Reviews show two clear patterns: many customers praise in-person scan services, welcoming staff, comfortable clinics and repeat bookings. Several reviewers report prompt customer-service responses and successful replacements when products fail. However, a smaller but notable group describes damaged items, malfunctioning products, return refusals, or lack of communication and tracking. Before buying or booking, check official return policies, request tracking, document any product damage, and use recorded contact channels to improve chances of a timely resolution.
Examples from available reviews (Oct 2025 – Feb 2026).
Consistently positive scanning experiences with caring, attentive staff.
“Katie and all the staff are very loving kind and gentle.”
Company promptly replaced a broken receiver without hassle.
“they replaced the product with no quibble!”
Baby monitor stopped charging and became completely unusable.
“the monitor stopped working and will no longer take a charge”
Order paid but never received tracking or replies from the company.
“haven't received a tracking number or my parcel”
Most reviewers describe fast, helpful in-person and chat support for scans and orders; a smaller group reports problems with refunds or unsatisfactory service responses.
Some customers say scan packages and many products are reasonably priced; a few reviewers reported expensive items that felt poor value and led to return disputes.
Many reviews highlight positive on-site experiences: welcoming staff, comfortable scan rooms, good images, and repeat visits that customers enjoyed.
Product reports are mixed: several buyers praise item condition, while others report defective monitors, damaged items, or uncomfortable products requiring returns.
Communication experiences vary: numerous reviewers praise quick chat/email replies and replacements, but several others report unanswered emails, missing tracking, or return follow-up failures.
Overall, many customers report positive visits and repeat bookings for scans; a smaller subset experienced product failures and unresolved refund or delivery issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Quotes shortened · As of: February 2026
Quick delivery and helpful sales team provided requested invoice.
“Sales team extremely helpful to provide me with an invoice when I requested one.”
Company quickly resolved a delivery issue with fast, friendly service.
“Fast, friendly service, thank you.”
Missing part was quickly resolved with updates and a goodwill gift.
“resolved the issue quickly, kept me informed”
Customer service quickly arranged collection and replacement for incorrect item.
“They organised for the incorrect item to be collected and replaced with the correct version.”
Item was uncomfortable and refund was refused after return.
“so they won’t refund.”
Baby monitor stopped charging and became completely unusable.
“the monitor stopped working and will no longer take a charge”
Reviewer praised Hello Baby's range of products and excellent service.
“Hello Baby is the best!”
Wide product range, reasonable prices, quick delivery, excellent customer service.
“Quick delivery and excellent customer service.”
Consistently positive scanning experiences with caring, attentive staff.
“Katie and all the staff are very loving kind and gentle.”
Very positive gender-scan experience with welcoming staff and cozy environment.
“what an amazing experience at hello baby”
Company promptly replaced a broken receiver without hassle.
“they replaced the product with no quibble!”
Friendly staff took time to get pictures reviewer was happy with.
“Really happy with the experience I had with hello baby”
Staff made gender-scan relaxing and went above and beyond.
“the girls make everything so relaxed and go above and beyond”
Wonderful scan experience from start to finish with friendly staff.
“Another amazing visit to lovely Katie & girls”
Welcoming staff; reviewer had multiple positive scans and will return.
“they are so welcoming”
First-scan visit with welcoming, friendly staff who offered amazing service.
“they always offer amazing service.”
Multiple visits with attentive staff who ensure great scan pictures.
“The girls are absolutely lovely and take so much time to make sure you get the best pictures”
Consistently fantastic service with friendly staff who remembered reviewer.
“Hello baby always offer amazing service. staff always friendly”
Frequent visits; scanner accurately identifies gender and staff are welcoming.
“always get my gender right spot on”
Welcoming, professional staff who supported reviewer through visits.
“These ladies are so welcoming”
Katie provides excellent scans, making customers comfortable and getting great pictures.
“Katie is absolutely brilliant. Always making me feel welcome and at ease”
Order paid but never received tracking or replies from the company.
“haven't received a tracking number or my parcel”
Damaged items and no response after multiple return attempts prevented refund.
“Items arrived damaged and 4 attempts to organise a return have led to nothing”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Hello Baby is a business name associated with pregnancy-scan services and baby-product sales. If you are checking reviews, confirm the company’s official website, contact channels, locations, and return or warranty policies before purchasing or booking.