Reviewers consistently report very good audio performance across Audeze models, with multiple users praising clarity, immersion and comfort. At the same time, a substantial number of reviews describe build and durability problems (cracked plastics, driver failures) and inconsistent warranty or repair outcomes. Customer experiences with support and communication are mixed: some buyers received quick, helpful service and tracking, while many others report slow responses, delayed refunds or requests to shoulder shipping costs. If you’re considering Audeze, weigh the high reported sound quality against the frequency of durability and after-sales complaints, and verify warranty coverage and return/refund procedures before purchase.
Examples from available reviews (Dec 2021 – Feb 2026).
The plastic broke shortly after warranty expired and replacements were mishandled.
“the plastic broke just above the ear cup shortly after warranty expired.”
Audeze provided fast, clear service and successful driver repair.
“My experience with Audeze customer service was excellent.”
Support did not respond to a receipt request for 15 days.
“support will ignore you”
Euclid earbuds deliver crystal-clear sound and responsive customer service.
“The sound is crystal clear with real good bass.”
Customer-service experiences vary: some reviewers praise fast, helpful responses and thorough repairs; many report ignored inquiries, slow replies and unsatisfactory resolutions.
Several buyers praise sound but question long-term value due to reported durability issues, unexpected costs and perceived poor post-warranty support.
Sound and comfort are frequently praised, yet multiple reviewers describe usability problems (static, rattles) and failures that degrade everyday use.
Audio performance is commonly rated highly, but numerous reports describe structural failures—cracked plastic, driver failures and recurring design-related defects.
Communication is inconsistent: some customers received timely updates and tracking; many others describe delayed, infrequent or missing responses from support.
Overall impressions are split: several strong endorsements for sound and occasional solid support, but many reviewers report failures, slow remedies and warranty frustrations.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (13) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Resellers required paid proof for warranty, blocking claim resolution outside US.
“I must have proof it's a manufacturing fault by a reputable headphone repair shop.”
Order showed in-stock then sold out with no shipping notification.
“Bought a headset which was in stock over 1 week ago.”
Audeze provided fast, clear service and successful driver repair.
“My experience with Audeze customer service was excellent.”
Support did not respond to a receipt request for 15 days.
“support will ignore you”
Headphones began cracking after two years and company dismissed issue.
“After 2 year, my headphones started cracking”
The plastic broke shortly after warranty expired and replacements were mishandled.
“the plastic broke just above the ear cup shortly after warranty expired.”
Maxwell headset had static feedback and Audeze cited design as acceptable.
“Has a terrible static feed back noise when sidetone is switched on .”
Mobius earcup cracked repeatedly and Audeze failed to provide a lasting fix.
“a very fragile-looking piece of plastic had cracked almost throughout it's entirety.”
Payment refund has been delayed five weeks despite support contact.
“5 weeks, and counting, I have yet to be reimbursed!”
Defective speaker required customer-paid shipping for repair per support policy.
“Sound is the only good about Audeze, other than that is terribly disappointing.”
Euclid earbuds deliver crystal-clear sound and responsive customer service.
“The sound is crystal clear with real good bass.”
Right driver failed after 3.5 years and build durability disappointed the owner.
“Right side driver went silent after 3½ on a product that is supposed to last much, much longer.”
LCD2s offer immersive, accurate sound and dependable customer service.
“The LCD2 literally sounds like my 7.2 speaker system is playing”
I would like to tell you about the great experience I had with Audeze. I bought their newest LCD-5 and I absolutely love it. With their 100% coverage, you can expect some of the best audio quality available today in a very comfortable headphone system. The headphones I purchased are in-ear headphones which were LCD-5s. They have features that include high-quality audio, the ability to play very loud without producing too much distortion and they can output in a frequency range of 15 Hz and 25 kHz which is pretty awesome. Besides, the customer care was informative, helpful, and supportive throughout the buying process. The delivery is fast, and I look forward to my next purchase with this company.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Audeze is an American audio manufacturer that designs high-end headphones and in-ear monitors, with a focus on planar magnetic driver technology for audiophiles, studio professionals and gamers. The company’s products are positioned toward listeners seeking detailed sound reproduction and premium features. Consumers searching reviews of Audeze typically look for information on sound quality, build reliability, warranty handling and customer support.