Reviews Analyzed
20
We Collect & Analyze Reviews
ELEGOO
Experiences & Reviews
ELEGOO is a consumer-focused 3D printing company that supplies desktop FDM and resin printers, plus filaments and related accessories. The brand targets hobbyists, educators and small workshops with competitively priced hardware and consumables sold through its website and third-party retailers. Information-seeking consumers typically look for details about printer models, filament compatibility, shipping, warranty support, and part availability when evaluating ELEGOO products.
Overview & Key Metrics
Positive Sentiment
85%
Latest Review
18d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Reviews mention both quick deliveries and good packaging as well as several cases of warranty denials, damaged items, or difficult returns.
Share of mentions
Mixed
14%
💰
Value for money
Multiple reviewers report good price-to-performance and affordable printers/filament; a minority describe perceived poor value after product failure.
Share of mentions
Mixed
14%
⚡
User experience
Many users cite easy setup, clear startup guides and consistent printing; others report reliability issues like clogs, noisy belts, or broken wiring.
Share of mentions
Mixed
16%
🔧
Product quality
A large share of reviewers praise print quality and filament consistency, while several report isolated defects, shipping damage or first-run design flaws.
Share of mentions
Strong
23%
📞
Communication
Several reviews describe difficulty reaching support, repeated requests for evidence, canned replies and unsatisfactory resolution processes.
Share of mentions
Weak
5%
⭐
Overall experience
Most reviewers report positive overall experiences—satisfied with prints, value, and repeat purchases—though a minority report severe dissatisfaction.
Share of mentions
Strong
27%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
This review should be zero stars as one…
"This review should be zero stars as one is far too generous and significantly more than Elegoo deserve. I bought a Centauri Carbon directly from the E..."
R N
Trustpilot
Oct 01, 2025
Featured for: Detailed severe support and product failure
Delivered early!
"Elegoo got the printer out to me earlier that the expected delivery date, which was a nice surprise. The printer was very well packaged and the quick..."
R. Gallagher
Trustpilot
Oct 01, 2025
Featured for: Early delivery, clear startup guide
Neptune 3 pro was my first printer
"Neptune 3 pro was my first printer. It was easy to use and setup, price was good. Print quality was pretty decent. Belts made a terrible noise when mo..."
Mark Barton
Trustpilot
Oct 01, 2025
Featured for: Easy setup, reliability issues noted
High quality
"High quality, affordable, easy to use. I now prefer to us..."
Robert Fenwick
Trustpilot
Oct 01, 2025
Featured for: High quality, affordable, user-preferred
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
D
Dermot McCall
trustpilot.com
Oct 01, 2025
Customer service
4 months after purchase and within warranty internal screws fell out and led to the breaking of my screen. Customer...
R
R. Gallagher
trustpilot.com
Oct 01, 2025
Delivered early!
Elegoo got the printer out to me earlier that the expected delivery date, which was a nice surprise. The printer was very well packaged and the quick...
D
David Hysky
trustpilot.com
Oct 01, 2025
Good printer for great price
I did not expect much when purchasing the Centauri Carbon, but th...
M
Mark Barton
trustpilot.com
Oct 01, 2025
Neptune 3 pro was my first printer
Neptune 3 pro was my first printer. It was easy to use and setup, price was good. Print quality was pretty decent. Belts made a terrible noise when mo...
R
Robert Fenwick
trustpilot.com
Oct 01, 2025
High quality
High quality, affordable, easy to use. I now prefer to us...
J
Jershon Eagar
trustpilot.com
Oct 01, 2025
PLA filament works great
The PLA filament works great, no difficulties, no problems. Spool...
O
Obet Bal
trustpilot.com
Oct 01, 2025
great value
...
R
R N
trustpilot.com
Oct 01, 2025
This review should be zero stars as one…
This review should be zero stars as one is far too generous and significantly more than Elegoo deserve. I bought a Centauri Carbon directly from the E...
g
george bugeja
trustpilot.com
Oct 01, 2025
Good price
Good price, great filament...
D
Diana Jones
trustpilot.com
Oct 01, 2025
Difficult to reach customer service
When I realized I had put an incorrect delivery address on my order, I had difficulty contacting the Elegoo team to correct the mistake. No contact ph...
c
customer
trustpilot.com
Oct 01, 2025
it's ok thanks
...
D
Dave
trustpilot.com
Oct 01, 2025
Out of the box it worked fine
Out of the box it worked fine. A month later the extruder kept clogging and because I had to keep unplugging and...
K
Kunde
trustpilot.com
Oct 01, 2025
Package was not protected in a right…
Package was not protected in a right way so a part of the spool broke off during transportation...
R
Riccardo
trustpilot.com
Oct 01, 2025
CC is a great printer
CC is a great printer. Pr...
P
Petar Petrov
trustpilot.com
Oct 01, 2025
Very satisfied
Received the Neptune 3 Pro fast...
M
Michael Faltin
trustpilot.com
Oct 01, 2025
Quick delivery fair prices
Quick delivery fair...
H
H. Vermeeren
trustpilot.com
Oct 01, 2025
Very good printer, some flaws
Pre-ordered a Centauri Carbon in January, but had to wait 6 moths to receive it. It turned out to be a fi...
K
Kwick Aronson
trustpilot.com
Oct 01, 2025
I have used your filamant and resin…
I have used your filament and re...
V
V D
trustpilot.com
Oct 01, 2025
Very good printer
Very good printer, given the quality you get for the price, and allows to print large objects. A little lowe...
C
Chun Tse
trustpilot.com
Oct 01, 2025
Excellent 3D printer at an afordable…
Excellent 3D printer...
Conclusion
Reviewers frequently praise ELEGOO products for affordability, good print quality, and consistent filament performance. Multiple users report easy setup, useful startup guides, and quick delivery on orders. However, there are recurring reports of isolated product defects (damaged parts, clogs, early failures) and mixed experiences with customer support and warranty handling. Consider inspecting packaging on arrival, keeping spare consumable parts, and verifying warranty/return terms before purchase to prepare for potential repair or replacement needs.