Reviews of HSA Store show a pattern of customer service and fulfillment problems: many shoppers report delayed or missing shipments, difficulty obtaining return labels, and slow or inconsistent replies from support. Several customers describe product issues such as defects or near-expiry items, while a smaller number praise specific products or direct outreach from company leadership. Price and rewards concerns also appear: multiple reviewers say items cost more than comparable retailers and that the loyalty program is hard to redeem. If you consider ordering, check return and expiry policies, confirm shipping timelines for time-sensitive items, and compare prices with other sellers before using HSA/FSA funds.
Examples from available reviews (Nov 2021 – Feb 2026).
Company president responded personally and provided helpful product information.
“He was professional yet courteous and very conscientious about what I was looking for.”
Good selection and fast shipping but many items are overpriced.
“Way overpriced.”
Order not delivered and support unresponsive after issuing unusable store credit.
“They are not responding to my support requests now.”
Most reviewers report problems with order fulfillment, returns and refunds; a few note timely shipping or helpful reps.
Multiple reviewers say prices or rewards don’t provide good value and that items can be cheaper at big retailers.
Some shoppers find the site and checkout straightforward, but others report canceled orders, confusing perks and account issues.
Several reviews describe defective items, damaged or near-expiry products; a minority praise product performance (e.g., pumps).
Many customers report slow or missing replies, inconsistent information from reps, and unmet promises; occasional positive outreach noted.
Overall feedback skews negative: frequent reports of unresolved issues, with a small number of positive service or product experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · bbb.org (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order not delivered and support unresponsive after issuing unusable store credit.
“They are not responding to my support requests now.”
Return process requires contacting support but they fail to provide return labels.
“they don't give you the label you ask for.”
Company president responded personally and provided helpful product information.
“He was professional yet courteous and very conscientious about what I was looking for.”
Order not received after a month despite payment being taken.
“still haven’t received my order!”
Good selection and fast shipping but many items are overpriced.
“Way overpriced.”
Order flagged as fraud and canceled without clear explanation or helpful support.
“my order was flagged for fraud and canceled.”
Received items close to expiry and store refused remedy after 30 days.
“they refused to do anything for me because it was past their 30 day policy.”
Rewards points expire in 180 days making rewards effectively unusable.
“points expire after only 180 days/ 6 months..”
Company required returning and reordering to receive rewards, causing waste and poor service.
“What a waste of resources & terrible customer service!”
Return approved but company never issued the promised return label.
“promise to email me return label but never done so.”
Refund took a month and multiple calls; will not shop again.
“Took 1 month and 3 phone calls to get a refund for a return.”
Bifocal lenses repeatedly fell out and repairs failed to fix defects.
“the lens kept falling off.”
Good prior purchases but poor customer service on one issue drove them away.
“customer service was definitely not what I expected.”
Customer service initially approved return but then denied because item was opened.
“since I opened them I can’t return!”
Waiting nearly two weeks for a return label with inconsistent responses from staff.
“I have been waiting on a return label from the HSA store for almost two weeks.”
Order not shipped after weeks and representatives provided conflicting information.
“the other 2 reps lied since the order has not been shipped.”
Items missing from orders and customer service fails to issue promised refunds.
“they will tell you that they are issuing a refund that you will NEVER receive.”
Return denied for an unusable product after the 30-day window.
“denied a return on a product I can't use because it's been over 30 days.”
Order remained unshipped for weeks and store refused cancellation despite time sensitivity.
“The item still hasn’t shipped and the store refuses to cancel the order.”
Defective product with weeks of unresponsive support and problematic refund process.
“I have been trying to get this resolved for 3 weeks and getting nothing but a run around.”
Three weeks of return attempts and repeatedly wrong shipping labels provided.
“They have sent me the wrong shipping label 3x.”
No response after requesting a return label within the allowed timeframe.
“No Response from customer when requesting a return label.”
Before I found out about HSAstore.com, I had a hard time looking for an electric breast pump because I'm a first time mom and didn't feel comfortable going to a store and trying one out before buying. HSAstore.com has a good selection of breast pumps that helped me find the perfect one for me! I've been using it for a little over a month now and I'm still very pleased with it. It has a very strong suction and doesn't take long at all to pump out my milk. I love the settings and the different speeds. It's so quiet that I could use it while watching TV and nobody even knew I was expressing, so this is perfect for me. I would recommend this site to all my mommy friends!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
HSA Store is an online retailer focused on health-related and medical supplies often purchased with Health Savings Account (HSA) or Flexible Spending Account (FSA) funds. Typical categories include baby care, vision, home health, and medical devices. Consumers researching HSA Store reviews usually look for product availability, eligibility for HSA/FSA payment, shipping and return practices, and customer-support responsiveness.