Reviewers often highlight Innovo’s customer service, citing quick exchanges and a named representative who fixes problems. Several reviews describe repeat hardware and accessory issues, including shorts, controller failures, and missing replacement gel pads. Results vary: some users report major, lasting improvement, while others see no change or keep getting error messages. Multiple usability complaints mention app glitches and fit issues.
Examples from available reviews (Nov 2022 – Mar 2026).
Sam in customer service helped determine and resolve the issue.
“Sam, in customer service, was excellent to work with me on determining the issue.”
Replacement shorts and controllers failed and support could not diagnose error.
“Nor have they told me what error code "EO 29' is.”
Twelve-week treatment stopped leaks for two years; improvement continued on repeat.
“For two years after the 12-week treatment, I had no leaks at all.”
Controller replacement unavailable in UK and calls not recognized; no support.
“Not at all helpful so very disappointed with zero customer service.”
Many reviewers describe fast, useful help from support and smooth product exchanges. Several call out a representative, Sam, for solving issues and walking them through troubleshooting. A few mention stock shortages or no response at first, followed by a resolution.
Value complaints show up rarely, but when they do, they are strongly negative. One reviewer said repeated device failures made the purchase a waste of money.
User outcomes vary widely. Some report long-term control of leakage after completing the full course. Others report no symptom improvement or say the device rarely works, creating a clear split in results.
Several reviews describe hardware problems, including shorts and controller malfunctions, and mention long waits for replacements. Reviewers also report missing accessories and error codes that support did not identify at first.
Some reviewers describe slow or unhelpful email replies and difficulty getting replacements in certain regions. Others report quick phone support and hands-on help with returns or sizing problems.
Overall feedback is divided: strong praise for support sits alongside serious concerns about reliability and ease of use. Positive service experiences paired with recurring faults lead to mixed, sometimes polarized reviews.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Device comfortable and somewhat effective, but app and support had issues.
“the app occasionally freezes or disconnects from the device”
Reviewer says it's a good company.
“Yes inst a good company”
Replacement gel pads unavailable, rendering the leg wrap useless.
“Cannot get replacement gel pads.”
Two costly pairs failed after months and reviewer calls them wasteful.
“Don’t buy these they’re a waste of money.”
Sam in customer service helped determine and resolve the issue.
“Sam, in customer service, was excellent to work with me on determining the issue.”
Multiple shorts failed after days and replacements took weeks.
“Innovo has quality control problems.”
Sam in customer service was very helpful.
“Sam was very helpful”
Could not receive ordered product because it was out of stock and company dissolving.
“you no longer have them in stock and that the company is dissolving”
Replacement shorts and controllers failed and support could not diagnose error.
“Nor have they told me what error code "EO 29' is.”
Company and products are excellent; support prompt and helpful.
“This company and their products are excellent.”
Initially unresponsive email support, later Sam provided a return label.
“Terrible customer service! Do not buy this product!”
Controller replacement unavailable in UK and calls not recognized; no support.
“Not at all helpful so very disappointed with zero customer service.”
Product rarely works and shows frequent error messages despite adjustments.
“It doesn’t work most of the time”
Shorts do not fit properly and sensors prevent stimulation.
“I've never felt the buzzing that the paperwork says I should.”
Twelve-week treatment stopped leaks for two years; improvement continued on repeat.
“For two years after the 12-week treatment, I had no leaks at all.”
Customer service was responsive and resolved the issue promptly.
“Very responsive customer service!”
I received rapid service and delivery.
“Rapid service and delivery.”
Hasn't used product yet but rated customer service five stars.
“but 5 stars for customer service”
Company exchanged wrong-sized item without problem and was very helpful.
“they were very helpful .”
Innovo staff are helpful and quick to respond.
“The Innovo staff are always so helpful and quick to respond.”
No improvement experienced despite using product as directed.
“I haven't seen any difference or improvement.”
Product worked effectively for this reviewer.
“It really works!”
Customer service quickly exchanged pants free to achieve correct fit.
“customer service was always fast and exchanged my pants at no cost”
Product works, but customer service email response was disappointing.
“Disappointed in e-mail response with customer service when I had an error message on the product”
I recently purchased INNOVO, a non-invasive urinary incontinence treatment and I am extremely pleased with the results. As someone who has been struggling with bladder weakness for years, I was skeptical that anything could truly make a difference. However, after just four weeks of using INNOVO as directed, I have seen significant improvements.
What sets INNOVO apart from other treatments is its ease of use. Rather than relying on messy pads or uncomfortable catheters, INNOVO uses electrical muscle stimulation to strengthen pelvic floor muscles and improve bladder control. The device is comfortable to wear and can be used in the privacy of your own home.
Another thing I appreciate about this product is its long-lasting effects. Unlike medication or temporary solutions like pads or adult diapers, using INNOVO consistently over several weeks offers lasting improvement for those suffering from urinary incontinence.
Overall, my experience with INNOVO has been incredibly positive and transformative. It has not only improved my physical health but also boosted my confidence and quality of life. If you're struggling with bladder weaknesses
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Innovo makes wearable electrical stimulation devices for pelvic floor therapy and bladder control. It sells garments with controller units for home use, with support for a mobile app. Innovo sells through online channels and selected retailers and offers customer support and replacement parts after purchase. Product pages usually outline features, how to use the device, and available accessories for shoppers.