Reviews show a split picture for Tuft + Paw: one reviewer praises product quality, design ease, quick shipping, and helpful customer service, while another reports an unresolved promotional dispute and slow email exchanges. For shoppers, check current promotion terms and confirm how discounts are applied before purchase, and review product photos and material descriptions carefully. If promotional offers are important, document communications with customer support and confirm redemption procedures. These steps can help balance the positive product reports against reported issues with promotional handling and support response.
Examples from available reviews (Dec 2021 – Feb 2026).
Reviewer praised the collar's outstanding quality and quick shipping.
“The quality is outstanding”
Customer support refused to honor a 35% discount after delays.
“they refused to honor the discount.”
Mixed reports: one reviewer cites quick shipping and helpful support; another reports delayed back-and-forth and an unresolved promotional issue.
Concerns about promotions: a reviewer reported a 35% discount that wasn’t honored after multiple support exchanges.
One reviewer described the website and design process as simple and easy to use; evidence is limited to a single positive report.
Product quality is praised by one reviewer (notes outstanding quality, color and style options); sample size is small.
Communication experiences diverge: one customer describes customer service as "amazing" and helpful; another describes slow email exchanges and refusal to honor an offer.
Overall impressions split: one buyer plans repeat purchases and is highly satisfied; another feels misled by marketing and had a negative outcome.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (5) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company automatically shipped unwanted products and refused refund.
“they refused to issue a refund and instead offered store credit.”
Blanket arrived oversized and customer service refused the return.
“they would not accept a return”
Customer reports no reply to return request for an oversized item.
“They still have not replied.”
Company required customer to refuse delivery to obtain a refund.
“I was told I have to wait for it to be delivered so I can refuse it”
Customer support refused to honor a 35% discount after delays.
“they refused to honor the discount.”
I have to say that I am thoroughly impressed with Tuft + Paw. My Kitty is always changing collars because she keeps finding new ones in the house. But when I bought my first custom cat collar from Tuft + Paw, her collar days were over! She loves wearing her new collar and it looks so great on her, too. The quality is outstanding and the ease of design made it even better. The shipping was quick and the website made the whole process so simple. I love that they come in so many colors and styles, too! Not to forget, the CS is amazing and they helped me with a question I had about the product. I will be buying more products from them in the future!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Tuft + Paw is a U.S.-based direct-to-consumer pet brand that sells cat furniture and accessories through an online storefront. The company markets design-forward, often customizable products aimed at cat owners seeking modern alternatives to traditional pet furniture. Consumers researching Tuft + Paw typically look for product images, materials, customization options, shipping details, and customer support policies.