Dinnerly
Experiences & Reviews
Dinnerly is a U.S.-based meal-kit subscription brand positioned for budget-conscious home cooks. It offers weekly boxes with simplified, digitally delivered recipes and pared-down packaging to keep costs lower than premium kits. Dinnerly is associated with larger meal-kit operators and ships nationwide through parcel carriers, and its offering typically emphasizes quick, lower-cost recipes rather than premium specialty ingredients.
Overview & Key Metrics
Our Analysis
Service quality
Many reviewers report late, missing, or spoiled deliveries and inconsistent shipping; delivery reliability is a frequent point of complaint.
Value for money
Some customers highlight economical pricing and good value; others say refunds, credits, or wasted boxes reduce perceived value.
User experience
Users frequently cite simple, convenient recipes and easy meal prep; a minority report repetitive menus or unclear instructions.
Product quality
Many reviews praise the taste and basic ingredient quality, while a substantial group reports damaged, missing, or spoiled items and packaging issues.
Communication
Multiple reviewers describe unresponsive support, automated replies, and difficulty reaching a human; a smaller number report prompt responses.
Overall experience
Overall experiences are mixed: long-term users report convenience and value, but many recent reviewers cite delivery, quality, and support problems.
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Data Collection
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AI Analysis
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Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 โ October 2025).
Great meals and low prices โฆ
"I really love the food options that Dinnerly offers and their pizzas you make at home are so delicious. The prices are really economical and I do enjo..."
Recipes are good, consistent delivery is not
"The recipes are good and simple enough to make. Sometimes we even keep the recipe and make it..."
Terrible Quality Control
"I like the convenience and simplicity of the recipes, but the quality has really gone downhill lately. Iโve received moldy food, opened and leaking me..."
Boxes donโt show up
"First box arrived late, second box never arrived, third box never arrived. I am now canceling this โservice.โ You canโt get through to customer se..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Recipes are good, consistent delivery is not
The recipes are good and simple enough to make. Sometimes we even keep the recipe and make it...
Iโve had 3 deliveries
Iโve had 3 deliveries, out of maybe 6 total, that are days late. I planned grocery trips around these deliveries and counted on these meals. One was d...
Awful customer service
One of the ice packs exploded and a few ingredients were damaged because of it. I sent an email, but received ZERO follow ups. Not e...
The food was good, but too many problems with deliveries.
The food was good, but I had too many delivery issues -- missing deliveries, del...
Reasonable Pricing, Good Quality, Packaging Needs Upgrade
Overall, the meals are good, reasonably priced and the ingredients are of decent quality. The instructions are a bit convoluted, however. Also, for mo...
Boxes donโt show up
First box arrived late, second box never arrived, third box never arrived. I am now canceling this โservice.โ You canโt get through to customer se...
Terrible Quality Control
I like the convenience and simplicity of the recipes, but the quality has really gone downhill lately. Iโve received moldy food, opened and leaking me...
I like that the ingredients areโฆ
I like that the ingredients are provided but I have several times had mi...
Missing items
Missing items. Inconsistent ingredients and menu cards with directions. Missed delivery times with no reason why. Menu is...
Long time customer, sadly not for long
Long time customer. Got this request for feedback at a pretty bad time because the last two weeks I have had with Dinnerly have been the worst experie...
While I like it, it has some issues
It has been very shaky as of recently with service. Food has been missing, I have received the wrong ingredients, food has been damaged during deliver...
I did not receive my second box andโฆ
I did not receive my second box and have yet to get my refund I requested. ** edited to reply to Dinnerly. Hello, I ca...
My delivery never arrived
My delivery never arrived, and I was only given a partial...
Great meals and low prices โฆ
I really love the food options that Dinnerly offers and their pizzas you make at home are so delicious. The prices are really economical and I do enjo...
Disappointed, disgusted and out my money
The contents of my box were ruined by exploded sauce and ice packs. I saved the meat because I was able to rinse it off in the sink. I went to cook so...
They just cannot get it right anymore
Dinnerly and Marley Spoon canโt seem to figure out how to properly package their boxes for moderate summer heat. Iโve had to throw away three full box...
I love using your meal kits
I love using your meal kits. It gives me variety to my usually repetitive meals. I also like the fact I get the j...
Zero stars for customer service
Iโve sent three emails in the last week about my orders...
Horrible
Horrible. Regretting signing up for the service. Continuing shipping delays. Supposed production delays. Damaged goo...
In the beginning it was nice enjoyingโฆ
In the beginning it was nice enjoying the variety of dinners offered. After 3 weeks the meals felt like the same meals. Most of the sides provided are...
Conclusion
These reviews present a mixed picture of Dinnerly. Many reviewers appreciate the low cost, straightforward recipes, and convenience of pre-portioned meal kits. However, a sizeable number report delivery failures (late or missing boxes), damaged or spoiled ingredients, and difficulty obtaining timely customer service or full refunds. Prospective customers who prioritize price and simple recipes may find value, while those needing reliable delivery and responsive support should weigh recent reports of fulfillment and communication issues.