Skip to content
We Collect & Analyze Reviews

Lime & Lou
Experiences & Reviews

Lime & Lou is an online retailer of personalized keepsakes and gift items. This summary synthesizes verified customer reviews to help shoppers evaluate service, product quality, ordering experience, communication, and value before purchase.

Overview & Key Metrics

Reviews Analyzed 20
Positive Sentiment 90%
Latest Review 13d
Overall Rating
4.4

Our Analysis

๐ŸŽฏ

Service quality

Most reviews describe responsive, helpful customer service; several note issues were corrected quickly after contact and replacements were provided.

Share of mentions
13%
Strong
๐Ÿ’ฐ

Value for money

Opinions on price vary: some customers say the product felt worth the cost, while a subset reported coupon or discount code problems at checkout.

Share of mentions
7%
Weak
โšก

User experience

Ordering is often described as easy, but multiple customers reported shipping delays or failed expedited delivery despite paying extra.

Share of mentions
21%
Mixed
๐Ÿ”ง

Product quality

Many reviewers praise product materials, print clarity and final appearance; a few reported layout or formatting issues that were later corrected.

Share of mentions
19%
Strong
๐Ÿ“ž

Communication

Customers frequently report timely responses and useful previews or delivery updates, though a small number said they did not receive a shipping notice.

Share of mentions
9%
Strong
โญ

Overall experience

Most customers report a positive final experience and recommend the company, but a minority experienced delivery or checkout problems that affected events.

Share of mentions
30%
Strong

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Quotes shortened ยท As of: October 2025

M
Marlyn Smith
trustpilot.com Oct 01, 2025

Wonderful commemorative keepsake

Great quality, just as described. Wond...

L
Lynn Carrothers
trustpilot.com Oct 01, 2025

What a Find in Lime & Lou

Lime and Lou are great! I would recommend them to everyone, and already have! Their...

C
Chris Ellks
trustpilot.com Oct 01, 2025

This was a very easy decision

This was a very easy decision. Your product is exactly what I was...

K
Kevin Seaton
trustpilot.com Oct 01, 2025

Ordered delivery all good

...

D
Daniel Kates
trustpilot.com Oct 01, 2025

2nd Anniversary (cotton)

I ordered a blanket for my 2nd anniversary and with it came an 8x8 picture. The picture arrived but the blanket did not. I contacted customer support...

R
Rich Brooks
trustpilot.com Oct 01, 2025

Very easy to shop

Very easy to shop. Gre...

Z
Zachariah Smith
trustpilot.com Oct 01, 2025

After initial let down they made itโ€ฆ

After initial let down they ma...

A
Anthony Franceschini
trustpilot.com Oct 01, 2025

It was almost perfectโ€ฆ

I appreciate the quality of the product. The blanket I purchased was very warm and comfortable. The print was high caliber as well and worth the price...

J
Jessica Stergiou
trustpilot.com Oct 01, 2025

Love this so much!

Great communication and great results. Thanks for a smooth and positive experience. Everyone lo...

D
David O'Neil
trustpilot.com Oct 01, 2025

Excellent customer service when Iโ€ฆ

Excellent customer service when I accidentally over ordered and smooth delivery...

J
Jennie Warren
trustpilot.com Oct 01, 2025

I ordered this and paid extra money toโ€ฆ

I ordered this and paid extra money to ensure this arrived by our 1 year anniversary. I didnโ€™t even get a shipping notice by the time it was to arrive...

J
John Matheson
trustpilot.com Oct 01, 2025

There was no place to put in the 15%โ€ฆ

There was no place to...

R
Rachel Kubic
trustpilot.com Oct 01, 2025

Definitely order - I have purchased two of the Weddingโ€ฆ

I have ordered two of the Wedding Song's framed art. A friend had purchased one for my daughter's wedding and it was her favorite very personal gift....

D
Dezrvn One
trustpilot.com Oct 01, 2025

Order Love letter blanket

Order Love letter blanket. Received in time promised, but when I got it I was not happy with the outcome. It presented like a run on sentence, no brea...

s
simon english
trustpilot.com Oct 01, 2025

10th wedding anniversary

Bought the music memories on canvas for my wife for our 10th wedding anniversary and she loved it. In fact it reduced her to tears,,,,,happy ones! The...

K
Kevin Fisher
trustpilot.com Oct 01, 2025

I put in a code for 15% off and it didโ€ฆ

I put in a code for 15% off and it...

J
JonG
trustpilot.com Oct 01, 2025

Design team was very flexible and accommodating

I really appreciated how the designers graciously incorporated my feedback into the final product. I had originally asked for a headline over the pict...

.
.MH
trustpilot.com Oct 01, 2025

I bought a frame for my sonโ€™s weddingโ€ฆ

I bought a frame for my sonโ€™s wedding โ€œmusic memoriesโ€ it was delivere...

A
Arnier
trustpilot.com Oct 01, 2025

Responsive and caring

...

Z
Zee
trustpilot.com Oct 01, 2025

Such a great anniversary gift idea

Easy to order and order came with free g...

Share Your Experience

Help other customers by sharing your experience with Lime & Lou. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Customer feedback shows consistent praise for product quality, print clarity, and responsive design support. Several reviews describe fast deliveries and helpful follow-up when issues occurred. However, multiple customers reported problems with expedited shipping and a few experienced coupon or checkout errors. For time-sensitive orders, consider ordering well in advance and confirm shipping options; contact customer support promptly if layout or delivery issues arise.