Reviews Analyzed
21
We Collect & Analyze Reviews
Budget Vet Care
Experiences & Reviews
Budget Vet Care is an online pet pharmacy that sells veterinary medications and pet care products, often positioned as a lower-cost alternative to buying directly from veterinary clinics. Consumers searching reviews typically look for information on product authenticity, shipping times from international warehouses, return policies, and customer support responsiveness. When researching Budget Vet Care, compare product packaging and expiration details, verify shipping origin, and consult your veterinarian about prescriptions and treatment suitability.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
24d
Overall Rating
3.4
Our Analysis
🎯
Service quality
Users report both prompt deliveries and helpful staff, but many others describe canceled orders, long waits, or unhelpful/hanging-up agents.
Share of mentions
Mixed
20%
💰
Value for money
Multiple reviewers highlight substantially lower prices and promotional discounts versus vet-supplied meds, enabling long-term cost savings.
Share of mentions
Strong
10%
⚡
User experience
Ordering is described as easy by many (auto-discounts, rewards), while others report delays, site outages, or inability to complete purchases.
Share of mentions
Mixed
21%
🔧
Product quality
Many customers report legitimate-looking, effective medications; several reviewers allege ineffective batches or suspect counterfeit products.
Share of mentions
Mixed
10%
📞
Communication
Some reviews praise order confirmations and responsive support; others cite unclear return instructions, hang-ups, or limited contact options.
Share of mentions
Mixed
17%
⭐
Overall experience
Overall impressions vary: long-term satisfied customers coexist with reports of serious order, refund or product problems from other users.
Share of mentions
Mixed
21%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Heartgard Plus
"For more than 3 years I have been ordering heartgard plus from Budget Vet Care. I haven't had any problems with their products or shipping. I am very happy with their product selection, price and customer service. I buy from them because they have very competitive prices and shipping is always free.They also have some type of discount available and they automatically put that into your order for you. Whenever I have had a few queries regarding my products, they always tend to deliver it promptly and with utmost courtesy. Pet products shopping couldn’t get easier! I am a highly satisfied customer and I plan on being one for years to come. Kudos to the Budget Vet Care team!
"
Willis K.
Collected.reviews
Nov 12, 2021
Featured for: Long-term satisfied customer; cites service
Beware
"Beware !! I ordered Heart guard Plus and Nextgard for my dog from budget vet care. When I started to wonder why I hadn’t received it I tracked it and..."
Customer
Trustpilot
Oct 01, 2025
Featured for: Alleges counterfeit product and return issues
Nexgard Chews for ticks did not work.
"Purchased some Nexgard for our dog a few months ago. After using twice (two months) it is not working. We average pulling 50 ticks off of her every si..."
XYZ
Trustpilot
Oct 01, 2025
Featured for: Reports product failure; refund problems
Definitely not a scam. I have ordered from them.
"I have ordered from this site several times. I’ve never encountered an issue. This is a legitimate site. Some reviewers are blaming the site on their..."
DT
Trustpilot
Oct 01, 2025
Featured for: Affirms legitimacy; notes proper packaging
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
C
Customer
trustpilot.com
Oct 01, 2025
Beware
Beware !! I ordered Heart guard Plus and Nextgard for my dog from budget vet care. When I started to wonder why I hadn’t received it I tracked it and...
D
DT
trustpilot.com
Oct 01, 2025
Definitely not a scam. I have ordered from them.
I have ordered from this site several times. I’ve never encountered an issue. This is a legitimate site. Some reviewers are blaming the site on their...
X
XYZ
trustpilot.com
Oct 01, 2025
Nexgard Chews for ticks did not work.
Purchased some Nexgard for our dog a few months ago. After using twice (two months) it is not working. We average pulling 50 ticks off of her every si...
M
Melissa Rincon
trustpilot.com
Oct 01, 2025
Outstanding company
Outstanding company! Best prices! And if they forg...
