Reviews for Audio Advice show a clear pattern: some customers repeatedly receive knowledgeable, hands-on support and successful problem resolution (staff like Marty, Jeff and Mike are called out by name). At the same time, multiple reviews document problems with order fulfillment, tracking, answering‑service routing and missed callbacks. Several customers report receiving incorrect or defective items but note that replacements were sometimes provided. For shoppers, consider confirming stock and shipping procedures up front and documenting promised callbacks; those prioritizing direct, in-person showroom advice may have a different experience than strictly online buyers.
Examples from available reviews (Nov 2021 – Feb 2026).
3 Great Experiences! Three Great Experiences! I've purchased 3 things from Audio… - I've purchased 3 things from Audio Advice and they've been nothing but terrific. My first purchase was a Rega P6 turntable and it was an open box purc...
What an utterly abysmal company. Their customer service is for all intents and purposes non-existent. I ordered a $2000 AVR from them... it shows in m...
Purchased a $4000 Technics SL-1200-G. Instead received a $1600 Technics SL-1200GR. Did a chat and was told they would overnight the correct turntable...
Rollercoaster of Emotions - I ordered, on a whim, an open box vinyl stylus because Audio Advice had it in stock and for the lowest price around the net. I had never ordered anyth...
Mixed reports: many customers praise knowledgeable staff and helpful after-sales support, while others describe unresponsive or dismissive employees and missed follow-ups.
Few mentions: some buyers noted competitive pricing on open-box items, while others criticized billing practices and pre-order charging without clear shipping timelines.
Varied buying experiences: multiple customers report smooth returns and replacements, but many describe order delays, confusing online processes, and unresolved support callbacks.
Several reviews report incorrect or defective items delivered (wrong model, missing needle, faulty speaker). In most cases replacements were arranged, but initial failures were common.
Communication is inconsistent: some customers received timely callbacks and troubleshooting from named staff, while others encountered answering-service routing and no returned calls.
Overall impressions are split: repeat buyers and those who received responsive support report positive outcomes; others experienced fulfillment and customer-service breakdowns.
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Sources: Trustpilot (16) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Purchased a set of speakers on affirm from audio advice. After waiting two weeks, it still wasn’t shipped so I called the company. They have an answer...
Purchased a set of speakers on affirm from audio advice. After waiting two weeks, it still wasn’t shipped so I called the company. They have an answer...
Purchases a stylus that broke and they never answered any of my calls and emails. Don’t go near th...
Purchases a stylus that broke and they never answered any of my calls and emails. Don’t go near th...
I purchased a CD player and AMP directly from Marantz and JBL speakers from Audio Advice. After installation one of the speakers was not delivering fu...
Probably very knowledgeable, not very personable - The first time I went by the store to hear the Super Lintons was on a Monday. I parked in front of the store close to a customer and employee loading...
What an utterly abysmal company. Their customer service is for all intents and purposes non-existent. I ordered a $2000 AVR from them... it shows in m...
Absolute dirt bags - Absolute scum bags. Placed an order for an item they supposedly had in stock. Days went by with no receipt or tracking number. Took 3 days of calls an...
Rollercoaster of Emotions - I ordered, on a whim, an open box vinyl stylus because Audio Advice had it in stock and for the lowest price around the net. I had never ordered anyth...
Marty at Audio Advice is excellent to deal with. - There is fellow at Audio Advice named Marty. He is truly excellent and uber helpful. He always response with knowledgeable answers. I highly recommend...
3 Great Experiences! Three Great Experiences! I've purchased 3 things from Audio… - I've purchased 3 things from Audio Advice and they've been nothing but terrific. My first purchase was a Rega P6 turntable and it was an open box purc...
No online customer service! - was very disappointed in online Customer Service after purchasing my receiver on line about one week ago. I called with a question and left my number...
This does not seem to be the same company with the passion for selling good audio products that they were in the nineties. It appears that they have a...
Don't follow through and very arrogant. - My experience is terrible. Original Sales person we talked to never got back to us after inquiring about building a theater / whole house system. Went...
Purchased a $4000 Technics SL-1200-G. Instead received a $1600 Technics SL-1200GR. Did a chat and was told they would overnight the correct turntable...
Just Superb! - I'm surprised there aren't many reviews for this great company. They are a retail store that has added a fantastic online shop. They are great to work...
Paradigm Founder 80F Floorstanding Speaker - I was very excited to receive headphones from Audio Advice as a gift for my birthday. After reading other people's reviews about the company I realized that this brand makes fantastic products so I was pretty pumped! And since I was planning to buy speakers, I decided to order from Audio Advice instead, but when the speakers arrived, I noticed they were the wrong orders., but this wasn't a big deal to me. However, there was an issue with one of the speakers and it couldn't be utilized. I contacted AA and within 72 hours they had the correct speakers on their way to me. Still waiting, but so far customer service has been excellent.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Audio Advice is a U.S.-based retailer and integrator focused on consumer and home-theater audio equipment. The company operates retail showrooms alongside an e-commerce site, and offers product advice, technical support, and installation services for speakers, receivers, turntables and related components.