Reviews Analyzed
21
We Collect & Analyze Reviews
Fun.com
Experiences & Reviews
Fun.com is an online retailer focused on costumes, licensed pop-culture apparel, collectibles (including Funko Pops), toys, and novelty gifts. The site lists themed merchandise for holidays (notably Halloween), movies, TV and gaming franchises, plus apparel and accessories. Shoppers interact via the Fun.com storefront for product selection, checkout, shipping options and customer service; product types and seller policies can vary by category and listing.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
11d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Mixed reports: some customers praise quick, proactive representatives and helpful resolution; others report delayed deliveries and refused refunds.
Share of mentions
Mixed
11%
💰
Value for money
Some reviewers highlight good prices and clearance bargains; others report wasted money when items arrived damaged or sizing made items unusable.
Share of mentions
Mixed
13%
⚡
User experience
Many customers report fast, reliable shipping and repeat purchases, while others cite incorrect sizing, late delivery, and checkout or site confusion.
Share of mentions
Mixed
23%
🔧
Product quality
Numerous reports of items arriving as described or excellent; several complaints specifically about damaged packaging for collectibles and poor costume construction.
Share of mentions
Mixed
21%
📞
Communication
Multiple reviewers describe poor or inconsistent communication and unclear website information; a minority note responsive, helpful staff contacts.
Share of mentions
Weak
8%
⭐
Overall experience
Overall impressions vary: many repeat buyers are satisfied with selection and shipping; negative experiences center on damaged goods and refund difficulties.
Share of mentions
Mixed
23%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Playset
"My Personal experience at Fun.com was not bad and t I had no problem with any of the process. I am happy to say that I had a great experience with them. Ordered a playset for my grandson’s upcoming birthday party but I decided to cancel the order with them (as I thought I would not receive the item in the time frame I needed) but Fun.com contacted me prior to processing my cancelation to let me know my items would ship out the next day if I still wanted them. So I kept the order in place, received tracking info, and received my shipment in 4 days. (Good price and items as described) I really appreciate that (I guess I'm not supposed to name people) in customer service took the time to contact me about my transaction concerns. Thank you again to all of you who went out of the way to ensure my grandson’s gift arrived on time. "
Barbara
Collected.reviews
Nov 10, 2021
Featured for: proactive customer-service and fast delivery
Worst experience ever!
"Worst experience ever! Do NOT buy your Funko Pop here! We bought 10 Funko Pops. 6 of them came with damaged boxes. So we reached out to customer servi..."
Marvin Brandt
Trustpilot
Oct 01, 2025
Featured for: damaged Funko Pops, refund refused
Terrible service. Shipped late. Can’t use
"Terrible service. Paid extra for 3 day shipping, arrived in 7. Completely useless as needed for an event that already passed. Requested ref..."
Daniel Kelly
Trustpilot
Oct 01, 2025
Featured for: paid for express, arrived late
Scammy Company
"Bought a costume for my child and it was too small. I tried to exchange it but they would not do that except for a restocking fee. They would, however..."
Michael Jantz
Trustpilot
Oct 01, 2025
Featured for: exchange issues then refund resolved
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Marijke
trustpilot.com
Oct 01, 2025
Don’t buy your Funko Pops here!
Don’t buy your Funko Pops here! Damaged boxes arrived...
M
Marvin Brandt
trustpilot.com
Oct 01, 2025
Worst experience ever!
Worst experience ever! Do NOT buy your Funko Pop here! We bought 10 Funko Pops. 6 of them came with damaged boxes. So we reached out to customer servi...
M
Maximum Mentoring
trustpilot.com
Oct 01, 2025
Fast delivery but the quality of the…
Fast delivery but the quality of the costume is terrible and the sizing chart is way...
J
Jackie Lee
trustpilot.com
Oct 01, 2025
Stay away from fun.com.au…
First of all the website is fun.com.au which leads me to believe that this is an Australian website/Australian store. However upon ordering and paying...
M
Michael Jantz
trustpilot.com
Oct 01, 2025
Scammy Company
Bought a costume for my child and it was too small. I tried to exchange it but they would not do that except for a restocking fee. They would, however...
C
Carl Stull
trustpilot.com
Oct 01, 2025
Love it 5 stars all the way
...
D
Daniel Kelly
trustpilot.com
Oct 01, 2025
Terrible service. Shipped late. Can’t use
Terrible service. Paid extra for 3 day shipping, arrived in 7. Completely useless as needed for an event that already passed. Requested ref...
F
Farrel Weil
trustpilot.com
Oct 01, 2025
rotten experience with 1st & only order
i have an unbelievably rotten experience using fun.com / halloweencostumes.com. i paid extra for faster shipping, but they still used the cheapest for...
C
CHE Chanakya Akhil Vijay Kuma
trustpilot.com
Oct 01, 2025
Really good service and product…
Really good service a...
K
Kelley
trustpilot.com
Oct 01, 2025
Good experience
Have ordered from them for a while. Recently ordered a Harry Potter beanie...
E
Ernestine proa
trustpilot.com
Oct 01, 2025
Very satisfied customer,they offer…great gifting ideas
Very satisfied customer,they offer great quality of items at affordable prices ,that make it fun for all ages to shop ..such a great variety of diff...
K
KENLY CG
trustpilot.com
Oct 01, 2025
They really put the fun in fun!
This website is one of my favorites to shop gifts for my family and friends. All the products are excellent, and I...
Z
Zequoia Jordan
trustpilot.com
Oct 01, 2025
Fast shipping and quality products!
Fast shipping and...
C
Carrie Correll
trustpilot.com
Oct 01, 2025
FUN indeed!!
FUN indeed!!! I am totally smitten with these guy’s and gal’s over at the FUN.COM website. Their selection is incredible their variety of unique produ...
J
Joy Bodelay
trustpilot.com
Oct 01, 2025
Excellent shop!
Excellent shop! I have bought Halloween costumes, various clothing and toys,...
N
Nate Downs
trustpilot.com
Oct 01, 2025
Fun in a box every time. Literally.
I have ordered many times from Fun.com and I have NEVER been disappointed! We are a big pop culture family so we’ve ordered shoes and button up shirts...
T
Tyler Polson
trustpilot.com
Oct 01, 2025
Fun.com is fantastic!
I’ve purchased Funko Pops and Neca figures off Fun.com several times and have had excellent experiences with them. Aside from having a great selection...
B
Bill Krout
trustpilot.com
Oct 01, 2025
Great Transactions
I have bought several time and each time the shirts arrive quickly. People comment ab...
N
Nadine Stanton
trustpilot.com
Oct 01, 2025
Love the fun blazers!
Love, love, love my blazers! They’re all great quality with fast shipping. I’ve purchased 5 styles in 3 different orders. Perfect for us Disney fans w...
A
Amy D
trustpilot.com
Oct 01, 2025
Definitely Recommend
I've ordered many costumes and other items from the company. Shipping has always been fast and...
Conclusion
Customer reviews for Fun.com are mixed: many shoppers praise selection, frequent sales, and generally quick shipping, while a notable subset report damaged packaging (collectibles), inconsistent sizing, shipping delays, and refund disputes. If you plan to buy collectibles or higher-value items, inspect packaging on receipt and document damage for claims. Check product-specific sizing charts and the store’s return/exchange terms before ordering to reduce sizing and return issues. Contact customer service promptly with photos and order details when problems arise to improve the chance of a resolution.