Reviewers often say live plants arrived dead, moldy, insect-infested, or far smaller than shown. Many also mention late or missing deliveries, plus refund or surcharge disputes that never got resolved. A smaller share describe on-time arrivals and plants that matched the online photos.
Examples from available reviews (Nov 2021 – Feb 2026).
Received a dead plant and company failed to refund or replace it.
“I was disappointed when they delivered a dead plant.”
Both plants died within three months despite following care instructions.
“They are both dead 3 months later.”
Orchids arrived well; ordering was easy and communication was good.
“Ordering was easy and an instant discount was available on the website.”
Received damaged plants and the company did not respond to complaints.
“They don't respond to emails, online chats, phone calls.”
Reviewers repeatedly mention late or missing deliveries, along with refund or surcharge disputes that werent settled. A small number say they received quick refunds for certain shipments.
Several reviewers felt the purchase wasnt worth it after plants arrived damaged, dead, or smaller than advertised. A few isolated comments mention instant discounts or promo pricing at checkout.
Multiple reviews point to navigation issues and confusing price details that made ordering harder. A few customers describe an easy checkout with clear discounts, but those mentions are limited.
Most complaints focus on plants arriving dead, moldy, insect-infested, or much smaller than the photos and listed dimensions. Reviewers also often blame packaging and shipping handling for the damage.
Many reviewers say they got no reply by email, chat, or phone when asking about damaged or missing orders. One reviewer describes helpful support and a refund, but that example is rare.
Reviews split sharply between many low ratings centered on product and service problems and a smaller group reporting good deliveries. Ordering live plants from the site leads to widely mixed outcomes.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received a dead plant and company failed to refund or replace it.
“I was disappointed when they delivered a dead plant.”
Both plants died within three months despite following care instructions.
“They are both dead 3 months later.”
Website is impossible to navigate and prices are terrible.
“Their website is impossible to navigate and their prices are terrible”
One plant arrived nearly dead and replacement was worse.
“The replacement was in worse condition than the first.”
Orchids arrived well; ordering was easy and communication was good.
“Ordering was easy and an instant discount was available on the website.”
Company charged undisclosed surcharge and failed to issue promised refund.
“They blatantly scam you.”
Delivered plant looked significantly less vibrant than website photo.
“looked pale green and much less striking than expected.”
They shipped late and blamed FedEx without prior delay notice.
“Plants.com is a bait and switch company.”
Caladium bulbs arrived moldy and promised refund has not been received.
“Plants arrived too late, but also moldy Caladium bulbs, all 5 of them.”
Herbs arrived half dead and the other plant was also poor.
“The herbs came half dead and the plant wasn't much better!”
Two of three tubers were moldy; customer service promptly refunded.
“Two out three caladium tubers were moldy..”
Poor packaging and shipping caused damaged plants; replacements also failed.
“They don’t mark their packages as live plants nor do they note the box should be shipped upright.”
Arrived after long delay but plant matched picture and was healthy.
“Looks exactly like their picture online.”
Paid for pre-Christmas delivery but order never arrived and no response.
“I paid for my plant to make it before Christmas and it still is not delivered”
Christmas cactus arrived small, damaged, and yellow despite high price.
“It was pathetic. Skimpy and broken. Yellowed.”
Peace lily arrived without any flowers despite pictured blooms.
“My gift was delivered with NOT ONE flower.”
Plant arrived infested with many insects.
“My plant came with an abundance of insects”
Juniper bonsai was much smaller than pictured and misrepresented dimensions.
“The Juniper Bonsai I ordered is TINY.”
They didn't deliver the Valentine's Day plant despite ordering in advance.
“Didn't send Valentines day plant I sent to be delivered on Valentines day”
Ordered bonsai never arrived despite promised resends and delivery dates.
“Ordered bonsai that never came!”
Product did not arrive planted in the chosen pot despite website claims.
“the plant will not come planted in the pot of your choice, like stated in the FAQs section on their website.”
Palm tree was far shorter than the advertised dimensions.
“the tree is actually 6 inches”
Do not buy from this company. They should change from plants.com to fraudster.com. I had purchased a number of plants from the site but my order was received damaged. The company promised to replace them but every time you speak to them all they say is they will replace but nothing further. They don't respond to emails, online chats, phone calls. They don't care about the customers. Once your order is placed and received on your end they will not help in any way. Loss of money and time and in the end, you will end up with frustration. Most untrustworthy & unreliable. Beware do not lose your money!!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Plants.com runs an online store selling live plants, bulbs, and plant accessories to customers in the United States. Each listing shows product photos, the species name, and size or dimension details. Shoppers can order potted plants, bonsai, bulbs, and related supplies and have them shipped to a delivery address. Product pages usually include basic care tips along with price, shipping, and delivery information.