Many customers say the products work well and they reorder several times. The most repeated complaints involve fulfillment and billing, including missing parcels and unexpected subscription charges. Several reviewers mention skin reactions and inconsistent formula texture. Overall, reviews split between loyal fans and customers hit by delivery or billing problems.
Examples from available reviews (Oct 2025 – Mar 2026).
Repeated purchases with excellent results and high-performing products.
“I've ordered from Allies of Skin four times and have never had an issue.”
Was charged for an unnoticed subscription and seeks refund.
“Just had £247.11 taken out of my account a month after my first order.”
Parcel never received and company refused refund despite evidence.
“Never received their parcel”
Product caused severe spots and breakouts for this reviewer.
“it gave me really bad spots and breakouts.”
Reviews often mention fulfillment issues, including missing or incomplete orders and delayed shipments. Several customers describe trouble getting refunds, with returns denied or held up based on courier proof. A smaller group reports quick, effective help, including fast fixes for wrong addresses and leaking items.
Multiple reviewers say the products are too small to deliver results and view frequent discounts as misleading. Some call the pricing approach deceptive. Others feel the performance earns the price and keeps them buying again, creating a clear divide on value.
Some buyers point to fast delivery, free samples, and visible changes within weeks. Others say orders never arrived or showed as delivered when they weren’t received. Experiences range from smooth checkout-to-delivery to ongoing, unresolved shipping problems.
Several reviews describe skin reactions, breakouts, dryness, and a formula change that became thinner and ran out faster. Other reviewers praise consistent long-term results and repeat performance. A few customers report receiving products near expiry or in older packaging.
Multiple reviewers say they were placed into automatic subscriptions or saw unexpected charges they didn’t approve. Several mention discount codes that were promised but didn’t work at checkout. Support feedback ranges from fast and helpful to unresponsive or misleading messages.
Sentiment splits between strong satisfaction with results and sharp frustration with fulfillment and billing. Most low ratings tie back to shipping breakdowns, return problems, and subscription handling. Support outcomes vary widely from case to case.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Quotes shortened · As of: March 2026
Placed on a repeat subscription for an item never ordered.
“They put me on a repeat subscription for an item I never ordered!”
Was charged for an unnoticed subscription and seeks refund.
“Just had £247.11 taken out of my account a month after my first order.”
Products failed to improve skin and worsened under-eye area.
“This product is really good at marketing but is absolute TRASH!!!!”
Product caused severe spots and breakouts for this reviewer.
“it gave me really bad spots and breakouts.”
Returning purchases was difficult and customer service was unresponsive.
“the return process is atrocious.”
Parcel never received and company refused refund despite evidence.
“Never received their parcel”
Repeated purchases with excellent results and high-performing products.
“I've ordered from Allies of Skin four times and have never had an issue.”
Ordered a product and was unknowingly enrolled in a monthly subscription.
“completely unaware that I was signing up for an automatic monthly subscription.”
Product did nothing for my skin and failed expectations.
“unfortunately did do nothing for my skin.”
Products helped my skin but constant discounts make pricing feel deceptive.
“policy of permanent discounts + the fact that we receive products as “gifts””
Received no promised 15% discount and customer reply cited exclusions.
“gave my email for 15% discount at checkout which never materialised.”
Fast shipping, generous samples, and visible skin improvement within weeks.
“got 2 free products valued at $116 with my order.”
One of two items never arrived and support stopped responding.
“I never received the package”
Recent eye cream formula became liquid and ran out prematurely.
“last order made in November, was a liquid consistency and has already run out.”
Small product size ran out before expected results could appear.
“Product sizes too small to see results”
Experienced an allergic reaction but support handled refund promptly.
“they quickly sent me info on how to return it all to them for a refund.”
Partial order received and customer service did not resolve missing items.
“THERE IS NO CUSTOMER SUPPORT AT ALL!!!”
Customer service responded quickly and resolved a leaking serum issue.
“customer service literally responded in 30 minutes to solve the problem!!!”
Products are excellent but company policies and support harmed orders.
“They refunded my money without my consent.”
Order delayed without warning and company took no delivery responsibility.
“They take zero responsibility for their delivery service.”
Received a cream balm close to expiry while cleanser was fresh.
“The Cream Balm arrived with 8 months left before expiry in the company’s pre facelift packaging.”
Support resolved my address mistake within thirty minutes.
“its been solved literally in 30 min with support.”
Hydrating cleanser dried my skin and serum seemed questionable.
“The "Hydrating cleanser" Dried my skin out so badly...”
Long-term user praises product performance and responsive customer service.
“The actual products are incredible.”
Reviewer calls pricing deceptive and criticizes poor customer service.
“A company that uses scam techniques to lure customers.”
Order never arrived and refund requests received misleading replies.
“it never arrived.”
Reported delivered but never received; company refused refund pending courier.
“I received a notification that my order was delivered a week later.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Allies of Skin is a skincare brand that makes and sells topical facial products. The lineup includes serums, cleansers, moisturizers, eye creams, and targeted treatments. Product pages spotlight active ingredients and step-by-step routine guidance for different skin concerns. Shoppers can buy from the brand’s website and through select retail partners. The site lists detailed ingredients and directions for use on each product page.