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We Collect & Analyze Reviews

Dinnerly
Experiences & Reviews

Dinnerly is a U.S.-based meal-kit subscription brand positioned for budget-conscious home cooks. It offers weekly boxes with simplified, digitally delivered recipes and pared-down packaging to keep costs lower than premium kits. Dinnerly is associated with larger meal-kit operators and ships nationwide through parcel carriers, and its offering typically emphasizes quick, lower-cost recipes rather than premium specialty ingredients.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 43%
Latest Review 18d
Overall Rating
2.3

Our Analysis

๐ŸŽฏ

Service quality

Many reviewers report late, missing, or spoiled deliveries and inconsistent shipping; delivery reliability is a frequent point of complaint.

Share of mentions
19%
Weak
๐Ÿ’ฐ

Value for money

Some customers highlight economical pricing and good value; others say refunds, credits, or wasted boxes reduce perceived value.

Share of mentions
8%
Mixed
โšก

User experience

Users frequently cite simple, convenient recipes and easy meal prep; a minority report repetitive menus or unclear instructions.

Share of mentions
10%
Strong
๐Ÿ”ง

Product quality

Many reviews praise the taste and basic ingredient quality, while a substantial group reports damaged, missing, or spoiled items and packaging issues.

Share of mentions
20%
Mixed
๐Ÿ“ž

Communication

Multiple reviewers describe unresponsive support, automated replies, and difficulty reaching a human; a smaller number report prompt responses.

Share of mentions
17%
Weak
โญ

Overall experience

Overall experiences are mixed: long-term users report convenience and value, but many recent reviewers cite delivery, quality, and support problems.

Share of mentions
25%
Weak

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

E
E Miller
trustpilot.com Oct 01, 2025

Recipes are good, consistent delivery is not

The recipes are good and simple enough to make. Sometimes we even keep the recipe and make it...

A
Amanda Cote
trustpilot.com Oct 01, 2025

Iโ€™ve had 3 deliveries

Iโ€™ve had 3 deliveries, out of maybe 6 total, that are days late. I planned grocery trips around these deliveries and counted on these meals. One was d...

J
Jill Grunenwald
trustpilot.com Oct 01, 2025

Awful customer service

One of the ice packs exploded and a few ingredients were damaged because of it. I sent an email, but received ZERO follow ups. Not e...

L
Lisa Kuhlman Tietig
trustpilot.com Oct 01, 2025

The food was good, but too many problems with deliveries.

The food was good, but I had too many delivery issues -- missing deliveries, del...

L
Lisa
trustpilot.com Oct 01, 2025

Reasonable Pricing, Good Quality, Packaging Needs Upgrade

Overall, the meals are good, reasonably priced and the ingredients are of decent quality. The instructions are a bit convoluted, however. Also, for mo...

J
Jennifer
trustpilot.com Oct 01, 2025

Boxes donโ€™t show up

First box arrived late, second box never arrived, third box never arrived. I am now canceling this โ€œservice.โ€ You canโ€™t get through to customer se...

E
Erica Martens
trustpilot.com Oct 01, 2025

Terrible Quality Control

I like the convenience and simplicity of the recipes, but the quality has really gone downhill lately. Iโ€™ve received moldy food, opened and leaking me...

j
judy lease
trustpilot.com Oct 01, 2025

I like that the ingredients areโ€ฆ

I like that the ingredients are provided but I have several times had mi...

V
Victoria Cedeno
trustpilot.com Oct 01, 2025

Missing items

Missing items. Inconsistent ingredients and menu cards with directions. Missed delivery times with no reason why. Menu is...

N
Not happy right now
trustpilot.com Oct 01, 2025

Long time customer, sadly not for long

Long time customer. Got this request for feedback at a pretty bad time because the last two weeks I have had with Dinnerly have been the worst experie...

J
Jeannine Sadler
trustpilot.com Oct 01, 2025

While I like it, it has some issues

It has been very shaky as of recently with service. Food has been missing, I have received the wrong ingredients, food has been damaged during deliver...

C
Christina
trustpilot.com Oct 01, 2025

I did not receive my second box andโ€ฆ

I did not receive my second box and have yet to get my refund I requested. ** edited to reply to Dinnerly. Hello, I ca...

O
Olivia Pridey-Patton
trustpilot.com Oct 01, 2025

My delivery never arrived

My delivery never arrived, and I was only given a partial...

C
Charlotte
trustpilot.com Oct 01, 2025

Great meals and low prices โ€ฆ

I really love the food options that Dinnerly offers and their pizzas you make at home are so delicious. The prices are really economical and I do enjo...

N
Nicole S
trustpilot.com Oct 01, 2025

Disappointed, disgusted and out my money

The contents of my box were ruined by exploded sauce and ice packs. I saved the meat because I was able to rinse it off in the sink. I went to cook so...

R
Ryan M
trustpilot.com Oct 01, 2025

They just cannot get it right anymore

Dinnerly and Marley Spoon canโ€™t seem to figure out how to properly package their boxes for moderate summer heat. Iโ€™ve had to throw away three full box...

M
Melissa Roetzel
trustpilot.com Oct 01, 2025

I love using your meal kits

I love using your meal kits. It gives me variety to my usually repetitive meals. I also like the fact I get the j...

N
Natasha
trustpilot.com Oct 01, 2025

Zero stars for customer service

Iโ€™ve sent three emails in the last week about my orders...

T
Troy George
trustpilot.com Oct 01, 2025

Horrible

Horrible. Regretting signing up for the service. Continuing shipping delays. Supposed production delays. Damaged goo...

C
Chris
trustpilot.com Oct 01, 2025

In the beginning it was nice enjoyingโ€ฆ

In the beginning it was nice enjoying the variety of dinners offered. After 3 weeks the meals felt like the same meals. Most of the sides provided are...

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Conclusion

These reviews present a mixed picture of Dinnerly. Many reviewers appreciate the low cost, straightforward recipes, and convenience of pre-portioned meal kits. However, a sizeable number report delivery failures (late or missing boxes), damaged or spoiled ingredients, and difficulty obtaining timely customer service or full refunds. Prospective customers who prioritize price and simple recipes may find value, while those needing reliable delivery and responsive support should weigh recent reports of fulfillment and communication issues.