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We Collect & Analyze Reviews

Allies of Skin
Experiences & Reviews

Allies of Skin is an online skincare brand that sells topical skincare products direct-to-consumer via its website. The company is positioned at a premium price point and serves international customers through online orders and shipped deliveries. Consumers researching reviews typically look for information on product performance, pricing and promotional practices, shipping, returns and customer service.

Overview & Key Metrics

Reviews Analyzed 20
Positive Sentiment 35%
Latest Review 17d
Overall Rating
2.3

Our Analysis

🎯

Service quality

Reviews describe a split experience: many report missing orders, delayed or no refunds and unresponsive support, while others report fast, helpful resolutions.

Share of mentions
17%
Weak
💰

Value for money

Multiple reviewers say pricing and permanent discounting feel misleading or inflated; a minority feel the products justify the cost.

Share of mentions
12%
Weak
⚡

User experience

Customers report checkout and policy issues (hidden subscriptions, excluded promos) but also describe quick fixes and smooth ordering when support responds.

Share of mentions
12%
Mixed
🔧

Product quality

Many users report visible improvements and product efficacy; others report adverse reactions, small sample sizes, occasional old stock or quality problems.

Share of mentions
17%
Mixed
📞

Communication

Frequent complaints cite missing confirmation emails, unclear promotional terms and poor reply cadence; some reviews note prompt, helpful replies from support.

Share of mentions
18%
Weak
⭐

Overall experience

Overall impressions are mixed to negative: a portion praise products and fast support, while many report shipping, refund, or pricing and policy issues.

Share of mentions
25%
Weak

View all 20 public customer reviews – filtered by relevance →

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: October 2025

F
Farah Sadixova
trustpilot.com Oct 01, 2025

Misleading Subscription

I ordered a product from Allies of Skin last month, completely unaware that I was signing up for an automatic monthly subscription. At no point was it...

M
Marquise Morissette
trustpilot.com Oct 01, 2025

unfortunately did do nothing for my…

unfortunately did do nothing for my sk...

A
Amandine
trustpilot.com Oct 01, 2025

I really like the products but I don't like their pricing policy, which looks like a scam to me. (review in French and English)

ENG : No problem with the products, which have been beneficial to my skin (especially the niacinamide booster and the peptide cream)! Nevertheless, I...

D
Donovan
trustpilot.com Oct 01, 2025

Deceptive marketing

Deceptive marketing - gave my email for 15% discount at checkout which never materialised. When I emailed to question I got...

S
Ssdave
trustpilot.com Oct 01, 2025

Actually delivers what it promises

Shipping was fast and I got 2 free products valued at $116 with my order. This is my first purchase and I'm very happy, I purchased the 35% vitamin c...

N
Natalie Fotopoulou
trustpilot.com Oct 01, 2025

Horrible customer service: item never received, no refund

My review refers to PSA, an affiliate of AoS which was until recently hosted under the same website with AoS. I have used PSA products over the past y...

N
Natalia Zelinska
trustpilot.com Oct 01, 2025

I always bought eyes cream from this…

I always bought eyes cream from this company. I have enough of it for half a year. But the last order made in November, was a...

C
Carla
trustpilot.com Oct 01, 2025

Product sizes too small to see results

Product sizes too small to see results, 7ml of product with results seen in 8 weeks and didn’t even las...

B
Becky
trustpilot.com Oct 01, 2025

Products were not right for me but customer services were good when an issue arose

My experience of the products wasn’t great, I had a terrible reaction which ended up with me on GP prescribed antihistamines. But the company as a who...

A
Annemarie D'Andrea
trustpilot.com Oct 01, 2025

THERE IS NO CUSTOMER SUPPORT AT ALL!!!

The products are good, however there is absolutely NO CUSTOMER SERVICE!!! So as long as you don’t have any issues, you’re fine, but if you need help Y...

L
Laura Matei
trustpilot.com Oct 01, 2025

I had an issue with my order and…

I had an issue with my order and customer service was so nice and accommodating, one of my serums was leaking proba...

M
Mirchi
trustpilot.com Oct 01, 2025

Twice let down by Black Friday orders with their policies and support that hurt customers

To be clear, this review is not about their products, which are excellent. It is solely about their website policies and customer support, which were...

A
Anonymous
trustpilot.com Oct 01, 2025

No accountability

Spent $400 and had to follow up with an order which ended up being delayed (no warning of this prior) and left the country before receiving the order....

J
James
trustpilot.com Oct 01, 2025

Beware of old stock if even ordering…

Beware of old stock if even ordering direct from Allies of Skin - guys you can do better! I liked AOS products but as is the case with so many things,...

V
Valentina Solokhina
trustpilot.com Oct 01, 2025

Had a problem with order today

Had a problem with order today - I ordered to the old address and its been solved literally in 30 min with support. Why does the company has...

C
Cassandra Anna Cary
trustpilot.com Oct 01, 2025

The "Hydrating cleanser" Dried my skin…

The "Hydrating cleanser" Dried my skin out so badly...and aafter I got the 35% serum I tried that and I am...

S
Steve
trustpilot.com Oct 01, 2025

Fantastic brand

I just came across the reviews of this company by accident and I’m baffled by the “scam” claims. Had to post my experience because some of the reviews...

W
Wen
trustpilot.com Oct 01, 2025

Please avoid them

A company that uses scam techniques to lure customers. Always on discounts and one for one deals. I have seen so many negative reviews just like what...

R
ROBERT CHIESA
trustpilot.com Oct 01, 2025

This is a scam

This is a scam. I ordered a product and spent £50 and it never arrived. Sent multiple ema...

D
Danielle Coughlan
trustpilot.com Oct 01, 2025

Lost order & refusing to refund

The company doesn’t deserve a single star. I placed an order with them. I received a notification that my order was delivered a week later. However, t...

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Conclusion

Reviews show a clear split in customer experience. A notable group of reviewers report clear product benefits and rapid, helpful responses from customer service. At the same time, many reviewers describe missing deliveries, unresolved refunds, unclear promotional or subscription practices, and some product quality concerns (reactions, small sizes, or old stock). If you consider purchasing, review subscription and promotional terms, confirm shipping and return policies, and patch-test products where possible before full use.