Reviews Analyzed
22
We Collect & Analyze Reviews
Positive Grid
Experiences & Reviews
We've collected and analyzed customer feedback for Positive Grid to provide you with unbiased insights.
Overview & Key Metrics
Positive Sentiment
23%
Latest Review
19d
Overall Rating
1.9
Our Analysis
No insights available yet for this company.
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Featured Customer Experiences
Representative examples from 22 verified reviews (November 2021 – October 2025).
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Showing all 22 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (2) · Quotes shortened · As of: October 2025
F
First Name Last Name
trustpilot.com
Oct 01, 2025
Dont buy Positive Grid
Rubbish app, popup keeps telling me I am able to get an upgrade, its already the latest version. You cant get rid its every time. Contact them and the...
R
Riviera Electrical
trustpilot.com
Oct 01, 2025
avoid unless you buy direct or from dealer
Had the spark 2 for 3weeks brand new and sealed box , stopped working - no power after sign it 4times!!! positive grid will replace under warran...
M
Mario Neyt
trustpilot.com
Oct 01, 2025
Have a spark...
Have a spark 40, Go and mini. Bought the Hendrix pack a while...
A
Alexander Stephenson
trustpilot.com
Oct 01, 2025
Spark 40: a great idea in theory…
I’ve owned a Spark 40 since 2022 and it’s a great amp let down by seriously glitchy software/firmware. There’s a great - and growing - range of tones...
J
JustAnswer Customer
trustpilot.com
Oct 01, 2025
Fantastic customer service and…
Fantastic customer service and response..It has been fast and helpful. I now have MANY Positive Grid products because they'...
L
Luis Conde
trustpilot.com
Oct 01, 2025
Hi Positive Grid
Hi Positive Grid, I submitted a support ticket (Ticket #547757) because the charging port on my device broke and now I can’t use it. Music has truly c...
K
Kaim Anderson
trustpilot.com
Oct 01, 2025
They need to get their act together
I strongly recommend avoiding Positive Grid products until they fix the quality issues with Bias. The sound of Bias is great—that’s not the problem. T...
T
Terence Bishop
trustpilot.com
Oct 01, 2025
Still no human reaction but thankyou…
Still no human reaction but thankyou for your auto generated reply. Your company must have a very small number of staff, I also note it has only taken...
A
ANNA HEMMINGWAY
trustpilot.com
Oct 01, 2025
Positive Grid ?. More like Negative
Five days ago, I purchased a spark Neo . After several hours, it seemed impossible to actually get this working. The Neo needs new firmware which must...
D
David Mason
trustpilot.com
Oct 01, 2025
Spark 2 amp - Game Changer
I recently bought the Spark 2 amp and had a customer service question which was dealt with very effectively and to my satisfaction! The Spark 2 is a g...
E
Egon Magnusson
trustpilot.com
Oct 01, 2025
Answer to Positive Grid Customer…
Answer to Positive Grid Customer Support: You want to know my support ticket number so you can escalate it? Isn't that a little bit to late? I sent it...
D
Daniel Bonvillain
trustpilot.com
Oct 01, 2025
I ordered an amp on Dec 8 for a…
I ordered an amp on Dec 8 for a Christmas gift. Tracking info arrived n about a week saying incomplete address even though billing and shipping were t...
K
Kyle Barnett
trustpilot.com
Oct 01, 2025
Sent me a broken unit and are trying to…
Sent me a broken unit and are trying to get me to p...
S
Simon James
trustpilot.com
Oct 01, 2025
Bought the spark live and spark cab…
Bought the spark live and spark cab wasn’t cheap and it’s shocking The app disappears Bluetooth disappears Doe...
L
Lee Davies
trustpilot.com
Oct 01, 2025
RETURNS POLICY IS SHOCKING
RETURNS POLICY IS SHOCKING I bought a Spark Mini from Positive Grid on November 10th and it arrived faulty. After initially having email correspondenc...
V
Vin
trustpilot.com
Oct 01, 2025
Extremely disappointed
Extremely disappointed. I ordered the Spark 2, Battery and Bag. Today the package arrived without the bag! The selotape on the box looked like it...
J
Jeremy Cubert
trustpilot.com
Oct 01, 2025
Poor Buying Experience
- I purchased a Positive Grid Spark 2 under a pre-order discount for the first hundred customers. - The website did not indicate a rechargeable batter...
c
customer
trustpilot.com
Oct 01, 2025
Worked fine until I changed phones. It’s gone to rats now
Spark Go worked fine, bought the Hendrix pack - great. Got a new phone and the nightmare began. Only half of the JH features are there, app is logged...
J
John Kernaghan
trustpilot.com
Oct 01, 2025
Wow this thing is CRAP!!
Wow this thing is CRAP!!! Worked great with my first phone but as soon as I got a new device this thing went to s#*t! Even positive grid can’t figure...
M
Mr Paul McDermott
trustpilot.com
Oct 01, 2025
BIAS FX2 update disaster
Hello, I updated BIASFX 2 in Dec. 2023. The update completely wiped out my existing version and all the settings I had spent time tweaking. I contacte...