Innovo
Experiences & Reviews
Innovo is a manufacturer and direct-to-consumer seller of wearable devices intended for pelvic floor stimulation to address urinary incontinence. The company has offered complete treatment kits and replacement parts (shorts, controllers, batteries) and provides customer and technical support channels for orders, returns and troubleshooting.
Overview & Key Metrics
Our Analysis
Service quality
Many reviewers describe helpful, responsive exchanges and free size replacements, while others report slow replacements, unresolved repairs and inconsistent service outcomes.
Value for money
A small number of reviewers say the treatment justified the cost, but explicit comments about value are uncommon in these reviews.
User experience
Some users report comfortable wear and noticeable improvement; others report poor fit, lack of expected stimulation and repeated error messages.
Product quality
Reviews are split: several describe lasting symptom reduction after treatment, while many report defective shorts, controller failures and unexplained error codes.
Communication
Many customers praise quick, helpful replies from specific staff, but multiple reports describe unresponsive support, missing phone numbers or shipping/availability notices.
Overall experience
Overall impressions range from transformative, long-term improvement for some users to frustrating technical failures and unresolved service problems for others.
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2022 โ October 2025).
I purchased the kit in April 2023
"I purchased the kit in April 2023. I used it as directed. For two years after the 12-week treatment, I had no leaks at all. This is far superior to th..."
Problems without answers
"The first kit I got worked great. However, I've had problems with the replacement shorts after a few uses and I don't know why. So far, your team has..."
Updated Review
"Update 6/24: Sam from customer service emailed me with a label so I can send back this product for a full refund. 6/23: Terrible customer service! Do..."
Good service
"Willingness to work with me on problem.Sam, in customer serv..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Good service
Willingness to work with me on problem.Sam, in customer serv...
So many pairs didn't work!
I have had to order a new pair of shorts (past the warranty) or replace at least two pairs of shorts because they didn't work after a few days. T...
Sam was very helpful
...
I love your product and wish I couldโฆ
I love your product and wish I could have received it! After I placed my order I inquired about the shipment and was told that you...
Problems without answers
The first kit I got worked great. However, I've had problems with the replacement shorts after a few uses and I don't know why. So far, your team has...
A pleased customer
This company and their products are excellent. The customer and tech support are prompt and al...
Updated Review
Update 6/24: Sam from customer service emailed me with a label so I can send back this product for a full refund. 6/23: Terrible customer service! Do...
Product unavailable in the UK. Poor service.
I ordered a replacement battery for the controller as it was not charging,unfortunately the new battery was not needed as it turned out ,that the cont...
It doesnโt work most of the time evenโฆ
It doesnโt work most of the time even after I take the pa...
Disappointing..your body type should be in the "normal" range. 5'4" to 5'8" about 160 lbs
I've been trying every day to get the shorts to work. They basically don't fit and then the...
I purchased the kit in April 2023
I purchased the kit in April 2023. I used it as directed. For two years after the 12-week treatment, I had no leaks at all. This is far superior to th...
Very responsive customer service
Very responsive customer service! R...
Rapid service and delivery.
...
honestly I have not yet used it yet
honestly I have not yet used it ye...
I ordered the wrong size and got inโฆ
I ordered the wrong size and got in touch with you and explained...
The Innovo staff are always so helpfulโฆ
The Innovo staff are always so helpful an...
I haven't seen any difference orโฆ
I haven't seen any difference or impr...
It really works!
...
Best customer service
Originally had some issues and questions with sizes customer service was alway...
Good product it does work
Good product it does work. Disappointed in e-mail response wi...
Conclusion
Customer feedback for Innovo shows a clear split: several users report meaningful, lasting improvement after completing treatment, while many others report product reliability issues such as shorts or controller failures. Customer support is frequently described as responsive and helpful by numerous customers, but a notable subset report slow or unavailable support and regional parts unavailability. If you are considering Innovo, verify current availability of replacement parts and review the companyโs warranty and return process before purchase. Balance reports of positive long-term results against the documented frequency of technical faults and support delays when making a decision.