Feedback splits between people who got low-cost, effective meds and those who hit major service problems. Several reviewers mention quick delivery and medications that matched what their vets sell. Others describe website outages, paused shipping, and support they couldn’t reach. A smaller group questions whether products are authentic, and at least one review makes a serious health-related allegation.
Examples from available reviews (Oct 2021 – Feb 2026).
Customer reports a heartworm diagnosis and accuses company of fake products.
“DO NOT PURCHASE - will put your pets at risk”
Received the wrong product and customer service refused helpful resolution.
“Sent the wrong product.”
Orders matched vet products, worked effectively, and were much cheaper.
“it WORKED 100% With the Same sealed packaging”
User requests a new website because Canadavetexpress.com is unavailable.
“CANADAVETEXPRESS.COM NO LONGER AVAILABLE.”
Several reviewers describe steady, long-term fulfillment and on-time delivery from overseas suppliers. Other reviews point to specific breakdowns, including the wrong product arriving and no acceptable fix. One review says customs returned the shipment, stopping delivery.
Many customers highlight much lower prices, with occasional discounts, compared with local vet pricing. A few reviewers mention price increases or products going unavailable, which limited access to medications. Most value comments center on saving money.
Reviewers often note where shipments came from and how long they took, and some say delivery runs two to three weeks. Several reviews mention shipping being paused for certain regions and checkout blocked in some areas. One review describes a site that didn’t work, with URL problems and product selection errors.
Many reviewers say the medications matched what their vets provide and worked as expected. A smaller number question authenticity or say they received the wrong items. At least one reviewer connects a purchased product to a later health concern in their pet.
Many reviewers describe weak responsiveness, including support they couldn’t reach and little public information. Several comments say the website was down or the main domain was no longer available. One review says autoship settings couldn’t be changed and customer service didn’t help.
Reviews split between customers who report reliable, low-cost medication access and those who ran into service or product failures. Trust concerns rise when communication gaps and authenticity questions come alongside missed or returned shipments. Positive reviews focus on price and results, while negative ones point to broken processes and inability to reach the company.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026
Customer reports a heartworm diagnosis and accuses company of fake products.
“DO NOT PURCHASE - will put your pets at risk”
Order tracking showed shipment from Curaçao, causing customer concern.
“the order was shipped from Curaçao”
Prices were much lower than the vet, shipping takes about two weeks.
“Prices are great compared to our vet.”
Received the wrong product and customer service refused helpful resolution.
“Sent the wrong product.”
Longtime customer cannot contact the company and seeks Bravecto source.
“I'm no longer able to get in contact with them!”
Medications became unavailable and veterinary care is now unaffordable.
“they are pricing us out of veterinary care!”
Package was returned by Canada Customs, preventing medication delivery.
“it had been returned to them by Canada Customs”
Customer doubts Heartgard authenticity due to differing packaging.
“I question the heartgard, the packaging isn’t the same”
Shipments to the US and Canada are suspended, blocking orders.
“all shipments to US and Canada are suspended.”
Longtime user reports no problems; shipments take about three weeks.
“it does take about 3 weeks to get to Ga.”
Customer pleased but website is down and ordering delayed one month.
“Their website is down.”
Reliable long-term service reported, but site now shows regional unavailability.
“Not available in your region !”
Company offered no information; reviewer found an alternative site.
“they are not offering up any info”
User requests a new website because Canadavetexpress.com is unavailable.
“CANADAVETEXPRESS.COM NO LONGER AVAILABLE.”
Longtime user received equivalent meds cheaper, but logistics are suspended.
“They have suspended all logistics”
Price significantly lower than U.S. vet and service is good.
“service is good”
Webpage unavailable and shipping to customer's area appears stopped.
“Says they can’t ship to my area!”
Orders matched vet products, worked effectively, and were much cheaper.
“it WORKED 100% With the Same sealed packaging”
Long-term user satisfied; shipments come quickly from the UK.
“It ships from UK and comes surprisingly quickly.”
Autoship cannot be edited and customer service is unreachable.
“it will not allow you to edit anything once created.”
Website is unusable with URL errors and purchase size selection problems.
“The VERY WORST web site I have ever used.”
I have been purchasing my pet supplies, especially branded flea and tick meds from Canada Vet Express for almost 2 years now and I would highly recommend this website to my friends and others to get pet supplies at the lowest price here. Btw, I recently purchased Heartgard Plus and everything was very good. Ordering was simple and the shipment arrived within 10 days, and they gave me a 12% discount on the already lowest price of the product. I don't have anything negative to say about them. Thus, thanks Canada Vet Express for making pet care affordable with your products. My dogs are saying thank you too🙂
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Canada Vet Express runs an online pet pharmacy selling veterinary medications and pet health products. The site lists prescription and over-the-counter treatments for parasite prevention and routine care. Customers order through an online store with product details and dosing guidance. The company ships orders and provides tracking for dispatched packages.