HSA Store
Experiences & Reviews
HSA Store is an online retailer focused on health-related and medical supplies often purchased with Health Savings Account (HSA) or Flexible Spending Account (FSA) funds. Typical categories include baby care, vision, home health, and medical devices. Consumers researching HSA Store reviews usually look for product availability, eligibility for HSA/FSA payment, shipping and return practices, and customer-support responsiveness.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers report problems with order fulfillment, returns and refunds; a few note timely shipping or helpful reps.
Value for money
Multiple reviewers say prices or rewards donโt provide good value and that items can be cheaper at big retailers.
User experience
Some shoppers find the site and checkout straightforward, but others report canceled orders, confusing perks and account issues.
Product quality
Several reviews describe defective items, damaged or near-expiry products; a minority praise product performance (e.g., pumps).
Communication
Many customers report slow or missing replies, inconsistent information from reps, and unmet promises; occasional positive outreach noted.
Overall experience
Overall feedback skews negative: frequent reports of unresolved issues, with a small number of positive service or product experiences.
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 โ October 2025).
Excellent customer service
"Was concerned about them not having enough products for middle age group so I did a survey. The president of the company sent an email thanking me and..."
Just OK. Pay attention to the prices.
"Pros: good selection of products, fast shipping and easy shopping/checkout experience. Cons: Way overpriced. The things that I have purchased were mar..."
This place is a scam
"This place is a scam. Look at their BBB page. I placed an order and an item was never delivered. After reaching out to support for a refund, I was โgi..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
This place is a scam
This place is a scam. Look at their BBB page. I placed an order and an item was never delivered. After reaching out to support for a refund, I was โgi...
Terrible company
Terrible company. They make you reach out to them if you want a return, and then they don't give you th...
Excellent customer service
Was concerned about them not having enough products for middle age group so I did a survey. The president of the company sent an email thanking me and...
Highly disappointed
Highly disappointed! I ordered the bracelets my my husband and I a month ag...
Just OK. Pay attention to the prices.
Pros: good selection of products, fast shipping and easy shopping/checkout experience. Cons: Way overpriced. The things that I have purchased were mar...
I came across the HSA online store
I came across the HSA online store, looked extensively, then decided to try an order. I'm pregnant and was relying on the items. Once my order was pla...
CHECK EXPIRY DATES when you receive your items. If they are close to expiry, contact HSA. Don't let them get away with selling almost expired items.
Or better yet... Order from a diffent store! Be very careful with this store. I purchased enough of a product to last about 2 years. Found out that th...
Donโt bother with the โPerksโ rewards scam
Donโt bother with the โPerksโ rewards program.. in order to actually redeem your points, you have to build them up to earn a rewardโฆ but the points ex...
Wasteful Company & Terrible Customer Service
I was told that in order to get my perks points for the $600 order I made this morning (not even 12 hours ago) I would need to return the box the HSA...
I just bought a stethescope but I askedโฆ
I just bought a stethescope but I asked to return they gave me return number but Said they well review to approve return however they never issue retu...
Really bad customer service
Really bad customer service. Took 1 month and 3 phone cal...
Don't buy here
I purchased two pairs of bi-focals, one from a different website. I wore those while talking to these clowns about why it is taking so long to get my...
Won't Be Shopping Here Anymore
I have purchased many items from this site. Normally I have no issues. The one time I do and bring it to their attention the customer service was defi...
Misled by customer service and Horrible return policy!!
vibrathotics: $99.99. Tried them onโฆ super noisy!! Called to return. Darrius, CSR, said...
Poor customer service and poor management.
I have been waiting on a return label from the HSA store for almost two weeks. I have chatted several times as well as placed phone calls regarding th...
I placed an order on Feb 28
I placed an order on Feb 28, 2022. It is March 22, 2022 and the items from my order have not even been mailed yet. Although, I spoke with 2 representa...
GO ELSEWHERE
If you place an order with them you better make sure it's just a single item. You will not receive all the items you purchased and when you contact cu...
Won't accept unusable product return.
Bought the owelett from HSA back in Nov. During that time owlett was pulled by the FDA and I emailed support with no response. My baby was born in ear...
I placed an order over 2 weeks ago
I placed an order over 2 weeks ago. The status was changed to โgetting ready to shipโ the next day. The item still hasnโt shipped and the sto...
Defective product
Ordered product and it came quickly. It was defective. I have been trying to get this resolved for 3 weeks and getting nothing but a run around. Email...
Conclusion
Reviews of HSA Store show a pattern of customer service and fulfillment problems: many shoppers report delayed or missing shipments, difficulty obtaining return labels, and slow or inconsistent replies from support. Several customers describe product issues such as defects or near-expiry items, while a smaller number praise specific products or direct outreach from company leadership. Price and rewards concerns also appear: multiple reviewers say items cost more than comparable retailers and that the loyalty program is hard to redeem. If you consider ordering, check return and expiry policies, confirm shipping timelines for time-sensitive items, and compare prices with other sellers before using HSA/FSA funds.