Skip to content
We Collect & Analyze Reviews

Echelon
Experiences & Reviews

Echelon is a consumer connected-fitness company that sells exercise equipment (stationary bikes, treadmills, rowers) and a subscription-based app providing live and on-demand classes, tracking, and firmware updates. The brand markets connected hardware alongside a digital membership that unlocks classes and additional on-screen features. Echelon products are sold direct-to-consumer and through third-party retailers.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 10%
Latest Review 22d
Overall Rating
1.4

Our Analysis

🎯

Service quality

Many reviewers report slow or unhelpful support: long wait times for engineers, repeated troubleshooting requests, delayed refunds and unresolved repairs.

Share of mentions
17%
Weak
💰

Value for money

Several customers say hardware feels paywalled: essential features require ongoing subscriptions, producing a perception of poor value for the price.

Share of mentions
10%
Weak
⚡

User experience

Frequent complaints about app and software: crashes, logouts, lost workout history, connectivity issues, and features disabled without a subscription.

Share of mentions
19%
Weak
🔧

Product quality

Reports range from sturdy, long‑lasting bikes to dead‑on‑arrival consoles, beeping errors, failing tablets and intermittent control panels.

Share of mentions
15%
Weak
📞

Communication

Customers describe poor communication: slow replies, repeated requests for the same evidence, inconsistent case handling and difficulty reaching resolutions.

Share of mentions
13%
Weak
⭐

Overall experience

Overall reviews skew negative: many cite unresolved faults, billing or access problems, and frustrating support; a minority report positive, durable bikes.

Share of mentions
26%
Weak

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

J
James Duckworth
External Source Sep 21, 2025

Echelon Stride-6S

I have the Echelon Stride-6S, thinking I was getting a premium treadmill with a built in screen for workouts and entertainment. In reality, it’s a ver...

S
Sainath C
External Source Sep 18, 2025

Brand new faulty product, pathetic quality! AVOID AT ALL COST!

I am leaving one star as I am unable to leave a zero. I ordered Echelon Stride30 Sport treadmill from sweatband.com. I assembled it asn up on turning...

L
Lloyd Baldridge
External Source Sep 16, 2025

Once the free trial runs out be…

Once the free trial runs out be prepared to fork out a minimum of $38 per month. The bike is virtually a dead weight without a subscription...

J
Jeffrey Wolf
External Source Aug 07, 2025

The app is useless for the echelon…

The app is useless for the echelon stride. The equipment is listed. Once you hit the screen it goes to the previous screen. I have removed the app an...

_
_ varianta
External Source Aug 04, 2025

Zero star experience

I bought an Echelon product to own it, not to rent it. But after a recent forced software update, the bike I paid for now requires an internet connect...

J
Jeremy Wilson
External Source Jun 11, 2025

Zero stars; No thanks Echelon

Zero stars. I have zero trust in this company and would never buy an Echelon again. They sell you a bike that can't work without a signing up for a me...

E
Edgar Christen
External Source May 30, 2025

Update to nowhere...

I guess given all the 1 star reviews Echelon does not care... anyways, I promised the customer service chat agent I would make myself heard. First, I...

M
Michael Crawford
External Source May 30, 2025

Absolutely the worst company to deal…

Absolutely the worst company to deal with. Do not buy anything from them. The equipment is su...

R
Rich
External Source May 13, 2025

Such a poor excuse for an exercise…

Such a poor excuse for an exercise solution. If you’d asked me pre-2022 I’d have given 5 stars, couldn’t fault it. Had an issue with the bike, they re...

M
Mark Fogel
External Source May 12, 2025

Not a Peloton Alternative – Unfinished Product with Endless Software Issues

I purchased an Echelon EX5s bike to improve my fitness, but it has been a constant headache. The tablet is plagued with crashes, freezes, and failed u...

B
Bobbi-Lynne R
External Source May 10, 2025

If I could give 0 stars I would

If I could give 0, I would. Absolutely regret choosing echelon. Logs you out routinely and bru...

r
roser
External Source Apr 18, 2025

App not allowing you to resume classes when it glitches out

Love the bike but the app keeps on cutting out in the middle of a class and you cannot return and finish it. Really frustrating when you’re working h...

D
David Chan
External Source Apr 02, 2025

Terrible company, terrible customer service

Bought a $3500 treadmill from them. Box came damaged. Purchased Feb 18th Upon setting up the unit the hardware kit was missing so the treadmill was pr...

E
Elizabeth Liles
External Source Mar 26, 2025

AWFUL HORRIBLE...UNREAL CUSTOMER SERVICE AND PRODUCT

UPDATE: 04/02/25 The money was finally refunded and hit our account. It took poor reviews and several social media messages to get this accomplished....

S
Steve
External Source Mar 21, 2025

I hate my Echelon bike

I hate my Echelon bike. I can't just get on it and ride. It needs to be paired with the app before you can have any resistance. That requires the bike...

J
Joe
External Source Mar 20, 2025

The worst company

I’ve waited weeks upon weeks to hear back from customer service about a broken speed sensor. It is obvious at this po...

P
Phil
External Source Mar 14, 2025

Most useless piece of equipment

By far the most useless piece of fitness equipment I’ve ever owned, even more than those rubber bands that are collecting dust, at least I know they’l...

K
Kenneth Naylor
External Source Mar 01, 2025

This company has to have the worst…

This company has to have the worst customer service I have ever experienced. Their level 1 support is worthless and then it is "escalated" to level 2...

K
Kent Rice
External Source Feb 15, 2025

BUYER BEWARE

BUYER BEWARE! After purchasing an Echelon Rowing machine 1/4/25 and receiving it 1/10/25, ten days later I decided to return the rower. Echelon shippe...

C
Ceri davies
External Source Feb 08, 2025

I love my echelon sport bike

I love my echelon sport bike. I got the one without the built in screen. I have used it most days and hav...

Share Your Experience

Help other customers by sharing your experience with Echelon. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Customer reviews in this sample emphasize recurring software and support issues tied to Echelon’s connected model. Many users report app crashes, firmware or tablet failures, and features locked behind a paid membership; several also describe slow or inconsistent customer-service responses and refund delays. At the same time, some owners praise the bikes’ physical durability and quiet operation. If you consider an Echelon product, check warranty terms, test the app experience (including offline functionality) and confirm cancellation/refund policies before purchase. Comparing subscription requirements and support options with alternative brands can help decide whether the overall package meets your needs.