roll (1 reviews)

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Overall
8.6

roll

After ages of being tossed away and relegated to special occasions like tournaments, the bicycle is finally making a comeback into the mainstream as a viable means of transportation. There is a sudden cry for an increase in bicycle use. Burning carbon-basedfuel for years and damaging the planet has got us there. One other reason for the campaign for bicycles is their health benefits. It can help people who don’t exercise do just that while on their way to work. Is the buzz getting to you? Are you ready to embrace the bicycle once again? If you are excited about owning a bike once again but don’t know where to get one, check out roll: BicycleCompany. It is one of the many businesses in the bicycle market which claims to offer you the best deals. However, before you do business with them, it is important that you read reviews of past customers of this company to find out if they are really worth it.

About roll
roll is a bicycle manufacturer and seller. They do not sell bicycles made by other bicycle brands; their bikes are custommade. roll custom makes most of their bicycle parts. They design and build bicycle frames, forks, handles, etc. They have pre-made bicycles that customers can purchase. They have pre-made custom bicycles to which customers can make preferential adjustments before buying. The business has been around for 12 years, and the founders have shown their interest in charity organizations. They have donated to many nonprofit bicycle organizations in the past.

Products and Service of roll
This bicycle company has an e-commerce platform through which customers can place orders for bicycles and expect them to be delivered. On their e-commerce platform, once bicycle buyers pick out a bike they love, they are presented the option of customizing it using the company’s interactive user interface right within their web browsers. It is not always possible to change bicycle parts such as its frame, for example. While making custom changes to a bicycle model, these parts can be selected or deselected.

roll sells pre-made bicycles. The bicycles are available in different colors and are purpose-specific. Some are built to handle city life, and others are for rural areas. They also have bikes designed to handle the difficulty of a race track.

The business offers an extended return policy. Unsatisfied customers can return a bicycle purchased from the company within the first 50 days if they find it unsatisfactory. They even offer to cover the shipping cost of returning an item to them. If a return is made outside these 50 days, shipping costs will not be covered.

Compliments, Complaints, and Tips for roll
We will love you to share your experience if you’ve bought a bicycle from this company in the past, via a customer review. Did the transaction go smoothly? If it didn’t, how responsive was customer support? Were the bikes great, and would you recommend them to others? Answering these questions can help other customers like understand what to expect from this company.

Reviews, complaints & experiences

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roll - All reviews
  • Jhow
    10-11-2021

    Bike

    I recently ordered a bike from their online store. Few days later I contacted the customer service by email asking when the item would be shipped and got a reply saying that the item would be shipped very soon. After 3 weeks from the purchase the item still had not been shipped and I contacted the customer service by email again. I got a reply that they would look into the case so we could find a solution... That was a month later now. I get the impression I won't get my order delivered. I contacted them several times since, this time with no answer whatsoever. Very disappointed in this company and the way they treat customers. Seems fraudulent!

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    Overall
    8.5
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