Reviews show a clear split in customer experience. A notable group of reviewers report clear product benefits and rapid, helpful responses from customer service. At the same time, many reviewers describe missing deliveries, unresolved refunds, unclear promotional or subscription practices, and some product quality concerns (reactions, small sizes, or old stock). If you consider purchasing, review subscription and promotional terms, confirm shipping and return policies, and patch-test products where possible before full use.
Examples from available reviews (Oct 2025 – Feb 2026).
Partial order received and customer service did not resolve missing items.
“THERE IS NO CUSTOMER SUPPORT AT ALL!!!”
Customer service responded quickly and resolved a leaking serum issue.
“customer service literally responded in 30 minutes to solve the problem!!!”
Products helped my skin but constant discounts make pricing feel deceptive.
“policy of permanent discounts + the fact that we receive products as “gifts””
Hydrating cleanser dried my skin and serum seemed questionable.
“The "Hydrating cleanser" Dried my skin out so badly...”
Reviews describe a split experience: many report missing orders, delayed or no refunds and unresponsive support, while others report fast, helpful resolutions.
Multiple reviewers say pricing and permanent discounting feel misleading or inflated; a minority feel the products justify the cost.
Customers report checkout and policy issues (hidden subscriptions, excluded promos) but also describe quick fixes and smooth ordering when support responds.
Many users report visible improvements and product efficacy; others report adverse reactions, small sample sizes, occasional old stock or quality problems.
Frequent complaints cite missing confirmation emails, unclear promotional terms and poor reply cadence; some reviews note prompt, helpful replies from support.
Overall impressions are mixed to negative: a portion praise products and fast support, while many report shipping, refund, or pricing and policy issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Quotes shortened · As of: February 2026
Placed on a repeat subscription for an item never ordered.
“They put me on a repeat subscription for an item I never ordered!”
Was charged for an unnoticed subscription and seeks refund.
“Just had £247.11 taken out of my account a month after my first order.”
Products failed to improve skin and worsened under-eye area.
“This product is really good at marketing but is absolute TRASH!!!!”
Product caused severe spots and breakouts for this reviewer.
“it gave me really bad spots and breakouts.”
Returning purchases was difficult and customer service was unresponsive.
“the return process is atrocious.”
Parcel never received and company refused refund despite evidence.
“Never received their parcel”
Repeated purchases with excellent results and high-performing products.
“I've ordered from Allies of Skin four times and have never had an issue.”
Ordered a product and was unknowingly enrolled in a monthly subscription.
“completely unaware that I was signing up for an automatic monthly subscription.”
Product did nothing for my skin and failed expectations.
“unfortunately did do nothing for my skin.”
Products helped my skin but constant discounts make pricing feel deceptive.
“policy of permanent discounts + the fact that we receive products as “gifts””
Received no promised 15% discount and customer reply cited exclusions.
“gave my email for 15% discount at checkout which never materialised.”
Fast shipping, generous samples, and visible skin improvement within weeks.
“got 2 free products valued at $116 with my order.”
One of two items never arrived and support stopped responding.
“I never received the package”
Recent eye cream formula became liquid and ran out prematurely.
“last order made in November, was a liquid consistency and has already run out.”
Small product size ran out before expected results could appear.
“Product sizes too small to see results”
Experienced an allergic reaction but support handled refund promptly.
“they quickly sent me info on how to return it all to them for a refund.”
Partial order received and customer service did not resolve missing items.
“THERE IS NO CUSTOMER SUPPORT AT ALL!!!”
Customer service responded quickly and resolved a leaking serum issue.
“customer service literally responded in 30 minutes to solve the problem!!!”
Products are excellent but company policies and support harmed orders.
“They refunded my money without my consent.”
Order delayed without warning and company took no delivery responsibility.
“They take zero responsibility for their delivery service.”
Received a cream balm close to expiry while cleanser was fresh.
“The Cream Balm arrived with 8 months left before expiry in the company’s pre facelift packaging.”
Support resolved my address mistake within thirty minutes.
“its been solved literally in 30 min with support.”
Hydrating cleanser dried my skin and serum seemed questionable.
“The "Hydrating cleanser" Dried my skin out so badly...”
Long-term user praises product performance and responsive customer service.
“The actual products are incredible.”
Reviewer calls pricing deceptive and criticizes poor customer service.
“A company that uses scam techniques to lure customers.”
Order never arrived and refund requests received misleading replies.
“it never arrived.”
Reported delivered but never received; company refused refund pending courier.
“I received a notification that my order was delivered a week later.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Allies of Skin is an online skincare brand that sells topical skincare products direct-to-consumer via its website. The company is positioned at a premium price point and serves international customers through online orders and shipped deliveries. Consumers researching reviews typically look for information on product performance, pricing and promotional practices, shipping, returns and customer service.