Many customers highlight fast shipping, low prices, and products that arrive as expected. Several reviews mention quick fixes to problems, including refunds. A clear set of complaints focuses on orders that never shipped, tracking stuck at label creation, and items described as counterfeit or defective. A few reviewers also mention billing or payment failures at checkout.
Examples from available reviews (Oct 2025 – Mar 2026).
Consistently great products with fast, reliable shipping.
“You guys always have the best stuff and shipping is fast and reliable!!”
Reviewer states the store offers the best prices.
“Best prices”
Reviewer says the pen was fake, unsafe, and ineffective.
“FAKE PENS DO NOT BUY”
Order tracking didn't update, replacements weren't shipped, and communication stopped.
“I ordered I got a shipping number that never changed..”
Several reviews applaud fast delivery and quick refunds. Many negative reviews describe orders that never arrived, tracking that stayed unchanged, and missing items.
Reviewers often point to competitive prices and good value for what they received. A smaller group says the value dropped when items arrived damaged, didn’t work, or had to be returned.
Many customers describe easy ordering, clear product pages, and a quick checkout. A few report card declines or trouble entering debit card details.
Many reviews say products matched the description and worked as expected. Others report damaged items, low potency, incorrect orders, or products they believe were counterfeit.
Some reviewers mention same-day replies and staff who issued refunds or replacements. Others say responses stopped, reships weren’t followed through, and tracking updates came late.
Reviews split between repeat customers who say orders are dependable and others who received the wrong item, damaged goods, or nothing at all. The most common breakdowns involve fulfillment, tracking updates, and occasional billing errors.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: March 2026
Longtime customer reports never being disappointed.
“Have been ordering products from olofly for a while and never been disappointed.”
Customer service provided a quick full refund after contact.
“Customer services are excellent”
Product matched description; favorite item was out of stock.
“The product is quality and as described.”
Faster shipping than competitors and ships to Washington state.
“Really fast shipping (versus competitors sites) decent selection and most importantly they ship to Washington state”
Ordering was easy and delivery was prompt; product was excellent.
“Ordering was easy and delivery was prompt. Product was excellent.”
Shipping was very fast, reviewer notes.
“Very fast shipping”
Reviewer reports the product was terrible quality.
“Terrible quality product”
Reviewer says the pen was fake, unsafe, and ineffective.
“FAKE PENS DO NOT BUY”
Reviewer praises the company saying they are great.
“You guys are great”
Reviewer alleges a double charge and couldn't document the issue.
“You doubled charged me!”
Product was good and shipping was quick.
“Good product. Quick shipping”
Flavors, effects, and shipping were consistent and trustworthy.
“Overall, Olofly delivered on flavor, consistency, and experience.”
Ordering was simple and fast; questions handled same day.
“it was simple fast, and when I had a question they took care of it same day.”
Usually has desired items with a short wait time.
“Usually have what I want. Short wait time”
Reviewer praises excellent service and wonderful products.
“Excellent service and wonderful products”
Faulty vape pen received; company initially offered a small credit.
“didn’t work at all . It cost me $16.95 with shipping”
Paid priority shipping but tracking stayed at 'label created' and no delivery.
“Still saying label created!!!”
One vape was the incorrect product despite correct packaging.
“one of the vapes was incorrect product, But was in the Correct Packaging.”
Product potency was lower than advertised.
“Weed was not as strong as advertised.”
Reviewer never received the items they paid for.
“I need my stuff I paid for I never got it”
Order arrived quickly and glass quality exceeded expectations.
“Package arrived fairly quick absolutely zero complaints.”
First order arrived within promised 1-4 day shipping window.
“paid for 1to 4 day shipping ordered Wednesday received today Friday.”
Product shipped quickly, correct, and smoked well.
“Shipped quickly, correct product, and good smoke.”
Priority shipment label was created but item didn't ship.
“My product still hasn’t shipped to facility, only the label was created”
Order tracking didn't update, replacements weren't shipped, and communication stopped.
“I ordered I got a shipping number that never changed..”
Requested a reship but haven't received any follow-up.
“I'm just waiting on my reship,I was given the option for that or refund.”
Reasonable ID verification and excellent inventory, prices, and shipping.
“Tiger products ARE excellent!”
Reviewer states the store offers the best prices.
“Best prices”
Product quality matched expectations and price was good.
“The product was good along with the price.”
One glass adapter arrived chipped and email discussion was lacking.
“one of the two I ordered were chipped.”
Store offers great prices and fast delivery.
“Great prices and fast delivery”
They refunded most for ruined product and provided timely protection.
“When I received ruined product, they refunded mostly.”
Consistently great products with fast, reliable shipping.
“You guys always have the best stuff and shipping is fast and reliable!!”
Reviewer describes the shop as a 'Happy Place'.
“Happy Place”
Longtime buyer praises wide selection, great service, and fast delivery.
“they have great service and a real wide variety to pick from!”
Wide CBD selection met medical and pet needs; refunds were honored.
“They had everything I needed and more, they posted a good amount of info about the products and ingredients,”
Reviewer says every purchase has been amazing.
“Everything I get is amazing!!!!”
Company promptly resolved a product issue and consistently performs well.
“I love this company! I’ve never had a problem with olofly!”
Products are consistently solid according to reviewer.
“Consistently solid product”
Debit card payments decline even though the card is valid.
“Everything I put my debit card number in it declines my card even though my card is good no issue at all.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Olofly runs an online store that sells consumer products and takes orders through its website. Shoppers browse product pages, use a cart, and choose from several payment options. The company offers shipping choices and tracking for customers in the United States. Support is available through the site for refunds, replacements, and order questions.