Reviewers often praise the frame fit, prescription accuracy, and low prices. Many also point to easy online ordering and the virtual try-on feature. Service issues come up repeatedly, including wrong shipments, billing mistakes, and refunds being denied. Overall, customers like the products but often complain about after-sales support.
Examples from available reviews (Mar 2021 – Feb 2026).
Reviewer loves the stylish glasses, Try On app, and quick delivery.
“My glasses are gorgeous”
Received wrong glasses and faced slow response and refund refusal.
“Horrible customer service!”
Company charged the reviewer multiple times and ignored evidence.
“TOOK PAYMENT FROM ME TWICE THROUGH PAYPAL AND AGAIN THROUGH MY CREDIT CARD.”
Glasses fit prescription perfectly and arrived promptly and sturdy.
“the glasses fit my prescription perfectly”
Several reviews mention incorrect items, returned packages, and refunds that were refused. Some reviewers describe billing errors and payment disputes that were not resolved. A smaller group of long-term customers reports quick replies and occasional compensation in a few cases.
Customers frequently say the frames and prescription lenses cost less. Many compare the quality favorably with high-street brands while pointing to the lower price. Reviewers often connect the low cost to repeat orders and strong value.
Many reviewers like the online ordering process and the virtual try-on tool. Some report fast delivery and repeat purchases because it is convenient. A small number ran into app download or usability issues.
Reviews repeatedly highlight accurate prescriptions, sturdy frames, and clear vision. Several customers say the glasses match their prescription "to the T" and arrive in good condition. Smaller remarks also note satisfaction with how the frames look and feel.
Several reviews describe late deliveries and no phone support when orders were delayed. Multiple cases mention address issues that led to returned packages. A few reviewers say customer replies were slow or absent.
Feedback splits between strong product satisfaction and weak after-sales help. Positive posts focus on fit, price, and repeat buying. Negative posts focus on billing problems, shipping mistakes, and service issues that were not fixed.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer loves the stylish glasses, Try On app, and quick delivery.
“My glasses are gorgeous”
User is trying to download the app.
“Trying to download app”
Nihaooptical.com glasses are great! And they're good-looking, too! Excellent quality! No distortion with these lenses. No fracturing at the edges. No pinching at the nose or behind ears. Very attractive design and color. Definitely light weight and comfortable. And although the price may be a bit more than others, the quality of the product is very good. These are a very good value compared to what I have been buying locally. The delivery was done quickly. I ordered on May 5 and I received my order on May 14th. Excellent customer service too. I will certainly recommend Nihaooptical.com to friends and family. Five stars!
Package returned for missing apartment number and customer service failed.
“Nihao did not put a complete address (missing the apt. number)”
Reasonable price, trackable delivery, and good sturdy product quality.
“Very reasonable price for frames and postage.”
Glasses exceeded expectations and restored the reviewer's sight.
“I could finally see her visibly within my sight.”
Long-term customer experienced one error but received discounts and prompt service.
“Prompt delivery, excellent service.”
Received wrong glasses and faced slow response and refund refusal.
“Horrible customer service!”
Order returned for incorrect address and customer service denied responsibility.
“they where returned to sender due to incorrect address”
Order placed May 5 had not arrived by May 24 and no phone support.
“It is now May 24 and still no glasses.”
Glasses fit prescription perfectly and arrived promptly and sturdy.
“the glasses fit my prescription perfectly”
Reviewer accuses the company of taking their money.
“THEY STOLE MY MONEY!!!!”
Satisfied: sturdy frames fit prescription exactly and shipped quickly.
“they fit the original script to the T”
Company charged the reviewer multiple times and ignored evidence.
“TOOK PAYMENT FROM ME TWICE THROUGH PAYPAL AND AGAIN THROUGH MY CREDIT CARD.”
Prescription sunglasses arrived in 19 days and were excellent value.
“wow they are amazing!”
Reviewer loves the site, glasses, and prices.
“I love this site I love the glasses and the prices great....”
Frames are good quality and look wonderful.
“All frames are grate , good quality and wonderful look :)”
Ordered three pairs, loved them, and found ordering efficient.
“absolutely love them all”
Frames fit perfectly, service and postage were excellent.
“they came through and are just perfect”
Affordability, range, and easy purchasing keep reviewer returning.
“range and ease of purchase”
Quality matches high street brands while remaining affordable.
“the quality is on par with the high street names”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Nihaooptical is an online eyewear retailer selling prescription glasses, non-prescription sunglasses, and replacement lenses. It offers a virtual try-on tool on its website and in a mobile app. The range includes plastic and metal frame styles, along with prescription lens options. Customers order and pay online using standard digital methods, then receive shipped eyewear, with support channels available for questions.