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Dinnerly
Reviews & Experiences

These reviews present a mixed picture of Dinnerly. Many reviewers appreciate the low cost, straightforward recipes, and convenience of pre-portioned meal kits. However, a sizeable number report delivery failures (late or missing boxes), damaged or spoiled ingredients, and difficulty obtaining timely customer service or full refunds. Prospective customers who prioritize price and simple recipes may find value, while those needing reliable delivery and responsive support should weigh recent reports of fulfillment and communication issues.

Overview & Key Metrics

Review count
21
Sources
trustpilot.com, Collected.reviews
Last updated
October 2025

What reviewers often mention

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Service quality

Many reviewers report late, missing, or spoiled deliveries and inconsistent shipping; delivery reliability is a frequent point of complaint.

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Value for money

Some customers highlight economical pricing and good value; others say refunds, credits, or wasted boxes reduce perceived value.

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User experience

Users frequently cite simple, convenient recipes and easy meal prep; a minority report repetitive menus or unclear instructions.

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Product quality

Many reviews praise the taste and basic ingredient quality, while a substantial group reports damaged, missing, or spoiled items and packaging issues.

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Communication

Multiple reviewers describe unresponsive support, automated replies, and difficulty reaching a human; a smaller number report prompt responses.

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Overall experience

Overall experiences are mixed: long-term users report convenience and value, but many recent reviewers cite delivery, quality, and support problems.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

E
E Miller
trustpilot.com Oct 01, 2025

Recipes are good, consistent delivery is not - The recipes are good and simple enough to make. Sometimes we even keep the recipe and make it...

A
Amanda Cote
trustpilot.com Oct 01, 2025

Iโ€™ve had 3 deliveries, out of maybe 6 total, that are days late. I planned grocery trips around these deliveries and counted on these meals. One was d...

J
Jill Grunenwald
trustpilot.com Oct 01, 2025

Awful customer service - One of the ice packs exploded and a few ingredients were damaged because of it. I sent an email, but received ZERO follow ups. Not e...

L
Lisa Kuhlman Tietig
trustpilot.com Oct 01, 2025

The food was good, but I had too many delivery issues -- missing deliveries, del...

L
Lisa
trustpilot.com Oct 01, 2025

Reasonable Pricing, Good Quality, Packaging Needs Upgrade - Overall, the meals are good, reasonably priced and the ingredients are of decent quality. The instructions are a bit convoluted, however. Also, for mo...

J
Jennifer
trustpilot.com Oct 01, 2025

Boxes donโ€™t show up - First box arrived late, second box never arrived, third box never arrived. I am now canceling this โ€œservice.โ€ You canโ€™t get through to customer se...

E
Erica Martens
trustpilot.com Oct 01, 2025

Terrible Quality Control - I like the convenience and simplicity of the recipes, but the quality has really gone downhill lately. Iโ€™ve received moldy food, opened and leaking me...

j
judy lease
trustpilot.com Oct 01, 2025

I like that the ingredients are provided but I have several times had mi...

V
Victoria Cedeno
trustpilot.com Oct 01, 2025

Missing items. Inconsistent ingredients and menu cards with directions. Missed delivery times with no reason why. Menu is...

N
Not happy right now
trustpilot.com Oct 01, 2025

Long time customer, sadly not for long - Long time customer. Got this request for feedback at a pretty bad time because the last two weeks I have had with Dinnerly have been the worst experie...

J
Jeannine Sadler
trustpilot.com Oct 01, 2025

While I like it, it has some issues - It has been very shaky as of recently with service. Food has been missing, I have received the wrong ingredients, food has been damaged during deliver...

C
Christina
trustpilot.com Oct 01, 2025

I did not receive my second box and have yet to get my refund I requested. ** edited to reply to Dinnerly. Hello, I ca...

O
Olivia Pridey-Patton
trustpilot.com Oct 01, 2025

My delivery never arrived, and I was only given a partial...

C
Charlotte
trustpilot.com Oct 01, 2025

Great meals and low prices โ€ฆ - I really love the food options that Dinnerly offers and their pizzas you make at home are so delicious. The prices are really economical and I do enjo...

N
Nicole S
trustpilot.com Oct 01, 2025

Disappointed, disgusted and out my money - The contents of my box were ruined by exploded sauce and ice packs. I saved the meat because I was able to rinse it off in the sink. I went to cook so...

R
Ryan M
trustpilot.com Oct 01, 2025

They just cannot get it right anymore - Dinnerly and Marley Spoon canโ€™t seem to figure out how to properly package their boxes for moderate summer heat. Iโ€™ve had to throw away three full box...

M
Melissa Roetzel
trustpilot.com Oct 01, 2025

I love using your meal kits. It gives me variety to my usually repetitive meals. I also like the fact I get the j...

N
Natasha
trustpilot.com Oct 01, 2025

Zero stars for customer service - Iโ€™ve sent three emails in the last week about my orders...

T
Troy George
trustpilot.com Oct 01, 2025

Horrible - Horrible. Regretting signing up for the service. Continuing shipping delays. Supposed production delays. Damaged goo...

C
Chris
trustpilot.com Oct 01, 2025

In the beginning it was nice enjoying the variety of dinners offered. After 3 weeks the meals felt like the same meals. Most of the sides provided are...

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.

About Dinnerly

Dinnerly is a U.S.-based meal-kit subscription brand positioned for budget-conscious home cooks. It offers weekly boxes with simplified, digitally delivered recipes and pared-down packaging to keep costs lower than premium kits. Dinnerly is associated with larger meal-kit operators and ships nationwide through parcel carriers, and its offering typically emphasizes quick, lower-cost recipes rather than premium specialty ingredients.