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We Collect & Analyze Reviews

Canada Vet Express
Experiences & Reviews

Canada Vet Express is an online pet pharmacy retailer that lists veterinary medications and pet-health products for consumers. People searching reviews typically check pricing vs. local vets, shipping times and legality, product authenticity, autoship options, and customer support responsiveness. When researching cross-border suppliers, consumers should confirm prescription requirements, import rules for their country, and available contact channels before ordering.

Overview & Key Metrics

Reviews Analyzed 22
Positive Sentiment 64%
Latest Review 74d
Overall Rating
3.6

Our Analysis

🎯

Service quality

Reviewers report mixed delivery reliability: many note long shipping times or suspended shipments, while others praise steady long-term delivery.

Share of mentions
20%
Mixed
💰

Value for money

Multiple reviewers highlight substantially lower prices than local vets and occasional discounts, and cite price as a main reason to reorder.

Share of mentions
11%
Strong
⚡

User experience

Ordering experience varies: some find the site and autoship easy, while others report website errors, account issues, and difficult returns.

Share of mentions
18%
Mixed
🔧

Product quality

Product reports are mixed: several users say items matched vet products and worked, while others reported wrong items or suspect packaging.

Share of mentions
9%
Mixed
📞

Communication

Many reviewers report poor or limited support: difficulty reaching staff, unclear updates about suspensions, and unresolved order problems.

Share of mentions
12%
Weak
⭐

Overall experience

Overall impressions are split: long-term customers praise value and effectiveness, but recent operability, shipping and support issues prompted complaints.

Share of mentions
30%
Mixed

View all 22 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 22 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (2) · Quotes shortened · As of: October 2025

T
TOM
External Source Aug 03, 2025

shipped from the Caribbean?

After waiting for out order for 5 days now (not uncommon, not complaining) checked tracking and was surprised to see the order was shipped from...

B
Becky
External Source Jun 26, 2025

Much lower prices than vet

Prices are great compared to our vet. Vet had Simparica Trio for 30% off. Even with that, I got 6 months of it for all 3 of my dogs from Canada Vet Ex...

K
Kelly Williams
External Source May 07, 2025

Sent the wrong product

Sent the wrong product. I ordered Bravecto chewables and they sent me topical. Then, when I contacted them they tried to gaslight me telling me that’s...

E
Elsie Nisley
External Source Dec 12, 2024

I have been ordering from Canada vet…

I have been ordering from Canada vet express for years. Suddenly I'm no longer able to get in contact with them! This is very dieturbing and sad! Like...

l
lorey meredith
External Source Nov 20, 2024

For some reason meds for my ferals(flea…

For some reason meds for my ferals(flea and tick/heartguard for cats) and heartguard for dogs no longer available...huh...can't a...

S
Sharon Hennessey
External Source Oct 17, 2024

I had been ordering flea and tick meds…

I had been ordering flea and tick meds for my feral cats for nearly 2 years from this company.. then when a package did not arrive I called them. It h...

J
Jacqueline Schoenlein
External Source Sep 23, 2024

I was going to order the heartgard have…

I was going to order the heartgard have been purchasing it from vet express for years. But I question the heartga...

R
Rand
External Source Sep 13, 2024

I previously ordered a topical from…Canadavetexpress.com

I previously ordered a topical from Canadavetexpress.com and no problems. Today I tried a re-order online and by phone, and no go. Called and was told...

B
Bonnie Hirsch
External Source Aug 29, 2024

I have been using Canada vet express…

I have been using Canada vet express for about 20 years I have never had any problems...

B
Belinda Schneider
External Source Aug 22, 2024

Website down

I have been doing business with them for over two years and I have always been very pleased with their service. Their website is down...

N
Nicola Wheeler
External Source Aug 08, 2024

I love this company never had a…

I love this company never had a problem. Always got my items always legit . Now im reading we are ge...

T
Tarin Haley
External Source Aug 07, 2024

I just got off phone and they are not…

I just got off phone and they are not offering up any info on why are what happened or when they will be bac...

D
Dee Tuttle
External Source Aug 02, 2024

CAN SOMEONE GIVE WEBB SITE TO A NEW…

CAN SOMEONE GIVE WEBB SITE TO A NEW COMPANY. UNDERSTAND C...

R
Rose
External Source Jul 31, 2024

I’ve used CanadaVetExpress several…

I’ve used CanadaVetExpress several years. Meds for my dog were same as what our vet has only cost less which I was grateful for. Their website says “N...

D
Donna Jean Powers
External Source Jul 22, 2024

I have 4 rescues,the USA vet charges…

I have 4 rescues,the USA vet charges 200 for next guard plus,this pla...

T
Terri
External Source Jul 21, 2024

Been ordering from Canada vet for…

Been ordering from Canada vet for years. Now the webpage will not come up. What’s up with that? Says they c...

M
Michelle pardue
External Source Jul 17, 2024

I have ordered a few times from this…

I have ordered a few times from this company and I got exactly what I ordered , and it WORKED 100% With the Same sealed packaging as what I got from t...

C
Candace Burris
External Source Jul 15, 2024

Love them!

I have been using them for many years now and have never had an issue. It ships from UK and comes surprisingly quickly. Their website has seemed to be...

I
Indra Aldinger
External Source Jun 27, 2024

I have been ordering Heartgard &…

Update: Looks like they are no longer shipping to the U.S. There is nothing on their website since it just doesn’t work, but you can’t reach anyone by...

K
Ken Shain
External Source Jun 26, 2024

The VERY WORST web site I have ever…

The VERY WORST web site I have ever used. The urls dont transfer and dog sizes for puchases will not...

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Conclusion

Reviews consistently highlight lower prices compared with veterinary clinics and several long-term customers report effective, vet-equivalent products. However, a substantial number of reviews describe operational problems: website downtime, suspended shipping to some regions, customs returns, and delayed deliveries. Communication and customer-support issues recur: customers report difficulty reaching staff, unresolved autoship or return problems, and occasional wrong items. If you consider ordering, verify current shipping status for your country, keep order screenshots, and be prepared for longer lead times and to follow up with support.