E
Eileen White
trustpilot.com
Oct 01, 2025
LOVE THEM!
LOVE THEM!! I have been using budget vet care.com for around two years now. I’ve never had problems with ordering and shipping is quite rapid. I once...
J
Jennifer
trustpilot.com
Oct 01, 2025
BudgetVetCare has been a lifesaver!
I started ordering Nexgard and Heartgard from BudgetVetCare 4 years ago for 2-60+lb dogs, one of which had heartworms. We live in the south and my dog...
G
Greg Henkle
trustpilot.com
Oct 01, 2025
Terrible service, terrible company, possibly fraudulent
Twice I ordered a medication for my dog. Twice it was canceled without an explanation. The first time, I was told via the online chat that the order w...
M
Mike
trustpilot.com
Oct 01, 2025
They suck
Two weeks after ordering they email me to say one of the items isn't availab...
b
bob p
trustpilot.com
Oct 01, 2025
5 star company
Been doing business with me for 10 years, fast shippi...
R
Rhonda Hansen
trustpilot.com
Oct 01, 2025
Very Happy
Cost, on time mail service a...
L
Linda
trustpilot.com
Oct 01, 2025
Late Delivery
I ordered 4Cyte from this site unaware that the product was shipping from Singapore. When I called to ask when I could expect delivery I was told...
A
Adam Michna
trustpilot.com
Oct 01, 2025
Awesome I found a place to get flea…
Awesome I found a place to get flea treatment for my dogs without a vet visit. So much cheaper and convenient. For the one...
L
Linda Handy
trustpilot.com
Oct 01, 2025
I used them over the years but I think…
I used them over the years but I think they’re shut down now because the website doesn’t work and the person I spoke to was a...
N
Nick Manning
trustpilot.com
Oct 01, 2025
Appalling service
Appalling service. I have been waiting n...
K
Katrina Courville
trustpilot.com
Oct 01, 2025
I RECOMMEND BUDGETVETCARE
THIS IS MY SECOND TIME ORDERING, SO FAR REALLY GOOD PRICES, ARRIVED ON TIME, PLUS YOU GET AWARDS POINT TO MAK...
E
E. C.
trustpilot.com
Oct 01, 2025
Ordering Bravecto since 2021 with no problems
I have used this website budgetvetcare.com since 2021 and I have never had a problem. The products do ship from the UK and that is how they are gettin...
A
Alicia McDaniel
trustpilot.com
Oct 01, 2025
I was skeptical at first
I was skeptical at first. But I got emails confirming my order and when it shipped. The shipping did take longer than the estimated 7-10 days, it took...
L
Lance Portland
trustpilot.com
Oct 01, 2025
ITS A SCAM SITE THEY E DED UP.CHARGING…
ITS A SCAM SITE THEY E DED UP.CHARGING MY CARD 76,000 DOLLARS AND ALSO SOME HOW PUT A LEEN ON MY HOUSE VOR 230,000 DOLLARS..SO THEY NOW OWN MY HOUSE.....
A
Aida Clarke
trustpilot.com
Oct 01, 2025
Either a scam site or an identity theft…
Either a scam site or an identity theft front. They will charge you, refuse to ship, a...
C
Carrie Watkins
trustpilot.com
Oct 01, 2025
We have ordered from this website for…
We have ordered from this website for over a year and it's...
Conclusion
Reviews show a clear trade-off: many customers report significant savings (for example, one reviewer cited a 12-month Simparica Trio purchase for $66.69) and extended repeat use without problems, while a notable subset describes delayed international shipping, cancelled orders, or challenging returns. Several reviews mention packages shipped from overseas and occasional long transit times; a few raise authenticity or efficacy concerns. If you consider ordering, verify package labeling and expiration dates on arrival, track shipments, and keep records of communications. Also consult your veterinarian before switching medications and weigh potential savings against reported variability in service and returns.