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We Collect & Analyze Reviews

Because Market
Experiences & Reviews

Because Market is an online retailer focused on adult bladder-control and incontinence supplies, including briefs, pads, cleansers, and related personal-care accessories sold direct-to-consumer via a U.S. website. The storefront emphasizes product information, sizing details, and customer support resources aimed at people managing incontinence needs.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 14%
Latest Review 19d
Overall Rating
1.5

Our Analysis

๐ŸŽฏ

Service quality

Most reviewers report billing problems, unexpected shipments and return hurdles; a small minority describe timely, respectful service interactions.

Share of mentions
22%
Weak
๐Ÿ’ฐ

Value for money

Several reviewers cite unapproved charges and unexpected recurring costs that undermine perceived value; a few note acceptable cost when product fits needs.

Share of mentions
4%
Weak
โšก

User experience

Many users report confusing trial/subscription flows, account and cancellation friction; a few mention clear website navigation or helpful quizzes.

Share of mentions
18%
Weak
๐Ÿ”ง

Product quality

Reports are mixed: some customers praise absorbency and comfort, while others report leaks, poor fit, wrong sizes, or skin irritation.

Share of mentions
13%
Mixed
๐Ÿ“ž

Communication

Frequent complaints describe slow replies, scripted phone support and unanswered emails; a minority of reviews describe prompt, empathetic responses.

Share of mentions
20%
Weak
โญ

Overall experience

Overall impressions trend negative because of billing and cancellation problems, though a few customers report positive service and usable products.

Share of mentions
23%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

K
Karen Geary
trustpilot.com Oct 01, 2025

Same complaint as others on here aboutโ€ฆ

Same complaint as others on here about a $2.99 trial offer and for which I was charged on 8/02/25 but then on 8/16/25 I was charged $89.86 of which I...

F
Faith
trustpilot.com Oct 01, 2025

This company makes it impossible toโ€ฆreturn products

This company makes it impossible to return products. I ordered and they kept shipping when I told them to cancel my subscription and now th...

R
Robert Herrmann and Edgar L. Ensley
trustpilot.com Oct 01, 2025

Ordered a sample

Ordered a sample. Never saw anything clearly denoting the sample was a starter package for additional product that would be billed and shipped. N...

L
Lara Shamblin
trustpilot.com Oct 01, 2025

Unethical sales and marketing strategies

Its a shame that this "family owned business uses unethical marketing practices that fool people into being signed on to a subscription and offer freq...

J
Judy Knox
trustpilot.com Oct 01, 2025

Because Market free is is a con/fraud

Company is a fraudulent company. Offer a free sample. You have to pay $2.99 for free sample then they sign you up for a full subscription to their pro...

v
vicky whiting
trustpilot.com Oct 01, 2025

SCAM!

SCAM!! They take ad...

I
IslandLife
trustpilot.com Oct 01, 2025

Buyer Beware

Scam Alert This company offers a starter kit which is a wonderful option to try a new product out prior to a subscription commitment. My starter kit c...

L
Laverne Pittman
trustpilot.com Oct 01, 2025

Do not order from this company

Do not order from this company. We have been trying to cancel a monthly shipment for over 6 months. Their "Customer Service" reps yell at you on the p...

r
rita mizell
trustpilot.com Oct 01, 2025

They are using unfair, deceptive means to get your moneyโ€ฆ

I sent this company my PayPal account for a $2.99 trial offer. The went on TWO TIMES MORE and charged my PayPal account for $76.83 x2. Despite my cont...

J
Jess White
trustpilot.com Oct 01, 2025

Donโ€™t order from this company

Ordered a sample I was told I had 30 days to cancel the subscription. I was sent my first order 12 days from the time I got the sample and my card was...

I
IM1RU2
trustpilot.com Oct 01, 2025

Best customer service of my life.

In my entire life I have seen many companies that advertise that they are "the company with a heart" but in their day to day business they certainly d...

M
Mary Beth Palm
trustpilot.com Oct 01, 2025

Shady business practices

Be very careful with these guys! Product may be ok, but they have a good โ€˜scamโ€™ going. After my first order I hadnโ€™t understood there was a window of...

D
Donna HG
trustpilot.com Oct 01, 2025

The product isn't bad, BUT their cancellation method is ..

Note: I ordered these weeks ago, the customer service conversation was today 6/24. - The product isn't bad at all, they just weren't for me. The reaso...

C
Cheryl
trustpilot.com Oct 01, 2025

First I was charged for something Iโ€ฆ

First I was charged for something I didn't order! I say something, because it gave no description! To the tune of $179! I told my fraud department at...

S
Sandy King Waller
trustpilot.com Oct 01, 2025

itchy

I ordered the overnight brief from Amazon and tried them while wearing my purewick. I woke up in the middle of the n...

E
Elizabeth
trustpilot.com Oct 01, 2025

Shady practice business

I signed up for a free sample when i kept seeing their ad. Did not approve subscription and didn't accept it upon checking out. It charged my card any...

K
Kathleen Marley
trustpilot.com Oct 01, 2025

Scammmmmm

Scammmmmm. Nothing in life is free. Shipped a full order right after trial ord...

M
Melanie Chu
trustpilot.com Oct 01, 2025

Dishonest business

I placed a 30-day trial order on May 6, with the following terms: "You may cancel your subscription in any given month by emailing us at least 3 busin...

P
Pat Davenport
trustpilot.com Oct 01, 2025

Is it really worth it? and furthermore, does the product work?

I came in on the free trial. I'll be honest, we got started on the wrong foot right away. They sent me an invoice that showed (5) packs overnight brie...

O
Owen Wills
trustpilot.com Oct 01, 2025

Bad company for people with memory and cognitive issues

Unlike most modern companies, Because Market has an automatic opt-out subscription applied if you purchase a subscription. Thereโ€™s no warning email, a...

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Conclusion

Reviews show a clear pattern of billing, subscription and returns problems: multiple customers report unexpected charges after trial orders and difficulty cancelling shipments. Communication and cancellation processes are frequent pain points, with many reviewers describing slow, scripted, or unhelpful responses; a smaller number describe prompt, respectful support. Product performance is mixedโ€”some users praise absorbency and comfort, others report leaks, poor fit, wrong sizes or skin irritation. Consumers considering Because Market should monitor payment methods closely, read terms for trials and returns, and test samples cautiously while documenting communications for refunds or disputes.