Reviews Analyzed
21
We Collect & Analyze Reviews
FitTrack
Experiences & Reviews
FitTrack is a consumer health-technology brand that sells smart body-composition scales and a companion mobile app. Products are marketed for home weight and body-metric tracking and typically pair with smartphones via Bluetooth. People searching reviews for FitTrack often look for information on delivery, app stability, scale accuracy, and customer support.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
587d
Overall Rating
1.5
Our Analysis
🎯
Service quality
Many reviewers report poor customer service: unresponsive or slow support, cancelled or mishandled orders, and difficulties obtaining refunds or returns.
Share of mentions
Weak
18%
💰
Value for money
Reviewers rarely comment on price or long-term value; feedback focuses on delivery, customer support, app stability, and scale accuracy instead.
Share of mentions
Mixed
0%
⚡
User experience
Frequent app-related problems are reported: pairing failures, crashes, login errors, and unclear setup instructions; a small number report straightforward setup.
Share of mentions
Weak
11%
🔧
Product quality
Reports include inconsistent or inaccurate readings, battery issues, and non-functioning units; some users say the scale is accurate once it works.
Share of mentions
Weak
15%
📞
Communication
Many reviews cite long shipping delays, missing or incorrect tracking, and slow or absent responses from support channels.
Share of mentions
Weak
26%
⭐
Overall experience
Most reviewers describe negative overall experiences driven by delivery delays, unresponsive support, or app/scale failures; a minority report satisfactory units.
Share of mentions
Weak
29%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
DO NOT WASTE YOUR MONEY
"I waited two months to get this scale. In the two weeks I've had the scale it has been able to make a reading 4 times. I've upgraded my phone, I've ch..."
Jennifer Wolny
External Source
Jan 30, 2024
Featured for: App crashes connection failures delivery delay
Took over 1 month to get but works well now that I have it
"Took forever to get (over 1 month). Received the scale a week ago and setup was easy. Downloaded the app first. set it u..."
Ira
External Source
Feb 03, 2024
Featured for: Delayed delivery scale works well
It took over 4 months to receive the 2…
"It took over 4 months to receive the 2 scales I had ordered for Christmas presents. Ho..."
customer
External Source
Jan 29, 2024
Featured for: Four month delay poor communication
Worst customer service on the planet!
"Customer service is god awful almost non existent. Two methods to communicate, email or a chat. You would think chat would be the faster option but yo..."
Michael Bonnette
External Source
Jan 30, 2024
Featured for: Long response times poor customer service
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
T
Terri Drenzek Boyer
External Source
Mar 07, 2024
Ordered never received
Ordered never received - no way to cancel. No customer ser...
L
Lisa Jackson
External Source
Feb 27, 2024
Scales are useless unfortunately
Scales are useless unfortunately. Inconsistent weight. I contacted customer service who kindly instructed me how to recalibrate the scales which i did...
D
Diane Gifford
External Source
Feb 07, 2024
It’s only been 2 weeks and batteries…
It’s only been 2 weeks and batteries need replaced already! Apparently needed to use lith...
D
Darlene Elser Warm
External Source
Feb 04, 2024
Extremely inconsistent
Extremely inconsistent. The app rarely pairs with the scale. The original app wa...
J
June Fraser
External Source
Feb 04, 2024
Worst customer service product does not…
Worst customer service product does not work ta...
I
Ira
External Source
Feb 03, 2024
Took over 1 month to get but works well now that I have it
Took forever to get (over 1 month). Received the scale a week ago and setup was easy. Downloaded the app first. set it u...
T
Teri Klem
External Source
Jan 30, 2024
Good info
I really like the information given by this scale but had I not had a friend familiar I would have been lost as to how to operate. Scale came with no...
B
Brenna Dalton
External Source
Jan 30, 2024
Waited a very long time for the…
Waited a very long time for the delivery of the scale. When I finally got it discovered it is not w...
A
Ashleigh Paterson
External Source
Jan 30, 2024
If I could give zero stars I would!
If I could give zero stars I would! This company is nothing short of a scam! They will deliver when they feel like, usually takes about 1 month! Then...
M
Michael Bonnette
External Source
Jan 30, 2024
Worst customer service on the planet!
Customer service is god awful almost non existent. Two methods to communicate, email or a chat. You would think chat would be the faster option but yo...
M
Marilee Stephens
External Source
Jan 30, 2024
The second use and the monitor is stuck…
The second use and the monitor is stuck on my previous weight. Thank God I kept my old scale. The apple says my login is incorrect...
J
Jennifer Wolny
External Source
Jan 30, 2024
DO NOT WASTE YOUR MONEY
I waited two months to get this scale. In the two weeks I've had the scale it has been able to make a reading 4 times. I've upgraded my phone, I've ch...
R
Regina Witherspoon
External Source
Jan 29, 2024
Total scam
Total scam I ordered my scale 11/30 , took my money never received it.Multiple emails on their support...
j
julie sacks
External Source
Jan 29, 2024
Never received
Ordered 6 weeks ago. Still have not received. Customer service is a joke. (When purchased website sa...
T
Téa Canna
External Source
Jan 29, 2024
Unfortunate experience
Just like everyone else I am finding this company very hard to work with. I waited months for the scale and now the App is not...
E
Eva Wilnau
External Source
Jan 29, 2024
I'm not one to write reviews...
I'm not one to write reviews.... But I'm also not one that gets scammed and brushes it off!! I ordered the scale months ago and They immediately took...
T
Tesa Miller
External Source
Jan 29, 2024
Fittrack Review
Finally received scale, after a month of waiting. The app constantly crashes. I've uninstalled the app and re-installed and still contin...
S
Suzanne Matich
External Source
Jan 29, 2024
Too Long Of A Wait
I was very excited when I ordered this FitTrack scale. I have watched Jenn Sherman/Peloton promote it on Instagram. I placed my order in December 16,...
c
customer
External Source
Jan 29, 2024
It took over 4 months to receive the 2…
It took over 4 months to receive the 2 scales I had ordered for Christmas presents. Ho...
A
Amy Santas
External Source
Jan 29, 2024
Worst Customer Service Experience…
Fittrack has the worst customer service that I have ever experienced. I ordered in 12/19/23. I got an email on 12/23/23 that there was a slight delay...
Conclusion
Across these reviews, common consumer issues relate to long or missing shipments, limited responsiveness from customer support, and frequent app connection or crash problems. Several reviewers also report inconsistent measurements or early battery failures, though a minority say the scale works accurately after setup. If you are considering a FitTrack scale, check seller shipping estimates, return/refund policies, and whether your phone is compatible with the FitTrack app before purchasing. For existing buyers, document order and communication attempts, and use payment-dispute channels if refunds or returns are not provided.