Reviews Analyzed
21
We Collect & Analyze Reviews
Innovo
Experiences & Reviews
Innovo is a manufacturer and direct-to-consumer seller of wearable devices intended for pelvic floor stimulation to address urinary incontinence. The company has offered complete treatment kits and replacement parts (shorts, controllers, batteries) and provides customer and technical support channels for orders, returns and troubleshooting.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
13d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Many reviewers describe helpful, responsive exchanges and free size replacements, while others report slow replacements, unresolved repairs and inconsistent service outcomes.
Share of mentions
Mixed
17%
💰
Value for money
A small number of reviewers say the treatment justified the cost, but explicit comments about value are uncommon in these reviews.
Share of mentions
Mixed
1%
⚡
User experience
Some users report comfortable wear and noticeable improvement; others report poor fit, lack of expected stimulation and repeated error messages.
Share of mentions
Mixed
19%
🔧
Product quality
Reviews are split: several describe lasting symptom reduction after treatment, while many report defective shorts, controller failures and unexplained error codes.
Share of mentions
Mixed
19%
📞
Communication
Many customers praise quick, helpful replies from specific staff, but multiple reports describe unresponsive support, missing phone numbers or shipping/availability notices.
Share of mentions
Mixed
18%
⭐
Overall experience
Overall impressions range from transformative, long-term improvement for some users to frustrating technical failures and unresolved service problems for others.
Share of mentions
Mixed
26%
Our Independent Methodology
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2022 – October 2025).
I purchased the kit in April 2023
"I purchased the kit in April 2023. I used it as directed. For two years after the 12-week treatment, I had no leaks at all. This is far superior to th..."
Raver here
Trustpilot
Oct 01, 2025
Featured for: Long-term positive efficacy and value
Problems without answers
"The first kit I got worked great. However, I've had problems with the replacement shorts after a few uses and I don't know why. So far, your team has..."
Phoebe Lykins
Trustpilot
Oct 01, 2025
Featured for: Detailed technical failures, unresolved support
Updated Review
"Update 6/24: Sam from customer service emailed me with a label so I can send back this product for a full refund. 6/23: Terrible customer service! Do..."
KM
Trustpilot
Oct 01, 2025
Featured for: Customer service failure then resolution
Good service
"Willingness to work with me on problem.Sam, in customer serv..."
Sylvia Smith
Trustpilot
Oct 01, 2025
Featured for: Specific praise for individual rep
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
S
Sylvia Smith
trustpilot.com
Oct 01, 2025
Good service
Willingness to work with me on problem.Sam, in customer serv...
S
Sue Waggener
trustpilot.com
Oct 01, 2025
So many pairs didn't work!
I have had to order a new pair of shorts (past the warranty) or replace at least two pairs of shorts because they didn't work after a few days. T...
C
CHRISTINE BOWER
trustpilot.com
Oct 01, 2025
Sam was very helpful
...
M
Mellanie Aubry
trustpilot.com
Oct 01, 2025
I love your product and wish I could…
I love your product and wish I could have received it! After I placed my order I inquired about the shipment and was told that you...
P
Phoebe Lykins
trustpilot.com
Oct 01, 2025
Problems without answers
The first kit I got worked great. However, I've had problems with the replacement shorts after a few uses and I don't know why. So far, your team has...
J
John Rankin
trustpilot.com
Oct 01, 2025
A pleased customer
This company and their products are excellent. The customer and tech support are prompt and al...
K
KM
trustpilot.com
Oct 01, 2025
Updated Review
Update 6/24: Sam from customer service emailed me with a label so I can send back this product for a full refund. 6/23: Terrible customer service! Do...
s
shani griffin
trustpilot.com
Oct 01, 2025
Product unavailable in the UK. Poor service.
I ordered a replacement battery for the controller as it was not charging,unfortunately the new battery was not needed as it turned out ,that the cont...
G
Gay Osborn
trustpilot.com
Oct 01, 2025
It doesn’t work most of the time even…
It doesn’t work most of the time even after I take the pa...
A
Ann McIntyre
trustpilot.com
Oct 01, 2025
Disappointing..your body type should be in the "normal" range. 5'4" to 5'8" about 160 lbs
I've been trying every day to get the shorts to work. They basically don't fit and then the...
R
Raver here
trustpilot.com
Oct 01, 2025
I purchased the kit in April 2023
I purchased the kit in April 2023. I used it as directed. For two years after the 12-week treatment, I had no leaks at all. This is far superior to th...
F
F PORTER
trustpilot.com
Oct 01, 2025
Very responsive customer service
Very responsive customer service! R...
R
Ruby K.
trustpilot.com
Oct 01, 2025
Rapid service and delivery.
...
g
gay hamilton
trustpilot.com
Oct 01, 2025
honestly I have not yet used it yet
honestly I have not yet used it ye...
B
Barbara Lamb
trustpilot.com
Oct 01, 2025
I ordered the wrong size and got in…
I ordered the wrong size and got in touch with you and explained...
L
Luann Gilmore
trustpilot.com
Oct 01, 2025
The Innovo staff are always so helpful…
The Innovo staff are always so helpful an...
E
Eileen Ney
trustpilot.com
Oct 01, 2025
I haven't seen any difference or…
I haven't seen any difference or impr...
M
Maggie Day
trustpilot.com
Oct 01, 2025
It really works!
...
J
James L
trustpilot.com
Oct 01, 2025
Best customer service
Originally had some issues and questions with sizes customer service was alway...
J
Janice Henderson
trustpilot.com
Oct 01, 2025
Good product it does work
Good product it does work. Disappointed in e-mail response wi...
Conclusion
Customer feedback for Innovo shows a clear split: several users report meaningful, lasting improvement after completing treatment, while many others report product reliability issues such as shorts or controller failures. Customer support is frequently described as responsive and helpful by numerous customers, but a notable subset report slow or unavailable support and regional parts unavailability. If you are considering Innovo, verify current availability of replacement parts and review the company’s warranty and return process before purchase. Balance reports of positive long-term results against the documented frequency of technical faults and support delays when making a decision.