennifer was helpful and patient
Jennifer was helpful and patient. Ne...
C
Carrie Shannon-Brown
trustpilot.com
Oct 01, 2025
I made a purchase 2 years ago and…
I made a purchase 2 years ago and hadn’t redeemed the product so I was worried that it would have expired. I signed into the chat and...
D
Daverro
trustpilot.com
Oct 01, 2025
Jennifer was very patient and…
Jennifer was very patient and profess...
J
Jairo Guillermo
trustpilot.com
Oct 01, 2025
Kevin was very helpful.
...
A
Amelia
trustpilot.com
Oct 01, 2025
Kevin was nice and explained things…
Kevin was nice and e...
Conclusion
Reviews show a consistent pattern of positive, staff-led experiences: many customers praise video-assisted impressions, patient staff, and satisfactory final results. Multiple reviewers name specific employees (Stacy, Jennifer, Kevin) and describe helpful, stepwise support during fittings or impression submission. Price and value are mentioned positively in several reviews, including discounts or bulk retainer options, although one detailed complaint raises issues about refunds, treatment scope, and communication with finance. If you consider AlignerCo, review the company’s refund and treatment-scope policies before purchase and document communications; ask about how upper and lower-arch treatment is handled and confirm any fees for impression kits or cancellations.