Reviews Analyzed
20
We Collect & Analyze Reviews
Lime & Lou
Experiences & Reviews
Lime & Lou is an online retailer of personalized keepsakes and gift items. This summary synthesizes verified customer reviews to help shoppers evaluate service, product quality, ordering experience, communication, and value before purchase.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
13d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Most reviews describe responsive, helpful customer service; several note issues were corrected quickly after contact and replacements were provided.
Share of mentions
Strong
13%
💰
Value for money
Opinions on price vary: some customers say the product felt worth the cost, while a subset reported coupon or discount code problems at checkout.
Share of mentions
Weak
7%
⚡
User experience
Ordering is often described as easy, but multiple customers reported shipping delays or failed expedited delivery despite paying extra.
Share of mentions
Mixed
21%
🔧
Product quality
Many reviewers praise product materials, print clarity and final appearance; a few reported layout or formatting issues that were later corrected.
Share of mentions
Strong
19%
📞
Communication
Customers frequently report timely responses and useful previews or delivery updates, though a small number said they did not receive a shipping notice.
Share of mentions
Strong
9%
⭐
Overall experience
Most customers report a positive final experience and recommend the company, but a minority experienced delivery or checkout problems that affected events.
Share of mentions
Strong
30%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
I ordered this and paid extra money to…
"I ordered this and paid extra money to ensure this arrived by our 1 year anniversary. I didn’t even get a shipping notice by the time it was to arrive..."
Jennie Warren
Trustpilot
Oct 01, 2025
Featured for: Expedited shipping failure and dispute
Order Love letter blanket
"Order Love letter blanket. Received in time promised, but when I got it I was not happy with the outcome. It presented like a run on sentence, no brea..."
Dezrvn One
Trustpilot
Oct 01, 2025
Featured for: Initial error remade free; shows resolution
Love this so much!
"Great communication and great results. Thanks for a smooth and positive experience. Everyone lo..."
Jessica Stergiou
Trustpilot
Oct 01, 2025
Featured for: Cites great communication and results
10th wedding anniversary
"Bought the music memories on canvas for my wife for our 10th wedding anniversary and she loved it. In fact it reduced her to tears,,,,,happy ones! The..."
simon english
Trustpilot
Oct 01, 2025
Featured for: Delivery updates, first-class service, quality
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
M
Marlyn Smith
trustpilot.com
Oct 01, 2025
Wonderful commemorative keepsake
Great quality, just as described. Wond...
L
Lynn Carrothers
trustpilot.com
Oct 01, 2025
What a Find in Lime & Lou
Lime and Lou are great! I would recommend them to everyone, and already have! Their...
C
Chris Ellks
trustpilot.com
Oct 01, 2025
This was a very easy decision
This was a very easy decision. Your product is exactly what I was...
K
Kevin Seaton
trustpilot.com
Oct 01, 2025
Ordered delivery all good
...
D
Daniel Kates
trustpilot.com
Oct 01, 2025
2nd Anniversary (cotton)
I ordered a blanket for my 2nd anniversary and with it came an 8x8 picture. The picture arrived but the blanket did not. I contacted customer support...
R
Rich Brooks
trustpilot.com
Oct 01, 2025
Very easy to shop
Very easy to shop. Gre...
Z
Zachariah Smith
trustpilot.com
Oct 01, 2025
After initial let down they made it…
After initial let down they ma...
A
Anthony Franceschini
trustpilot.com
Oct 01, 2025
It was almost perfect…
I appreciate the quality of the product. The blanket I purchased was very warm and comfortable. The print was high caliber as well and worth the price...
J
Jessica Stergiou
trustpilot.com
Oct 01, 2025
Love this so much!
Great communication and great results. Thanks for a smooth and positive experience. Everyone lo...
D
David O'Neil
trustpilot.com
Oct 01, 2025
Excellent customer service when I…
Excellent customer service when I accidentally over ordered and smooth delivery...
J
Jennie Warren
trustpilot.com
Oct 01, 2025
I ordered this and paid extra money to…
I ordered this and paid extra money to ensure this arrived by our 1 year anniversary. I didn’t even get a shipping notice by the time it was to arrive...
J
John Matheson
trustpilot.com
Oct 01, 2025
There was no place to put in the 15%…
There was no place to...
R
Rachel Kubic
trustpilot.com
Oct 01, 2025
Definitely order - I have purchased two of the Wedding…
I have ordered two of the Wedding Song's framed art. A friend had purchased one for my daughter's wedding and it was her favorite very personal gift....
D
Dezrvn One
trustpilot.com
Oct 01, 2025
Order Love letter blanket
Order Love letter blanket. Received in time promised, but when I got it I was not happy with the outcome. It presented like a run on sentence, no brea...
s
simon english
trustpilot.com
Oct 01, 2025
10th wedding anniversary
Bought the music memories on canvas for my wife for our 10th wedding anniversary and she loved it. In fact it reduced her to tears,,,,,happy ones! The...
K
Kevin Fisher
trustpilot.com
Oct 01, 2025
I put in a code for 15% off and it did…
I put in a code for 15% off and it...
J
JonG
trustpilot.com
Oct 01, 2025
Design team was very flexible and accommodating
I really appreciated how the designers graciously incorporated my feedback into the final product. I had originally asked for a headline over the pict...
.
.MH
trustpilot.com
Oct 01, 2025
I bought a frame for my son’s wedding…
I bought a frame for my son’s wedding “music memories” it was delivere...
A
Arnier
trustpilot.com
Oct 01, 2025
Responsive and caring
...
Z
Zee
trustpilot.com
Oct 01, 2025
Such a great anniversary gift idea
Easy to order and order came with free g...
Conclusion
Customer feedback shows consistent praise for product quality, print clarity, and responsive design support. Several reviews describe fast deliveries and helpful follow-up when issues occurred. However, multiple customers reported problems with expedited shipping and a few experienced coupon or checkout errors. For time-sensitive orders, consider ordering well in advance and confirm shipping options; contact customer support promptly if layout or delivery issues arise.