Reviews Analyzed
21
We Collect & Analyze Reviews
Sears
Experiences & Reviews
Sears is a long-established American retail company known historically for department stores and appliance brands such as Kenmore and Craftsman. In recent years SearsPartsDirect has operated as the parts distribution channel for appliance and home-equipment components, listing replacement parts, accessories and repair items online. Consumers searching reviews for Sears or SearsPartsDirect often look for information about parts availability, shipping, returns, and customer support related to appliance repairs.
Overview & Key Metrics
Positive Sentiment
5%
Latest Review
19d
Overall Rating
1.1
Our Analysis
🎯
Service quality
Most reviews describe poor service: order mistakes, repeated promises, difficulty cancelling, and slow or missing refunds; a few report successful technician repairs.
Share of mentions
Weak
24%
💰
Value for money
A small number cite good prices, while others report higher prices than competitors or feel overcharged when service and refunds fail.
Share of mentions
Mixed
3%
⚡
User experience
Many users report misleading "in stock" claims, confusing website/ordering flows, long fulfillment delays, and poor online ordering experiences.
Share of mentions
Weak
20%
🔧
Product quality
Some customers received correct, working parts, but multiple reports describe wrong, used, dirty, or poorly packed parts and missing instructions.
Share of mentions
Weak
7%
📞
Communication
Frequent complaints concern late or missing backorder notices, unclear tracking, repeated refund promises, and difficulty reaching helpful live support.
Share of mentions
Weak
21%
⭐
Overall experience
The overall tone is negative: many customers experienced delays, refunds problems and wrong items; some customers did report successful repairs.
Share of mentions
Weak
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Condenser Coil
" Getting quality refrigerator parts is a difficult task from experience. It took me months before I could get a condenser coil for my Kenmore2538362291 refrigerator. Luckily after the long search, I bumped into Sears PartsDirect, checked through their website that is easy to navigate and found they had different parts of home appliances. Among the many brands, I got a perfect condenser coil. I was excited about the prices and quality. I went further to schedule a repair with their timely technician. I liked his diligence. He did a good job, the refrigerator is working. I got 100% satisfaction from Sears PartsDirect."
Samantha Adam
Collected.reviews
Nov 15, 2021
Featured for: Positive parts match and technician service
Garbage ass company
"Ordered a wall thermostat from them and received a temperature sensor that goes inside the air handler. I informed them of the problem and they sent t..."
Jonathan Ludlow
Trustpilot
Oct 01, 2025
Featured for: Wrong item sent; refund via PayPal
SCAM site. AVOID
"SCAM site. They list parts “in stock” but they’re not. Before ordering, I called to ask them if the part is actually in stock and not back ordered and..."
hall street home
Trustpilot
Oct 01, 2025
Featured for: Listed in-stock but backordered and refunded
Six weeks later I'm still waiting for the refund.
"Price was twice what I found on Amazon. Original transaction was on 5/28/25. I canceled the order within the required one hour time window and was cha..."
Drea
Trustpilot
Oct 01, 2025
Featured for: Canceled promptly but charged; refund delayed
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Michael Sassin
trustpilot.com
Oct 01, 2025
I ordered parts that were supposedly in…
I ordered parts that were supposedly in stock to repair a water heater, however, shortly after ordering those parts, I received notice they were on ba...
J
Jonathan Ludlow
trustpilot.com
Oct 01, 2025
Garbage ass company
Ordered a wall thermostat from them and received a temperature sensor that goes inside the air handler. I informed them of the problem and they sent t...
P
Phil Purvis
trustpilot.com
Oct 01, 2025
Ordered from Sears part direct
Ordered from Sears part direct. Said it was in stock. Would be here in a couple days. It didn't show called them and they...
K
Kevin Richeson
trustpilot.com
Oct 01, 2025
Seems like a scam
Seems like a scam. Ordered a part on July 17, received a July 31 expected delivery, called on July 25 as product had still not shipped and was told pr...
h
hall street home
trustpilot.com
Oct 01, 2025
SCAM site. AVOID
SCAM site. They list parts “in stock” but they’re not. Before ordering, I called to ask them if the part is actually in stock and not back ordered and...
