Customer feedback for Innovo shows a clear split: several users report meaningful, lasting improvement after completing treatment, while many others report product reliability issues such as shorts or controller failures. Customer support is frequently described as responsive and helpful by numerous customers, but a notable subset report slow or unavailable support and regional parts unavailability. If you are considering Innovo, verify current availability of replacement parts and review the company’s warranty and return process before purchase. Balance reports of positive long-term results against the documented frequency of technical faults and support delays when making a decision.
Examples from available reviews (Nov 2022 – Feb 2026).
Twelve-week treatment stopped leaks for two years; improvement continued on repeat.
“For two years after the 12-week treatment, I had no leaks at all.”
Replacement shorts and controllers failed and support could not diagnose error.
“Nor have they told me what error code "EO 29' is.”
Initially unresponsive email support, later Sam provided a return label.
“Terrible customer service! Do not buy this product!”
Sam in customer service helped determine and resolve the issue.
“Sam, in customer service, was excellent to work with me on determining the issue.”
Many reviewers describe helpful, responsive exchanges and free size replacements, while others report slow replacements, unresolved repairs and inconsistent service outcomes.
A small number of reviewers say the treatment justified the cost, but explicit comments about value are uncommon in these reviews.
Some users report comfortable wear and noticeable improvement; others report poor fit, lack of expected stimulation and repeated error messages.
Reviews are split: several describe lasting symptom reduction after treatment, while many report defective shorts, controller failures and unexplained error codes.
Many customers praise quick, helpful replies from specific staff, but multiple reports describe unresponsive support, missing phone numbers or shipping/availability notices.
Overall impressions range from transformative, long-term improvement for some users to frustrating technical failures and unresolved service problems for others.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Device comfortable and somewhat effective, but app and support had issues.
“the app occasionally freezes or disconnects from the device”
Reviewer says it's a good company.
“Yes inst a good company”
Replacement gel pads unavailable, rendering the leg wrap useless.
“Cannot get replacement gel pads.”
Two costly pairs failed after months and reviewer calls them wasteful.
“Don’t buy these they’re a waste of money.”
Sam in customer service helped determine and resolve the issue.
“Sam, in customer service, was excellent to work with me on determining the issue.”
Multiple shorts failed after days and replacements took weeks.
“Innovo has quality control problems.”
Sam in customer service was very helpful.
“Sam was very helpful”
Could not receive ordered product because it was out of stock and company dissolving.
“you no longer have them in stock and that the company is dissolving”
Replacement shorts and controllers failed and support could not diagnose error.
“Nor have they told me what error code "EO 29' is.”
Company and products are excellent; support prompt and helpful.
“This company and their products are excellent.”
Initially unresponsive email support, later Sam provided a return label.
“Terrible customer service! Do not buy this product!”
Controller replacement unavailable in UK and calls not recognized; no support.
“Not at all helpful so very disappointed with zero customer service.”
Product rarely works and shows frequent error messages despite adjustments.
“It doesn’t work most of the time”
Shorts do not fit properly and sensors prevent stimulation.
“I've never felt the buzzing that the paperwork says I should.”
Twelve-week treatment stopped leaks for two years; improvement continued on repeat.
“For two years after the 12-week treatment, I had no leaks at all.”
Customer service was responsive and resolved the issue promptly.
“Very responsive customer service!”
I received rapid service and delivery.
“Rapid service and delivery.”
Hasn't used product yet but rated customer service five stars.
“but 5 stars for customer service”
Company exchanged wrong-sized item without problem and was very helpful.
“they were very helpful .”
Innovo staff are helpful and quick to respond.
“The Innovo staff are always so helpful and quick to respond.”
No improvement experienced despite using product as directed.
“I haven't seen any difference or improvement.”
Product worked effectively for this reviewer.
“It really works!”
Customer service quickly exchanged pants free to achieve correct fit.
“customer service was always fast and exchanged my pants at no cost”
Product works, but customer service email response was disappointing.
“Disappointed in e-mail response with customer service when I had an error message on the product”
I recently purchased INNOVO, a non-invasive urinary incontinence treatment and I am extremely pleased with the results. As someone who has been struggling with bladder weakness for years, I was skeptical that anything could truly make a difference. However, after just four weeks of using INNOVO as directed, I have seen significant improvements.
What sets INNOVO apart from other treatments is its ease of use. Rather than relying on messy pads or uncomfortable catheters, INNOVO uses electrical muscle stimulation to strengthen pelvic floor muscles and improve bladder control. The device is comfortable to wear and can be used in the privacy of your own home.
Another thing I appreciate about this product is its long-lasting effects. Unlike medication or temporary solutions like pads or adult diapers, using INNOVO consistently over several weeks offers lasting improvement for those suffering from urinary incontinence.
Overall, my experience with INNOVO has been incredibly positive and transformative. It has not only improved my physical health but also boosted my confidence and quality of life. If you're struggling with bladder weaknesses
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Innovo is a manufacturer and direct-to-consumer seller of wearable devices intended for pelvic floor stimulation to address urinary incontinence. The company has offered complete treatment kits and replacement parts (shorts, controllers, batteries) and provides customer and technical support channels for orders, returns and troubleshooting.