Customer reviews for Fun.com are mixed: many shoppers praise selection, frequent sales, and generally quick shipping, while a notable subset report damaged packaging (collectibles), inconsistent sizing, shipping delays, and refund disputes. If you plan to buy collectibles or higher-value items, inspect packaging on receipt and document damage for claims. Check product-specific sizing charts and the store’s return/exchange terms before ordering to reduce sizing and return issues. Contact customer service promptly with photos and order details when problems arise to improve the chance of a resolution.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer service contacted me and my order arrived on time.
“Fun.com contacted me prior to processing my cancelation”
Many Funko Pops arrived with damaged boxes and refund was denied.
“6 of them came with damaged boxes.”
Paid for 3-day shipping but delivery took seven days and refund was refused.
“Paid extra for 3 day shipping, arrived in 7.”
Costume didn't fit and refunds were difficult until vendor later issued refund.
“Costume still does not fit...the head of the costume is literally the same size as the previous one.”
Mixed reports: some customers praise quick, proactive representatives and helpful resolution; others report delayed deliveries and refused refunds.
Some reviewers highlight good prices and clearance bargains; others report wasted money when items arrived damaged or sizing made items unusable.
Many customers report fast, reliable shipping and repeat purchases, while others cite incorrect sizing, late delivery, and checkout or site confusion.
Numerous reports of items arriving as described or excellent; several complaints specifically about damaged packaging for collectibles and poor costume construction.
Multiple reviewers describe poor or inconsistent communication and unclear website information; a minority note responsive, helpful staff contacts.
Overall impressions vary: many repeat buyers are satisfied with selection and shipping; negative experiences center on damaged goods and refund difficulties.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received a defective eight-foot skeleton missing wires and support refused help.
“it was missing the necessary wires to connect the ribcage to the legs”
Order delayed but customer service apologized and issued refund without return.
“apologized and issued me a refund of the money, without me having to return the order.”
Offers a great product selection though some Halloween costumes are poor quality.
“Great selection of products.”
Item arrived broken and company refused any resolution due to return window.
“Item was clearly returned broken and they did zero quality testing before restocking.”
Costume sizing ran small and refund processing was slow and difficult.
“their sizing is smaller than the actual size.”
High shipping, exchange rates, and customs make purchases too expensive for Canadians.
“An order totaling $80 in products quickly becomes $168 once shipping and the U.S. exchange rate are applied.”
Boots didn't fit and refund was denied or required costly return shipping.
“calf is far too small and on the boots it says for ages 14+”
Package never arrived and Fun.com refused to file claim or provide refund.
“they would not file a claim, and they would not send out a replacement or refund my money.”
Received wrong costume, missed event, and customer service was unhelpful.
“Worst company ever.”
Paid for expedited shipping but never received package and company refused to assist with claim.
“I never received the package”
Costume and wig were poor quality and customer service refused to help.
“the wig I just recieved looks like road kill.”
Damaged Funko Pop boxes arrived and customer service was unhelpful.
“Damaged boxes arrived and customer service isn’t a thing with this company”
Many Funko Pops arrived with damaged boxes and refund was denied.
“6 of them came with damaged boxes.”
Costume quality was terrible and sizing chart was inaccurate.
“the quality of the costume is terrible”
Ordered an adult blazer but received a child's size and couldn't return it.
“I received a blazer with a label that says for 14-year-olds.”
Costume didn't fit and refunds were difficult until vendor later issued refund.
“Costume still does not fit...the head of the costume is literally the same size as the previous one.”
Reviewer loves their purchase and rates five stars.
“Love it 5 stars all the way”
Paid for 3-day shipping but delivery took seven days and refund was refused.
“Paid extra for 3 day shipping, arrived in 7.”
Paid for faster shipping but received delayed delivery and poor customer support.
“received package 2 weeks after order despite paying for 3-5 days;”
Service and product condition were really good.
“Really good service and product condition.”
Longtime customer ordered gifts and found good clearance deals.
“Excited for them as Christmas gifts!”
Very satisfied customer praised item quality and affordable prices.
“they offer great quality of items at affordable prices”
Favorite site with excellent products and consistently perfect arrivals.
“everything always arrived perfectly.”
Fast shipping and quality products were received.
“Fast shipping and quality products!”
Huge selection, reasonable prices, outstanding customer service and rewards.
“Their reward’s program for being a member (sign up is FREE) is crazy good!!!”
Bought costumes and toys and was consistently happy with orders.
“I have been really happy with my orders every time.”
Repeated purchases always satisfying; enjoyed many products including mystery box.
“I have NEVER been disappointed!”
Repeated purchases had excellent experiences, with quick secure shipping and good prices.
“The shipping is quick and secure and they have great prices and sales.”
Shirts arrive quickly and attract positive comments when worn.
“each time the shirts arrive quickly.”
Blazers are great quality with fast shipping; sizing charts vary.
“They’re all great quality with fast shipping.”
Fast shipping and consistently helpful customer service.
“Shipping has always been fast and customer service has always been extremely helpful.”
My Personal experience at Fun.com was not bad and t I had no problem with any of the process. I am happy to say that I had a great experience with them. Ordered a playset for my grandson’s upcoming birthday party but I decided to cancel the order with them (as I thought I would not receive the item in the time frame I needed) but Fun.com contacted me prior to processing my cancelation to let me know my items would ship out the next day if I still wanted them. So I kept the order in place, received tracking info, and received my shipment in 4 days. (Good price and items as described) I really appreciate that (I guess I'm not supposed to name people) in customer service took the time to contact me about my transaction concerns. Thank you again to all of you who went out of the way to ensure my grandson’s gift arrived on time.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Fun.com is an online retailer focused on costumes, licensed pop-culture apparel, collectibles (including Funko Pops), toys, and novelty gifts. The site lists themed merchandise for holidays (notably Halloween), movies, TV and gaming franchises, plus apparel and accessories. Shoppers interact via the Fun.com storefront for product selection, checkout, shipping options and customer service; product types and seller policies can vary by category and listing.