Many customers like AlignerCo for low-cost clear-aligner plans, simple at-home impression kits, and attentive live support. A significant share of reviews describe ongoing service breakdowns, including long shipping delays, missing trays, and refunds being denied. Results vary widely, from quick, lasting improvements to poor fit and, in a few cases, dental complications. Live chat and video calls often get fast responses, though some customers report automated or unhelpful replies.
Examples from available reviews (Nov 2021 – Feb 2026).
Completed treatment in under eight months with amazing results and service.
“I was done with my steps in 7-8 months and the results are amazing.”
Affordable alternative delivering promised quality, with supportive customer service.
“One of the standout features of Alignerco is its affordability.”
Repeated service failures, extra charges, and unresolved refund requests over a year.
“I have now formally requested a refund multiple times, and I am yet to receive a resolution.”
Reviewer developed cavities and spacing issues and was denied refit without repayment.
“I ended up with three different cavities due to spacing issues”
Many reviews describe patient, one-on-one help from named agents who walk customers through impressions and sessions. At the same time, a distinct set of reviews details stalled orders, repeated failures, and firm refusals to issue refunds. Overall, service feedback splits between hands-on support and ongoing fulfillment problems.
Many customers call it a budget-friendly alternative to traditional orthodontics and say the results were worth the price. Some reviews mention extra fees for replacements or refinements that raised the total cost. Negative reviews also repeatedly cite refunds being withheld and charges that customers did not expect.
Users often say the at-home steps were straightforward, helped by video sessions and clear, step-by-step instructions that made impressions easier to do correctly. Another group reports tough or painful impression attempts and night-only aligners that did not fit well, pointing to uneven usability. Satisfied customers repeatedly mention live video guidance as a key benefit.
Many reviewers report effective tooth movement, durable retainers, and results that matched the 3D projections. Others describe flimsy trays, poor fit, cracked aligners, or treatment that needed paid rework. A smaller number of reviews allege serious dental problems (cavities, bone loss); these reports appear less often but describe severe impacts.
Positive reviews highlight quick, clear replies, 24/7 chat access, and useful visual treatment projections. Negative reviews describe copy-paste automated messages, long periods without answers, and customers being blamed for delays. When staff engage directly, video and live chat come up repeatedly as the most helpful channels.
A large share of reviews describe an easy, affordable route to straighter teeth, with acceptable results and ongoing retainer use. At the same time, a noticeable group reports never receiving products, getting stuck in long disputes, or calling the company untrustworthy. Reviews show a sharp split between finished success stories and unresolved failure cases.
For each review, the core experience based on original source reviews.
Sources: consumeraffairs.com (200) · Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
A molar crown came off while wearing the aligner and company charged $130.
“one of my molar crowns came off while wearing it.”
Promised partial refund not processed despite supervisor confirmation and delays.
“No refund. No one has contacted me.”
Alan helped with the video session and accommodated rescheduling.
“Alan was very helpful when completing the video session.”
Aaron was patient and made the first aligner experience comfortable.
“he made it easy and made me feel comfortable.”
The reviewer reported great service.
“Great service”
Staff guided the consultation clearly and made the reviewer comfortable.
“They guided me step by step, clearly explaining the process, timeline, and what to expect.”
Staff was patient and accommodating to the reviewer's hearing needs.
“He was patient with me as I am hard of hearing and works well with me.”
Customer support was excellent; Harry guided impressions perfectly.
“Harry guided me through the impression process perfectly.”
Ele recommended products, was patient, and provided amazing customer service.
“Ele was amazing when it came to consulting on what products they recommended and was very patient despite my device having some issues.”
The smile specialist helped the reviewer make correct impressions.
“The smile specialist was helpful and helped me make correct impressions.”
Process was easy, quick, and self-explanatory.
“easy, quick, and self-explanatory!”
Website chat has been very helpful early in the process.
“the website chat service has been very helpful so far.”
Customer service was quick, helpful, and enthusiastic about results.
“Customer service is fantastic.”
Received impression kit and is awaiting aligners, excited for results.
“Now I am Waiting for my aligners.”
Service was very helpful and kind; the experience was comfortable.
“Very helpful and kind.”
Customer service promptly fixed an impression kit problem.
“they fixed the problem right away”
Staff were nice and easy to work with.
“They were really nice and easy to work with.”
Staff were nice, helpful, and responded quickly to solve an issue.
“They were also very quick to get back with me and solve the issue I was having!”
AlignerCo process has been seamless so far; eager to start treatment.
“ALigenrco process has been seamless thus far.”
Video session with Ray produced molds quickly; the process was easy.
“He was friendly and helpful.”
Quick, helpful customer service and excited for results.
“Amazing customer service! Quick and really helpful!”
Helpful, reassuring service with quick communication and responses.
“Quick communication and response to questions I have.”
Luke helped the reviewer complete correct impressions.
“Luke was helpful in getting my impressions done right. Thank you!”
AlignerCo offers low prices and easy process with excellent support.
“AlignerCo not only offers a great price on products, but they've made the process SO easy!!”
Representative was very knowledgeable and patient.
“Very knowledgeable and patient.”
Impression kit was quick and easy with patient guidance.
“My experience with the impression kit was quick and easy”
Helpful guidance produced four useful impressions for aligners.
“I was very happy with the results and have 4 useful impressions”
Helpful, patient assistance made the process nicer.
“REMOVEDwas very helpful and patient!”
Friendly, helpful, patient representative improved the experience.
“She made the experience quite nice.”
Clear directions and great customer service for impressions.
“Great customer service and clear directions on how to complete impressions.”
Helpful, informative support made the process easy to understand.
“Made the process super easy to understand.”
Recommended company offering best value for the results.
“Best value for the results.”
Retainer replacement was fast, affordable, and Aaron provided helpful service.
“It came in fast and was extremely affordable.”
Treatment under a year straightened crowded teeth and improved cleaning.
“Now they are straight and easy to clean.”
Affordable option, communicative support, and adjustment options after dental work.
“They are always very communicative if I fall off treatment too, and offer alteration options after I had dental work.”
Aaron guided impressions during a call and explained next steps clearly.
“he walked me through taking the impressions myself”
Harry was patient, explained everything, and provided a great experience.
“Harry was amazing!”
Aaron's video session was friendly and thorough; materials were easy to use.
“Friendly & thorough video session with Aaron!”
Product and service produced straighter teeth and an improved smile.
“I was able to get my teeth straightened and I now have a better smile.”
Customer service helped find the right aligner and delivered quickly.
“Everything was delivered quickly and efficiently.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
AlignerCo is a tele-orthodontics company that sells clear aligners and custom retainers. It ships at-home impression kits so customers can make dental molds without an office visit. The company provides virtual consultations and live video sessions to help with impressions and to review treatment plans. The service includes digital treatment projections and remote monitoring through the aligner sequence. Customers can order replacement retainers and refinements through AlignerCo’s online platform.