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We Collect & Analyze Reviews

Elitone
Experiences & Reviews

Elitone is a company that markets at-home devices for urinary incontinence to consumers. Products are sold online, typically as starter kits that include a wearable device and consumable adhesive pads. The company offers customer support and a stated returns policy for buyers.

Overview & Key Metrics

Reviews Analyzed 3
Positive Sentiment 33%
Latest Review 12d
Overall Rating
2.1

Our Analysis

๐ŸŽฏ

Service quality

Some customers praise pre-sale help and prompt delivery, while others report unsatisfactory return handling and charges for returns and used pads.

Share of mentions
17%
Weak
๐Ÿ’ฐ

Value for money

One reviewer reports clear benefit; other users describe high upfront cost, ongoing pad expenses, and poor refund outcomes affecting perceived value.

Share of mentions
17%
Weak
โšก

User experience

Reports diverge: a positive user notes improved mobility, whereas others call the device cumbersome and the adhesive pads difficult to position.

Share of mentions
17%
Weak
๐Ÿ”ง

Product quality

One account describes measurable improvement within weeks; two users report no benefit and raise concerns about design and limited supporting evidence.

Share of mentions
17%
Weak
๐Ÿ“ž

Communication

Customer service answers questions for some buyers, but other reviewers describe inconsistent guidance, encouragement to continue despite no benefit, and confusing deadlines.

Share of mentions
16%
Weak
โญ

Overall experience

Overall impressions are mixed: one positive outcome contrasts with multiple reports of ineffectiveness, high cost, and disappointing returns.

Share of mentions
16%
Weak

Our Independent Methodology

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 3 reviews

All Customer Reviews

Sources: Trustpilot (2) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

T
TerriB
trustpilot.com Oct 01, 2025

A waste of time and money!

$400 for this cumbersome device is ludicrous! The sticky gel pads must be replaced continuously and they are hard to place in the proper position. You...

J
Jane M.
trustpilot.com Oct 01, 2025

They encouraged me to keep trying past the return date deadline even though it didn't work at all.

I tried Elitone Urge for a little over 8 weeks and it didn't help at all. I had good connection with the gel packs, used it at the highest strength an...

C
Chloe Ruby
Collected.reviews Dec 16, 2021

Elitone Incontinence Treatment

This is the best gift that I could have given to my cousin. For over ten years, she suffered low self esteem due to urinary incontinence. She had visited several doctors and tried various medications without success. In pursuit of a solution, I found Elitone. I was excited about their products. Though it was my first online shopping, I placed my order immediately, followed by a call to the customer service team. I had the opportunity to ask as many questions as possible and the answers were satisfactory. I had no doubt it was exactly what she missed over the years. The payment modes were friendly. I was eager to receive the starter kit. On the agreed date, we received the delivery. It was properly wrapped to avoid damage. My cousin was very happy and within 7 weeks she had noticed an imaginable change. She can now visit her friends without worry of leakages. We are very happy that Elitone came through for her. I would highly recommend it.

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Conclusion

Reviews show divergent real-world experiences with Elitone: some users report noticeable improvement within weeks, while others report no benefit and criticize the device design. Recurring concerns include the product price, ongoing cost of adhesive pads, and the returns/refund process. Potential buyers should review the companyโ€™s trial and returns terms carefully, factor in consumable costs, and consider discussing options with a healthcare provider. If evidence of benefit is important, ask Elitone for published clinical data or consult independent studies before purchasing.