Reviews Analyzed
18
We Collect & Analyze Reviews
Epoch Batteries
Experiences & Reviews
Epoch Batteries is a company that sells battery packs and related kits for consumer uses. This summary compiles verified customer reviews to help prospective buyers evaluate product performance, installation complexity, shipping, and after‑sales support.
Overview & Key Metrics
Positive Sentiment
89%
Latest Review
16d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers report responsive, helpful support and timely shipping; a minority describe wrong parts, slow follow‑ups, and delayed replacements.
Share of mentions
Strong
15%
💰
Value for money
Many reviewers describe the batteries as good value or affordable given runtime and warranty; a few note potential cost concerns tied to service issues.
Share of mentions
Strong
11%
⚡
User experience
Users report easy installs, Bluetooth monitoring and smooth Victron integration; some conversion projects require advanced skills and specialized tools.
Share of mentions
Strong
16%
🔧
Product quality
Customers consistently praise runtime, capacity retention and durability across marine, RV and solar use cases; isolated reports describe defective units or early problems.
Share of mentions
Strong
21%
📞
Communication
Frequent positive mentions of fast shipping, phone support and clear instructions; a subset report missed tracking, unreturned emails, and inconsistent follow‑up.
Share of mentions
Strong
15%
⭐
Overall experience
Most reviewers recommend Epoch for performance and value, while a minority warn about customer‑service and shipping frustrations that affected their purchase experience.
Share of mentions
Strong
22%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 18 verified reviews (October 2025).
Epoch Fail
"I bought a kit to convert a Ryobi lawnmower, but it took over a month. The plusses: like others, I appreciate that my lawn mower is working again and..."
J S
Trustpilot
Oct 01, 2025
Featured for: Detailed negative service and delay account
Zero Customer Service
"Bought an Epoch battery 120A - 51.2V and it has had ongoing problems since the start. Several attempts at getting support from Epoch have gone unanswe..."
Lorenzo Mesa
Trustpilot
Oct 01, 2025
Featured for: Unanswered support and ongoing problems
After installing the Epoch 300Ah…
"After installing the Epoch 300Ah battery as my home backup, I experienced a prolonged power outage during winter. The battery kept our essentials - fr..."
caelin Hearne
Trustpilot
Oct 01, 2025
Featured for: Real outage performance and app praise
Underrated Gem
"I’m not one to leave reviews often, but this small U.S.based company is a seriously underrated gem. Their 300Ah V2 batteries blow pricier competitors..."
Rebecca VanDusen
Trustpilot
Oct 01, 2025
Featured for: Tech details, warranty and comparative value
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 18 reviews
All Customer Reviews
Sources: Trustpilot (18) · Quotes shortened · As of: October 2025
D
Dave
trustpilot.com
Oct 01, 2025
Awesome battery!
Unaware Epoch Batteries was moving to dealer only sales I purchased a 24v230a battery, charger, and mounting brackets through the website. I’m hopeful...
J
J S
trustpilot.com
Oct 01, 2025
Epoch Fail
I bought a kit to convert a Ryobi lawnmower, but it took over a month. The plusses: like others, I appreciate that my lawn mower is working again and...
L
Lorenzo Mesa
trustpilot.com
Oct 01, 2025
Zero Customer Service
Bought an Epoch battery 120A - 51.2V and it has had ongoing problems since the start. Several attempts at getting support from Epoch have gone unanswe...
J
Jeffrey Santos
trustpilot.com
Oct 01, 2025
Great company
Great company. My entire van build runs off an Epoch battery and it’s flawless! From charging my laptop t...
c
caelin Hearne
trustpilot.com
Oct 01, 2025
After installing the Epoch 300Ah…
After installing the Epoch 300Ah battery as my home backup, I experienced a prolonged power outage during winter. The battery kept our essentials - fr...
H
Halle Dwyer
trustpilot.com
Oct 01, 2025
I often buy batteries from this store
I often buy batteries from this store. As a caregiver, reliability is non negotiable. The 48V runs my partner’s oxygen concentrator PERFECTLY....
G
Gavin Stark
trustpilot.com
Oct 01, 2025
I highly recommend Epoch
I highly recommend Epoch! Powers electric fences and barn lights 24/7. Survived mud, manure, and a curiou...
S
Sarah Ross
trustpilot.com
Oct 01, 2025
Thank you Epoch!
Thank you Epoch!! I converted my old bike to electric using Epoch’s 52V pack. The weight is half my old l...
J
James
trustpilot.com
Oct 01, 2025
Solid battery
Solid battery, great price, and the customer service is just on point. Had a small question d...
M
Michael Grimm
trustpilot.com
Oct 01, 2025
This company makes top tier batteries…
This company makes top tier batteries at a killer price. My solar setup is running smoother than ever and I don’t have to babysit th...
T
Takala Mckindle
trustpilot.com
Oct 01, 2025
Perfect battery for my boat electronics.
Perfect battery for...
A
Anonymous
trustpilot.com
Oct 01, 2025
I switched my golf cart to Epoch’s…
I switched my golf cart to Epoch’s lithium batteries, and It’s worth every penny. The kit fit perfectly in my EZGO 2Five and Kevin from their support...
R
Raven Deloch
trustpilot.com
Oct 01, 2025
I ordered the 48V battery kit
I ordered the 48V battery kit. They shipped it fast, arrived in perfectly safe, and setup was a breeze with their clear, no-nonsense...
J
Jack Kintzle
trustpilot.com
Oct 01, 2025
Epoch Batteries Is a total WIN!
Epoch Batteries are a total win if you are running Victron setups. The Bluetooth integration is GREAT for monitoring, and the price is a steal for the...
C
Carmen
trustpilot.com
Oct 01, 2025
Epoch Batteries are a total win if you…
Epoch Batteries are a total win if you are running Victron setups. The Bluetooth integration is GREAT for monitoring, and the price is a steal for the...
R
Ryan Goulette
trustpilot.com
Oct 01, 2025
As someone who works with lithium…
As someone who works with lithium batteries daily, I’m picky about tech - but their marine cranking battery won me over. After chatting with Kevin Vas...
R
Rebecca VanDusen
trustpilot.com
Oct 01, 2025
Underrated Gem
I’m not one to leave reviews often, but this small U.S.based company is a seriously underrated gem. Their 300Ah V2 batteries blow pricier competitors...
Z
Zack Hurley
trustpilot.com
Oct 01, 2025
Excellent
Excellent, my RV setup with your batteries has been nothing short of a...
Conclusion
Customer reviews show strong, consistent battery performance across marine, RV and solar applications, with frequent praise for runtime, Bluetooth monitoring and Victron compatibility. Several buyers highlight clear instructions and fast shipping, and many describe the products as good value, sometimes citing long warranties. However, multiple reviews document slow or inconsistent customer‑service follow‑up, shipping errors, and difficulties with complex DIY conversions. Prospective buyers should weigh the strong product performance against a minority of service and shipping complaints, consider dealer or professional help for complex installs, and confirm tracking and parts before starting an installation.