Reviews Analyzed
20
We Collect & Analyze Reviews
Hello Baby
Experiences & Reviews
Hello Baby is a business name associated with pregnancy-scan services and baby-product sales. If you are checking reviews, confirm the company’s official website, contact channels, locations, and return or warranty policies before purchasing or booking.
Overview & Key Metrics
Positive Sentiment
80%
Latest Review
23d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Most reviewers describe fast, helpful in-person and chat support for scans and orders; a smaller group reports problems with refunds or unsatisfactory service responses.
Share of mentions
Strong
30%
💰
Value for money
Some customers say scan packages and many products are reasonably priced; a few reviewers reported expensive items that felt poor value and led to return disputes.
Share of mentions
Mixed
3%
⚡
User experience
Many reviews highlight positive on-site experiences: welcoming staff, comfortable scan rooms, good images, and repeat visits that customers enjoyed.
Share of mentions
Strong
18%
🔧
Product quality
Product reports are mixed: several buyers praise item condition, while others report defective monitors, damaged items, or uncomfortable products requiring returns.
Share of mentions
Mixed
9%
📞
Communication
Communication experiences vary: numerous reviewers praise quick chat/email replies and replacements, but several others report unanswered emails, missing tracking, or return follow-up failures.
Share of mentions
Mixed
10%
⭐
Overall experience
Overall, many customers report positive visits and repeat bookings for scans; a smaller subset experienced product failures and unresolved refund or delivery issues.
Share of mentions
Strong
30%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Hello baby is the best scanning place…
"Hello baby is the best scanning place by far and Katie and all the staff are very loving kind and gentle. My little girl wouldn’t play ball in telling..."
Kirsty
Trustpilot
Oct 01, 2025
Featured for: long-term positive scan experience
Great Customer Service
"The receiver broke down (which happens to every product from time to time). On contacting them they were quick with their reply; as..."
Manish Popat
Trustpilot
Oct 01, 2025
Featured for: product replaced after failure
Disappointing Product and Terrible Customer Service
"I purchased this baby monitor hoping it would give me peace of mind, but unfortunately, it has been nothing but a disappointment. After just a short p..."
Holly Breen
Trustpilot
Oct 01, 2025
Featured for: broken product and poor support
Is this company fake?
"I ordered a rattle back in January. I've already paid for my order, but haven't received a tracking number or my parcel for that mat..."
Twisted Tessie
Trustpilot
Oct 01, 2025
Featured for: no tracking; unresponsive communication
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
S
Steph S
trustpilot.com
Oct 01, 2025
Good customer service. Very helpful.
I ordered a few items from this website and all but one arrived correctly. I contacted their customer service via the chat. They organised for the inc...
A
Abigail Newman
trustpilot.com
Oct 01, 2025
AVOID
Purchased expensive £75 pregnancy pillow. Used once or twice but was very uncomfortable. I emailed saying I’d used it but could I send it back as per...
H
Holly Breen
trustpilot.com
Oct 01, 2025
Disappointing Product and Terrible Customer Service
I purchased this baby monitor hoping it would give me peace of mind, but unfortunately, it has been nothing but a disappointment. After just a short p...
M
Maia Haywood
trustpilot.com
Oct 01, 2025
Hello Baby is the best
Hello Baby is the best! Always the greatest range...
A
Anne Morris
trustpilot.com
Oct 01, 2025
Excellent products and great service
Highly recommend Hello Baby for a wide range of beautiful toys and equipment for babies an...
K
Kirsty
trustpilot.com
Oct 01, 2025
Hello baby is the best scanning place…
Hello baby is the best scanning place by far and Katie and all the staff are very loving kind and gentle. My little girl wouldn’t play ball in telling...
G
Gemma flanagan
trustpilot.com
Oct 01, 2025
Went for a gender scan today Hello Baby…
Went for a gender scan today Hello Baby Pregnancy Scanning Clinic I've had it confirmed I'm definitely having a baby boy 🥹💙 we can not wait to meet yo...
M
Manish Popat
trustpilot.com
Oct 01, 2025
Great Customer Service
The receiver broke down (which happens to every product from time to time). On contacting them they were quick with their reply; as...
L
Levi Cunliffe
trustpilot.com
Oct 01, 2025
Really happy with the experience I had…
Really happy with the experience I had with hello baby🥰really friendly spen...
C
Clare Kelly
trustpilot.com
Oct 01, 2025
Been to hello baby again today for my…
Been to hello baby again today for my daughters gender scan the girls make everyth...
K
Kerry Hayes
trustpilot.com
Oct 01, 2025
Another amazing visit to lovely Katie &…
Another amazing visit to lovely Katie & girls for a sneak peak at my beautiful grandson due in April , what...
E
Ellie Rooney
trustpilot.com
Oct 01, 2025
I have had both of my scans here for my…
I have had both of my scans here for my little girl and boy and they are so welcom...
D
Dem
trustpilot.com
Oct 01, 2025
Visited to get our first scan
Visited to get our first scan , they always offer amazing service. staff w...
P
Paige
trustpilot.com
Oct 01, 2025
Obsessed with this place🩵
We’ve been to Hello Baby 5 times over the past 4 months as I get so excited to go everytime! The girls are absolutely lovely and take so much time to...
C
Claire Crosby
trustpilot.com
Oct 01, 2025
Hello baby amazing service and staff
Hello baby always offer amazing service. staff always friendly and even rememb...
C
Charmain Bryant
trustpilot.com
Oct 01, 2025
Been here a numerous times and the…
Been here a numerous times and the girls are great and the person who does scanning is great nice person always get...
W
Wendy Haggerty
trustpilot.com
Oct 01, 2025
Can't recommend Hello Baby enough.
Can't recommend Hello Baby enough. These ladies are so welcoming and cannot do enough for you aswell as being very professional. Been a few times to s...
E
Emily Healey
trustpilot.com
Oct 01, 2025
Been a handful of times now for my…
Been a handful of times now for my scans since January 2023. Katie is absolutely brilliant. Always making me feel welcome and at ease and trying her b...
T
Twisted Tessie
trustpilot.com
Oct 01, 2025
Is this company fake?
I ordered a rattle back in January. I've already paid for my order, but haven't received a tracking number or my parcel for that mat...
S
Sandra Muggeridge
trustpilot.com
Oct 01, 2025
Do they even exist?!!
Items arrived damaged and 4 attempts to organise a return have led to no...
Conclusion
Reviews show two clear patterns: many customers praise in-person scan services, welcoming staff, comfortable clinics and repeat bookings. Several reviewers report prompt customer-service responses and successful replacements when products fail. However, a smaller but notable group describes damaged items, malfunctioning products, return refusals, or lack of communication and tracking. Before buying or booking, check official return policies, request tracking, document any product damage, and use recorded contact channels to improve chances of a timely resolution.