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We Collect & Analyze Reviews

Audeze
Experiences & Reviews

Audeze is an American audio manufacturer that designs high-end headphones and in-ear monitors, with a focus on planar magnetic driver technology for audiophiles, studio professionals and gamers. The companyโ€™s products are positioned toward listeners seeking detailed sound reproduction and premium features. Consumers searching reviews of Audeze typically look for information on sound quality, build reliability, warranty handling and customer support.

Overview & Key Metrics

Reviews Analyzed 12
Positive Sentiment 33%
Latest Review 16d
Overall Rating
2.4

Our Analysis

๐ŸŽฏ

Service quality

Customer-service experiences vary: some reviewers praise fast, helpful responses and thorough repairs; many report ignored inquiries, slow replies and unsatisfactory resolutions.

Share of mentions
19%
Weak
๐Ÿ’ฐ

Value for money

Several buyers praise sound but question long-term value due to reported durability issues, unexpected costs and perceived poor post-warranty support.

Share of mentions
11%
Weak
โšก

User experience

Sound and comfort are frequently praised, yet multiple reviewers describe usability problems (static, rattles) and failures that degrade everyday use.

Share of mentions
14%
Weak
๐Ÿ”ง

Product quality

Audio performance is commonly rated highly, but numerous reports describe structural failuresโ€”cracked plastic, driver failures and recurring design-related defects.

Share of mentions
17%
Mixed
๐Ÿ“ž

Communication

Communication is inconsistent: some customers received timely updates and tracking; many others describe delayed, infrequent or missing responses from support.

Share of mentions
19%
Weak
โญ

Overall experience

Overall impressions are split: several strong endorsements for sound and occasional solid support, but many reviewers report failures, slow remedies and warranty frustrations.

Share of mentions
19%
Weak

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 12 reviews

All Customer Reviews

Sources: Trustpilot (11) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

W
Wildings
trustpilot.com Oct 01, 2025

My experience with Audeze customerโ€ฆ

My experience with Audeze customer service was excellent. Had a failed driver on 2011 LCD3. From my first inquiry, amm my communications were responde...

A
Andrei
trustpilot.com Oct 01, 2025

support will ignore you

support will ignore you, i order the headphones & asked suppor...

E
Emmanuel Perez
trustpilot.com Oct 01, 2025

Don't be high-end product from AUDEZE

Don't be high-end product from AUDEZE. After 2 year, my headphones started cracking,...

B
Boris Lipchin
trustpilot.com Oct 01, 2025

Defective part shipped, no cure

I bought the Audeze Mobius one of the highest end headphones that money can buy expecting quality. The sound was great, but the plastic broke just abo...

N
Nicholas Parry
trustpilot.com Oct 01, 2025

Brought a pair of Maxwell gamingโ€ฆ

Brought a pair of Maxwell gaming headphones for xbox. Has a terrible static feed back noise when sidetone is switched on . Audeze customer service is...

V
Velnes Velniukas
trustpilot.com Oct 01, 2025

I'll tell my personal opinion

I'll tell my personal opinion - you make your own choice, but as a customer to customer I will warn anyone who wants to invest in any headphones from...

M
Matthew E Bolstad
trustpilot.com Oct 01, 2025

Products A+ CS support, ... still processing ๐Ÿ˜

Although one support member in CS has been communicative, and addressed questions I have had regarding a pre-authorized return of an item, the follow...

H
Hatem
trustpilot.com Oct 01, 2025

Terrible Customer Support

Got my pair of LCD2C with a defect. My right speaker rattles on bassy tracks or when I raise the volume, later on it became more apparent and unbearab...

G
Godfrey
trustpilot.com Oct 01, 2025

I recently bought an Audeze Euclid

I recently bought an Audeze Euclid. It took them about one week to get my order shipped and this is acceptable for me given the supply chain program e...

M
Martin
trustpilot.com Oct 01, 2025

Right side driver went silent after 3ยฝโ€ฆ

Right side driver went silent after 3ยฝ on a product that is supposed to last much, much longer. The warranty is 3 years. Disgusting coincidence that i...

H
Hobib Ali
trustpilot.com Oct 01, 2025

The Best headphones I've owned...

The Best headphones I've owned and heard period,The LCD2 literally sounds like my 7.2 speaker system is playing, so immersive and open, you can hear e...

A
Alphonse
Collected.reviews Dec 14, 2021

LCD-5 Headphone

I would like to tell you about the great experience I had with Audeze. I bought their newest LCD-5 and I absolutely love it. With their 100% coverage, you can expect some of the best audio quality available today in a very comfortable headphone system. The headphones I purchased are in-ear headphones which were LCD-5s. They have features that include high-quality audio, the ability to play very loud without producing too much distortion and they can output in a frequency range of 15 Hz and 25 kHz which is pretty awesome. Besides, the customer care was informative, helpful, and supportive throughout the buying process. The delivery is fast, and I look forward to my next purchase with this company.

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Conclusion

Reviewers consistently report very good audio performance across Audeze models, with multiple users praising clarity, immersion and comfort. At the same time, a substantial number of reviews describe build and durability problems (cracked plastics, driver failures) and inconsistent warranty or repair outcomes. Customer experiences with support and communication are mixed: some buyers received quick, helpful service and tracking, while many others report slow responses, delayed refunds or requests to shoulder shipping costs. If youโ€™re considering Audeze, weigh the high reported sound quality against the frequency of durability and after-sales complaints, and verify warranty coverage and return/refund procedures before purchase.