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We Collect & Analyze Reviews

Electric Fireplaces Direct
Experiences & Reviews

Electric Fireplaces Direct is an online retailer focused on electric fireplaces, stoves, inserts and related accessories. The site typically lists product specifications, images and purchasing options for residential customers. Shoppers researching the company often look for information on product models, warranties, shipping and post-sale support.

Overview & Key Metrics

Reviews Analyzed 1
Positive Sentiment 100%
Latest Review 1431d
Overall Rating
3.8

Our Analysis

🎯

Service quality

Reviewer reports customer support was rude and unprofessional and describes a month-long dispute to obtain a replacement.

Share of mentions
17%
Weak
💰

Value for money

Reviewer says the product is not worth the hassle, citing replacement difficulties and unmet expectations for quality.

Share of mentions
17%
Weak
⚡

User experience

Post-purchase experience described as lengthy and frustrating: the reviewer dealt with the company for over a month to resolve issues.

Share of mentions
17%
Weak
🔧

Product quality

Primary complaint centers on product quality; the reviewer was unsatisfied and pursued a replacement as a result.

Share of mentions
17%
Weak
📞

Communication

Communication characterized as rude and unprofessional during attempts to resolve the order and replacement concerns.

Share of mentions
16%
Weak
⭐

Overall experience

Overall negative impression: product quality issues plus poor support led the reviewer to advise others to avoid the company.

Share of mentions
16%
Weak

View all 1 public customer reviews – filtered by relevance →

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All Reviews

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Showing all 1 reviews

All Customer Reviews

Sources: Collected.reviews (1) · Quotes shortened · As of: October 2025

L
Leah Telford
Collected.reviews Nov 16, 2021

Electric Fireplace Stove

I have NEVER written a negative comment about any company, but I feel it is important to warn others. I purchased this product and was not satisfied with the quality of the fireplace. I tried to resolve the matter with their customer support but they were extremely rude and unprofessional. I had to deal with this company for over a month to get an electric fireplace replaced. Stay away from this company. The product they sell is not worth all the hassle you will have to go through to get it replaced if it gets replaced at all. I would not recommend purchasing any items from them as they don't stand behind their products and will not provide proper customer service.





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Conclusion

This single review reports product quality concerns and a prolonged, poorly handled replacement process with rude customer support. The issues described center on post-sale service and the time required to pursue a replacement. Prospective buyers should verify warranty and return policies and confirm how replacements are handled before purchasing. Documenting delivery condition and keeping written records of communications may help if issues arise.