Lime & Lou
Experiences & Reviews
Lime & Lou is an online retailer of personalized keepsakes and gift items. This summary synthesizes verified customer reviews to help shoppers evaluate service, product quality, ordering experience, communication, and value before purchase.
Overview & Key Metrics
Our Analysis
Service quality
Most reviews describe responsive, helpful customer service; several note issues were corrected quickly after contact and replacements were provided.
Value for money
Opinions on price vary: some customers say the product felt worth the cost, while a subset reported coupon or discount code problems at checkout.
User experience
Ordering is often described as easy, but multiple customers reported shipping delays or failed expedited delivery despite paying extra.
Product quality
Many reviewers praise product materials, print clarity and final appearance; a few reported layout or formatting issues that were later corrected.
Communication
Customers frequently report timely responses and useful previews or delivery updates, though a small number said they did not receive a shipping notice.
Overall experience
Most customers report a positive final experience and recommend the company, but a minority experienced delivery or checkout problems that affected events.
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
I ordered this and paid extra money toโฆ
"I ordered this and paid extra money to ensure this arrived by our 1 year anniversary. I didnโt even get a shipping notice by the time it was to arrive..."
Order Love letter blanket
"Order Love letter blanket. Received in time promised, but when I got it I was not happy with the outcome. It presented like a run on sentence, no brea..."
Love this so much!
"Great communication and great results. Thanks for a smooth and positive experience. Everyone lo..."
10th wedding anniversary
"Bought the music memories on canvas for my wife for our 10th wedding anniversary and she loved it. In fact it reduced her to tears,,,,,happy ones! The..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Quotes shortened ยท As of: October 2025
Wonderful commemorative keepsake
Great quality, just as described. Wond...
What a Find in Lime & Lou
Lime and Lou are great! I would recommend them to everyone, and already have! Their...
This was a very easy decision
This was a very easy decision. Your product is exactly what I was...
Ordered delivery all good
...
2nd Anniversary (cotton)
I ordered a blanket for my 2nd anniversary and with it came an 8x8 picture. The picture arrived but the blanket did not. I contacted customer support...
Very easy to shop
Very easy to shop. Gre...
After initial let down they made itโฆ
After initial let down they ma...
It was almost perfectโฆ
I appreciate the quality of the product. The blanket I purchased was very warm and comfortable. The print was high caliber as well and worth the price...
Love this so much!
Great communication and great results. Thanks for a smooth and positive experience. Everyone lo...
Excellent customer service when Iโฆ
Excellent customer service when I accidentally over ordered and smooth delivery...
I ordered this and paid extra money toโฆ
I ordered this and paid extra money to ensure this arrived by our 1 year anniversary. I didnโt even get a shipping notice by the time it was to arrive...
There was no place to put in the 15%โฆ
There was no place to...
Definitely order - I have purchased two of the Weddingโฆ
I have ordered two of the Wedding Song's framed art. A friend had purchased one for my daughter's wedding and it was her favorite very personal gift....
Order Love letter blanket
Order Love letter blanket. Received in time promised, but when I got it I was not happy with the outcome. It presented like a run on sentence, no brea...
10th wedding anniversary
Bought the music memories on canvas for my wife for our 10th wedding anniversary and she loved it. In fact it reduced her to tears,,,,,happy ones! The...
I put in a code for 15% off and it didโฆ
I put in a code for 15% off and it...
Design team was very flexible and accommodating
I really appreciated how the designers graciously incorporated my feedback into the final product. I had originally asked for a headline over the pict...
I bought a frame for my sonโs weddingโฆ
I bought a frame for my sonโs wedding โmusic memoriesโ it was delivere...
Responsive and caring
...
Such a great anniversary gift idea
Easy to order and order came with free g...
Conclusion
Customer feedback shows consistent praise for product quality, print clarity, and responsive design support. Several reviews describe fast deliveries and helpful follow-up when issues occurred. However, multiple customers reported problems with expedited shipping and a few experienced coupon or checkout errors. For time-sensitive orders, consider ordering well in advance and confirm shipping options; contact customer support promptly if layout or delivery issues arise.