Reviews Analyzed
3
We Collect & Analyze Reviews
Elitone
Experiences & Reviews
Elitone is a company that markets at-home devices for urinary incontinence to consumers. Products are sold online, typically as starter kits that include a wearable device and consumable adhesive pads. The company offers customer support and a stated returns policy for buyers.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
12d
Overall Rating
2.1
Our Analysis
🎯
Service quality
Some customers praise pre-sale help and prompt delivery, while others report unsatisfactory return handling and charges for returns and used pads.
Share of mentions
Weak
17%
💰
Value for money
One reviewer reports clear benefit; other users describe high upfront cost, ongoing pad expenses, and poor refund outcomes affecting perceived value.
Share of mentions
Weak
17%
⚡
User experience
Reports diverge: a positive user notes improved mobility, whereas others call the device cumbersome and the adhesive pads difficult to position.
Share of mentions
Weak
17%
🔧
Product quality
One account describes measurable improvement within weeks; two users report no benefit and raise concerns about design and limited supporting evidence.
Share of mentions
Weak
17%
📞
Communication
Customer service answers questions for some buyers, but other reviewers describe inconsistent guidance, encouragement to continue despite no benefit, and confusing deadlines.
Share of mentions
Weak
16%
⭐
Overall experience
Overall impressions are mixed: one positive outcome contrasts with multiple reports of ineffectiveness, high cost, and disappointing returns.
Share of mentions
Weak
16%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 3 verified reviews (December 2021 – October 2025).
Elitone Incontinence Treatment
"This is the best gift that I could have given to my cousin. For over ten years, she suffered low self esteem due to urinary incontinence. She had visited several doctors and tried various medications without success. In pursuit of a solution, I found Elitone. I was excited about their products. Though it was my first online shopping, I placed my order immediately, followed by a call to the customer service team. I had the opportunity to ask as many questions as possible and the answers were satisfactory. I had no doubt it was exactly what she missed over the years. The payment modes were friendly. I was eager to receive the starter kit. On the agreed date, we received the delivery. It was properly wrapped to avoid damage. My cousin was very happy and within 7 weeks she had noticed an imaginable change. She can now visit her friends without worry of leakages. We are very happy that Elitone came through for her. I would highly recommend it."
Chloe Ruby
Collected.reviews
Dec 16, 2021
Featured for: Positive outcome and good support
A waste of time and money!
"$400 for this cumbersome device is ludicrous! The sticky gel pads must be replaced continuously and they are hard to place in the proper position. You..."
TerriB
Trustpilot
Oct 01, 2025
Featured for: Highlights refund policy and pads
They encouraged me to keep trying past the return date deadline even though it didn't work at all.
"I tried Elitone Urge for a little over 8 weeks and it didn't help at all. I had good connection with the gel packs, used it at the highest strength an..."
Jane M.
Trustpilot
Oct 01, 2025
Featured for: Details returns and efficacy issues
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 3 reviews
All Customer Reviews
Sources: Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: October 2025
T
TerriB
trustpilot.com
Oct 01, 2025
A waste of time and money!
$400 for this cumbersome device is ludicrous! The sticky gel pads must be replaced continuously and they are hard to place in the proper position. You...
J
Jane M.
trustpilot.com
Oct 01, 2025
They encouraged me to keep trying past the return date deadline even though it didn't work at all.
I tried Elitone Urge for a little over 8 weeks and it didn't help at all. I had good connection with the gel packs, used it at the highest strength an...
C
Chloe Ruby
Collected.reviews
Dec 16, 2021
Elitone Incontinence Treatment
This is the best gift that I could have given to my cousin. For over ten years, she suffered low self esteem due to urinary incontinence. She had visited several doctors and tried various medications without success. In pursuit of a solution, I found Elitone. I was excited about their products. Though it was my first online shopping, I placed my order immediately, followed by a call to the customer service team. I had the opportunity to ask as many questions as possible and the answers were satisfactory. I had no doubt it was exactly what she missed over the years. The payment modes were friendly. I was eager to receive the starter kit. On the agreed date, we received the delivery. It was properly wrapped to avoid damage. My cousin was very happy and within 7 weeks she had noticed an imaginable change. She can now visit her friends without worry of leakages. We are very happy that Elitone came through for her. I would highly recommend it.
Conclusion
Reviews show divergent real-world experiences with Elitone: some users report noticeable improvement within weeks, while others report no benefit and criticize the device design. Recurring concerns include the product price, ongoing cost of adhesive pads, and the returns/refund process. Potential buyers should review the company’s trial and returns terms carefully, factor in consumable costs, and consider discussing options with a healthcare provider. If evidence of benefit is important, ask Elitone for published clinical data or consult independent studies before purchasing.