Many reviewers praise Hale Groves for fresh, flavorful fruit and an easy ordering process. Many also point to quick, helpful phone and email support that fixes issues. Other reviews describe spoiled, overripe, or bitter fruit, plus delivery problems such as wrong addresses and missing shipments. These operational complaints stand out against the frequent five-star feedback.
Examples from available reviews (Nov 2021 – Mar 2026).
Reviewer says these are the best peaches they've ever had.
“Best peaches we ever had”
Pears lacked expected juiciness and sweetness; some were damaged.
“Pears were not as juicy and sweet as I hoped”
Reviewer praises friendly, professional, and helpful customer service.
“ALWAYS EXCELLENT CUSTOMER SERVICE FROM HALE GROVES!”
Order delivery failed and customer service lacked expected attention to detail.
“The order did not deliver as planned”
Reviewers often mention polite, well-informed phone reps and responsive support that fixes problems and issues reimbursements. Still, multiple reviews describe operational breakdowns, including deliveries to the wrong address, missed orders, and late shipments. These issues appear less often than praise, but they drive many of the lowest ratings.
Many customers call the fruit premium and say it justifies the price, especially the peaches and citrus. Some reviewers say items arrived spoiled or bitter after shipping, which they feel undercuts the value. These complaints show up less than the positive notes, but when they do, the dissatisfaction is strong.
Buyers frequently describe the online checkout as simple and phone orders as handled quickly. Gift recipients and repeat customers often note tidy packaging and on-time arrival when delivery goes as expected. A small number of reviews cite problems with expedited or next-day service, and those experiences draw sharp frustration.
Many reviews highlight juicy, sweet peaches and flavorful oranges and grapefruit. Repeat complaints target certain items: overripe or rotting honeybells, lackluster pears, and bitter fruit after long transit. These problems appear intermittently but account for several of the lowest ratings.
Customers often describe clear, fast replies from support by phone and email. Several reviewers say the company corrected order errors and arranged replacements. A smaller group reports weak follow-up when deliveries fail or when orders never get placed.
Feedback splits between strong satisfaction—driven by fruit flavor and helpful staff—and clear dissatisfaction tied to shipping problems and spoilage. Positive experiences make up most of the comments, but operational or quality failures create a noticeable split in outcomes. High praise alongside sharp complaints defines the overall picture.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Everything was perfect and reviewer loved the oranges.
“everything was perfect.”
Website ordering was easy and customer service was prompt and outstanding.
“customer service was prompt and responsive.”
Recipients praised flavorful oranges and nice packaging despite long-distance shipping.
“they all raved about how flavorful the oranges were”
Package was sent to the wrong address instead of intended recipient.
“The package was not sent to the right address.”
The reviewer describes the product as great.
“Great product”
Some honeybells were overripe but company sent replacements and provided excellent service.
“Some honey bells were over ripe.”
The process or service was quick and easy.
“Quick and easy”
Sent as a gift; recipient found the fruit juicy and delicious.
“Absolutely delicious she reported.”
Fruit consistently delicious and delivery was on time.
“The fruit is always delicious and the delivery is on time.”
Grapefruit and pears were excellent; honeybells were less sweet than expected.
“I personally was a bit disappointed in the flavor of the honey bells”
Pears lacked expected juiciness and sweetness; some were damaged.
“Pears were not as juicy and sweet as I hoped”
Paid for next-day delivery but shipments arrived weeks apart.
“Paid for next day, half arrived a week later”
Customer made a mistake and company corrected it amicably.
“they explained and still made it right”
Reviewer praises friendly, professional, and helpful customer service.
“ALWAYS EXCELLENT CUSTOMER SERVICE FROM HALE GROVES!”
Fruit was fresh and delicious.
“Fresh and delicious”
Honeybells arrived very ripe and developed rot and mold within a week.
“after only a week we started seeing rot spots and internal mold”
Oranges arrived after a month and were juicy but very bitter.
“Very bitter.”
Phone order representatives were consistently polite and knowledgeable.
“The people that take your orders over the phone are always so nice and polite.”
Reviewer’s 93-year-old mother loved the grapefruit.
“My 93-year old mother loved the grapefruit”
Fruit was excellent, consistent with previous experiences.
“Excellent fruit, as always”
Reordered spoiled peaches and customer service resolved issue wonderfully.
“reordered peaches that were spoiled and CS was wonderful!”
Apricots lacked taste but company reimbursed and customer pleased.
“the apricots had no taste, and your company reimbursed me”
Peaches were perfect and ordering plus shipping was easy.
“Peaches were perfect, easy ordering and shipping”
Reviewer says these are the best peaches they've ever had.
“Best peaches we ever had”
Company easily changed delivery and peaches were delicious and long-lasting.
“Hale changed delivery easily and all was well.”
Paid extra for expedited cake but order was never placed.
“It was never ordered”
The peaches were fresh and delicious.
“Fresh delicious peaches”
Fruit was delicious and customer service was fantastic.
“Delicious fruit! Fantastic customer service!”
Most peaches were good but one was overripe and costly.
“Except one of them which was overripe.”
Longtime customer praises courteous staff and quickly resolved issues.
“Any issues are quickly resolved.”
Hale Groves' fruit quality surpasses grocery store fruit and is beautifully packaged.
“I cant enjoy grocery store fruit anymore since tasting the quality of Hale Groves.”
Reviewer reports the product was great.
“Great product!”
Order delivery failed and customer service lacked expected attention to detail.
“The order did not deliver as planned”
Reviewer calls them among the best peaches, juicy and sweet.
“These are among the best peaches I have ever eaten.”
Reviewer found the fruit delicious and enjoyed it.
“They were Delicious! 😊👍❤️❤️”
Peaches were ripe, tasty, and delicious.
“Tasty ripe peaches”
The ordering process was easy and straightforward.
“easy ordering process!”
Delivered on time; peaches ripened nicely and were most delicious.
“they were the most delicious free stone peaches I've eaten in the 22 years I've lived here.”
Sales representatives were consistently polite and helpful.
“Reps were always polite and very helpful!”
Pears were amazingly delicious and delivery met expectations.
“they were amazingly delicious.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Hale Groves sells fruit for shipping through online and phone orders. It ships seasonal citrus and stone fruit in boxes and gift assortments to U.S. addresses. The website shows product options, shipping choices, and expedited delivery. Customers can reach support by phone or email with order and fulfillment questions. Hale Groves processes orders, packs fresh fruit, and works with parcel carriers for delivery.