Customers often praise fast delivery, responsive support, and competitive pricing. Many mention helpful email assistance and quick fixes. Some report shipping damage, surprise reship or shipping charges, and trouble getting refunds. A smaller group describes rude or hostile support interactions and occasional confusion on the website.
Examples from available reviews (Oct 2025 – Mar 2026).
Free shipping and helpful customer service provided consistently.
“Lupe, the customer service rep was so kind and efficient”
Customer alleges rude representative insulted them and order never arrived.
“Nick was very unprofessional and called me a clown.”
Damaged delivery led to reship fee and unhelpful customer service.
“Had to pay a $40 reshipment fee to get the product resent.”
Great prices, excellent communication, and outstanding wine selection.
“Great prices, excellent customer communication (Lupe), outstanding selection of wines from around the world.”
Several reviews praise quick replies and same-day email help. Others describe orders that weren’t resolved, refunds that were refused, and one unprofessional representative. Feedback splits between fast problem-solving and major breakdowns in specific cases.
Many customers point to strong pricing, coupons, and free-shipping deals on case orders. Several complaints mention unexpected shipping or reshipment fees and frustration over denied refunds. Pricing feels like a win when promotions apply and a loss when extra charges show up.
Many comments say ordering is easy, checkout is clear, and delivery is on time. Fewer reviews mention a confusing website and slow initial support replies. Most feedback is positive on browsing and ordering, with a few usability hiccups.
Customers often say the wines match expectations and highlight the wide selection. Some reviews report bottles arriving damaged, and at least one mentions the wrong quantity shipped. Wine quality is usually confirmed, but shipping damage or fulfillment mistakes sometimes get in the way.
Many reviewers note fast email responses and polite phone staff answering questions. A smaller number describe hostile exchanges and surprise around subscription or return policies. Communication works well for routine needs but can break down when policy disputes come up.
Many reviewers say they trust the company and buy again because service, pricing, and delivery go smoothly. Others report serious frustration tied to refunds, fees, and rude staff. Reviews clearly split between very satisfied and very dissatisfied experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (35) · Quotes shortened · As of: March 2026
Customer service helped find and resolve missing order issues.
“The rep I communicated with via email was very helpful”
Customer service quickly corrected an incorrect shipping address.
“Lupe responded so quickly and was so helpful”
Confusing website, slow support, and delayed order fulfillment.
“The website was confusing, customer support was slow to respond”
Order issues with shipping fees, damage, and disputed refund process.
“they charged me $55 for shipping when I went to their website.”
Company sent three cases instead of one but resolved amicably.
“You sent me three cases of wine when I ordered only one!”
Support changed the shipping address after customer contacted them.
“Lupe helped me out & all is well.”
Customer alleges rude representative insulted them and order never arrived.
“Nick was very unprofessional and called me a clown.”
Customer reports hostile support and unexpected automatic subscription policy.
“She told me that I have to accept the wine or pay to have it returned.”
Damaged delivery led to reship fee and unhelpful customer service.
“Had to pay a $40 reshipment fee to get the product resent.”
Alleges refused reshipment or Groupon assistance and poor customer service.
“This merchant is a sham.”
Great prices, excellent communication, and outstanding wine selection.
“Great prices, excellent customer communication (Lupe), outstanding selection of wines from around the world.”
Customer claims refund denied and satisfaction guarantee misrepresented.
“They refused to give me a full refund.”
Charge occurred but order not shipped and discount delayed.
“I didn't get the advertised 10% new customer discount until I asked for it.”
Staff were pleasant and handled informational calls.
“Pleasant staff fielding calls for information”
Offers various wine gift options and quick email responses.
“You can email them and they will respond quickly.”
Fast service, good wine, and competitive prices.
“Fast service, great wine and great prices.”
Repeat buyer satisfied; leaking bottle was promptly replaced.
“They sent me a replacement bottle of wine and everything was good.”
Excellent prices and very fast service.
“super fast service”
Customer service resolved a billing coupon issue quickly.
“The customer service provided was exceptional.”
Ordering was easy and staff answered questions helpfully.
“Easy to purchase.”
Company fulfilled its claims as expected.
“They do what they claim to do.”
Consistently great experiences with the company's team.
“Nothing but great experiences working with their team!”
Received free shipping, additional discount applied to recent purchase.
“No shipping cost on a case at a competitive price”
Curated 20-bottle pack arrived quickly and contained premium wines.
“I have never had a bad wine from Wine on Sale”
Company proactively resolves order problems and makes things right.
“you go out of your way to make it right”
One bottle broke during shipping but a refund is being issued.
“One bottle was broken during shipping”
Free shipping and helpful customer service provided consistently.
“Lupe, the customer service rep was so kind and efficient”
Reviewer states the company is very trustworthy.
“They are a very trustworthy company”
Actual wines shipped differed significantly from stock photo selections.
“vastly different than the obvious stock picture”
All aspects of the order went well.
“All went well”
Easy ordering, fast delivery, and great prices.
“Easy ordering”
Customer service is consistently helpful and responsive.
“Very happy with your customer service”
Fast delivery, good wine, and quick complaint resolution.
“The wine is always delivered quickly.”
Customer service responds same day with helpful answers.
“Responsive same day response with answers”
Order process, polite staff, and on-time delivery were satisfactory.
“Delivery of my order was right on schedule”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Wine On Sale is an online retailer selling wine by the bottle or by the case. The site lists domestic and imported wines with prices, descriptions, and images. Customers order through online checkout and can reach support by email or phone. The company offers promotions and lets shoppers redeem coupons at checkout. Wine On Sale ships to addresses where alcohol delivery is allowed under local rules.