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We Collect & Analyze Reviews

Danbury Mint
Experiences & Reviews

Danbury Mint is a U.S.-based retailer of collectibles, jewelry, coins and licensed memorabilia sold via online and direct-mail channels. The company offers personalized items and catalog- or subscription-style product programs. Consumers searching reviews typically look for information about product craftsmanship, billing/subscription practices, returns and customer service responsiveness.

Overview & Key Metrics

Reviews Analyzed 8
Positive Sentiment 25%
Latest Review 12d
Overall Rating
1.7

Our Analysis

🎯

Service quality

Most reviewers report billing errors, unexpected charges and unhelpful or cancelling customer service interactions; a small number describe attentive order handling.

Share of mentions
19%
Weak
💰

Value for money

Comments on value vary: some items (e.g., reported 9K gold) are described positively while others are called plated or overpriced; few explicit price evaluations.

Share of mentions
6%
Mixed
⚡

User experience

Multiple reviewers describe unexpected recurring charges, unwanted subscription enrollments and difficulty resolving billing issues, contrasting with a few smooth purchase reports.

Share of mentions
19%
Weak
🔧

Product quality

Product reports range from well-made personalized jewelry to items arriving broken; reviewers cite inconsistent quality control and mixed product experiences.

Share of mentions
11%
Mixed
📞

Communication

Many reviewers report poor or nonresponsive communication, unfulfilled return-label promises and dismissive support; one reviewer noted clear step-by-step updates during ordering.

Share of mentions
22%
Weak
⭐

Overall experience

Overall impressions in these reviews lean negative due to recurring billing and service problems, though isolated positive experiences with specific jewelry purchases appear.

Share of mentions
22%
Weak

View all 8 public customer reviews – filtered by relevance →

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 8 reviews

All Customer Reviews

Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: October 2025

K
Kendra Larson
trustpilot.com Oct 01, 2025

Ordered a couple sale coins

Ordered a couple sale coins, they charged the card, life went on for a couple days ...then I got a notification they tried to charge again. Come to fi...

J
Jonathon
trustpilot.com Oct 01, 2025

Buyers beware!

Checked my bank account and saw that they charged my card for $48 and some change for something. I haven't ordered anything from them in a very long t...

K
Kent
trustpilot.com Oct 01, 2025

You Should Avoid

Horrible experience trying to reach this company via the customer service phone number and the email address. After placing an order, my credit card w...

R
Red Andrew
trustpilot.com Oct 01, 2025

Dreadful company

What dreadful quality and disgraceful customer service. Earing fell apart first time worn. There...

J
Janet Crowe
trustpilot.com Oct 01, 2025

Jewellery broken upon receipt

Ordered a set of charm bracelets. Upon opening the package I lifted one bracelet out that was broken, with the pieces scattering all over. Including p...

s
steve browning
trustpilot.com Oct 01, 2025

Avoid this company

Just received the advertised Kennedy half dollar and find out that I will now receive 2 coins a month which I didn’t agree to. They keep your account...

G
Garry Mayes
trustpilot.com Oct 01, 2025

Hit and miss

Hit and miss? The gold is mostly plated but they do sell 9K gold which is good. I've purchased quite a lot inc Italian gold bracelet £199 is 9k. Skull...

M
Maxwell T.
Collected.reviews Nov 16, 2021

Personalized Diamond Pendant

I loved the idea of having my daughter, her name and birthdate within the diamond pendant. So, when I came across a personalized diamond pendant at Danburymint.com, I knew that it was the right place to make a purchase..The purchase was done on-line at and was very easy to do. I felt like I had someone looking out for me because I was made aware of all the steps involved in getting the pendant made. When I received the pendant, it was more than I expected. The design was done exactly how I wanted it to be and the diamond cut is perfect and it sparkles a lot. My little princess wears it every single day. She never takes it off. And that makes me feel really happy because I know she thinks of me whenever she wears it. I am even more glad that I opted for this gift. I am very pleased with the product and would recommend it to others.

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Conclusion

In this review set, experiences with Danbury Mint are mixed but skew toward negative: multiple recent reports describe unexpected charges, alleged automatic subscription enrollments and difficulty reaching or getting help from customer service. At the same time, at least one reviewer praised a personalized diamond pendant for accurate design and good finish (id 595). Several reviewers reported damaged items on arrival and unresolved return-label promises (id tp_6759ac1cfac5a3092e488c30). If you consider buying, carefully review subscription and billing terms, keep order and payment records, and confirm the returns process before completing a purchase.