Three reviews describe units that didn’t work or didn’t help, along with return requests that went nowhere and sharp criticism of the price. One review reports clear clinical improvement in incontinence and renewed confidence in social situations within weeks. Overall, the feedback splits between poor product/service experiences and a single strong therapeutic result. Support and value are the main flashpoints.
Examples from available reviews (Dec 2021 – Mar 2026).
Reviewer reported the product was faulty and customer service refused returns.
“This product does not work”
Reviewer found the device overpriced, poorly designed, and ineffective.
“$400 for this cumbersome device is ludicrous!”
Company encouraged continued use despite lack of improvement and return issues.
“Elitone encouraged me to keep trying.”
The product improved her incontinence and restored confidence within seven weeks.
“She can now visit her friends without worry of leakages.”
Three reviews describe disappointing post-sale support. Reviewers mention returns being refused and being told to keep trying even when nothing improved. These experiences put the spotlight on how returns are handled and how responsive support is.
Three reviewers challenge the cost given the results they saw. One calls the $400 price excessive and says the device felt cumbersome and didn’t work. No one argues that the pricing or design is justified.
Experiences range from frustrating and ineffective to clear symptom relief. Three reviews mention units that malfunctioned or a form factor that felt awkward. One reviewer says they regained confidence and traveled without leakage after seven weeks.
Three reviews report defects or no noticeable benefit. One review describes meaningful improvement in incontinence symptoms over several weeks. Positive product-quality experiences are rare in this sample.
Three reviews fault the company’s communication for steering people away from returns and pushing them to keep using the product. No review points to proactive help or a clear fix. Communication comes up repeatedly as a negative theme.
Three reviews lean negative on function, value, and support. One review reports major clinical improvement and renewed day-to-day confidence. Taken together, the comments show uneven results and mixed satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (3) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer reported the product was faulty and customer service refused returns.
“This product does not work”
Reviewer found the device overpriced, poorly designed, and ineffective.
“$400 for this cumbersome device is ludicrous!”
Company encouraged continued use despite lack of improvement and return issues.
“Elitone encouraged me to keep trying.”
This is the best gift that I could have given to my cousin. For over ten years, she suffered low self esteem due to urinary incontinence. She had visited several doctors and tried various medications without success. In pursuit of a solution, I found Elitone. I was excited about their products. Though it was my first online shopping, I placed my order immediately, followed by a call to the customer service team. I had the opportunity to ask as many questions as possible and the answers were satisfactory. I had no doubt it was exactly what she missed over the years. The payment modes were friendly. I was eager to receive the starter kit. On the agreed date, we received the delivery. It was properly wrapped to avoid damage. My cousin was very happy and within 7 weeks she had noticed an imaginable change. She can now visit her friends without worry of leakages. We are very happy that Elitone came through for her. I would highly recommend it.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Elitone makes wearable medical devices that use electrical stimulation to help with urinary incontinence. It sells adhesive, on-body stimulators for home use and includes specs and user guides with each unit. Elitone distributes its devices through its website and selected healthcare channels. Product pages usually list technical details, how to use the device, and customer support contact information.