Reviewers often highlight clear audio and an immersive soundstage on certain Audeze models. Many also describe durability problems, including cracked earcups and driver failures. Several customers report slow or restrictive service, such as delayed refunds and requests for reseller warranty proof. A smaller group describes quick, effective repairs and helpful support.
Examples from available reviews (Dec 2021 – Mar 2026).
The plastic broke shortly after warranty expired and replacements were mishandled.
“the plastic broke just above the ear cup shortly after warranty expired.”
Resellers required paid proof for warranty, blocking claim resolution outside US.
“I must have proof it's a manufacturing fault by a reputable headphone repair shop.”
LCD2s offer immersive, accurate sound and dependable customer service.
“The LCD2 literally sounds like my 7.2 speaker system is playing”
Payment refund has been delayed five weeks despite support contact.
“5 weeks, and counting, I have yet to be reimbursed!”
Service experiences split between quick, effective repairs and long, unresolved cases. Several reviewers mention delayed refunds and requests for paid proof or customer-paid repair shipping. Some specifically praise a fast driver repair and clear updates from support.
Value drops when hardware fails soon after the warranty ends and buyers must pay for repairs. A number of reviewers questioned how replacements were handled and how quickly refunds arrived. Strong sound quality gets praise but only partly offsets the cost and durability concerns.
Ordering and support sometimes faltered, with items shown as in stock but not shipped and long waits for basic replies. Several people describe ignored support requests and slow updates on receiving items or shipping. A smaller share report smooth processes and clear resolutions.
Negative reviews focus on durability, with repeated mentions of cracked plastic, fragile earcups, driver failures, and static noise on some headsets. Positive comments point to models with accurate, immersive sound and strong bass. Complaints about physical build issues appear more often than issues with audio performance.
People describe gaps in order updates and slow support replies. Reviewers mention support not responding to receipt requests and confusion about whether items were actually available. A minority credit support for clear, helpful communication.
The reviews contrast strong praise for sound with frequent complaints about durability and support. Reports of build failures and service delays show up repeatedly. A smaller group describe satisfactory repairs and strong audio performance, leaving a polarized overall picture.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (13) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Resellers required paid proof for warranty, blocking claim resolution outside US.
“I must have proof it's a manufacturing fault by a reputable headphone repair shop.”
Order showed in-stock then sold out with no shipping notification.
“Bought a headset which was in stock over 1 week ago.”
Audeze provided fast, clear service and successful driver repair.
“My experience with Audeze customer service was excellent.”
Support did not respond to a receipt request for 15 days.
“support will ignore you”
Headphones began cracking after two years and company dismissed issue.
“After 2 year, my headphones started cracking”
The plastic broke shortly after warranty expired and replacements were mishandled.
“the plastic broke just above the ear cup shortly after warranty expired.”
Maxwell headset had static feedback and Audeze cited design as acceptable.
“Has a terrible static feed back noise when sidetone is switched on .”
Mobius earcup cracked repeatedly and Audeze failed to provide a lasting fix.
“a very fragile-looking piece of plastic had cracked almost throughout it's entirety.”
Payment refund has been delayed five weeks despite support contact.
“5 weeks, and counting, I have yet to be reimbursed!”
Defective speaker required customer-paid shipping for repair per support policy.
“Sound is the only good about Audeze, other than that is terribly disappointing.”
Euclid earbuds deliver crystal-clear sound and responsive customer service.
“The sound is crystal clear with real good bass.”
Right driver failed after 3.5 years and build durability disappointed the owner.
“Right side driver went silent after 3½ on a product that is supposed to last much, much longer.”
LCD2s offer immersive, accurate sound and dependable customer service.
“The LCD2 literally sounds like my 7.2 speaker system is playing”
I would like to tell you about the great experience I had with Audeze. I bought their newest LCD-5 and I absolutely love it. With their 100% coverage, you can expect some of the best audio quality available today in a very comfortable headphone system. The headphones I purchased are in-ear headphones which were LCD-5s. They have features that include high-quality audio, the ability to play very loud without producing too much distortion and they can output in a frequency range of 15 Hz and 25 kHz which is pretty awesome. Besides, the customer care was informative, helpful, and supportive throughout the buying process. The delivery is fast, and I look forward to my next purchase with this company.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Audeze designs and makes high-end headphones and audio accessories. It builds products for personal listening and studio work, emphasizing transducer technology such as planar magnetic drivers. The company sells through its online store and via authorized retailers and distributors worldwide. Audeze posts technical specs for its models and provides warranty and repair services for its hardware.