Reviews Analyzed
12
We Collect & Analyze Reviews
Fat Brain Toys
Experiences & Reviews
Fat Brain Toys is a retailer and maker of toys and puzzles focused on hands-on, developmentally oriented play. The company sells direct-to-consumer online and through retailers, offering product lines that include personalized puzzles, skill-building toys and activity sets aimed at children and gift shoppers.
Overview & Key Metrics
Positive Sentiment
42%
Latest Review
22d
Overall Rating
2.6
Our Analysis
🎯
Service quality
Customer service experiences are split: several reviewers describe helpful, responsive reps and prompt replacements; many others report unreturned emails and denied warranty claims.
Share of mentions
Mixed
20%
💰
Value for money
Very few comments on price; one long-term shopper highlighted low flat-rate shipping and perceived value when orders arrive quickly.
Share of mentions
Mixed
2%
⚡
User experience
Website and listing issues recur: reviewers cite inaccurate photos, specific delivery dates that proved incorrect, and confusing size expectations.
Share of mentions
Mixed
10%
🔧
Product quality
Product reports lean negative: multiple reviewers received missing or broken parts, items that didn’t match descriptions, though some praise durable, thick puzzle pieces.
Share of mentions
Weak
22%
📞
Communication
Communication is inconsistent: some customers got tracking updates and prompt follow-up emails; others describe ignored messages and disputed shipping information.
Share of mentions
Mixed
17%
⭐
Overall experience
Overall experiences vary: several long-term buyers report reliable, enjoyable purchases; a notable group reports defective items and poor after-sales support.
Share of mentions
Mixed
29%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 12 verified reviews (November 2021 – October 2025).
BEST TOY WEBSITE EVER
"I've shopped for grandkids from fatbraintoys.com for the last 6 years. Not 1 complaint, I place an order and within a few hours the order is shipped...."
Grandma
Trustpilot
Oct 01, 2025
Featured for: Long-term positive shopper praises shipping
We ordered multiple Fat Brian toys for…
"STAY FAR AWAY!!!! We ordered multiple Fat Brain toys for our kiddos for Christmas and every single one came with missing pieces and none of them were..."
Jolie Hobbs
Trustpilot
Oct 01, 2025
Featured for: Representative of missing parts complaints
Big Farm Peterbuilt truck, small part broken.
"I ordered the Big Farm Peterbuilt Model 367 Logging Truck w/Pup Trailer & Logs on a Friday night, March 4, 2023 for my grandson. It arrived this morni..."
Geraldine Cuevas
Trustpilot
Oct 01, 2025
Featured for: Example of prompt replacement by CS
False Advertising
"I ordered Inchimals as a Christmas gift. The colors on the website appear vivid. They're not. When I called to ask about a return, I was told the smok..."
Grandma K
Trustpilot
Oct 01, 2025
Featured for: Illustrates product color and return dispute
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 12 reviews
All Customer Reviews
Sources: Trustpilot (11) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
Alicia Shaw
trustpilot.com
Oct 01, 2025
Air toobz
My children received air toobz for Christmas and it has been a firm favourite ever since. Unfortunately in March the uni...
C
Chris Dillon
trustpilot.com
Oct 01, 2025
Bought ferociously cool meat eating…
Bought ferociously cool meat eating plants. Very dissapointed. Followed...
G
Grandma K
trustpilot.com
Oct 01, 2025
False Advertising
I ordered Inchimals as a Christmas gift. The colors on the website appear vivid. They're not. When I called to ask about a return, I was told the smok...
J
Jolie Hobbs
trustpilot.com
Oct 01, 2025
We ordered multiple Fat Brian toys for…
STAY FAR AWAY!!!! We ordered multiple Fat Brain toys for our kiddos for Christmas and every single one came with missing pieces and none of them were...
L
Lynn
trustpilot.com
Oct 01, 2025
Non existant customer service
Bought a teeter popper for my grand daughter. 2 weeks of use and 2 poppers sheared off!! Despite 9 emails (live in UK so phoning not viable option) no...
J
Jeanette
trustpilot.com
Oct 01, 2025
False Shipping Times & Terrible Customer Service
When placing my order they give specific dates when it will be delivered, not estimates. I paid an extra $45 to have it overnighted by 10:30 am. They...
G
Geraldine Cuevas
trustpilot.com
Oct 01, 2025
Big Farm Peterbuilt truck, small part broken.
I ordered the Big Farm Peterbuilt Model 367 Logging Truck w/Pup Trailer & Logs on a Friday night, March 4, 2023 for my grandson. It arrived this morni...
C
Charlie Munson
trustpilot.com
Oct 01, 2025
Have bought several toys from fatbrain…
Have bought several toys from fatbrain with good results until this last purchase. Ordered the Interactive Human Body, very disappointed. The product...
c
customer
trustpilot.com
Oct 01, 2025
Love it!
Love it! They are...
R
Raquel Millman Bodner
trustpilot.com
Oct 01, 2025
Horrible customer service
Horrible customer service! Just got off the phone with Becky the Customer Service Specialist. They apparently don’t what customer service is. I ordere...
G
Grandma
trustpilot.com
Oct 01, 2025
BEST TOY WEBSITE EVER
I've shopped for grandkids from fatbraintoys.com for the last 6 years. Not 1 complaint, I place an order and within a few hours the order is shipped....
E
Eva Campbell
Collected.reviews
Nov 16, 2021
personalized name puzzle
I have been a big fan of Fat Brain Toys for years. As a grandmother to three small children, I’ve been looking for quality products that will last for years and be fun during the process. After years of frustration with many other brands, I finally found what I was looking for at this company…they make wonderful products that are unique and challenging. For instance, the puzzle I ordered for my grandaughter's 5th birthday was one of the best I have ever seen from this company. The quality is great, the pieces are very thick and well made, and it is a very fun puzzle that provides a lot of challenge for a 5 year old. I highly recommend this company and their puzzles to anyone who wants a quality product that will last.
Conclusion
Fat Brain Toys reviews show a split picture: several shoppers praise durable puzzles, fast shipping and helpful customer service agents who arrange replacement parts. At the same time, multiple reviews report missing or broken pieces, items that differ from online images, and inconsistent responses to warranty or return requests. If you’re considering a purchase, check product photos and sizing carefully and review the company’s return policy before ordering. For higher-value or time-sensitive gifts, keep shipment tracking and document packaging in case you need support.