D
Drea
trustpilot.com
Oct 01, 2025
Six weeks later I'm still waiting for the refund.
Price was twice what I found on Amazon. Original transaction was on 5/28/25. I canceled the order within the required one hour time window and was cha...
K
KG
trustpilot.com
Oct 01, 2025
Water Softener part from Sears Direct
So I ordered a water softener bypass valve on 6/2/25 and paid for expedited shipping to get it in 2 days. After 2 days i reached out and they told me...
I
Imangel
trustpilot.com
Oct 01, 2025
Websites lies about delivery... 7mo wait beware
Ordered water filter 22Apr2025 and website stated it will get here within a week. Then I get an email stating it's backordered and when I called custo...
S
Severus TVR
trustpilot.com
Oct 01, 2025
This is the worst online store ever!
This is the worst online store ever! Lies, negligence, and total disregard for customers I ordered a part from SearsPartsDirect on March 5. The estima...
T
Tim Fells
trustpilot.com
Oct 01, 2025
Ordered a part from @searspartsdirect
Ordered a part from @searspartsdirect. Old company good reputation. Also old part - not made anymore, can't believe they have one. Call up to check. Y...
R
Ronald
trustpilot.com
Oct 01, 2025
LYING THIEVES... STAY AWAY FROM THIS COMPANY!
it would less than 1 star if I had the option. Absolutely worthless, lying slime...D...
J
Jchill
trustpilot.com
Oct 01, 2025
TERRIBLE
TERRIBLE. Seems like a potentially fraudulent or unscrupulous business. Purchased a part, listed at good price, listed as in stock but has never even...
J
John
trustpilot.com
Oct 01, 2025
Delayed refund for purchase of a part that doesn't exist
I ordered a control board for an oven along with another part on 12/29/2024. The order was shipped without the control board. Turns out the control bo...
L
Lisa Winford Schmitz
trustpilot.com
Oct 01, 2025
Good prices, horrible packing procedures
The good: shipped the replacement part for my appliance quickly. The price was much lower than competitors. The bad: the box that the part was shipped...
D
David
trustpilot.com
Oct 01, 2025
Worst Customer Delivery
First of all, they lied to me when the part would be delivered. They told me two days and it took eight. It took over a week for them to get me a part...
D
Dylan
trustpilot.com
Oct 01, 2025
Avoid them like the plague
Do yourself a favor and pay whatever additional fee there is to order your parts from somewhere else. By the time you save 10% with SearsPartsDirect,...
C
Clayton
trustpilot.com
Oct 01, 2025
SCAM…
Never received parts ordered and never received refund...
K
K H
trustpilot.com
Oct 01, 2025
I now installed Trustpilot browser extension to protect me from scammers like this
I ordered a control board for my range for $172 plus tax & shipping $199 total. The new board is defective since the solenoid to power the plate click...
S
Steve Rosen
trustpilot.com
Oct 01, 2025
The WORST company
The WORST company. I have now had to order the same part three times. 1st time - sent wrong part 2nd time - part never sent 3rd time - part sent to th...
M
Mark
trustpilot.com
Oct 01, 2025
I have cancelled this order with your…
I have cancelled this order with your employee, Jaye, from the Philippines on 11/11/24 @ 11:15 AM. She told me she would send an email to confirm the...
Conclusion
Across these reviews, recurring issues reported by consumers include inaccurate "in stock" listings, long shipment or backorder delays, and repeated problems obtaining refunds or clear order updates. Several reviews also describe receiving wrong or poorly packed parts, requiring extra time to resolve or to dispute charges. A minority of customers report positive outcomes: accurate parts, reasonable price, and successful technician installations. Consumers considering SearsPartsDirect should verify real-time stock confirmations, keep order and payment records, use payment methods that allow dispute resolution if necessary, and weigh third‑party parts vendors if prompt delivery or dependable refunds are critical.