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We Collect & Analyze Reviews

HSA Store
Experiences & Reviews

HSA Store is an online retailer focused on health-related and medical supplies often purchased with Health Savings Account (HSA) or Flexible Spending Account (FSA) funds. Typical categories include baby care, vision, home health, and medical devices. Consumers researching HSA Store reviews usually look for product availability, eligibility for HSA/FSA payment, shipping and return practices, and customer-support responsiveness.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 14%
Latest Review 14d
Overall Rating
1.5

Our Analysis

🎯

Service quality

Most reviewers report problems with order fulfillment, returns and refunds; a few note timely shipping or helpful reps.

Share of mentions
29%
Weak
💰

Value for money

Multiple reviewers say prices or rewards don’t provide good value and that items can be cheaper at big retailers.

Share of mentions
6%
Weak
⚡

User experience

Some shoppers find the site and checkout straightforward, but others report canceled orders, confusing perks and account issues.

Share of mentions
7%
Weak
🔧

Product quality

Several reviews describe defective items, damaged or near-expiry products; a minority praise product performance (e.g., pumps).

Share of mentions
7%
Weak
📞

Communication

Many customers report slow or missing replies, inconsistent information from reps, and unmet promises; occasional positive outreach noted.

Share of mentions
19%
Weak
⭐

Overall experience

Overall feedback skews negative: frequent reports of unresolved issues, with a small number of positive service or product experiences.

Share of mentions
31%
Weak

View all 21 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

K
Kristen Dewey
trustpilot.com Oct 01, 2025

This place is a scam

This place is a scam. Look at their BBB page. I placed an order and an item was never delivered. After reaching out to support for a refund, I was “gi...

c
chestnut
trustpilot.com Oct 01, 2025

Terrible company

Terrible company. They make you reach out to them if you want a return, and then they don't give you th...

A
Andra Braden
trustpilot.com Oct 01, 2025

Excellent customer service

Was concerned about them not having enough products for middle age group so I did a survey. The president of the company sent an email thanking me and...

K
Katie Wall
trustpilot.com Oct 01, 2025

Highly disappointed

Highly disappointed! I ordered the bracelets my my husband and I a month ag...

C
Chyinpa
trustpilot.com Oct 01, 2025

Just OK. Pay attention to the prices.

Pros: good selection of products, fast shipping and easy shopping/checkout experience. Cons: Way overpriced. The things that I have purchased were mar...

C
Charris Champine
trustpilot.com Oct 01, 2025

I came across the HSA online store

I came across the HSA online store, looked extensively, then decided to try an order. I'm pregnant and was relying on the items. Once my order was pla...

S
Sharon
trustpilot.com Oct 01, 2025

CHECK EXPIRY DATES when you receive your items. If they are close to expiry, contact HSA. Don't let them get away with selling almost expired items.

Or better yet... Order from a diffent store! Be very careful with this store. I purchased enough of a product to last about 2 years. Found out that th...

S
SR
trustpilot.com Oct 01, 2025

Don’t bother with the “Perks” rewards scam

Don’t bother with the “Perks” rewards program.. in order to actually redeem your points, you have to build them up to earn a reward… but the points ex...

E
Eve
trustpilot.com Oct 01, 2025

Wasteful Company & Terrible Customer Service

I was told that in order to get my perks points for the $600 order I made this morning (not even 12 hours ago) I would need to return the box the HSA...

r
rad alkiek
trustpilot.com Oct 01, 2025

I just bought a stethescope but I asked…

I just bought a stethescope but I asked to return they gave me return number but Said they well review to approve return however they never issue retu...

P
Paul
trustpilot.com Oct 01, 2025

Really bad customer service

Really bad customer service. Took 1 month and 3 phone cal...

J
Jay Solivan
trustpilot.com Oct 01, 2025

Don't buy here

I purchased two pairs of bi-focals, one from a different website. I wore those while talking to these clowns about why it is taking so long to get my...

T
Tenille Warren
trustpilot.com Oct 01, 2025

Won't Be Shopping Here Anymore

I have purchased many items from this site. Normally I have no issues. The one time I do and bring it to their attention the customer service was defi...

T
Tanya Tull
trustpilot.com Oct 01, 2025

Misled by customer service and Horrible return policy!!

vibrathotics: $99.99. Tried them on… super noisy!! Called to return. Darrius, CSR, said...

L
Lisa Crum
trustpilot.com Oct 01, 2025

Poor customer service and poor management.

I have been waiting on a return label from the HSA store for almost two weeks. I have chatted several times as well as placed phone calls regarding th...

T
Trina R.
trustpilot.com Oct 01, 2025

I placed an order on Feb 28

I placed an order on Feb 28, 2022. It is March 22, 2022 and the items from my order have not even been mailed yet. Although, I spoke with 2 representa...

A
Aaron Benton
trustpilot.com Oct 01, 2025

GO ELSEWHERE

If you place an order with them you better make sure it's just a single item. You will not receive all the items you purchased and when you contact cu...

B
Brad Davis
trustpilot.com Oct 01, 2025

Won't accept unusable product return.

Bought the owelett from HSA back in Nov. During that time owlett was pulled by the FDA and I emailed support with no response. My baby was born in ear...

A
Amanda
trustpilot.com Oct 01, 2025

I placed an order over 2 weeks ago

I placed an order over 2 weeks ago. The status was changed to “getting ready to ship” the next day. The item still hasn’t shipped and the sto...

T
Trish
trustpilot.com Oct 01, 2025

Defective product

Ordered product and it came quickly. It was defective. I have been trying to get this resolved for 3 weeks and getting nothing but a run around. Email...

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Conclusion

Reviews of HSA Store show a pattern of customer service and fulfillment problems: many shoppers report delayed or missing shipments, difficulty obtaining return labels, and slow or inconsistent replies from support. Several customers describe product issues such as defects or near-expiry items, while a smaller number praise specific products or direct outreach from company leadership. Price and rewards concerns also appear: multiple reviewers say items cost more than comparable retailers and that the loyalty program is hard to redeem. If you consider ordering, check return and expiry policies, confirm shipping timelines for time-sensitive items, and compare prices with other sellers before using HSA/FSA funds.