Fat Brain Toys reviews show a split picture: several shoppers praise durable puzzles, fast shipping and helpful customer service agents who arrange replacement parts. At the same time, multiple reviews report missing or broken pieces, items that differ from online images, and inconsistent responses to warranty or return requests. If you’re considering a purchase, check product photos and sizing carefully and review the company’s return policy before ordering. For higher-value or time-sensitive gifts, keep shipment tracking and document packaging in case you need support.
Examples from available reviews (Nov 2021 – Feb 2026).
Reviewer has consistently received fast shipping and good customer service.
“Not 1 complaint, I place an order and within a few hours the order is shipped.”
Multiple toys arrived with missing pieces and were unusable.
“every single one came with missing pieces and none of them were usable.”
A small broken part was promptly replaced by excellent customer service.
“replacement part had already been shipped.”
Product colors were dull and not as advertised.
“The colors on the website appear vivid. They're not.”
Customer service experiences are split: several reviewers describe helpful, responsive reps and prompt replacements; many others report unreturned emails and denied warranty claims.
Very few comments on price; one long-term shopper highlighted low flat-rate shipping and perceived value when orders arrive quickly.
Website and listing issues recur: reviewers cite inaccurate photos, specific delivery dates that proved incorrect, and confusing size expectations.
Product reports lean negative: multiple reviewers received missing or broken parts, items that didn’t match descriptions, though some praise durable, thick puzzle pieces.
Communication is inconsistent: some customers got tracking updates and prompt follow-up emails; others describe ignored messages and disputed shipping information.
Overall experiences vary: several long-term buyers report reliable, enjoyable purchases; a notable group reports defective items and poor after-sales support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (17) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company did not respond to emails and orders were cancelled or delayed.
“they wont respond to any of my emails”
Expedited international delivery missed and refund was refused.
“customer services were about as helpful as a chocolate teapot.”
Order was lost without notification and customer service was rude.
“Very poor customer service!!”
Order was cancelled as 'suspicious' yet money was taken without communication.
“Woke up this morning and they have taken money from my account even though order is cancelled”
Company took payment, failed to deliver, and ignored customer contact.
“They take your money and don’t deliver the order.”
Company sent unsolicited marketing despite previously requesting removal.
“a year later I got an unsolicited catalog in my mailbox”
Product failed, but UK customer service promptly resolved the issue.
“I reached out to customer services (UK) and was really pleased with their help (Sally)”
Seeds failed to grow despite following instructions.
“Nothing grew.”
Product colors were dull and not as advertised.
“The colors on the website appear vivid. They're not.”
Multiple toys arrived with missing pieces and were unusable.
“every single one came with missing pieces and none of them were usable.”
Product broke quickly and customer service did not respond to warranty claims.
“Despite 9 emails (live in UK so phoning not viable option) no response from the company”
Paid for expedited shipping but parcel shipped late without refund.
“They wouldn't provide any refund because they still have to eat the cost.”
A small broken part was promptly replaced by excellent customer service.
“replacement part had already been shipped.”
Product was much smaller than it appeared in the advertisement.
“The product they sent me is about half the size of what it look like in the advertisement”
Reviewer says company is always very helpful.
“They are always so helpful!”
Customer service refused expedited reorder and disappointed the buyer.
“Horrible customer service!”
Reviewer has consistently received fast shipping and good customer service.
“Not 1 complaint, I place an order and within a few hours the order is shipped.”
I have been a big fan of Fat Brain Toys for years. As a grandmother to three small children, I’ve been looking for quality products that will last for years and be fun during the process. After years of frustration with many other brands, I finally found what I was looking for at this company…they make wonderful products that are unique and challenging. For instance, the puzzle I ordered for my grandaughter's 5th birthday was one of the best I have ever seen from this company. The quality is great, the pieces are very thick and well made, and it is a very fun puzzle that provides a lot of challenge for a 5 year old. I highly recommend this company and their puzzles to anyone who wants a quality product that will last.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Fat Brain Toys is a retailer and maker of toys and puzzles focused on hands-on, developmentally oriented play. The company sells direct-to-consumer online and through retailers, offering product lines that include personalized puzzles, skill-building toys and activity sets aimed at children and gift shoppers.