Reviews show consistent praise for fast delivery, responsive customer service and competitive pricing; multiple customers describe replacements, refunds and quick resolutions. Several reviewers name staff who provided timely help, indicating a reliable support process for order problems. A small number of reviews note issues such as a broken bottle in transit or shipments that differed from advertised photos. If these outcomes concern you, check the seller’s selection and shipping policies before ordering and contact customer service promptly—reviewers report effective resolution when they do. For shoppers prioritizing price and quick service, these reviews suggest good value, but be aware of the occasional quality or selection discrepancy.
Examples from available reviews (Oct 2025 – Feb 2026).
Fast service, good wine, and competitive prices.
“Fast service, great wine and great prices.”
Repeat buyer satisfied; leaking bottle was promptly replaced.
“They sent me a replacement bottle of wine and everything was good.”
One bottle broke during shipping but a refund is being issued.
“One bottle was broken during shipping”
Actual wines shipped differed significantly from stock photo selections.
“vastly different than the obvious stock picture”
Most reviewers report fast delivery, helpful customer-service agents and prompt resolution of problems; one reviewer reported a shipping-damaged bottle.
Reviewers often cite competitive prices, case discounts and occasional free shipping or extra percentage-off offers as reasons they buy here.
Ordering is described as easy and deliveries arrive quickly by most reviewers; a few customers noted the received selection differed from pictures.
Many customers report good-to-premium wines in their orders, while a minority reported damaged bottles or unexpected substitutions in shipped selections.
Customers describe responsive, polite support (same-day replies, emails, refunds, replacements and applied discounts) and named staff who helped resolve issues.
Most reviewers express repeat purchases and trust in the company, noting good experiences overall despite occasional issues that were remedied.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (35) · Quotes shortened · As of: February 2026
Customer service helped find and resolve missing order issues.
“The rep I communicated with via email was very helpful”
Customer service quickly corrected an incorrect shipping address.
“Lupe responded so quickly and was so helpful”
Confusing website, slow support, and delayed order fulfillment.
“The website was confusing, customer support was slow to respond”
Order issues with shipping fees, damage, and disputed refund process.
“they charged me $55 for shipping when I went to their website.”
Company sent three cases instead of one but resolved amicably.
“You sent me three cases of wine when I ordered only one!”
Support changed the shipping address after customer contacted them.
“Lupe helped me out & all is well.”
Customer alleges rude representative insulted them and order never arrived.
“Nick was very unprofessional and called me a clown.”
Customer reports hostile support and unexpected automatic subscription policy.
“She told me that I have to accept the wine or pay to have it returned.”
Damaged delivery led to reship fee and unhelpful customer service.
“Had to pay a $40 reshipment fee to get the product resent.”
Alleges refused reshipment or Groupon assistance and poor customer service.
“This merchant is a sham.”
Great prices, excellent communication, and outstanding wine selection.
“Great prices, excellent customer communication (Lupe), outstanding selection of wines from around the world.”
Customer claims refund denied and satisfaction guarantee misrepresented.
“They refused to give me a full refund.”
Charge occurred but order not shipped and discount delayed.
“I didn't get the advertised 10% new customer discount until I asked for it.”
Staff were pleasant and handled informational calls.
“Pleasant staff fielding calls for information”
Offers various wine gift options and quick email responses.
“You can email them and they will respond quickly.”
Fast service, good wine, and competitive prices.
“Fast service, great wine and great prices.”
Repeat buyer satisfied; leaking bottle was promptly replaced.
“They sent me a replacement bottle of wine and everything was good.”
Excellent prices and very fast service.
“super fast service”
Customer service resolved a billing coupon issue quickly.
“The customer service provided was exceptional.”
Ordering was easy and staff answered questions helpfully.
“Easy to purchase.”
Company fulfilled its claims as expected.
“They do what they claim to do.”
Consistently great experiences with the company's team.
“Nothing but great experiences working with their team!”
Received free shipping, additional discount applied to recent purchase.
“No shipping cost on a case at a competitive price”
Curated 20-bottle pack arrived quickly and contained premium wines.
“I have never had a bad wine from Wine on Sale”
Company proactively resolves order problems and makes things right.
“you go out of your way to make it right”
One bottle broke during shipping but a refund is being issued.
“One bottle was broken during shipping”
Free shipping and helpful customer service provided consistently.
“Lupe, the customer service rep was so kind and efficient”
Reviewer states the company is very trustworthy.
“They are a very trustworthy company”
Actual wines shipped differed significantly from stock photo selections.
“vastly different than the obvious stock picture”
All aspects of the order went well.
“All went well”
Easy ordering, fast delivery, and great prices.
“Easy ordering”
Customer service is consistently helpful and responsive.
“Very happy with your customer service”
Fast delivery, good wine, and quick complaint resolution.
“The wine is always delivered quickly.”
Customer service responds same day with helpful answers.
“Responsive same day response with answers”
Order process, polite staff, and on-time delivery were satisfactory.
“Delivery of my order was right on schedule”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Wine On Sale is an online wine retailer that sells wines via its website, offering curated selections and promotional pricing. The site presents inventory, pricing and shipping details so consumers can compare deals and place orders online.