Customer reviews show strong, consistent battery performance across marine, RV and solar applications, with frequent praise for runtime, Bluetooth monitoring and Victron compatibility. Several buyers highlight clear instructions and fast shipping, and many describe the products as good value, sometimes citing long warranties. However, multiple reviews document slow or inconsistent customer‑service follow‑up, shipping errors, and difficulties with complex DIY conversions. Prospective buyers should weigh the strong product performance against a minority of service and shipping complaints, consider dealer or professional help for complex installs, and confirm tracking and parts before starting an installation.
Examples from available reviews (Oct 2025 – Feb 2026).
Order had wrong parts and poor, inconsistent customer support.
“Their support is terrible.”
Customer support unresponsive and abandons buyers after purchase.
“abandon the buyer once the sale is done.”
Battery kept essentials running perfectly during prolonged winter outage.
“running PERFECTLY.”
300Ah V2 offers strong features, long warranty, and excellent value.
“insane 11 year warranty for a third of Battle Born’s cost?”
Most reviewers report responsive, helpful support and timely shipping; a minority describe wrong parts, slow follow‑ups, and delayed replacements.
Many reviewers describe the batteries as good value or affordable given runtime and warranty; a few note potential cost concerns tied to service issues.
Users report easy installs, Bluetooth monitoring and smooth Victron integration; some conversion projects require advanced skills and specialized tools.
Customers consistently praise runtime, capacity retention and durability across marine, RV and solar use cases; isolated reports describe defective units or early problems.
Frequent positive mentions of fast shipping, phone support and clear instructions; a subset report missed tracking, unreturned emails, and inconsistent follow‑up.
Most reviewers recommend Epoch for performance and value, while a minority warn about customer‑service and shipping frustrations that affected their purchase experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Quotes shortened · As of: February 2026
Battery offers solid build quality and reliable off-grid performance.
“the build quality is solid.”
No communication or tracking; customer suspects a possible scam.
“Non existent customer service, communication or support.”
Two 460Ah batteries performed flawlessly and integrated with Victron.
“These batteries have performed flawlessly”
Installer reports excellent product, packaging, price, and fast shipping.
“Packaging top tier as well. FAST SHIPPING”
Tech support was responsive and helped design a reliable boondocking system.
“Epoch Battery Tech Support was very responsive to my phone calls”
Installer praises four years of reliable products, prompt answers, and communication.
“Shipments are always on time and the communication is top notch.”
Battery performed excellently, providing long runtime and reliable power.
“Great product and unbelievable performance.”
Order had wrong parts and poor, inconsistent customer support.
“Their support is terrible.”
Customer support unresponsive and abandons buyers after purchase.
“abandon the buyer once the sale is done.”
Battery runs van build flawlessly for full-time travel.
“it’s flawless!”
Battery kept essentials running perfectly during prolonged winter outage.
“running PERFECTLY.”
Battery reliably powers partner’s oxygen concentrator and quick support.
“The 48V runs my partner’s oxygen concentrator PERFECTLY.”
Battery proved durable and reliable, maintaining 95% capacity after two years.
“Two years in, still at 95% capacity.”
Battery conversion was easy and provided 50-mile range.
“Installation was plug-and-play.”
Customer service responded promptly and resolved setup question well.
“they responded on time and handled the situation very well”
Battery integrates well with Victron, charges fast, and holds power.
“It also charges fast, holds power for days”
Battery perfectly meets needs for boat electronics.
“Perfect battery for my boat electronics.”
Kit fit perfectly and support staff helped through issues.
“Kevin from their support team walked me through every hiccup.”
48V kit shipped fast and was plug-and-play to install.
“Seriously plug-and-play, even the charging steps were easy to follow.”
Bluetooth integration and responsive support made complex projects manageable.
“The Bluetooth integration is GREAT for monitoring”
Bluetooth integration and responsive support made complex projects manageable.
“The Bluetooth integration is GREAT for monitoring”
Marine cranking battery handled charging and kept GPS stable during cranking.
“kept my GPS stable during cranking”
300Ah V2 offers strong features, long warranty, and excellent value.
“insane 11 year warranty for a third of Battle Born’s cost?”
RV setup with these batteries has been excellent and reliable.
“Great price and quality!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Epoch Batteries is a company that sells battery packs and related kits for consumer uses. This summary compiles verified customer reviews to help prospective buyers evaluate product performance, installation complexity, shipping, and after‑sales support.