Several reviewers say they paid but their orders never arrived, and repeated attempts to fix the issue went nowhere. Some report tracking that showed “delivered” despite no delivery, or tracking details that later turned out to be false. A few describe customer contact channels that were unreachable or fake. One review highlights good fit and comfort, plus an easy checkout.
Examples from available reviews (Sep 2022 – Mar 2026).
Paid $65 and never received the sneakers.
“I paid 65 $ never got my sneakers”
Received fake tracking information and did not receive the order.
“they sent me fake tracking info”
Ordered Hokas never arrived and emails went unanswered.
“I emailed them multiple times to track my package never got a reply.”
Inclusive brand offered stylish, comfortable clothing and smooth online shopping.
“They truly live up to their belief that there's room for everyone on the A-List.”
Reviews often say payments went through but items were never shipped or delivered. Several customers report orders marked as delivered even though nothing arrived. A smaller number say their banks refunded them after disputes.
Most value complaints stem from paying and not receiving anything. One reviewer calls out the product’s value and comfort as a positive. Overall, value reads as negative because money was taken without goods delivered.
Many reviewers describe a frustrating post-purchase experience and long waits with no resolution. One review mentions a smooth online purchase and inclusive sizing. The main problems appear after checkout—missed deliveries and follow-up—rather than with the site itself.
Only a few reviews mention product condition or build. One reviewer praises the clothing’s style and comfort. Most feedback centers on delivery failures, so there’s little broad discussion of defects.
Customers often say emails and calls went unanswered, and some describe the listed contact details as fake. Several report being given tracking that later proved inaccurate. Only one review suggests communication was fine during checkout.
Reviews split sharply between many serious service complaints and one positive shopping experience. Negative comments focus on non-delivery, false tracking, and support that doesn’t respond. That gap leaves a polarized picture of what customers end up with.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Paid $65 and never received the sneakers.
“I paid 65 $ never got my sneakers”
Ordered shoes never arrived and company was unreachable.
“I ordered a pair of shoes that never arrived.”
Ordered Uggs and never received them.
“I ordered a pair of uggs and never received them”
Order marked delivered but never arrived; no resolution.
“Said delivered to my house and never arrived.”
Ordered shoes never arrived and company did not respond.
“the company does not respond to calls or emails.”
Company claimed delivery and signature but order never received.
“They never shipped my order and said they did”
Was charged $65 but never received ordered clogs.
“I never received my clogs”
Payment taken but item never shipped and contacts unresponsive.
“They collected the payment immediately, but never shipped the item.”
Ordered item over 20 days ago and never received it.
“I haven't received it.”
Received fake tracking information and did not receive the order.
“they sent me fake tracking info”
Lost $60 on HOKAs that were never received.
“Lost $60 on HOKAs that were never received.”
Order marked delivered by unknown shipper but never received.
“said delivered, never received anything.”
Hokas marked delivered but never received; no response.
“never received the Hokas I ordered.”
Ordered Hokas never arrived and emails went unanswered.
“I emailed them multiple times to track my package never got a reply.”
Did not receive ordered product after ordering in December.
“I never got my product”
Tracking showed delivered but no delivery and no email response.
“said the package was delivered on 02/19/2025. No delivery.”
Product never delivered and contact information appears fake.
“customer service numbers/email address fake”
Ordered Brooks shoes and did not receive them despite delivery showing.
“did not receive the shoes after 30+ days.”
Package showed in China and never arrived despite tracking updates.
“it is now February 20th 2025 and still no package.”
Provided fake tracking info; bank issued a refund.
“My bank (Chase) immediately refunded my account when I gave details.”
EMOTAÉ is a fashion house that I recently discovered and had the pleasure of purchasing from. As an LGBTQ+ individual, I was excited to support a business founded by members of my community.
The first thing that stood out to me was their dedication to inclusivity in their clothing designs. They truly live up to their belief that there's room for everyone on the A-List. The pieces I received were not only stylish but also comfortable, which is something that can often be overlooked in fashion.
Their website was easy to navigate, and the checkout process was smooth which made online shopping with them an enjoyable experience. Additionally, they have free shipping and returns on all U.S. orders which shows how much they value customer satisfaction.
When it comes down to it, EMOTAÉ exceeded my expectations both in terms of the quality of their products and customer service. It felt great knowing that my purchase went towards supporting a business owned by members within my community who share similar beliefs as myself.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Emotae runs an online store selling apparel and accessories. The site usually shows product pages with photos, sizing details, and prices. Customers buy through an online checkout that takes cards and other common payment methods. Emotae offers shipping choices, a return or exchange option, and support contacts such as email and phone for order questions.