Reviews show a clear trade-off: many customers report significant savings (for example, one reviewer cited a 12-month Simparica Trio purchase for $66.69) and extended repeat use without problems, while a notable subset describes delayed international shipping, cancelled orders, or challenging returns. Several reviews mention packages shipped from overseas and occasional long transit times; a few raise authenticity or efficacy concerns. If you consider ordering, verify package labeling and expiration dates on arrival, track shipments, and keep records of communications. Also consult your veterinarian before switching medications and weigh potential savings against reported variability in service and returns.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer satisfied with product selection, pricing, shipping, and customer service.
“I am very happy with their product selection, price and customer service.”
Received possibly counterfeit medication and poor return handling.
“they’re expecting me to lie to return their fake products.”
Nexgard chews seemed ineffective and refunds/exchanges were problematic.
“This medication is not working at all.”
Multiple successful orders; legitimate site with proper packaging and shipping.
“This is a legitimate site.”
Users report both prompt deliveries and helpful staff, but many others describe canceled orders, long waits, or unhelpful/hanging-up agents.
Multiple reviewers highlight substantially lower prices and promotional discounts versus vet-supplied meds, enabling long-term cost savings.
Ordering is described as easy by many (auto-discounts, rewards), while others report delays, site outages, or inability to complete purchases.
Many customers report legitimate-looking, effective medications; several reviewers allege ineffective batches or suspect counterfeit products.
Some reviews praise order confirmations and responsive support; others cite unclear return instructions, hang-ups, or limited contact options.
Overall impressions vary: long-term satisfied customers coexist with reports of serious order, refund or product problems from other users.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · consumeraffairs.com (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Continuing unwanted marketing emails despite repeated removal requests.
“BudgetPetCare.com will not stop spamming me.”
Consistently good prices, quick delivery, and acceptable expiration dates.
“No company can beat Budget Pet Care for price on Seresto flea collars.”
Unable to cancel recent order due to lack of confirmation and site issues.
“Tried to cancel order just placed because I did not get a confirmation email”
Received possibly counterfeit medication and poor return handling.
“they’re expecting me to lie to return their fake products.”
Multiple successful orders; legitimate site with proper packaging and shipping.
“This is a legitimate site.”
Nexgard chews seemed ineffective and refunds/exchanges were problematic.
“This medication is not working at all.”
Company offers low prices and fixes delivery issues promptly.
“Outstanding company!”
Fast shipping, responsive customer service, and substantial savings.
“LOVE THEM!!”
Affordable medications, occasional long shipping, refunds handled without problems.
“Budget VetCare has been a lifesaver!”
Orders canceled without explanation and agents hung up repeatedly.
“the agent hung up on me.”
Item unavailable and remaining items delayed by weeks.
“one of the items isn't available!”
Long-term customer praising fast shipping and low prices.
“5 star company”
On-time mail service, correct item, and satisfactory cost.
“had exactly what I wanted.”
Product arrived later than expected due to overseas shipping.
“It arrived 17 days later.”
Convenient, cheaper flea treatment that matched vet product.
“So much cheaper and convenient.”
Website seems down and phone contact offers no information.
“the website doesn’t work”
Waiting nearly a month for product delivery.
“I have been waiting nearly a month for the product to arrive.”
Repeat customer praising prices, timely delivery, and reward points.
“SO FAR REALLY GOOD PRICES”
Reliable product quality with UK shipping causing one to two week delay.
“products look completely legit and work as well as the stuff from my vet.”
Initial skepticism resolved; order confirmed and arrived after longer shipping.
“The shipping did take longer than the estimated 7-10 days, it took 15 to get to the states.”
Alleges massive fraudulent charges and that pets were harmed.
“ITS A SCAM SITE”
Claims site charges customers, refuses to ship, and records changes.
“Either a scam site or an identity theft front.”
Year-long customer praising fast shipping and easy service.
“it's great and fast shipping.”
Prices increased and free shipping removed, reducing recommendation likelihood.
“They went up on their prices and took away free shipping.”
Five-year user praising low prices and reliable overseas shipping.
“their prices are great and I've never had any problems with packaging or product quality.”
Order cancelled without explanation and refund pending; poor contact options.
“Then in two days I received an email stating that the order was cancelled and I would receive a refund.”
Purchased collars failed to prevent ticks and didn't work.
“these collars are no good”
Bravecto chews work well but packaging uses kilograms instead of pounds.
“the dog weight on the box is listed as 40 - 56 kg.”
Received unverified prescription medications and destroyed them due to safety concerns.
“Not legit prescription medications for pets.”
Repeat customer praising on-time shipments and great customer service.
“Great customer service!!!”
Good pricing and fast shipping; intends to return.
“Good price, fast shipping, will come back again.”
For more than 3 years I have been ordering heartgard plus from Budget Vet Care. I haven't had any problems with their products or shipping. I am very happy with their product selection, price and customer service. I buy from them because they have very competitive prices and shipping is always free.They also have some type of discount available and they automatically put that into your order for you. Whenever I have had a few queries regarding my products, they always tend to deliver it promptly and with utmost courtesy. Pet products shopping couldn’t get easier! I am a highly satisfied customer and I plan on being one for years to come. Kudos to the Budget Vet Care team!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Budget Vet Care is an online pet pharmacy that sells veterinary medications and pet care products, often positioned as a lower-cost alternative to buying directly from veterinary clinics. Consumers searching reviews typically look for information on product authenticity, shipping times from international warehouses, return policies, and customer support responsiveness. When researching Budget Vet Care, compare product packaging and expiration details, verify shipping origin, and consult your veterinarian about prescriptions and treatment suitability.