Available review feedback highlights comfortable, stylish clothing, an easy website and checkout, free U.S. shipping and returns, and a positive customer-service impression. These points suggest strengths in product comfort and the online purchasing flow. However, the assessment is based on a single review, so evidence is limited. Prospective buyers should review product details, sizing guides, and the published shipping and returns policy, and consider seeking multiple reviews for a fuller view before purchasing.
Examples from available reviews (Sep 2022 – Feb 2026).
Inclusive brand offered stylish, comfortable clothing and smooth online shopping.
“They truly live up to their belief that there's room for everyone on the A-List.”
Single review describes customer service positively, saying expectations were exceeded; no details on response times or specific service interactions.
Reviewer notes free U.S. shipping and returns and a satisfactory purchasing impression; no detailed commentary on pricing or discounts.
Website navigation and checkout are described as easy and smooth in the available review, indicating a straightforward online shopping flow.
Garments are described as stylish and comfortable, with the reviewer stating product quality met or exceeded expectations.
The review does not mention communication channels, response speed, or messaging quality, so no assessment of communication is available.
Overall purchase was positive—product, checkout, and perceived service praised—however findings are based on a single review.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Paid $65 and never received the sneakers.
“I paid 65 $ never got my sneakers”
Ordered shoes never arrived and company was unreachable.
“I ordered a pair of shoes that never arrived.”
Ordered Uggs and never received them.
“I ordered a pair of uggs and never received them”
Order marked delivered but never arrived; no resolution.
“Said delivered to my house and never arrived.”
Ordered shoes never arrived and company did not respond.
“the company does not respond to calls or emails.”
Company claimed delivery and signature but order never received.
“They never shipped my order and said they did”
Was charged $65 but never received ordered clogs.
“I never received my clogs”
Payment taken but item never shipped and contacts unresponsive.
“They collected the payment immediately, but never shipped the item.”
Ordered item over 20 days ago and never received it.
“I haven't received it.”
Received fake tracking information and did not receive the order.
“they sent me fake tracking info”
Lost $60 on HOKAs that were never received.
“Lost $60 on HOKAs that were never received.”
Order marked delivered by unknown shipper but never received.
“said delivered, never received anything.”
Hokas marked delivered but never received; no response.
“never received the Hokas I ordered.”
Ordered Hokas never arrived and emails went unanswered.
“I emailed them multiple times to track my package never got a reply.”
Did not receive ordered product after ordering in December.
“I never got my product”
Tracking showed delivered but no delivery and no email response.
“said the package was delivered on 02/19/2025. No delivery.”
Product never delivered and contact information appears fake.
“customer service numbers/email address fake”
Ordered Brooks shoes and did not receive them despite delivery showing.
“did not receive the shoes after 30+ days.”
Package showed in China and never arrived despite tracking updates.
“it is now February 20th 2025 and still no package.”
Provided fake tracking info; bank issued a refund.
“My bank (Chase) immediately refunded my account when I gave details.”
EMOTAÉ is a fashion house that I recently discovered and had the pleasure of purchasing from. As an LGBTQ+ individual, I was excited to support a business founded by members of my community.
The first thing that stood out to me was their dedication to inclusivity in their clothing designs. They truly live up to their belief that there's room for everyone on the A-List. The pieces I received were not only stylish but also comfortable, which is something that can often be overlooked in fashion.
Their website was easy to navigate, and the checkout process was smooth which made online shopping with them an enjoyable experience. Additionally, they have free shipping and returns on all U.S. orders which shows how much they value customer satisfaction.
When it comes down to it, EMOTAÉ exceeded my expectations both in terms of the quality of their products and customer service. It felt great knowing that my purchase went towards supporting a business owned by members within my community who share similar beliefs as myself.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Emotae is a fashion brand that sells clothing through an online store. For shoppers researching the brand, typical pages to check include product descriptions, sizing guides, shipping and returns policies, and customer contact options. Independent reviews can help confirm fit, fabric feel, and service experiences before purchase.