Reviews Analyzed
21
We Collect & Analyze Reviews
Because Market
Experiences & Reviews
Because Market is an online retailer focused on adult bladder-control and incontinence supplies, including briefs, pads, cleansers, and related personal-care accessories sold direct-to-consumer via a U.S. website. The storefront emphasizes product information, sizing details, and customer support resources aimed at people managing incontinence needs.
Overview & Key Metrics
Positive Sentiment
14%
Latest Review
19d
Overall Rating
1.5
Our Analysis
🎯
Service quality
Most reviewers report billing problems, unexpected shipments and return hurdles; a small minority describe timely, respectful service interactions.
Share of mentions
Weak
22%
💰
Value for money
Several reviewers cite unapproved charges and unexpected recurring costs that undermine perceived value; a few note acceptable cost when product fits needs.
Share of mentions
Weak
4%
⚡
User experience
Many users report confusing trial/subscription flows, account and cancellation friction; a few mention clear website navigation or helpful quizzes.
Share of mentions
Weak
18%
🔧
Product quality
Reports are mixed: some customers praise absorbency and comfort, while others report leaks, poor fit, wrong sizes, or skin irritation.
Share of mentions
Mixed
13%
📞
Communication
Frequent complaints describe slow replies, scripted phone support and unanswered emails; a minority of reviews describe prompt, empathetic responses.
Share of mentions
Weak
20%
⭐
Overall experience
Overall impressions trend negative because of billing and cancellation problems, though a few customers report positive service and usable products.
Share of mentions
Weak
23%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – October 2025).
Best customer service of my life.
"In my entire life I have seen many companies that advertise that they are "the company with a heart" but in their day to day business they certainly d..."
IM1RU2
Trustpilot
Oct 01, 2025
Featured for: Positive, detailed customer service praise
Shady practice business
"I signed up for a free sample when i kept seeing their ad. Did not approve subscription and didn't accept it upon checking out. It charged my card any..."
Elizabeth
Trustpilot
Oct 01, 2025
Featured for: Unauthorized charges, cancellation and refund
Shady business practices
"Be very careful with these guys! Product may be ok, but they have a good ‘scam’ going. After my first order I hadn’t understood there was a window of..."
Mary Beth Palm
Trustpilot
Oct 01, 2025
Featured for: Repeated charge after cancellation attempts
Is it really worth it? and furthermore, does the product work?
"I came in on the free trial. I'll be honest, we got started on the wrong foot right away. They sent me an invoice that showed (5) packs overnight brie..."
Pat Davenport
Trustpilot
Oct 01, 2025
Featured for: Mixed product review; billing resolved
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
K
Karen Geary
trustpilot.com
Oct 01, 2025
Same complaint as others on here about…
Same complaint as others on here about a $2.99 trial offer and for which I was charged on 8/02/25 but then on 8/16/25 I was charged $89.86 of which I...
F
Faith
trustpilot.com
Oct 01, 2025
This company makes it impossible to…return products
This company makes it impossible to return products. I ordered and they kept shipping when I told them to cancel my subscription and now th...
R
Robert Herrmann and Edgar L. Ensley
trustpilot.com
Oct 01, 2025
Ordered a sample
Ordered a sample. Never saw anything clearly denoting the sample was a starter package for additional product that would be billed and shipped. N...
L
Lara Shamblin
trustpilot.com
Oct 01, 2025
Unethical sales and marketing strategies
Its a shame that this "family owned business uses unethical marketing practices that fool people into being signed on to a subscription and offer freq...
J
Judy Knox
trustpilot.com
Oct 01, 2025
Because Market free is is a con/fraud
Company is a fraudulent company. Offer a free sample. You have to pay $2.99 for free sample then they sign you up for a full subscription to their pro...
v
vicky whiting
trustpilot.com
Oct 01, 2025
SCAM!
SCAM!! They take ad...
I
IslandLife
trustpilot.com
Oct 01, 2025
Buyer Beware
Scam Alert This company offers a starter kit which is a wonderful option to try a new product out prior to a subscription commitment. My starter kit c...
L
Laverne Pittman
trustpilot.com
Oct 01, 2025
Do not order from this company
Do not order from this company. We have been trying to cancel a monthly shipment for over 6 months. Their "Customer Service" reps yell at you on the p...
r
rita mizell
trustpilot.com
Oct 01, 2025
They are using unfair, deceptive means to get your money…
I sent this company my PayPal account for a $2.99 trial offer. The went on TWO TIMES MORE and charged my PayPal account for $76.83 x2. Despite my cont...
J
Jess White
trustpilot.com
Oct 01, 2025
Don’t order from this company
Ordered a sample I was told I had 30 days to cancel the subscription. I was sent my first order 12 days from the time I got the sample and my card was...
I
IM1RU2
trustpilot.com
Oct 01, 2025
Best customer service of my life.
In my entire life I have seen many companies that advertise that they are "the company with a heart" but in their day to day business they certainly d...
M
Mary Beth Palm
trustpilot.com
Oct 01, 2025
Shady business practices
Be very careful with these guys! Product may be ok, but they have a good ‘scam’ going. After my first order I hadn’t understood there was a window of...
D
Donna HG
trustpilot.com
Oct 01, 2025
The product isn't bad, BUT their cancellation method is ..
Note: I ordered these weeks ago, the customer service conversation was today 6/24. - The product isn't bad at all, they just weren't for me. The reaso...
C
Cheryl
trustpilot.com
Oct 01, 2025
First I was charged for something I…
First I was charged for something I didn't order! I say something, because it gave no description! To the tune of $179! I told my fraud department at...
S
Sandy King Waller
trustpilot.com
Oct 01, 2025
itchy
I ordered the overnight brief from Amazon and tried them while wearing my purewick. I woke up in the middle of the n...
E
Elizabeth
trustpilot.com
Oct 01, 2025
Shady practice business
I signed up for a free sample when i kept seeing their ad. Did not approve subscription and didn't accept it upon checking out. It charged my card any...
K
Kathleen Marley
trustpilot.com
Oct 01, 2025
Scammmmmm
Scammmmmm. Nothing in life is free. Shipped a full order right after trial ord...
M
Melanie Chu
trustpilot.com
Oct 01, 2025
Dishonest business
I placed a 30-day trial order on May 6, with the following terms: "You may cancel your subscription in any given month by emailing us at least 3 busin...
P
Pat Davenport
trustpilot.com
Oct 01, 2025
Is it really worth it? and furthermore, does the product work?
I came in on the free trial. I'll be honest, we got started on the wrong foot right away. They sent me an invoice that showed (5) packs overnight brie...
O
Owen Wills
trustpilot.com
Oct 01, 2025
Bad company for people with memory and cognitive issues
Unlike most modern companies, Because Market has an automatic opt-out subscription applied if you purchase a subscription. There’s no warning email, a...
Conclusion
Reviews show a clear pattern of billing, subscription and returns problems: multiple customers report unexpected charges after trial orders and difficulty cancelling shipments. Communication and cancellation processes are frequent pain points, with many reviewers describing slow, scripted, or unhelpful responses; a smaller number describe prompt, respectful support. Product performance is mixed—some users praise absorbency and comfort, others report leaks, poor fit, wrong sizes or skin irritation. Consumers considering Because Market should monitor payment methods closely, read terms for trials and returns, and test samples cautiously while documenting communications for refunds or disputes.