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We Collect & Analyze Reviews

Innovo
Experiences & Reviews

Innovo is a manufacturer and direct-to-consumer seller of wearable devices intended for pelvic floor stimulation to address urinary incontinence. The company has offered complete treatment kits and replacement parts (shorts, controllers, batteries) and provides customer and technical support channels for orders, returns and troubleshooting.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 76%
Latest Review 13d
Overall Rating
3.7

Our Analysis

๐ŸŽฏ

Service quality

Many reviewers describe helpful, responsive exchanges and free size replacements, while others report slow replacements, unresolved repairs and inconsistent service outcomes.

Share of mentions
17%
Mixed
๐Ÿ’ฐ

Value for money

A small number of reviewers say the treatment justified the cost, but explicit comments about value are uncommon in these reviews.

Share of mentions
1%
Mixed
โšก

User experience

Some users report comfortable wear and noticeable improvement; others report poor fit, lack of expected stimulation and repeated error messages.

Share of mentions
19%
Mixed
๐Ÿ”ง

Product quality

Reviews are split: several describe lasting symptom reduction after treatment, while many report defective shorts, controller failures and unexplained error codes.

Share of mentions
19%
Mixed
๐Ÿ“ž

Communication

Many customers praise quick, helpful replies from specific staff, but multiple reports describe unresponsive support, missing phone numbers or shipping/availability notices.

Share of mentions
18%
Mixed
โญ

Overall experience

Overall impressions range from transformative, long-term improvement for some users to frustrating technical failures and unresolved service problems for others.

Share of mentions
26%
Mixed

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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100% Independent

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

S
Sylvia Smith
trustpilot.com Oct 01, 2025

Good service

Willingness to work with me on problem.Sam, in customer serv...

S
Sue Waggener
trustpilot.com Oct 01, 2025

So many pairs didn't work!

I have had to order a new pair of shorts (past the warranty) or replace at least two pairs of shorts because they didn't work after a few days. T...

C
CHRISTINE BOWER
trustpilot.com Oct 01, 2025

Sam was very helpful

...

M
Mellanie Aubry
trustpilot.com Oct 01, 2025

I love your product and wish I couldโ€ฆ

I love your product and wish I could have received it! After I placed my order I inquired about the shipment and was told that you...

P
Phoebe Lykins
trustpilot.com Oct 01, 2025

Problems without answers

The first kit I got worked great. However, I've had problems with the replacement shorts after a few uses and I don't know why. So far, your team has...

J
John Rankin
trustpilot.com Oct 01, 2025

A pleased customer

This company and their products are excellent. The customer and tech support are prompt and al...

K
KM
trustpilot.com Oct 01, 2025

Updated Review

Update 6/24: Sam from customer service emailed me with a label so I can send back this product for a full refund. 6/23: Terrible customer service! Do...

s
shani griffin
trustpilot.com Oct 01, 2025

Product unavailable in the UK. Poor service.

I ordered a replacement battery for the controller as it was not charging,unfortunately the new battery was not needed as it turned out ,that the cont...

G
Gay Osborn
trustpilot.com Oct 01, 2025

It doesnโ€™t work most of the time evenโ€ฆ

It doesnโ€™t work most of the time even after I take the pa...

A
Ann McIntyre
trustpilot.com Oct 01, 2025

Disappointing..your body type should be in the "normal" range. 5'4" to 5'8" about 160 lbs

I've been trying every day to get the shorts to work. They basically don't fit and then the...

R
Raver here
trustpilot.com Oct 01, 2025

I purchased the kit in April 2023

I purchased the kit in April 2023. I used it as directed. For two years after the 12-week treatment, I had no leaks at all. This is far superior to th...

F
F PORTER
trustpilot.com Oct 01, 2025

Very responsive customer service

Very responsive customer service! R...

R
Ruby K.
trustpilot.com Oct 01, 2025

Rapid service and delivery.

...

g
gay hamilton
trustpilot.com Oct 01, 2025

honestly I have not yet used it yet

honestly I have not yet used it ye...

B
Barbara Lamb
trustpilot.com Oct 01, 2025

I ordered the wrong size and got inโ€ฆ

I ordered the wrong size and got in touch with you and explained...

L
Luann Gilmore
trustpilot.com Oct 01, 2025

The Innovo staff are always so helpfulโ€ฆ

The Innovo staff are always so helpful an...

E
Eileen Ney
trustpilot.com Oct 01, 2025

I haven't seen any difference orโ€ฆ

I haven't seen any difference or impr...

M
Maggie Day
trustpilot.com Oct 01, 2025

It really works!

...

J
James L
trustpilot.com Oct 01, 2025

Best customer service

Originally had some issues and questions with sizes customer service was alway...

J
Janice Henderson
trustpilot.com Oct 01, 2025

Good product it does work

Good product it does work. Disappointed in e-mail response wi...

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Conclusion

Customer feedback for Innovo shows a clear split: several users report meaningful, lasting improvement after completing treatment, while many others report product reliability issues such as shorts or controller failures. Customer support is frequently described as responsive and helpful by numerous customers, but a notable subset report slow or unavailable support and regional parts unavailability. If you are considering Innovo, verify current availability of replacement parts and review the companyโ€™s warranty and return process before purchase. Balance reports of positive long-term results against the documented frequency of technical faults and support delays when making a decision.