Reviews Analyzed
12
We Collect & Analyze Reviews
Audeze
Experiences & Reviews
Audeze is an American audio manufacturer that designs high-end headphones and in-ear monitors, with a focus on planar magnetic driver technology for audiophiles, studio professionals and gamers. The company’s products are positioned toward listeners seeking detailed sound reproduction and premium features. Consumers searching reviews of Audeze typically look for information on sound quality, build reliability, warranty handling and customer support.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
16d
Overall Rating
2.4
Our Analysis
🎯
Service quality
Customer-service experiences vary: some reviewers praise fast, helpful responses and thorough repairs; many report ignored inquiries, slow replies and unsatisfactory resolutions.
Share of mentions
Weak
19%
💰
Value for money
Several buyers praise sound but question long-term value due to reported durability issues, unexpected costs and perceived poor post-warranty support.
Share of mentions
Weak
11%
⚡
User experience
Sound and comfort are frequently praised, yet multiple reviewers describe usability problems (static, rattles) and failures that degrade everyday use.
Share of mentions
Weak
14%
🔧
Product quality
Audio performance is commonly rated highly, but numerous reports describe structural failures—cracked plastic, driver failures and recurring design-related defects.
Share of mentions
Mixed
17%
📞
Communication
Communication is inconsistent: some customers received timely updates and tracking; many others describe delayed, infrequent or missing responses from support.
Share of mentions
Weak
19%
⭐
Overall experience
Overall impressions are split: several strong endorsements for sound and occasional solid support, but many reviewers report failures, slow remedies and warranty frustrations.
Share of mentions
Weak
19%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 12 verified reviews (December 2021 – October 2025).
Defective part shipped, no cure
"I bought the Audeze Mobius one of the highest end headphones that money can buy expecting quality. The sound was great, but the plastic broke just abo..."
Boris Lipchin
Trustpilot
Oct 01, 2025
Featured for: Detailed negative on repairs/process
My experience with Audeze customer…
"My experience with Audeze customer service was excellent. Had a failed driver on 2011 LCD3. From my first inquiry, amm my communications were responde..."
Wildings
Trustpilot
Oct 01, 2025
Featured for: Positive fast responsive customer service
support will ignore you
"support will ignore you, i order the headphones & asked suppor..."
Andrei
Trustpilot
Oct 01, 2025
Featured for: Concise complaint about ignored support
I recently bought an Audeze Euclid
"I recently bought an Audeze Euclid. It took them about one week to get my order shipped and this is acceptable for me given the supply chain program e..."
Godfrey
Trustpilot
Oct 01, 2025
Featured for: Positive product and responsive emails
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 12 reviews
All Customer Reviews
Sources: Trustpilot (11) · Collected.reviews (1) · Quotes shortened · As of: October 2025
W
Wildings
trustpilot.com
Oct 01, 2025
My experience with Audeze customer…
My experience with Audeze customer service was excellent. Had a failed driver on 2011 LCD3. From my first inquiry, amm my communications were responde...
A
Andrei
trustpilot.com
Oct 01, 2025
support will ignore you
support will ignore you, i order the headphones & asked suppor...
E
Emmanuel Perez
trustpilot.com
Oct 01, 2025
Don't be high-end product from AUDEZE
Don't be high-end product from AUDEZE. After 2 year, my headphones started cracking,...
B
Boris Lipchin
trustpilot.com
Oct 01, 2025
Defective part shipped, no cure
I bought the Audeze Mobius one of the highest end headphones that money can buy expecting quality. The sound was great, but the plastic broke just abo...
N
Nicholas Parry
trustpilot.com
Oct 01, 2025
Brought a pair of Maxwell gaming…
Brought a pair of Maxwell gaming headphones for xbox. Has a terrible static feed back noise when sidetone is switched on . Audeze customer service is...
V
Velnes Velniukas
trustpilot.com
Oct 01, 2025
I'll tell my personal opinion
I'll tell my personal opinion - you make your own choice, but as a customer to customer I will warn anyone who wants to invest in any headphones from...
M
Matthew E Bolstad
trustpilot.com
Oct 01, 2025
Products A+ CS support, ... still processing 😐
Although one support member in CS has been communicative, and addressed questions I have had regarding a pre-authorized return of an item, the follow...
H
Hatem
trustpilot.com
Oct 01, 2025
Terrible Customer Support
Got my pair of LCD2C with a defect. My right speaker rattles on bassy tracks or when I raise the volume, later on it became more apparent and unbearab...
G
Godfrey
trustpilot.com
Oct 01, 2025
I recently bought an Audeze Euclid
I recently bought an Audeze Euclid. It took them about one week to get my order shipped and this is acceptable for me given the supply chain program e...
M
Martin
trustpilot.com
Oct 01, 2025
Right side driver went silent after 3½…
Right side driver went silent after 3½ on a product that is supposed to last much, much longer. The warranty is 3 years. Disgusting coincidence that i...
H
Hobib Ali
trustpilot.com
Oct 01, 2025
The Best headphones I've owned...
The Best headphones I've owned and heard period,The LCD2 literally sounds like my 7.2 speaker system is playing, so immersive and open, you can hear e...
A
Alphonse
Collected.reviews
Dec 14, 2021
LCD-5 Headphone
I would like to tell you about the great experience I had with Audeze. I bought their newest LCD-5 and I absolutely love it. With their 100% coverage, you can expect some of the best audio quality available today in a very comfortable headphone system. The headphones I purchased are in-ear headphones which were LCD-5s. They have features that include high-quality audio, the ability to play very loud without producing too much distortion and they can output in a frequency range of 15 Hz and 25 kHz which is pretty awesome. Besides, the customer care was informative, helpful, and supportive throughout the buying process. The delivery is fast, and I look forward to my next purchase with this company.
Conclusion
Reviewers consistently report very good audio performance across Audeze models, with multiple users praising clarity, immersion and comfort. At the same time, a substantial number of reviews describe build and durability problems (cracked plastics, driver failures) and inconsistent warranty or repair outcomes. Customer experiences with support and communication are mixed: some buyers received quick, helpful service and tracking, while many others report slow responses, delayed refunds or requests to shoulder shipping costs. If you’re considering Audeze, weigh the high reported sound quality against the frequency of durability and after-sales complaints, and verify warranty coverage and return/refund procedures before purchase.