Reviewers most often cite Budget Pet World as a lower-cost source for pet medications, with many long-term customers reporting genuine products and repeat orders. Multiple reviews note helpful customer service actions such as refunds or replacements when shipments were lost. However, several customers flagged inconsistent shipping origins (examples: packages arriving from Singapore or Mauritius), occasional unprocessed or delayed orders, and at least one instance of a wrong product or short expiry. Prospective buyers should weigh potential savings against these reported fulfillment and transparency issues, check tracking closely, and confirm regulatory or prescription requirements for their country before purchasing.
Examples from available reviews (May 2016 – Feb 2026).
Received wrong product and overseas shipment; reluctant to return due to shipping costs.
“Instead they sent me two extra Drontal Plus but charged me for the Drontal Tasty Bone.”
Customer upset about shipping fee and demands a refund.
“I want my money back!!”
Orders genuine medication internationally with acceptable shipping and savings.
“the manufacturer is still the same as what you buy in the US.”
Longtime user relies on affordable meds to care for rescued animals.
“Budget Pet World is the only way I can afford to keep the meds”
Some customers praise prompt, friendly support and refunds; others report unprocessed orders, substitutions and delivery delays that required follow-ups.
Many reviewers highlight substantially lower prices than vets or local pharmacies, and repeat buyers cite significant savings on routine parasite medications.
Frequent comments note straightforward ordering, international tracking and reasonable delivery times; a few users expect slower shipping but accept it for lower cost.
Most buyers report receiving genuine, effective medicines with proper seals; isolated reports mention wrong items shipped or products near expiry.
Customers describe responsive, helpful agents and tracking updates, while others call out unclear HQ details and inconsistent declared shipping origins.
A majority of reviewers describe repeat purchases, reliable fulfillment and cost savings; a minority report serious fulfillment or billing problems.
For each review, the core experience based on original source reviews.
Sources: consumeraffairs.com (200) · Trustpilot (20) · resellerratings.com (6) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Alleges fraudulent Norton email, unexpected charges, and possible stolen funds.
“They are using fake Norton logo with two fake Norton phone numbers!”
Consistently orders Bravecto at much lower price despite slow shipping.
“Half the price of the vet.”
Customer upset about shipping fee and demands a refund.
“I want my money back!!”
Received wrong product and overseas shipment; reluctant to return due to shipping costs.
“Instead they sent me two extra Drontal Plus but charged me for the Drontal Tasty Bone.”
Package originated from Singapore rather than the UK.
“My package shipped from Singapore, NOT the UK!”
Received Heartgard at much lower cost despite unclear company origins.
“The cost (at around 60% of current market prices) is great for people on a budget.”
Affordable prices and trustworthy service with prompt refunds when issues occur.
“They are obviously trustworthy and I would recommend them.”
Orders genuine medication internationally with acceptable shipping and savings.
“the manufacturer is still the same as what you buy in the US.”
Longtime customer praises product quality, reasonable delivery, and helpful staff.
“I've always received top-quality pet supplies within a reasonable time frame.”
Company sells medications without needing vet prescriptions, raising safety concerns.
“they sell everything over-the-counter.”
Longtime customer praises great prices and reliable prompt service.
“Great prices. Always prompt and reliable.”
Finds prices great with fast delivery; favorite vendor.
“Great prices, fast delivery.”
Repeatedly purchases Simparica Trio with no prescription and flexible shipping.
“No prescription needed!”
Florida customer finds best price and experience, will always buy.
“I will always buy from them.”
Pleasantly surprised by product quality, pricing, and reasonable shipping.
“Because of the quality,pricing and reasonable shipping time I will continue to shop for my pet needs.”
Consistently fair prices and very friendly, knowledgeable customer service.
“customer service is very friendly, accommodating, clear, and knowledgeable.”
Responsive company with timely delivery and helpful order communication.
“The package arrived in a timely manner, just as the tracking information said.”
Longtime user relies on affordable meds to care for rescued animals.
“Budget Pet World is the only way I can afford to keep the meds”
Satisfied with reasonably fast international deliveries and consistent products.
“considering that it is an international shipment it gets delivered to me pretty fast.”
Frontline Plus arrived early, discreetly packaged, no issues.
“Discretly packaged .. no issues at all .. I would order again.”
Uses company for years because of good prices, selection, and fast delivery.
“they have great prices, nice selection & fast delivery.”
Convenient and better prices help rescue group afford supplies.
“I find Budget PetCare very convenient, and the prices are better than most other places.”
Reliable, affordable, and responsive about stock issues.
“Always reliable and affordable.”
Buys heartworm preventatives; vet accepts product and receipts.
“I show the box and receipts to my vet and he is good with that.”
Product shipped from Singapore and not for US use; customer service arranging return.
“it is a valid product, but not for use in the USA.”
Order lacked confirmation, had invalid tracking, and shipped from Singapore raising legitimacy concerns.
“it was at least 5 days before they even shipped them out!”
Longtime positive experience with great selection, prices, and prompt support.
“Great selection of products and fantastic prices!”
Products ship from China without prior disclosure and shipping is very slow.
“There is absolutely nothing on the website to tell you that these products are coming from China before finalizing your order.”
Professional, knowledgeable associates promptly resolve problems and supply needs.
“Their associates are very professional, knowledgeable, and kind.”
Provides same products at much lower prices; wait time manageable.
“This company provides the same product for much lower prices than at the vet.”
Consistently good service, prompt responses, and reliable product delivery.
“I have ALWAYS received good service.”
Confirms medication ingredients/dosage but advises heartworm testing before use.
“DO NOT buy any heartworm meds anywhere unless you have had your dog tested for heart worm first!!”
Warns competitor BudgetPetCare may ship counterfeit products from China; not same quality.
“it is NOT the same, it does NOT control it”
Package delivered to wrong city far from address; demands full refund.
“my package and tracking confirmation shows package was delivered in a city 50 miles away from my address.”
Shipped from Singapore, missing prescription requirement concern, long delays.
“It shipped from Singapore.”
Received counterfeit product in different packaging; unsafe to use for pet.
“Ordered ** and received a counterfeit product.”
Orders genuine medication internationally with acceptable shipping and savings.
“The Bravecto medication I received was manufactured in Austria yet the HeartGard Plus was still manufactured in the US but targeted to customers abroad.”
Received counterfeit Seresto collars with different packaging and missing clips.
“I received two counterfeit cat Seresto collars in overseas packaging.”
Slow delivery, double charged, and poor customer service.
“HORRIBLE COMPANY. Takes forever to received product.”
Ten-year customer buys cheap meds with occasional 2-3 week shipping delays.
“They have the cheapest prices on name-brand flea, heartworm, and other products you usually have to buy from a vet.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Budget Pet World is an online retailer of pet medications and supplies that ships internationally. Consumers researching the company typically look for pricing versus veterinary sources, shipping origin and transit times, prescription requirements, and customer service handling. When comparing sellers, verify product registration, import rules for your country, and the merchant's contact and return policies before ordering.